Trusted Agent profile · Waterbeach
★★★★★
1,683 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.5 out of 5 across 1,683 reviews on 1 platform.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotRivermead Gardens homes. Lovely.
We visited Carla homes at river mead gardens Alton yesterday. and met sales consultant David.David was very informative, friendly, and honest. We were shown an apartment which was lovely, and David was very helpful with our viewing. I was most impressed.
Hi David,Thank you for leaving your review. It is great to hear about your experience with David.Best wishes with your house buying journey!Cala
5/5
TrustpilotCala Homes - Bucklers Park
Having recently purchased a Cala property I can say the process has been brilliant. From the first phone call to the handover I have received excellent customer care & nothing was to much. My home was presented in immaculate condition & nothing was to much for the team. A special thanks to Edwina, Maria, Tony & Bettina of the sales team.
Hi Sam,Thank you for leaving your review. It is lovely to hear about your experience with our team at Buckler's Park.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotPainting and wall fixes
Mark who had came for fixing minor cracks and screw pops have fixed all minor and major issues and took his time in ensuring that the work delivered is of highest quality. Many thanks Mark for wonderful paint work.
Hi Punit,Thank you for leaving your review. It is great to hear about your experience with Mark.Best wishes,Cala
5/5
TrustpilotSunnie at Aberdour
We are interested in purchasing a property at Linlithgow and were advised to view the Showhome at Aberdour. Sunnie was very welcoming and despite being interested in another development, she took the time to answer any queries we had without any 'sales' chat.Top notch customer care and a delight to speak with.
Hi Tioboli,Thank you for leaving your review. It is lovely to hear about your experience with Sunnie.Kind regards,Cala
5/5
TrustpilotCala Painters Top Job
Cala painters Alan and Stevie very friendly and great workers
Hello Craig Thank you for leaving your lovely review about your experience with Alan and Stevie. We'll make sure your feedback is shared. Many Thanks, Cala
5/5
TrustpilotEric is amazing
Eric is amazing. He's very competent and always willing to help. Nothing is too much trouble. He has a vast knowledge and has good advice. From big jobs like putting in cabinets to putting in fittings for hanging pictures. He'll always be my go to.
Hi Billie-Jean,Thank you for leaving your review. It is great to hear about your experience with Eric.Best wishes,Cala
5/5
TrustpilotLounge Redecorating
Our lounge required redecorating following some ceiling pipe work. The decorating work was completed very professionally, timely and to a high standard. Finish by the operative Neil Oglesby was neat, tidy and as good as new.
Hi Jeff,Thank you for leaving your review. It is great to hear about your experience with George.Best wishes in your home!Cala
5/5
TrustpilotExperience
Sebastian toured us today around the new builds. He was very knowledgeable, polite and listened to our many daft questions as we were enquiring for our first home. Would recommend Sebastian, the team and properties. They wouldn’t disappoint
Hello William,Thank you for leaving your review. It is great to hear about your experience with Sebastian.Best wishes in your home!Cala
5/5
TrustpilotGreat experience (again)
Vicky was great at organising people to come the house to sort out the last bits of snagging. Neal Young did a great job when he came. Both were very polite, professional and helpful.
Hi Jacob,Thank you for leaving your review. It is great to hear about your experience with George.Best wishes,Cala
5/5
TrustpilotMoved in to our house only 5 weeks ago…
Moved in to our house only 5 weeks ago been really pleased to date the sales team for the first part of the journey of the purchase of our house were really helpful all the way.😀keep up the good work guys. Thanks Steve and Debbie Hunter 👍
Hi Steve and Debbie,Thank you for leaving your review. It is great to hear about your experience so far.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotLisa at the foundry was very helpful…
Lisa at the foundry was very helpful and answered all our questions and concerns with confidence confirming what is and what is going to be available in the coming months.
Hello Marion, Thank you for leaving your review. It's lovely to hear about your great experience with Lisa at The Foundry. Many Thanks, Cala
5/5
TrustpilotVisit to the Incholm development in Abderdour
We popped into the sales office at the Incholm Green development in Aberdour at the weekend, as we were in the local area. We spoke to Sunnie the Sales Advisor and she was first class. A really useful and informative visit. Sunnie - thank you for all your help and assistance.
Hi Paul,Thank you for leaving your review. It is lovely to hear about your experience with Sunnie.Best of luck on your home buying journey!Kind regards,Cala
5/5
TrustpilotExcellent customer service
Excellent customer service and attention to detail from Sebastian at Noble Park, not to mention beautifully planned and well designed quality homes. Sebastian was accommodating and patient and very professional. Hopefully the aftercare will be just as good.
Hello,Thank you for leaving your review. It is great to hear about your experience with Sebastian.Best wishes in your home!Cala
5/5
TrustpilotDecorator - Mark Henderson
A big thank you to Mark. Quality of work was excellent, superb finish and attention to detail. Mark was very polite and respectful of our property, leaving it clean and tidy. Mark is a credit to Cala.
