Cala Homes North Counties Waterbeach reviews

★★★★★ 5/5

Trustpilot

Just want to thank Vicky Sowden of Cala…

Just want to thank Vicky Sowden of Cala West Customer Care Services for her help with the water ingress I was experiencing in my flat. She arranged for all the workmen to attend and kept me up to-date with everything throughout the process. She was courteous and very professional at all times. An extremely professional member and credit to the Cala Team.

Mrs · 28 February 2024

★★★★★ 5/5

Trustpilot

Rating not for Cala!

This review and rating are not for Cala, but specific to Eric-Mulazci, Marius and Alexandra.They're the only people that deserve a 5-star rating, Eric and Marius went above and beyond every time they came to fix issues.I'd probably rate the experience with Cala as a whole 1.5 stars...This review is only for the 3 employees mentioned above.

Matteo · 29 May 2024

★★★★★ 5/5

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Izzy is a star!

I don’t often write reviews but that was simply the best customer service from Izzy that I have ever received

Col · 11 October 2026

★★★★★ 5/5

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Impressive customer care service

I’m really impressed with Cala’s customer service (after sale) at Wintringham, especially Marius, the customer service operative who came today to do the fixing. His work results are good, very efficient and did the tidy up after the work. Julie, the coordinator was also very responsive in replying and setting up the appointment.

May · 2 August 2024

★★★★★ 5/5

Trustpilot

Painting after remedial work

Had to get some remedial work done which required painting. Alan Taylor has been here on a few occasions and has always been punctual, pleasant and his work has always been carried out to a high standard. He always leaves the place as clean as he found it. A real credit to the company.

Mark · 16 July 2024

★★★★★ 5/5

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I went to view a property today at…

I went to view a property today at Earl’s Rise. Sadly there were only 2 properties left, neither of which were suitable for me but Meg was amazing and couldn’t have been more helpful! She filled me in on other Cala availabilities and I will be keen to find a plot somewhere else.

Shane · 31 July 2024

★★★★★ 5/5

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Claire provides excellent customer care support

Claire from Cala customer care West has been excellent in sorting out snag issues for us at Maidenhill development. Claire responds very quickly, organises early appointments from relevant contractors, ensures jobs are carried to high standards. Most importantly Claire keeps in touch with us to know how works are being carried out. We are very happy with Claire's customer care.

Mahanth · 20 March 2024

★★★★★ 5/5

Trustpilot

Finally resolved

A was very greatful for the phone call I received from Vicky a have been totally stressed from the leak 3rd time lucky its resolved and vicky the Senior Customer Service Co-ordinator put me at ease and has arranged for my sitting room ceiling to be fully painted thank you very much vicky greatly appreciate your help n time many thanks Jean

Jean · 7 February 2024

★★★★★ 5/5

Trustpilot

Five-star service

Reported some excessive shrinkage to Cala due to house settling. Tanya from Customer Care is excellent, and got everything booked in very quickly. We had Robbie working with us on the day. Couldn’t be happier with him or his work! Very professional, thorough and friendly. He did an amazing job filling in all the shrinkage cracks. Very very pleased! Thank you!

Tanya · 23 February 2024

★★★★★ 5/5

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Painting

George Fisher attended my property to carry out snagging workers arranged by Cala. His work was professionally carried out and he arrived on time.

Adele · 11 September 2026

★★★★★ 5/5

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10/10

Another productive working day by Chris Denny. All jobs completed to the same high standard that we've come to expect.

Carole · 6 October 2026

★★★★★ 1/5

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Cala homes customer services keep stating they will remedy defects, but they do not.

I note with great anger all the instances in recent reviews where, like with me, Cala customer services has kept on promising it will carry out long overdue remedial works, but simply does not do it. It is unscrupulous, unfair, low behaviour, causing great stress and upset to countless innocent people who handed over good money in good faith.This is what Cala states in it's Customer Services Charter:"Care is a philosophy that we live and breathe every day.Here at Cala, we’re committed to ensuring that you receive the highest standard of service and quality of product.Besides taking pride in our design we also take great pride in our customer service".Cala knows it does not do what it states in its Customer Charter. Does that mean the Charter is deliberately written to give people a false, misleading sense of security before they pay up? What is the definition of fraud?To those affected, I recommend you contact your MP because ours is taking an active interest in how we are being treated.Take plenty of photos, keep records, cc in your MP to all and any correspondence.To those browsing through Trustpilot to see if Cala Homes is a builder worth buying a house from, trust me, they are not. Walk away.I note the reply from Cala today.Pathetic and meaningless- they will "look into the issues".They have had a long time to do that, why haven't CS remedied defects that are months old?Like I wrote, cc your MP and keep all records.

Michael · 12 August 2022

★★★★★ 5/5

Trustpilot

Amazing service!

Sarah from Cala Homes (at Fernleigh Park) couldn’t have been more helpful! She showed us around the show homes and gave us loads of detail about the properties & future plans for development. It made the house-hunting experience far less stressful - thank you Sarah! 😊 we cannot recommend Cala Homes enough.

Philippa · 5 August 2024

★★★★★ 5/5

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Thanks to Claire and the team at Cala…

Thanks to Claire and the team at Cala who arranged render repairs, I was kept informed all the way through the process by Claire and also a special thanks to Gunn and Young, the experienced team who carry out the repairs also kept me informed whilst on site. Delighted with the service all round.

Happy · 28 June 2024

★★★★★ 5/5

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Our Customer Journey

We can’t thank the sales team at The Glades enough for all of their support throughout our house-buying journey and even after completion.

