Cala Homes North Counties Waterbeach reviews

★★★★★ 5/5

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Amazingly supportive team

Amazingly supportive team, Angela was always there to offer advice by email or phone. Angela really advocated for me as a first time buyer and settled all my nerves, she also got me a great deal getting my flooring and blind included.

Lyndsay · 5 July 2024

★★★★★ 5/5

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Snagging Work

Connor came round to complete my inhouse snagging items, and he was brilliant. Very friendly, chatty, great workmanship, and tidied up around himself. Everything completed in an efficient and timely manner. Thanks so much Connor!

Amanda · 28 October 2024

★★★★★ 5/5

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Great service

Andrew Galloway (Cala joiner) arrived today to fix some of our snagging issues. He resolved all issues very quickly (others hadn’t been able to) and he also followed up where we needed the flooring company to come back or a painter. He was very courteous, left no mess and provided a great service. Thank you Andy!

Katie · 7 September 2023

★★★★★ 5/5

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Final Snags Completion

Chris Denny came to fix the final snags in our home. He was friendly, efficient, arrived on time and did the job to a great standard. Really pleased with the overall experience and would be more than happy to have him back to do any future work!

Alice · 18 December 2025

★★★★★ 5/5

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Excellent standard of work carried out…

Excellent standard of work carried out by the painter Alan whilst carrying out the 2 yearly snagging. Alan was very professional and ensured all work was completed to a high standard.

Scott · 17 December 2024

★★★★★ 5/5

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Great Experience

We purchased a house in Gilchrist Gardens and Matthew and Fraz were a pleasure to deal with and made the process really easy for us. Could not fault the experience at all.

Matt · 2 December 2024

★★★★★ 5/5

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We purchased our home in 2022

We purchased our home in 2022. Although Cala rushed to complete, the house was not ready. We were fortunate enough not to have to move in straight away so we gave them 6 weeks to do all their snagging. Once moved in we created our own snagging list which was finally completed 2 months later. You may of course say well this should not be a 5 star review, but I have chosen to give them this review because of the after care team. We have a 2 year Cala warranty and believe me you do need this for any new build as many little issues crop up along the way, some of which we would not have picked up in our initial snag. I would in particular like to give credit to Jenny at their Chiltern office who has helped us efficiently in getting everything resolved. I have only experienced buying new homes and so far Cala has been the best for us.I would also like to give Luke our thanks who facilitated our purchase in Sales office. He was always available to answer questions and guide us through the process.

Nita · 29 November 2024

★★★★★ 5/5

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I would like to admit that we had a…

I would like to admit that we had a fantastic experience with Cala homes especially Belinda who introduced us the home we eventually bought! She was absolutely amazing and did her best to make it work for us! We really appreciate all her efforts! Our home is beautiful! We love it!Highly recommend Belinda and all Cala homes team!

Cristina · 23 June 2023

★★★★★ 5/5

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Jordanhill Park

Had a terrible experience with previous builder so went in with Cala somewhat jaded.The service has been top notch from pre-sale to up to today where we just had a small leak repaired by the CS team. Very smooth staff that operate at high standards both off and on site. The finish on the property was absolutely excellent, I think I found about 5 snags and they were all sorted within a few weeks.I don't have a bad word to say about them. The business is after all a business. Do not go into it with the expectation that you deserve a response absolutely instantly or that everything should be absolutely perfect. You wouldn't get that in any area of life. Be reasonable with them and they will go out of their way to help you out.One small gripe is that they should get the bins sorted with the council in advance. I know Glasgow City council are a disaster but I think it would be a nice touch given Cala have far more influence with the local authority than the average plebian. We waited 8 weeks for ours despite ordering them in advance.

Genuine · 28 November 2024

★★★★★ 5/5

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Excellent and efficient service!

Many thanks to Andrew Galloway who sorted an issue I had with one of my doors. The fix was very quick and the overall service was fantastic, really friendly and helpful in explaining what was going to be done. Thanks again!

Zainab · 3 July 2024

★★★★★ 5/5

Trustpilot

Vicky and Connor

Vicky Sowden has been excellent to deal with and responds very quickly to repair issues raised with CALA’s Customer Services Team. Always keeps us up to date with progress. Connor Campbell, CALA’s joiner was extremely helpful and professional during work carried out in our main bathroom. A really pleasant lad to deal with.