Hello,Thank you for leaving your review. It is great to hear about your experience with Mark.Best wishes in your home!Cala
1/5
TrustpilotRoman Park in Tring is without water on…
Roman Park in Tring is without water on the hottest day of the year (had another issue with water supply recently) - maybe as the developer you have a responsibility to build where you can get services such as water (The lady i spoke to a Thames Water put it down to the fact were at the end of the supply pipe and people must be watering their garden)
Dear Kieran,We are very sorry to read your review. Our customer service team is looking into this and will get in touch with you ASAP. We sincerely apologise for any inconvenience caused.Kind regards,Cala
5/5
TrustpilotThis is my second review here
This is my second review here, but I truly feel the need to share an update.We’ve been in our home for three weeks now, and I can’t thank the team at Mansfield Lea enough. Jenny, Sophie, Martin, Barry, and all the workmen have been absolutely amazing. The house has been fantastic, with just a few minor issues that the team addressed immediately or have organised for it to be done in the new year given the Christmas break. Their attention to detail, professionalism, and overall approach have been nothing short of 5-star.This is our second new build purchase, with our first being from another builder, and the difference is like night and day. The experience with Cala has been exceptional, and I couldn’t have asked for better service from the on-site team.A special shout-out to Martin, who has been the face of the site team, coordinating everything seamlessly. We’re so grateful for his efforts, genuinely an outstanding team all around. If this weren’t our forever home, I wouldn’t hesitate to purchase another Cala home, especially with these guys running the show!
Hi Paige,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home!Cala
5/5
TrustpilotVery professional
Very professional, going above and beyond, even assisting you on their day's off.
Hello Louise, Thank you for leaving your lovely review about your experience with our team. Many Thanks, Cala
5/5
TrustpilotNew Home
Hi, From the offset Meg has been a star from start to finish a credit to the sales Dept at Cala Homes.Really approachable and always available to chat about anything needed.Made the new home journey very easy and simple.Thanks Barry
Hi Barry,Thank you for leaving your review. It is great to hear about your experience with Meg. Best wishes in your new home!Cala
5/5
TrustpilotExceptional Service and Quick Delivery with CALA
I recently secured a property through CALA southbank, and the experience was remarkable. The sales team was wonderful, demonstrating dedication and delivering exactly as promised. I absolutely love the property. Delivery was quick and efficient. I highly recommend buying from them anytime.
Hi Ouwaseyi,Thank you for leaving your review. It is great to hear about your experience with our team at Southbank.Best wishes in your new home!Cala
5/5
TrustpilotHelpful staff
It has been an amazing journey so far with Cala Homes. Experienced and friendly staff. Helping us to secure our new home. Looking forward to moving in. Thank you Sebastian, Liam and Lily. (Cala Homes -Didcot)
Hi Kudzai,Thank you for leaving your review. It is great to hear about your experience with our Didcot team.Best wishes in your new home!Cala
2/5
TrustpilotThey are meant to be one of the better…
They are meant to be one of the better developers out there, if that is true then I'll never buy a new home again.I'm sure their building standards are good but the quality of finish is really poor and cheaply done. Scratches on every window as well as the induction hub I should have insisted were replaced rather than accepting polishing work which leaves noticeable circular marks. The site manager eventually admitted they sacked the cleaning company as they'd had similar complaints.Flooding in the bathroom which took 10 visits to resolve, flooring lifted and tiles removed.A kitchen worktop which is now becoming warped.Doors which look like they don't meet NHBC regulations due to huge gaps.Uneven floors resolved with some silicon sealing. Window drafts they've denied by using the "paper test".Porch doors leaking which they're still trying to fix but refusing to replace. Water pooling on the floors during bad weather.Cheap plastic fixtures and fittings, the shower rail recently snapped with no excessive use or force. The shower door came unseated due to faulty brackets when still under warranty but they denied it was a common problem (the residents association says otherwise). Their site managers will do the minimum at handover as otherwise it effects their bonus and targets.I should have used a professional snagging company but to be honest I didn't want the hassle which I think companies like these love. When they did send someone round they were general workmen, less specialised so the fixes weren't as professional and cheaper for them. You'd end up with a poorer finish than when you'd moved in.There's also a problem with overheating due to poor design which I will report to the NHBCAs said above, it's put me off buying a new home againEdit: You'll have seen my reply to you questioning my identity with trustpilot, any response now after sharing with the relevant team? I wrote a more detailed document of the interactions with CALA I can share
Hi Lee,Unfortunately we are unable to identify your details so have requested Trustpilot to gain more information. Once received, please be assured your feedback will be shared with the relevant team to look into.Kind regards,CalaUpdate: Please be assured your details have been passed on. The team are looking into this and will be in touch. Thanks, Cala
5/5
TrustpilotI’ve just bought a terrace house from…
I’ve just bought a terrace house from Cala in Jordonhill Park . The sales team who we dealt with where super professional, helpful a real delight to deal with , nothing was a bother , they where so helpful .Thank you Helen and Lisa .
Hi John,Thank you for leaving your review. It is great to hear about your experience with Helen and Lisa.Best wishes in your new home!Cala
5/5
TrustpilotFabulous service
Meg was great and welcomed us to look at the show house at steps. I have visited three times now and will be purchasing hopefully an Evan’s at kirky development. The staff have been great at both sites.
Hello Julie,Thank you for leaving your review. It is great to hear about your experience with our teams.Best wishes in your new home!Cala
5/5
TrustpilotWe have had George Fisher fix a few…
We have had George Fisher fix a few areas of our paintwork over our warranty period. His work is excellent and he is always friendly and extremely helpful.
Hello Iona, Thank you for leaving your review. It's lovely to hear about your great experience with George. Wishing you all the best in your new home. Many Thanks, Cala
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