Cala Homes North Counties Waterbeach reviews

★★★★★ 1/5

Trustpilot

Still no response from Cala !!

Well hare we are again with still no response from Cala at any level except from the standard reply posted over a week ago “we are looking into this matter” how long does it take to look into a matter that was first raised in September plus letters sent by registered post to Calas CEO. I just would not touch them on any level!! Dig their head in the sand and hope the issue goes away? All above refers to land they sold that was supposed to be given to the community.

Derek · 31 October 2024

★★★★★ 5/5

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Purchasing our forever home

From start to finish, the Cala sales ladies, Hannah and Siobhan, went over and above to make sure all our questions were answered and ensured a smooth move in for us to our forever home. Not only the sales staff, but site manager and workmen have been amazing and professional at all times. Highly recommend.

D · 5 July 2024

★★★★★ 5/5

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Joy was very welcoming for me being a…

Joy was very welcoming for me being a first time buyer. Look forward to continuing with her.

Lauren · 13 December 2023

★★★★★ 1/5

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Lovely house, terrible management

Had minor teething issues after moving in but over all the home is of great quality. However, will never go cala again because of management. They appointed the most shocking company I have ever come accross to manage the estate ( REMUS - AVOID) and have taken no responsibility for it, leaving issues for residents to deal with. Forcing outrageous fees, not meeting thier requirements and then still expecting full payments and threatening with debt collectors.Remus show a complete lack of ownership for thier mistakes and a truely terrible lack of remorse or productivity following complaints. If ever renting, or buying a new build ensure that remus are not the approved management company.

Craig · 11 September 2022

★★★★★ 5/5

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We have already left a review of the…

We have already left a review of the Cala Team at a Jordanhill Park - July 2024 - and would repeat our thanks to all for their helpfulness, friendliness and for answering our questions and taking care of any problems immediately.Thank you 🙏 all.Many regards. 😇

Christine · 25 November 2024

★★★★★ 5/5

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Cala maidenhill - balgray gardens

We moved into our new home yesterday. From start to finish the team at the sales office and on site have been absolutely brilliant and have made the home buying process so easy! A massive thankyou to Emma carol and Jenny! Andy, Laura and family

Andrew · 7 December 2024

★★★★★ 5/5

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Levi and Lucy are the most professional…

Levi and Lucy are the most professional helpful ladies we have experienced when buying a new build, both have great knowledge and chases up everything to get us into our home, everyone on site Sam and Mike are also really happy to help with anything, Cala should be proud to have such a great team

Amanda · 27 June 2024

★★★★★ 1/5

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Stay away!

If you want he’ll for two years after buying your house from Cala go for it. Worst customer service I have ever dealt with company only want your money after they have it good luck in getting them to fix problems. All you have to do is have a look at Cala home truths on Facebook and see the amount of problems people are having with this cowboy company. Management are pathetic, not interested in helping their customers especially in Aberdeen area. And from what I hear nothing but bully’s of management who treat their staff very poorly

Paul · 24 August 2022

★★★★★ 1/5

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Don't gibe these people your money

These people are just after your money and wear you down to the point they think you will give up calling about any defects we have a fence that has a 7 inch bow in it and a twisted post that they seem to think is fine also had to have 75%of the house recarpeted due to poor fitting the living room wasnt even grippered down and bedrooms look like they were cut in with a spoon .also have a false window on the side of the house that is open with no handle to close it and no insulation behind it leaving a cold spot on the interior wall and used the old cutting blocks behind. Every time you call they go back on everything they say ... and cala pass you on to clarion and go back and fourth so please if you decide to buy one of there homes be prepared for abysmal service

Martin · 22 August 2022

★★★★★ 1/5

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Sales care brilliant...until you've parted with your life savings...aftersales care dire