Consumer · 27 October 2023

★★★★★ 5/5

Trustpilot

Internal Door Issues

Thank you Conner Campbell for fixing the closing issues we were having with our internal doors, you were very informative to us of what the problem was and how you would fix it for us, you were quick and tidy in resolving the problems for us. Thank you👍

A · 15 February 2024

★★★★★ 1/5

Trustpilot

Do not buy at Cala Fernleigh Park

I am extremely disappointed with my experience with Cala Homes at Fernleigh Park. We moved into our new home over 5 months ago, and since then, we’ve been dealing with over 300 issues. Despite multiple promises from the company that these would be addressed, we are still waiting for outstanding snags to be resolved. We’ve been repeatedly told that someone would come out to take care of the problems, only for them to either cancel last minute or simply ignore us entirely. We had to project mange the whole snag process, arrange times and for people to then not turn up. Trades would turn up at the house, cause more issues than they fix (causing the snag list to have risen to over 500) and then leave the house in a mess, with little or no apology for the Cala team. We both work from home and therefore they can arrange to come anytime, so they have no excuse, we chase issues weekly and at this point; are just being ignored. The lack of communication is appalling, and it’s clear that customer satisfaction is not a priority for Cala. At this point, it feels like they’ve taken our money and that’s all they care about. I would strongly advise anyone considering purchasing from Cala Homes to think twice before committing. The experience has been nothing short of frustrating, and it’s disappointing that such a reputable company would leave their customers in this situation.

Alistair · 23 November 2024

★★★★★ 5/5

Trustpilot

Exceptional service

The experience and service we have received has been second to none, from the moment we walked in, we've been made to feel valued and looked after. We were given great advice and the team went above and beyond to not only help us pick our home but to help us along the way with the process. Very responsive, very honest and did their absolute best for us at every stage.Took all the worry away and sold us a plot based on what we needed as a family. Carol, Emma and Jenny have been exceptional and are a credit to Cala.

Ryan · 19 November 2024

★★★★★ 5/5

Trustpilot

Great

So far, we’re at the reservation stage, with our new home not ready for a few more months. However, the experience so far has been excellent. Sarah and Hannah at Fernleigh Park have been truly amazing. Having visited other developers in the past, we often felt overlooked or not properly supported, but CALA Homes has been completely different. Buying a house isn’t a small decision, it’s not like purchasing a pair of jeans! It’s a huge commitment, and CALA has helped us feel 100% confident every step of the way. We’re excited with the process so far and are confident the remainder of the journey will be just as fantastic.

Ed · 18 November 2024

★★★★★ 5/5

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Very professional and helpful

Had a sales meeting with Vickie at Killearn today re one of the new bungalows - she couldn't have been more helpful really trying to ensure she matched a home to our needs taking a lot of time to explain the layout of the home & estate, a bit of insight in the area and setting realistic expectations re price and timing etc - not a heavy sell but very informative and knows her stuff - would like to deal with her in the future as the sight progresses and we know a bit more

Jane · 17 November 2024

★★★★★ 5/5

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I received first class service from…

I received first class service from joiner Andy Galloway today.He carried out the work to a very high standard.He was punctual, helpful and kept me informed about the progress of the job at all times.I wasn’t allowed to help at all!!He also tidied up after the job was completed.Thank you so much Andy.

