Cala Homes North Counties Waterbeach reviews

★★★★★ 5/5

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Cala house viewing in Aberdour

Sunnie is super friendly and really helpful to explain the development, the house we looked at and the options available👌

David · 14 January 2024

★★★★★ 2/5

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Cala do not care!!

The best way to summarise Cala is that the minute they have sold you a house they couldn’t care less about you regardless of what problems you have. We have had problems with a window and cracks on the side of our house and Cala do anything they can to not fix it. It’s been 2 years and they have delayed and outright ignored us. The house is nice but for how much you spend on a new build this is not the service you expect. Customer service is beyond shocking. You get better treatment when you buy a toaster over buying a cala house. Just ridiculous customer service. Regret things now.

Kelly · 23 February 2023

★★★★★ 1/5

Trustpilot

Abysmal customer service. Avoid!!

I own a 3-year old Cala property in the North of Scotland. I can honestly say that the standard of their customer service is appallingly bad. They show minimal levels of interest, willingness to show their duty of care and desire to provide a quality service. In summary they do not care about their customers! All they're interested in is maximising their profits by sacrificing the quality of their customer service.I could list loads of detailed examples of this inadequate service, however I don't think this texting box is big enough to accommodate them all.I am already looking forward to the paper thin / wishy-washy response I receive to this exceptionally negative review. Will they reach out to me and offer to help, absolutely not don't be stupid. They do not care!! Avoid!

Customer · 23 February 2023

★★★★★ 5/5

Trustpilot

Darren and Lynne from Customer Service…

Darren and Lynne from Customer Service East Team provided us an excellent customer support with great quality, for fixing various snags in our new home. The colleagues from cala showed up in time and were clearly displaying high standards in their work. We were delighted to see the work completion with no complaints..

Mr · 18 October 2024

★★★★★ 5/5

Trustpilot

Great Service from Customer Care Team

I was delighted by the excellent work carried out by Eric and Alexandra from the Customer Care Team.Alexandra always deals with the snagging requests in a quick and professional manner and appointment was arranged promptly.Greatly appreciated Eric from the operation who deals with some snags and resolved them quickly. He is friendly, courteous and knowledgable.Nice to have such professional nice people to support us. Thank you!

May · 23 February 2024

★★★★★ 5/5

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Painting and Decorating Service

My flat was painted by two superb painters - Paul Cawley and George.Their service and attention to detail were first class.They arrived on time and were very respectful of my property.They moved all my furniture in order to paint and wouldn’t allow me to help!!They tidied up after the work was completed and I couldn’t fault the job they did. They were a pleasure to have in my flat.Thank you so much.

Rhona · 5 October 2023

★★★★★ 1/5

Trustpilot

Buy if you want terrible after sales service

After 2 1/2 years, numerous emails, phone calls, trades people, visits from customer services, we still have a long list of issues to be resolved, and Chiltern Customer Services and the Head of Customer Services and their team couldn’t care less. Even thought we’ve been through the formal complaints procedure once, we’re still in the same situation. Lots of glowing reviews about the sales process, which I can’t necessarily disagree with. But once they’ve got you, you’re not their problem. GET YOUR NEW HOUSE PROFESSIONALLY SNAGGED AS SOON AS YOU CAN. You’ll be amazed at the number of walls out of plumb tolerance, including structural ones, stairs that aren’t fitted straight, massive door gaps, poorly fitted bathrooms, dangerous fences, draughty doors and windows, insulation problems. Need I continue.

R · 14 February 2023

★★★★★ 1/5

Trustpilot

Unacceptable and very disappointing Customer Services and flat issues experience.

The flat buy went smoothly and the sales team were great!However, the management of the teething issues and problems with the flat and flat block once I moved in has been completely unacceptable.My issues have either been ignored and or no action has been taken. These issues include: the main door to the flat block not closing (massive security risk reported over 2 months ago), being locked out of our bin shed (no access to take out our rubbish or recycling for 5 full days), and a pipe leak which has not been fixed or had the "Making good" changes carried out in over 3 months....I am frustrated, disappointed and feel completely ignored by the Cala Customer Services team and have no faith that any of the issues will be addressed.