Sales care is exceptional. Actually, pretty faultless. Potentially something to do with asking you to part with upwards of £750k, and your life savings.After sales care is in a word, shocking. Appalling. Expect to be fobbed off. Expect the stock response from the "customer services" team to say "we've passed your message on to site", and then expect to hear nothing. Expect to chase, and then hear nothing. Expect contractors to try and turn up to fix issues, but Cala not have the items available, and then not hear back until you chase again, and restart the cycle. Our doors are faulty, approx. 100 weeks ago (no exaggeration), we were told we would be having new doors fitted "next week". We are still waiting. 2 of our showers are leaking through the ceiling, so unusable. This is not a coincidence, this is poor work that Cala aren't interested in fixing. The plumber must have been having a bad day as they've also fitted all the toilet flushes upside down. Our boiler can't be serviced as the cabinet it is housed in was built incorrectly. It basically has to be demolished to allow access to it.Gutter clips are cracked and broken. Need fixing, still getting no response.I'd love to say our experience is unique. But it's not. Our neighbours have all had the same experience and frustrations. Exceptionally frustrating and completely unacceptable.

C · 21 August 2022

★★★★★ 1/5

Trustpilot

Horrible Customer Service Experience !!

I bought a CALA home in Dec-2020 and the heat pump was not functional from day-1. The sales team knew about it, I raised it within first few days with the site team and finally with customer services. Even tried escalating it to next tier. It's been almost 1.5 year & I am still chasing their customer service team. The unit has not worked a single day since we moved in. I have been passed on between different people & the issue is still not resolved. This is despite relevant legislation in Scotland to have a green energy source in new build houses.Their customer service and local site team is horrible to deal with. We have a WhatsApp group of residents in our pod & everyone is complaining as to how they are dealing with snag list & complains. I have still items on snag list not addressed. We are now thinking to make an online forum to raise the issues & awareness and apprise any potential buyers of the pitfalls so that others can benefit from our experience. I would urge someone to seriously look into this. I am happy to be contacted if any further feedback is needed.BR5 Months on, the issue is still not resolved so what was the point of sending an email to CALA group !!! Or is that a standard reply for all reviewers ?

K · 20 August 2022

★★★★★ 1/5

Trustpilot

landscaping horror show

We brought our house nearly two years ago 'off plan' after being shown a 3D model and diagram of our development, the house we selected had a beautiful green area with a pond which was to be our outlook but what we got was a 'swale area' which manages the water run off from our part of the estate. To say it is a total 'eye saw' is being generous, it is completely overgrown with weed and standing stagnant water, it's full of builders rubble, dead soil which nothing grows on, rubbish including old beer cans and cloths, flies, mosquito's and the smell is just plain nasty. It also is a health and safety accident waiting to happen. If Cala bothered to reply I'm sure they would say it's up to someone else to clear the rubbish, but if it looks like a total tip in the first place people are going to treat it as such.Although I'm not in construction myself I would say that whoever designed / built this swale had totally never done one before and had absolutely no idea what they were doing, on one part they have used sandbags as part of the structure, these bags have split and spilling their content after only 6 months, how are they going to last the next 20 / 30 / 40 years. we have phoned countless times, emailed countless times and have had minimal response with people either off sick / on holiday / day off / on training or just left the company etc etc etc one excuse after the other. My words unfortunately can't describe how bad this thing really looks, it is that bad ! Although Customer Service is polite the empty promises say more. Unfortunately actions speak louder than words and the actions are not forthcoming!!

Very · 19 August 2022

★★★★★ 1/5

Trustpilot

Buyer beware… do you homework!

We have had over 600 snagging issues having moved in two years ago, some of which were a safety issue for our young children.From our experience, site managers are incentivised to get homes finished quickly and get people moved in, which meant that there were a lot of issues with the home. Snagging work has been completed multiple times as work of sub contractors is not monitored (our mastic has been done 6 times!). We are in our second/third water tank, and once part of the garden was fenced in a completely different style (for no reason).I’d strongly recommend visiting a completed site and talking to new homeowners before making a decision about purchasing a Cala home. Also do your research, check out Facebook pages about Cala and ask members of the group for their experiences (they will be happy to share with you).I would be very careful when buying a Cala home, and I would recommend contacting the CEO (Kevin Whitaker) directly if you have any issues with site/customer services (that I feel have been very rude to us). You can find his email address online. However, if you do pursue, you could likely be regarded as a ‘problem customer’ for simply standing up for your legal rights and holding Cala to account for the standard that you were sold. Deeply sad experience for what was a once in a lifetime purchase for us.

