Trusted Agent profile · Waterbeach
★★★★★
1,644 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.4 out of 5 across 1,644 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Cala Homes North Counties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Waterbeach.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotPainting after remedial work
Had to get some remedial work done which required painting. Alan Taylor has been here on a few occasions and has always been punctual, pleasant and his work has always been carried out to a high standard. He always leaves the place as clean as he found it. A real credit to the company.
Hi Mark,Thank you for leaving your review. It is great to hear about your experience with Alan.Best wishes,Cala
5/5
TrustpilotI went to view a property today at…
I went to view a property today at Earl’s Rise. Sadly there were only 2 properties left, neither of which were suitable for me but Meg was amazing and couldn’t have been more helpful! She filled me in on other Cala availabilities and I will be keen to find a plot somewhere else.
Hi Shane,Thank you for leaving your review. It is great to hear about your experience with Meg.Best wishes in your home buying journey!Cala
5/5
TrustpilotClaire provides excellent customer care support
Claire from Cala customer care West has been excellent in sorting out snag issues for us at Maidenhill development. Claire responds very quickly, organises early appointments from relevant contractors, ensures jobs are carried to high standards. Most importantly Claire keeps in touch with us to know how works are being carried out. We are very happy with Claire's customer care.
Hi Mahanth,Thank you for leaving your review. It is great to hear about your experience with Claire.Best wishes,Cala
5/5
TrustpilotTop Sales Team at Cala, Inchcombe
Sunnie Gibb was our Sales Advisor at the Cala, Inchcombe housing development in Aberdour. At all times she conveyed a feeling of knowledge, trust and confidence. In particular she went out of her way to arrange a site visit and consultation out of normal work hours so that we could meet a tight travel schedule. We are most grateful to Sunnie and her sales team for their outstanding help and assistance. Michael.
Hi Mike,Thank you for leaving your review. It is lovely to hear about your experience with Sunnie.Best wishes in your new home at Inchcolm!Kind regards,Cala
5/5
TrustpilotFinally resolved
A was very greatful for the phone call I received from Vicky a have been totally stressed from the leak 3rd time lucky its resolved and vicky the Senior Customer Service Co-ordinator put me at ease and has arranged for my sitting room ceiling to be fully painted thank you very much vicky greatly appreciate your help n time many thanks Jean
Hi Jean,Thank you for leaving your review. It is great to hear about your experience with Vicky. We do apologise for any inconvenience caused. Kind regards,Cala
5/5
TrustpilotPainting
George Fisher attended my property to carry out snagging workers arranged by Cala. His work was professionally carried out and he arrived on time.
Hello Adele, Thank you for leaving your lovely review about your experience with George. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotFive-star service
Reported some excessive shrinkage to Cala due to house settling. Tanya from Customer Care is excellent, and got everything booked in very quickly. We had Robbie working with us on the day. Couldn’t be happier with him or his work! Very professional, thorough and friendly. He did an amazing job filling in all the shrinkage cracks. Very very pleased! Thank you!
Hi Tanya,Thank you for leaving your review. It is great to hear about your experience with Tanya and Robbie.Best wishes,Cala
1/5
TrustpilotCala homes customer services keep stating they will remedy defects, but they do not.
I note with great anger all the instances in recent reviews where, like with me, Cala customer services has kept on promising it will carry out long overdue remedial works, but simply does not do it. It is unscrupulous, unfair, low behaviour, causing great stress and upset to countless innocent people who handed over good money in good faith.This is what Cala states in it's Customer Services Charter:"Care is a philosophy that we live and breathe every day.Here at Cala, we’re committed to ensuring that you receive the highest standard of service and quality of product.Besides taking pride in our design we also take great pride in our customer service".Cala knows it does not do what it states in its Customer Charter. Does that mean the Charter is deliberately written to give people a false, misleading sense of security before they pay up? What is the definition of fraud?To those affected, I recommend you contact your MP because ours is taking an active interest in how we are being treated.Take plenty of photos, keep records, cc in your MP to all and any correspondence.To those browsing through Trustpilot to see if Cala Homes is a builder worth buying a house from, trust me, they are not. Walk away.I note the reply from Cala today.Pathetic and meaningless- they will "look into the issues".They have had a long time to do that, why haven't CS remedied defects that are months old?Like I wrote, cc your MP and keep all records.
Dear Michael, Please can you email cala.group@cala.co.uk with your development details and we will look into any issues you have been experiencing. Kind regards, Cala
5/5
TrustpilotAmazing service!
