Trusted Agent profile · Waterbeach
★★★★★
1,683 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.5 out of 5 across 1,683 reviews on 1 platform.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotWonderful support from the sales team…
Wonderful support from the sales team especially Meg
Hi Angela,Thank you for leaving your review. It is great to hear about your experience with Meg.Best wishes in your new home!Cala
1/5
TrustpilotCala at Mowbray - plot 157 - rusper road, Horsham
I enquired about plot 157 back in October. The sale price was agreed at £375,000 including amtico flooring all over upstairs/downstairs of the property as I am asthmatic and allergic. I was very appreciative of this as it’s imperative to my health.From the very beginning and as soon as everything was agreed from both ends I was very pressured by Michaela to reserve the plot. She made me very uncomfortable and rushed. She was in denial of her words when I challenged her about the things she was saying to me on the phone about not reserving the plot immediately which I found very unprofessional. Once challenged she then stepped back saying she never said those things etc when she had and that I was misunderstanding which wasn’t the case. She was constantly mentioning that there was another buyer interested in the property and who was an investor so that she needed me to reserve the property immediately. She knew that I was serious and in a strong position and ready to start the process but yet I had her Pressuring me for reserving plot 157 and threating constantly about other interests getting in before me. During this period my father unfortunately went into hospital as he fell really unwell and I am a main carer. I informed them of this and that I was at the hospital the majority of time so I was limited with calls/emails. I was also unable to complete the reservation as the link they provided was only live for 24hours and expires after. They have no sympathy and try to rush customers into decisions. They did not even make best wishes or offer to give me some time during this. As soon as I was then able to make a reservation as my dad was better and my mind was in the right place, which was in the space of no more than 2 weeks they informed me that the terms and conditions they had agreed to with me had changed and that they wouldn’t be including amtico flooring if I wanted to make a reservation still. In the emails we exchanged they were quite rude at times as to when asking questions they would put a load of question marks; this was Wendy..I.e Dear Ms M…..,Thank you for your email.So to answer your question.????My experiences with them has been very bad and stressful as I feel let down. I felt like I had found the perfect house but they have ruined the whole excitement for me. They lied to me as if there was other interests to the property it wouldn’t still be on the market so there was no need for the stress they put me through. They have no care but for themselves and for the business. I raised a complaint and to this day no manager has emailed or called me to make contact and resolve the issue. They are careless and cheats. My advice to anyone looking to buy with them is to be very cautious and not believe them as it’s all fake and short lived till they managed to tie you in.
Hello,We are sorry to hear you are disappointed with our service. We understand that a member of our Sales team has been in contact with you directly to discuss this in more detail. Kind regards,Cala
5/5
TrustpilotGilchrist Gardens, Erskine
Moved into Gilchrist Gardens around 3 weeks ago and have had an excellent experience with the team here. I have to give a very special note of thanks to both Fraz and Lizzie from the Sales team who have been absolutely fantastic! Any problem we have advised the team about has been dealt with and has either been resolved or there is a plan in place. Cannot fault the team here.