Nought · 16 August 2022

★★★★★ 5/5

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Janet and Paul couldn't have been more helpful. Thank you!!

From our initial contact with Janet and Paul, they have been nothing but amazing. They have made our buying process perfect, from the IGM meeting to exchange no question wasn't answered. Would thoroughly recommend to anyone to buy with CALA. Thank you so much we can't wait to move into our new property.

Chloe · 24 July 2024

★★★★★ 5/5

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The sales team at Cala Buckler's Park…

The sales team at Cala Buckler's Park is efficient, helpfull and very friendly. Making a stressful exercise of buying a home much more pleasant.

Poppy_Susanto · 22 May 2023

★★★★★ 5/5

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Cala home team at Finchampstead

Cala home team at Finchampstead have made buying my new home a joyful and easy experience. From showing me around the show houses and answering all my questions and to the team at the AGM meeting , going over all the fine details of my new home and the surrounding site. They are very professional team that have made purchasing a home a wonderful experience. Many thanks to Cala team .

Lesley · 19 June 2023

★★★★★ 5/5

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Impressive.

We had our Information meeting today at Cala Homes, Cammo Meadows, Edinburgh, and, as expected, it was informative and professional just as the previous meeting was.Nick, Lee, Sophie and Mark couldn’t have been more helpful and kind, and again, we left feeling quite uplifted.What a fabulous day it was when we stumbled across this lovely bunch of impressive professionals at Cala Homes where nothing is too much trouble - they pull out all the stops to help you make the right decisions re your new home.We can’t wait to move to our beautiful new apartment next month.Thank you Cala team, Cammo Meadows, Edinburgh - you are a joy to work with.

Maillie · 4 August 2022

★★★★★ 5/5

Trustpilot

customer service 5*******

After a slight bumpy start to our house finding journey because we weren't in a position to do anything (had two houses for sale at the time). Spoke to a lovely lady who may have sold my persimmon home to me, reassured me all the steps and she was brilliant. We met Hannah Cook and she is brilliant. felt relived that people were listening to us. We walked away from Meon Way Garden's as the service was shocking. Carla Homes miles apart from them brilliant service.

Jesica_Wan · 1 August 2022

★★★★★ 1/5

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Repeated Delays and Unacceptable Handling

I reserved a house last summer in Belwood Oak and throughout this period Cala has revised the completion date on four separate occasions.

Peter · 3 June 2026

★★★★★ 5/5

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5 STAR Customer Service

What an exceptional experience I have had so far in my journey towards purchasing my new Cala Home. I can honestly say that I have been very impressed with the knowledge, courtesy, and professionalism shown by the most helpful Sales Team. Nothing has been too much trouble, no questions have gone unanswered and I have had complete faith in the team whilst being guided through the process.Many Many Thanks.

Sandra · 7 August 2023

★★★★★ 5/5

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Ruth

Ruth, Amanda & Nick at CALA St. Peters Quarter Chertsey have been truly outstanding. After discovering the development over a year ago, they have not only been patient with my endless requests, but most importantly informative with every response. We are now at the stage of going through our purchase and they genuinely seem excited for us and show that they are there to make our journey as smooth as possible. All 3 are true assets to CALA and I am glad it is them helping us buy our first new build home. Thank you to all 3 of you.

Jack · 27 July 2022

★★★★★ 5/5

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Marius is as great

Marius is as great. wonderful job he did. Thank you

Bir · 16 April 2024

★★★★★ 5/5

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Joinery repairs

Joiner Connor Campbell attended for the second time today since we moved last Feb to deal with minor issues with our internal doors. Arrived on time and was very pleasant and helpful. Issues resolved quickly and was able and happy to look at other small niggles I asked about and fixed them too. Very professional and informative, a credit to his employer

Kirstin · 23 January 2024

★★★★★ 1/5

Trustpilot

This is my home, treat it with care PLEASE!

We still have queries since our original information giving meeting which are unanswered, wrong plans shown to us for the bathroom, 140+ defects reported some of which have been met with friction and more issues are being found - often caused by the trades who attend! Today came home to find the front of my house has been turned into a complete state by a cleaner. I never expected to come home to my house in a worse state than when I left in the morning, nobody apologises, nobody cares.

Adam · 21 July 2022