Rhona · 12 October 2023

★★★★★ 1/5

Trustpilot

CALA shows a lack of ethics and integrity in their sales practices

I initially agreed to an Assisted Move on a plot listed at £565,000, with CALA valuing my property at £430,000. Shortly after I reserved, CALA reduced the price of similar plots to £550,000, which remains the listed price online. I notified them, requesting the same price reduction for my reserved plot, contingent upon selling my property. However, with the flat market, there was limited interest, and CALA advised me to drop my asking price to £420,000, which I accepted. After four or five months with no offers, CALA’s agent suggested reducing my asking price to £400,000. I declined and decided to withdraw from the Assisted Move arrangement.Within few days, CALA offered a part-exchange on my property. After negotiations, they confirmed an offer of £420,000 for my property and £550,000 for their plot. This agreement was confirmed both in person and via email, and they issued a part-exchange offer reflecting those figures. However, within 24 hours, I was informed that the sales director had raised the price of my reserved plot to £565,000, meaning I’d be accepting a £15,000 reduction on my property’s sale to CALA. This abrupt reversal was surprising, as I had accepted their original offer within the stated five-day validity period.While CALA has the right to set their own pricing, my issue lies in the inconsistency: they verbally and in writing committed to a price of £550,000, only to change it less than 24 hours later. If I hadn’t responded in time, I could understand a price increase. But given the offer was valid for five days, this move felt disingenuous. I raised these concerns by phone and email, questioning how CALA could justify repeatedly urging me to lower my asking price while they hadn’t reduced theirs, despite the lack of sales over six months. Had their properties been in such high demand, they wouldn’t have waited for me for five months. Both part exchange and assisted move schemes are a huge scam.It’s clear that national builders like CALA lack a transparent complaints process. Their sales teams act as the sole point of contact, and it’s unclear how accountable they are to their senior management. I am sure, if this would have happened in a financial sector, one of the senior most member would have involved in and try to listen to my grievance. Since I don’t have such forum, I thought of posting my reviews here to warn other customers.---@CALAThank you for your response. This isn’t a matter of confusion but rather a concern about a sudden change following the issuance of the PX offer, specifically regarding the amount stated in the agreement. Unfortunately, I don't have a direct way to explain this in detail, so please give me a call at your earliest convenience so we can discuss it directly. You have my contact information.I’ve had my reservation fee held with CALA for nearly five months, and it’s frustrating to now be told that I’ll need to wait an additional 28 days for the refund.---Final Update on this 13/11/2024I appreciate CALA's review team for actively addressing customer feedback, including my own. After reaching out, the Sales Manager followed up, giving us a chance to renegotiate. However, my concerns with their Part Exchange (PX) option remain. As I noted, the PX feels like a questionable trade-off. If you buy without PX, you’re eligible for a 5% incentive. But with PX, CALA offers a price that is 3-5% below the market value for your property, and it appears they effectively use that reduced amount to cover additional costs like stamp duty and legal fees.I am also disappointed that, despite the evidence I provided, CALA didn’t reverse the unexpected price adjustment introduced after discussions with their sales team. While they reduced the property price from £565K to £550K, they removed the previously agreed £15K stamp duty support, offering only £5K instead. This still leaves a £10K gap, which is disheartening given the initial terms we discussed.Another 28 days to wait for my reservation refund, adding to the nearly five months they have been holding the reservation fee. This delay is really frustrating.--I am re-posting this as my original review has been on hold by CALA.

Rakesh · 16 November 2024

★★★★★ 5/5

Trustpilot

Briliant Team!

We have recently started the process of buying a new home with the team at Jackton. This is our first move for many years and everyone we have met from Cala so far have been first class. They have been incredibly helpful and friendly throughout, walking us through each stage of the process, taking away a lot of the stress and pressure from us. The full team have been great with us from the first meeting onward and have been a pleasure to deal with, thanks!

Brian · 15 November 2024

★★★★★ 5/5

Trustpilot

Professional approach to arriving on time.

The Cala painter (Neal) was held up in traffic coming to visit and telephoned ahead to say he was delayed and would arrive as soon as he could. This shows a great deal of professionalism.I also had help from Vicky at Cala after sales service and she was able to book in an appointment at a time that was convenient to my own work schedule. This was greatly appreciated.The work carried out was to a very high level and the repair to the door surround looked like it was brand new.He also answered a couple of general paint queries about future maintenance and completed the work well within the suggested timescale.

Neill · 15 November 2024

★★★★★ 4/5

Trustpilot

Excellent post build customer service

We received a quick, courteous response to a problem we were experiencing with a supplier and an undertaking to use their best endeavours to seek redress for us, even though technically, the product was outside the warranty period. Excellent service. Thank you Julie.

Ron · 14 May 2024

★★★★★ 5/5

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Andrew Galloway joiner

Andrew Galloway went the extra mile to rectify the problem with my doors today. Nothing was too much bother for him. He made sure I was happy with the result before leaving

A · 13 November 2024

★★★★★ 5/5

Trustpilot

Cala Home

Laura and Chloe were friendly and helpful when showing us around the homes. Pointing out the features included. They were also knowledgable on the processes involved in securing my new home, resolving the questions that arose.

New · 12 September 2024

★★★★★ 5/5

Trustpilot

House Purchase Services

I had a very smooth and comfortable buying experience for my first home. It's always a little more daunting when you're a first-time buyer, but the Cala Homes team made the process surprisingly simple.The Cala Homes team at the David Stow were always available with quick responses via email and phone calls.First-time homebuyers should go straight to Cala in my opinion!

Donald · 12 February 2023