Hi Amy,Thank you for leaving your review. It is lovely to hear about your experience at Gilchrist Gardens with Fraz and Lizzi.Best wishes in your new home!Kind regards, Cala
2/5
TrustpilotMight aswel live outside
I love my new home I just wish I didn't have to keep finding things wrong regardless of all the niff naff I have been sat in my home with a 2 year old with a draft in my home. I was told by customer sevices it has got very cold and that they had had to put there heating on aswel! No I have my heating on there are drafts upstairs and downstairs. Last year I had someone come out to check a bedroom window because the glass was no where near the seal and I was right!! No that the temp has dropped I'm sure my other windows are the same. However downstairs in our living room I have told somebody before that there is a draft and they say to endure the handle is pulled up properly!! I got on my hands and knees and there is a gap between the doors! They don't even fit together, you can literally see the snow through the gap! I have a poorly 2 year old and all I am told is your out of defects period!! You built this building the house is under warranty and I have no where in the house to keep my son warm and I don't know what to do as nobody is helping me! I do wish I hadn't gone with cala/catalyst as I am constantly chasing things none of them care 1 bit
Dear Leah, We are sorry to read your review. Please can you email cala.group@cala.co.uk with your development and contact details.Kind regards, Cala
5/5
TrustpilotChad and Lucy from Shopwyke Lakes CALA…
Chad and Lucy from Shopwyke Lakes CALA Homes Chichester were absolutely helpful, polite and extremely patient. Made everything absolutely clear and transparent. We are very pleased with the purchase of the house of our dreams
Hi Mariola,Thank you for leaving your review. It is lovely to hear about your experience with our team. We will pass this feedback on.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGreat service from Paul
Paul Cawley was over to fix a few snags in our Cala new build - friendly and super efficient. Highly recommend
Hi Monique,Thank you for leaving your review. It is lovely to hear about your experience with Paul.Kind regards,Cala
1/5
TrustpilotBAD PLUMBING (Part 2)
Eventually I was contacted by Cala Homes. Informed that only water should go down the kitchen sink. I have been a house owner for more than 50 years and never experienced a blockage.According to the drainage experts the configuration of the pipes made it impossible to clear and they had to be adapted. The pipes obviously were the major factorin the blockage. Cala Homes don't want to know. If only their after care matched the sales department.
Dear Allan, We are disappointed to see your 1-star review. We have passed this feedback onto our team.Kind regards, Cala
1/5
TrustpilotBrookfields - Pulborough (Appalling Customer Service)
We moved in to our new dream home in February 2021 after a delay of 4 months with the build. Within 6 weeks our en-suite shower was backing up and filling the shower - We reported this in the summer and are still waiting for anyone to acknowledge the defect - let alone contact us or visit to establish the issue. Today i have had the drainage guys check out the drains adjacent to the house and they have said there is nothing wrong with the drainage, which can only mean the run-off from the shower is not at the right angle.I reported a leak in my roof into our lounge about 2 months ago and someone just turned up at my door and assessed it, said they would report back and someone would come again - have heard nothing more about it.I reported an issue with the handle and door mechanism on my front door, which meant opening the door was often very difficult, they have contacted me about this, but done nothing as yet.These issues are only a few from the list and the over-riding theme here is they leave you hanging for as long as they can before you get any acknowledgement at all. They then send you an email, someone eventually arrives, but it is not booked and they just take a chance you are at home (if you are lucky).They are just trying to ride out the time before the relevant period elapses so that they can wrangle out of making the repairs.In all, VERY VERY POOR customer service and i am now going to contact NHBC to try to get my issues resolved.*** EDIT to UPDATE - 15th NOVEMBER 2022 ***So less than a year after my initial report of a leaking roof in our new home, after having to take to Trustpilot to get any movement from Cala, i find myself back here again. The roof is leaking once again - in EXACTLY the same place as before.I reported it on the 'emergency helpline' nearly a week ago and was told that someone would be in touch. Two days after reporting it i receive an earnest email from a lady at Clarion who states that she would like to call me once a week to stay abreast of developments. Up to this point - nearly a week later, i have not only - not received an acknowledgement from Cala regarding the leak but no-one at all has been in touch, with the exception of an email from Clarion to acknowledge it.My wife slipped on our floor the first day we discovered the leak and nearly injured herself, there is also the risk of our 7 year slipping too and the leak damaging our floorboards.Since the last week nearly yielded what can only be termed as 'dry' we thought that it would hold out, however after the first sustained downpour we found two separate places of entry through our lounge ceiling, which i am sure the longer this is left will only serve to cause greater damage and risk.*** Further UPDATE 22nd Nov 2022 ***So despite reporting it as an URGENT fault throught the CALA 24hr emergency line nearly two weeks ago and receiving an email on the 10th November as a result of my report - from CLARION stating that they would like to 'call weekly until it is resolved'....Not only have i yet to hear from Clarion to check on progress, but also i am yet to even have an acknowledgement call from CALA, never mind any follow up or even booking someone in to come to assess the damage. This seems to be going from bad to worse and with more rain to come i fear that this will not be my last post on this issue.