Sarah from Cala Homes (at Fernleigh Park) couldn’t have been more helpful! She showed us around the show homes and gave us loads of detail about the properties & future plans for development. It made the house-hunting experience far less stressful - thank you Sarah! 😊 we cannot recommend Cala Homes enough.
Hi Phillipa,Thank you for leaving your review. It is great to hear about your experience with Sarah.Best wishes in your new home!Cala
5/5
TrustpilotThanks to Claire and the team at Cala…
Thanks to Claire and the team at Cala who arranged render repairs, I was kept informed all the way through the process by Claire and also a special thanks to Gunn and Young, the experienced team who carry out the repairs also kept me informed whilst on site. Delighted with the service all round.
Hello,Thank you for leaving your review. It is great to hear about your experience with Vicky.Best wishes,Cala
5/5
TrustpilotOur Customer Journey
We can’t thank the sales team at The Glades enough for all of their support throughout our house-buying journey and even after completion.
Hello Zak, Thank you for leaving your wonderful review about your experience with our team at The Glades at Mindenhurst development. We'll make sure your feedback is shared with the team. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotI have had a great experience with CALA
I have had a great experience with CALA staff so far. I am currently on the purchase journey and excited to move in when all is complete. David at Alton has been so helpful, friendly and communicative. He has helped me to purchase the property best suited to me and has given good advice on the sale of my property. Tannis became involved for the first stage of my purchase. She has been equally helpful. I met the site manager today with David. He gave me a presentation on the fabric of my house. He was very clear and concise. The presentation was very informative and I really feel like I am entering into a house where I will be looked after.Thank you
Hi Kathleen,Thank you for leaving your review. It is lovely to hear from happy customers and about your experience with our Alton team. We will pass on your review to David and Tanis.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotMarius was really friendly and very…
Marius was really friendly and very officiant when coming to my property to do a repair. He was respectful of the property and took his shoes off by the door before entering. Great job/service from Marius and the customer care team member Julie
Dear Kelly,Thank you for leaving your review. It is great to hear about your experience with Marius and Julie.Best wishes,Cala
5/5
TrustpilotAdditional Snags
We identified a couple of issues after our initial site sign off and were passed to the CALA Customer Service Team.
Hello Pippa, Thank you for leaving your wonderful review about your experience with Molly. Many Thanks, Cala
1/5
TrustpilotThe Countries Most Uncaring House Builder
**Update following Cala Response on 28th June - just to confirm that contrary to what the response states, no-one from Customer Services has been in touch to discuss the issues raised in my original review - the operative was in attendance that day as part of a previously arranged visit, but not in response to my review. I just wonder at what point will someone from Board level in Cala take note of all these terrible reviews in relation to post house sale customer care and take steps to improve the offering ?!We were always happy with Cala until we’d completed in our new home - while the snagging is ongoing over 2 years later, they have acknowledged the issues but don’t seem in any hurry to resolve anything. My biggest disappointment though is with their completion of general works around the estate - completion of landscaping, replacement of dead tress and general acknowledgment of other issues (rotting fences etc). They simply do not care - once they have taken their money that’s it, they carry out a sly handover to the management company and wash their hands of any responsibility for anything. Their Midlands Managing Director refuses to even acknowledge, let alone respond to emails - I couldn’t recommend them to anyone considering buying one of their homes. Extremely disappointed doesn’t even come close to describing how I feel at the moment - if I could give them 0 stars I would!
Dear Rob, We're extremely disappointed to read your feedback and of the issues you have been experiencing.We are aware our team has been in contact with you and arranged an appointment. We do apologise for the inconvenience and delay. Kind regards,Cala
1/5
TrustpilotBuy your dream home they advertise
Buy your dream home they advertise, but in reality it’s a nightmare! Very sadly with a house purchase from CALA it seems that once they have your hard earned cash, savings and life in their hands, they just don’t care about the impact to you dealing with a catalogue of defects. The sales team were amazing and I trusted that the product they were selling would deliver. However the reality is, buying a new build from CALA has not come anywhere near to my expectations that the sales team set out. I live with sadness, disappointment and regret. I expected cracks to appear with a new build sure, but did not expect or was mentally prepared for the stress of so many failings … internal walls out of alignment, window standards are low, with inadequate gaskets, broken locks, it’s a struggle to open and close some windows, one pane of glass is completely cracked and has been for over 6 months, taps leak, ensuite toilet leaked into the kitchen ceiling, cracked bathroom tiles and badly fitted shower screen, carpet buckled to expose sharp tacks and uneven surface (health hazard) kitchen worktop has lifted (health hazard) roof tile has fallen off, corner roof stones have blown, guttering has fallen away, shed has completely fallen apart, the internal paint work is terrible (did not know that they sprayed new houses) skirting boards are shoddy, radiators are dented, kitchen units scuffed and shelves cracked, garden grass has a fungus … the list goes on! Oh and to top it off, when CALA do send someone in to ‘fix’ something it appears they make it worse! Ok that is slightly harsh of me, as 2 tradespeople did make something better. But as I discovered, one person can fix a tile, but it’s not acceptable for them to correct the mastic. So you live without an ensuite bathroom for 5 months (have only been here for 9 months!) The coordination of making things right is abysmal. Can you imagine if someone told you to expect all this to happen, would you agree to buy a house like this? I live in constant worry of what is going to go wrong next. That is no way to live. I understand moving house is one of the most stressful life changing events, but this experience has left me worn out and miserable. The issues don’t stop with the house either. The street lights have stopped working which is a personal safety issue, the street barriers are broken, the tarmac entrance into our street is unfinished and where even is the street sign?