Ben · 14 February 2023

★★★★★ 1/5

Trustpilot

Lousy. Customer. Service. Ever

They only get one star, because you have to leave at least one.Terrible experience. A year down the road, still trying to get them to fix problems that should have been fixed before we moved in.They will lie to your face about everything just to ensure you close and they can get your money. Then promptly push you to the back of the queue. Our house had a professional stagger come in and we had over 300 issues requiring attention.They are living off a reputation they may have earned years ago, but now are just awful

Nick · 9 February 2023

★★★★★ 1/5

Trustpilot

If I could give 0 score I will!

If I could give 0 score I will!I moved into their Nobel Park Scheme in Didcot in December, on that very night, the electricity fuse kept tripping so I have to stay up the night without any heating. It is from that night I began a miserable 3-month journey of waiting and being fooled.After 5 or 6 phone calls they sent an electrician who has opened all my ceiling lights and switches, he fixed the heating but as a sacrifice, The lights in my master bedroom, the lights in garden and my door bell does not work anymore, he told me it is the best he could do and it is obvious thing nobody checked the house fuse before we moved in!After another series of endless calls and waiting, they sent another electrician and he opened all the switches again and did literally nothing, he said he could not solve the problem either and he would come back the same afternoon coz he need to consult his supervisor, and then, there was no afterwards...From the point of problem discovered until now, I have spent Christmas, New Year without light in bedroom and garden, door bell never rang so I missed countless parcels and I m looking to live without light for god-knows how long. I am tired of waiting and being fooled. Looking for independent dispute institution now, I will never tolerate this kind of ignorance even though I need to go to court someday.

Guojiao · 8 February 2023

★★★★★ 5/5

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Thanks Tomasz

Thanks Tomasz for a great service.Extremely punctual, courteous and a great standard of work. Much appreciated.

Andrew · 28 March 2024

★★★★★ 5/5

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Amazing showroom visit experience

The team were super professional and helpful, explained everything in a lovely simple way.I got an answer for all my questions.Thanks Carol Wallace & Fiona Miller

M · 5 August 2023

★★★★★ 5/5

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The CALA sales staff are exceptional in…

The CALA sales staff are exceptional in particular Vickie. Vickie has been very helpful always available to answer any questions and guide us through the sales process.Top class. Thank you.

JOHN · 9 April 2023

★★★★★ 5/5

Trustpilot

Prompt reply to a problem and well…

Prompt reply to a problem and well done. Thanks to Eric and Marius.

O · 22 May 2024

★★★★★ 2/5

Trustpilot

Bad Plumbing

Last summer the kitchen sink in our 6 year old ground floor apartment was not draining well. It subsequently blocked entirely. It was worked on by drainage specialists for 2 days. The problem, they said was the configuration of the pipes. The bill was £460.I have contacted Cala Homes twice by email, have been promised a response within a few days, but have never heard from them.Subsequently I noticed a drainage firm's van outside. They were attending my next door neighbour. When I asked what her problem was I was told " BAD PLUMBING ". Another blocked kitchen sink. Needless to say I am most disappointed.

Allan · 31 January 2023

★★★★★ 5/5

Trustpilot

Yesterday

Yesterday, had meetings with site manager and sales team . Had presentations on construction of the flat, materials used. All safety aspects discussed. All fire and building regulations discussed. All the questions we had answered. Extremely informative. The cala team are in touch with information, dates for choosing flooring. Told after we move in after 4 weeks they review the property to ensure if we have any problems, snags they can be fixed. Cala team approachable and very helpful

Deborah · 3 March 2023

★★★★★ 5/5

Trustpilot

Excellent

Have recently moved in to a lovely flat in the Cala Homes, kings Barton development. Have had a very good experience. The team at Cala are fantastic a very helpful sales team, Fiona and Liz and an amazing Customer Service Manager Laura Watkins, who goes above and beyond to troubleshoot and assist with any issues that arise. Very impressed.