Zak · 14 September 2026

★★★★★ 5/5

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I have had a great experience with CALA

I have had a great experience with CALA staff so far. I am currently on the purchase journey and excited to move in when all is complete. David at Alton has been so helpful, friendly and communicative. He has helped me to purchase the property best suited to me and has given good advice on the sale of my property. Tannis became involved for the first stage of my purchase. She has been equally helpful. I met the site manager today with David. He gave me a presentation on the fabric of my house. He was very clear and concise. The presentation was very informative and I really feel like I am entering into a house where I will be looked after.Thank you

Kathleen_Gunning · 15 July 2022

★★★★★ 5/5

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Marius was really friendly and very…

Marius was really friendly and very officiant when coming to my property to do a repair. He was respectful of the property and took his shoes off by the door before entering. Great job/service from Marius and the customer care team member Julie

Kelly · 12 December 2024

★★★★★ 1/5

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The Countries Most Uncaring House Builder

**Update following Cala Response on 28th June - just to confirm that contrary to what the response states, no-one from Customer Services has been in touch to discuss the issues raised in my original review - the operative was in attendance that day as part of a previously arranged visit, but not in response to my review. I just wonder at what point will someone from Board level in Cala take note of all these terrible reviews in relation to post house sale customer care and take steps to improve the offering ?!We were always happy with Cala until we’d completed in our new home - while the snagging is ongoing over 2 years later, they have acknowledged the issues but don’t seem in any hurry to resolve anything. My biggest disappointment though is with their completion of general works around the estate - completion of landscaping, replacement of dead tress and general acknowledgment of other issues (rotting fences etc). They simply do not care - once they have taken their money that’s it, they carry out a sly handover to the management company and wash their hands of any responsibility for anything. Their Midlands Managing Director refuses to even acknowledge, let alone respond to emails - I couldn’t recommend them to anyone considering buying one of their homes. Extremely disappointed doesn’t even come close to describing how I feel at the moment - if I could give them 0 stars I would!

Disappointed · 5 July 2022

★★★★★ 5/5

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Additional Snags

We identified a couple of issues after our initial site sign off and were passed to the CALA Customer Service Team.

Pippa · 23 September 2026

★★★★★ 1/5

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Buy your dream home they advertise

Buy your dream home they advertise, but in reality it’s a nightmare! Very sadly with a house purchase from CALA it seems that once they have your hard earned cash, savings and life in their hands, they just don’t care about the impact to you dealing with a catalogue of defects. The sales team were amazing and I trusted that the product they were selling would deliver. However the reality is, buying a new build from CALA has not come anywhere near to my expectations that the sales team set out. I live with sadness, disappointment and regret. I expected cracks to appear with a new build sure, but did not expect or was mentally prepared for the stress of so many failings … internal walls out of alignment, window standards are low, with inadequate gaskets, broken locks, it’s a struggle to open and close some windows, one pane of glass is completely cracked and has been for over 6 months, taps leak, ensuite toilet leaked into the kitchen ceiling, cracked bathroom tiles and badly fitted shower screen, carpet buckled to expose sharp tacks and uneven surface (health hazard) kitchen worktop has lifted (health hazard) roof tile has fallen off, corner roof stones have blown, guttering has fallen away, shed has completely fallen apart, the internal paint work is terrible (did not know that they sprayed new houses) skirting boards are shoddy, radiators are dented, kitchen units scuffed and shelves cracked, garden grass has a fungus … the list goes on! Oh and to top it off, when CALA do send someone in to ‘fix’ something it appears they make it worse! Ok that is slightly harsh of me, as 2 tradespeople did make something better. But as I discovered, one person can fix a tile, but it’s not acceptable for them to correct the mastic. So you live without an ensuite bathroom for 5 months (have only been here for 9 months!) The coordination of making things right is abysmal. Can you imagine if someone told you to expect all this to happen, would you agree to buy a house like this? I live in constant worry of what is going to go wrong next. That is no way to live. I understand moving house is one of the most stressful life changing events, but this experience has left me worn out and miserable. The issues don’t stop with the house either. The street lights have stopped working which is a personal safety issue, the street barriers are broken, the tarmac entrance into our street is unfinished and where even is the street sign?

NG · 3 July 2022

★★★★★ 5/5

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My experience with customer service for…

My experience with customer service for repairs has been amazing with Stephanie Blackwell. Stephanie is fantastic at her Customer service role

Gail · 5 June 2026

★★★★★ 5/5

Trustpilot

Andy is super friendly and warm

Andy is super friendly and warm. His work is meticulous and tidy. Andy took the time to explain why an issue had come about and how he would repair it. On another note, Andy was brilliant and kind with our three year old who followed Andy around “helping”. Andy went out of his way to ensure our child felt included in “helping!” Thank you so much Andy!

Natalie · 5 September 2023

★★★★★ 4/5

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Recently had to call out Cala Customer…

Recently had to call out Cala Customer Service to eradicate a squeaky joist on our landing which one could clearly hear below in the dining kitchen. This was the 3rd or 4th visit to address the problem so hopefully its finally sorted. Thanks to Andrew Galloway from Cala who stayed on site till he found the faults and remedied them.

Rae · 13 February 2024

★★★★★ 5/5

Trustpilot

A big shout out to Lee who attended to…

A big shout out to Lee who attended to our snagging today. Lee was very professional & rectified the issue promptly and with care. Such a great trades person. He took the time to also help us with some other queries. Lee you’re a credit to Cala Homes

Emily · 17 September 2024