Dear Nathalie, We're incredible disappointed to read your review and the issues you've been experiencing. Our team has confirmed they have been in touch and working on this for you, and will keep you regularly updated. We sincerely apologise for the inconvenience. Kind regards, Cala
5/5
TrustpilotMy experience with customer service for…
My experience with customer service for repairs has been amazing with Stephanie Blackwell. Stephanie is fantastic at her Customer service role
5/5
TrustpilotAndy is super friendly and warm
Andy is super friendly and warm. His work is meticulous and tidy. Andy took the time to explain why an issue had come about and how he would repair it. On another note, Andy was brilliant and kind with our three year old who followed Andy around “helping”. Andy went out of his way to ensure our child felt included in “helping!” Thank you so much Andy!
Hi Natalie,Thank you for leaving your review. It is lovely to hear about your experience with Andy.Kind regards,Cala
4/5
TrustpilotRecently had to call out Cala Customer…
Recently had to call out Cala Customer Service to eradicate a squeaky joist on our landing which one could clearly hear below in the dining kitchen. This was the 3rd or 4th visit to address the problem so hopefully its finally sorted. Thanks to Andrew Galloway from Cala who stayed on site till he found the faults and remedied them.
Hi Rae,Thank you for leaving your review. We are sorry to hear that you were having issues but it is great to hear about your experience with Andrew.Kind regards,Cala
5/5
TrustpilotA big shout out to Lee who attended to…
A big shout out to Lee who attended to our snagging today. Lee was very professional & rectified the issue promptly and with care. Such a great trades person. He took the time to also help us with some other queries. Lee you’re a credit to Cala Homes
Hello Emily,Thank you for leaving your review. It is great to hear about your experience with Lee.Best wishes in your new home!Cala
5/5
TrustpilotSnagging after surveys on a new built home
Julie, Richard, Eric, and Pete were all highly attentive in addressing the concerns raised by the surveys. Their diligence and dedication have significantly improved our confidence in Cala Homes. Eric, in particular, demonstrated exceptional commitment in getting the work done, and I cannot recommend him highly enough.
Hi Mr O Gul,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your home!Cala
5/5
TrustpilotThanks
The customer service was excellent! Emma was so professional and pleasant to deal with. Going out of her way to make sure everything was handled properly and to my satisfaction. Cannot thank her enough. Paul carried out the repair work so proficiently and professionally. Fantastic standard of work! Very thorough. Extremely helpful and friendly. So grateful to both Emma and Paul.A credit to Cala.
Hi Eamonn,Thank you for leaving your review. It is lovely to hear about your experience with Emma and Paul.Kind regards,Cala
1/5
TrustpilotVery poor experience with Cala Homes so…
Very poor experience with Cala Homes so far. Despite this being a stock plot, with ample opportunity to identify and rectify issues before completion, we moved into a property with an extensive list of snags and poor finishes.
Hello Luke, We are disappointed to read your review and we would like to look into this further. If you would like to share more details with us via cala.group@cala.co.uk, we can look into this for you. Kind regards, Cala
5/5
TrustpilotOn Saturday 30 March we visited your…
On Saturday 30 March we visited your site in Edinburgh, Samantha Donoghue was who we met , Samantha was a pleasure to work with she was extremely knowledgeable and answered all questions we had. My daughter said she had a great flat hunting experience and this was down to Samantha, she is an asset to your team
Hi Frances,Thank you for leaving your review. It is great to hear about your experience with Samantha.Best wishes,Cala
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Tell us what you need and we'll put you in touch. Cala Homes North Counties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Waterbeach.