Tracey · 25 June 2024

★★★★★ 5/5

Trustpilot

Very helpful

My son was looking for an apartment at Craibstone. Both Amanda snd Siobhan were very patient. No pressure to purchase and explained everything clearly to him.

Anonymous · 26 July 2023

★★★★★ 5/5

Trustpilot

Super helpful

Everyone we have dealt with at Cala has been really helpful. We had a very informative home demo meeting today where Chris and Sylvia explained how everything worked in our new home and patiently answered all our questions. They offered to assist with things on our moving day which are definitely above and beyond and we are very grateful!

Carol · 22 June 2024

★★★★★ 5/5

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Jackton Sequoia Meadows Sales Team

I have had an amazing experience with the Jackton Sequoia Meadows sales team! Laurence and Sarah are both very supportive and helpful in guiding us to choose our beautiful home. After purchasing our new home, they have continued to show the same support ensuring we have settled and resolved any issues encountered. Thank you :-)

Hawra · 30 August 2024

★★★★★ 1/5

Trustpilot

The post-sale client service is poor

The post-sale client service is poor. We've been in contact with the client service team for months trying to solve minor issues that popped up as they would in a new property, but the response is slow and confusing. We love our Cala home but would love it even more if the issues on the snag list can be resolved.

Janine · 2 June 2024

★★★★★ 1/5

Trustpilot

Hazelvine extortion

When are you going to get rid of Hazelvine? Are you oblivious to the reality of their immoral and greed and complicit with the fraud?Update- no response from Cala despite them acknowledging other later posts. Says it all...Cala in their infinite wisdom embedded Hazelvine as the service management company so perhaps they are complicit and in cahoots with Hazelvine. Check Hazelvine ratings/reviews. Cala in utter denial. Buyer beware as its a scam enterprise between the two to rob you of your money. Not sure how Cala can defend such apathy but I guess it's because they have got their money and Hazelvine can keep up the extortion.

Anon · 9 January 2023

★★★★★ 1/5

Trustpilot

Highly Disappointed with customer care

We bought a CALA home back in November 2020. We opted for most upgrades - fully tiled bathrooms, wood floors, etc. We have a major issue with squeaky floors and areas of flooring which need replacing (from their contractor). We gave them a detailed snagging list within a few weeks of moving into the house. The list has still not been fully resolved (over 2 years now). We had to go to NHBC to resolve the outstanding issues. Still in the process and hope it will be done. Their customer services are beyond awful and such a waste of time. They reply politely but consistently and constantly delay the outstanding work! I would recommend a snagging survey before the exchange!

IG · 7 January 2023

★★★★★ 5/5

Trustpilot

Stupendous service all round!

My partner and I have been looking to upsize to our "forever home" and Sunnie Gibb from the Incholm Green development has been nothing short of a pleasure to work with. Her friendly and approachable demeanour truly captivates Cala's values and ethos as a business, which she executes with sheer professionalism. She is an asset to the company as a sales advisor and a representative of the brand. Sunnie has really taken the time to get to know us and make us feel valued as clients. She has listened to our preferences, desires and essentials and brings any developments and plots to our attention that she knows will be of interest to us. We're currently undecided on the development location and cautious with present unpredictable interest rates, however, Sunnie completely understands that we're taking our time to ensure we get the home that's right for us. We're confident that with her assistance, she will lead us to our future "forever home". She is patient, understanding and is always happy to help with anything - big or small. She really is a credit to the company.As investors, we have bought a flat with Cala before and still currently own it. We have never had any issues with the property or the service and it's been nothing short of a pleasure. We have previously viewed a handful of competitor companies new-build homes and the quality and service is unmatched compared to Cala - especially when it comes to what's included within the standard home specifications. The brand is all-round luxurious with excellent sales advisors and my partner and I look forward to the day we purchase our Forever Cala Home.

Katie · 4 January 2023