Dear Garry and Sonia, We are incredibly sorry to read your update. This has been actioned by our regional team and they have provided an update to Clarion. They have requested that Clarion contact you with updates.Kind regards, Cala
1/5
TrustpilotCala Homes are a disgrace
Cala Homes are a disgrace. We had numerous snagging issues within the immediate period of moving in, most notably windows that allowed through an awful draught (an issue repeated across homes throughout our estate). Most recently we discovered that brickwork just under the roof hadn't been completed (!), allowing birds in to nest - and were told to get lost because we were no longer in the warranty period. We had a problem with uncompleted brickwork on the other side of the house too, behind a hopper, which led to rainwater not draining from the roof properly. Most recently we had a leak in pipes from the upstairs bathroom. The quality of the build does not justify the exorbitant prices.
Dear Will, We are sorry to hear you are disappointed with our service, a senior member of our Customer Service team will be in contact with you directly to review. Kind regards, Cala
5/5
TrustpilotGreat experience at Mansfield Lea (Jenny and Frances)
Great experience from the team at Mansfield Lea with Jenny and Frances helping us in the sales office. They couldn't be more accommodating and are very proactive. We also visitied Winchburgh and Penicuik and all sales staff we interacted with were excellent. A great follow-on from last purchase from Cala with Susan and Tony at Albert Dock, and also good to know that staff stay in the company and continue to provide great service.
Hi Scott,Thank you for leaving your review. It is lovely to hear about your experience with Cala throughout the years.Best wishes in your new home at Mansefield Lea!Kind regards,Cala
1/5
TrustpilotTerrible Build Quality and Customer Service
Awful experience at Lenzie. Following substantial build delay and less than seamless move in experience when the time finally came (walls still not painted on handover day for example) the house had clearly been rushed and has multiple build quality defects. It’s a full time job trying to understand when items are going to be fixed, constantly chasing Cala for updates. Kitchen quality is of the poorest standard - cupboard doors misaligned, no soft closing etc. It is difficult to find anything positive to say about the house apart from its location. Like so many I’d heard glowing reviews of Cala however I feel utterly let down. One star is generous I’m afraid.
Dear Stuart, We are incredibly disappointed to read your review. Please be assured this has been passed onto the regional team and directors. Our regional manager will be in touch. We extremely apologies for the issues you have been experiencing. Kind regards, Cala
1/5
TrustpilotPoor experience in Glasgow
Moved into Jordanhill Park in April. Snagging list still outstanding. Never had a meeting in the house prior to moving in or demonstration meeting. Site staff impossible to get hold of. Customer service staff rarely reply to email and also struggle to get hold of site staff. Painfully slow progress and we are now months in. Solvent smell has been leaking throughout the house, response has been glacial. Issue has taken weeks to resolve with countless phone calls and emails. Impossible to nail down a timeframe for resolution. Hugely stressful and disappointing, detracts from any enjoyment of new home. Would not recommend moving into a Cala home. We regret it. Need much better customer service that is focussed on timely resolution of issues caused, many of which could have been remedied prior to completion with better quality control.
Dear James, We're very disappointed to read about the issues you have been experiencing. This feedback was passed onto the regional team and we are aware our Project Director has been in touch with you. Kind regards,Cala
5/5
TrustpilotGeorge - A credit to your company
George Fisher attended to carry out some remedial work. An absolute professional carrying out the work to a very high standard. Thanks George
Hi Alan,Thank you for leaving your review. It is lovely to hear about your experience with our George.Kind regards,Cala
2/5
TrustpilotAvoid Cala
Terrible experience! House wasn’t checked off before we moved in. 42 Major faults found within 10 minutes of opening the front door. Customer services were/ are a waste of time dealing with. Still waiting for jobs to be done 16 months later!!!Tradesmen don’t show up and when they do it’s a poor quality. Worst company i have ever dealt with. Avoid and save yourself a load of worry . 2* builders tops!
Dear Mark,We are very disappointed to read your comments. Your feedback has been passed onto the team and we are aware they are working with you and remedials have been booked.We sincerely apologise for the inconvenience caused. Kind regards, Cala
5/5
Trustpilot5 star home and 5 star service
We are in the early stages of purchasing from Cala having just reserved our new home. So far the service has been excellent and long may this continue.Sunnie has been extremely helpful thus far.
Hi Paul,Thank you for leaving your review. It is lovely to hear about your experience with Sunnie.Best wishes in your new home when the time comes!Kind regards,Cala
5/5
TrustpilotRobbie is very customer friendly and…
Robbie Sutherland is very customer friendly and did a thorough job on my bay windows
Hello,Thank you for leaving your review. It is great to hear about your experience with Robbie.Best wishes,Cala
5/5
TrustpilotThe girls at the sales office have been…
Sarah and Lisa at the sales office have been brilliant with us. Nothing is too much bother for them. Its been the best sales experience we've ever had.All is going very smoothly so far.....Ian and Wendy
Hi John,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotOutstanding experience…
We had an outstanding experience with Siobhan. Her professionalism is unmatched; she is diligent, reliable, and always uphold the highest ethical standards. Her efficiency in handling matters is impressive, as she is consistently proactive, responsive, and effective, ensuring that all processes are streamlined and timely. She is so supportive. Her communication is clear and concise.
Hi Sehrish,Thank you for leaving your review. It is great to hear about your experience with Siobhan.Best wishes in your new home!Cala
1/5
TrustpilotAVOID - Terrible After Sales
The customer service and after sales care from Cala is practically non-existent. Coming up to our 2 years, we have a huge list of outstanding issues, some of them a health a safety issue (large gap to the garage-utility fire door). I’ve lost count of the number of emails I’ve sent to raise issues and chase for updates. I’ve been without a shower in the bathroom since July this year. I had to have my entire ground food LVT relaid. The whole gable end of one side of the property is over 10mm out of plumb. The pre sales might be ok but you’ll regret buying a Cala home.
Dear Mr Dunse, We are incredibly disappointed to read your review and the issues you have been experiencing. This has been raised with the region who will be in touch to assist.We sincerely apologise for the inconvenience. Kind regards, Cala
5/5
TrustpilotThe quality and aesthetics of the…
The quality and aesthetics of the houses in Roman Park Tring is high. The customer service by Geraldine and Sanjay in Tring is excellent, they are so helpful!
Dear Charlotte,Thank you for leaving your review. It is lovely to hear about your experience with our Roman Park team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotTanis at Rivermead is a genuinely…
Tanis at Rivermead is a genuinely lovely person. Super efficient, friendly and very helpful -nothing is too much trouble....highly recommend AAA+++
Hi Susan,Thank you for leaving your review. It is lovely to hear about your experience with Tanis.Best wishes in your new home!Kind regards, Cala
5/5
TrustpilotFast and get the job done perfect
Fast and get the job done perfect! Thanks Marius!
Hi Chris,Thank you for leaving your review. It is great to hear about your experience with Marius.Best wishes,Cala
1/5
TrustpilotTerrible Aftersales 11 months still waiting!!
Pre sales were really good but Aftersales are appalling. Having to chase all the time for bits to be fixed, been in property 11 months and still waiting for panes of glass to be changed on several windows as they have huge scratches made by builders. Had leak in Kitchen that flooded the kitchen floor ruining the kick boards, plus loft was saturated due to insulation not being fitted properly. Plus a number of other issues. I would have thought after nearly 1 yr everything would have been rectified, especially as I have had dealings at Director level!! Other neighbours are having issues too and getting no response.
Hi Vicky, We're incredibly disappointed to read your review. Your feedback has been passed onto the regional team who will be in touch today to resolve.We sincerely apologise for the inconvenience caused. Kind regards, Cala
5/5
TrustpilotProtect Lee & Dave at all costs
Protect Lee & Dave at all costs! These two fantastic gentlemen carried out repairs on our home today and the workmanship is top notch. Polite, friendly, considerate and skilled. What a dynamic duo!! We are so happy with the results, ifwe ever need repairs doing again we will be asking for these guys.
Hi Selina,Thank you for leaving your review. It is great to hear about your experience with Lee and Dave.Best wishes in your new home!Cala
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