Cala Homes North Counties Waterbeach reviews

★★★★★ 4/5

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Vicki and Emily at Cala were amazing…

Vicki and Emily at Cala Ballagan woods were amazing from start to finish. They were always so generous, welcoming, and nothing was ever a hassle. As most of us know, the buying process can be quite stressful, but the girls were always on hand to call and put us at ease straight away. Thank you so much, girls, we couldn’t have asked for better support.

Rebeka · 23 December 2025

★★★★★ 5/5

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Neal has done a very good job and has…

Neal has done a very good job and has been extremely supportive throughout the work. He resolved all the reported issues related to wall cracks and bumps with great finishing and perfection. His attention to detail, professionalism, and commitment to quality were truly impressive.he is a start.

Rita · 25 May 2026

★★★★★ 4/5

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Cala experience after 2 years

Despite requests from Cala, I always said I would not write a full review of our experience of Cala Homes until after the end of the 2 year warranty period. This expired last week.I have given 4 stars. On the whole our experience of purchasing a house in Linlithgow, Scotland was a good one. Trish in the sales team good and we found dealing with Cala quite smooth and helpful. My only niggle here is that the house numbers were allocated incorrectly, and despite me having queried the fact that the house numbering system was odd, this was not accepted by the Cala sales team until much further into the purchasing process. This obviously caused chaos, both before and after we moved in. At one stage our neighbour was being billed for our gas usage and vice-versa. It would have been better if this mixup had been addressed when I reported it. Apart from that, the process of buying and moving in was quite smooth. We did initially have problems with the hot water tank immediately after moving in, but this was addressed quickly by Cala. Over the 2 year warranty nearly all of the faults or issues were addressed quickly by Cala. There are still a couple of issues outstanding, but these are being addressed. We used a professional snagger to identify faults prior to us moving in. But I would definitely recommend doing that. All of the faults were minor, but a few took several months to be addressed which was partly due to supply issues after the pandemic.Would I buy from Cala again? Yes, I probably would. The experience overall was positive. We are happy with the house itself, and feel that overall the quality is pretty good. The house is very energy efficient, and I know that I will not need to do any major repairs or upgrades for several years.

J · 5 May 2023

★★★★★ 5/5

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Laura and Chloe at Saltcoats Grange…

Laura and Chloe at Saltcoats Grange were so helpful in enabling us to buy and settle into our new home. Nothing is too much trouble and they have both been understanding and flexible when needs be. They also very efficiently put us in touch with site staff where further advice and assistance is required. Thank you. Ade and Ali.

Ade · 5 August 2024

★★★★★ 5/5

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Brilliant Customer Service! Thank you Julie Rogers!

Brilliant Customer Service! We received a fantastic, progressional and to the point response from Julie Rogers at Cala Homes following completion of our purchase of our house. We need advice on a complex matter and Julie was so fast to provide us with the most useful response backed by references. Thank you very much Julie and the whole team at Cala Homes.

Jalal · 12 June 2024

★★★★★ 5/5

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Impressive

Having recently completed on the purchase of a beautiful home on the Farendon Fields development in Weston Turville, we cannot thank Susie Hogan and Matt Sparkes in the sales office enough for their support throughout the process. Their superb attention to detail, care and professionalism from reservation to completion has been second to none, they are a credit to Cala Homes. We would also like to acknowledge the fantastic site team who continue to be visible, reassuring and responsive. Thank you Team Cala!

Jeff · 10 April 2023

★★★★★ 5/5

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Jordanhill Park

In the process of working through the remedial repairs and am really happy with the friendliness and good coordination from Vicki and by the friendliness, professionalism and attention to detail by the Cala tradesmen. A special shoutout to Andrew Galloway, the joiner took his time to make sure I was happy with all the repairs! I appreciate it!

Lisa · 15 August 2024

★★★★★ 5/5

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10/10 for Cala Homes & Fordingbridge site.

Having completed the snagging, at our new home, in Fordingbridge; we can now comment on our experience - What a pleasant experience we have had with Cala Homes - Fordingbridge.

Ray · 11 September 2026

★★★★★ 5/5

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Prompt and Excellent Service

Scott Downie , the joiner at Cala Southbank did a fantastic job at our home. We were booked for a later date but he got a cancellation and was thoughtful enough to get us booked in earlier. Scott is very friendly, professional and does his job very neatly. A good brand ambassador for Cala and I Highly recommend him.

Aishat · 22 July 2024

★★★★★ 5/5

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A thank you to Lee Atkins

A thank you to Lee who attended to rectify ongoing cracks in the ceilings of our Cala home. Lee was punctual, courteous, approachable, extremely polite, professional and friendly.His work was of a high standard and place was left very neat and tidy.I would not hesitate to recommend his services to anyone. Excellent customer service.

J · 11 October 2024

★★★★★ 5/5

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Excellent Customer Care

We had an issue with an air pocket that appeared below our flooring. There were then some further issues caused by the contractor who attended this issue, but Cala were very supportive and arranged for the contractor to revisit and fix their work. Thanks to Christina and Ricky in the Chiltern office!

Nick · 8 November 2024

★★★★★ 5/5

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Review for Ricky - Benson, Oxfordshire

Ricky has been out several times now to carry out work from our snagging list and has been absolutely amazing every time.He is always friendly, polite and on time, explains everything he needs to do and does an amazing job. Nothing is ever too much trouble and he goes above and beyond with everything he does. We could not have asked for better service.

Kerry · 17 April 2024

★★★★★ 5/5

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Fantastic Cala Painters/Decorators

Alan Park and Neil were the two painters who came out to address snagging issues that I had in my apartment. They were both very professional and were very pleased to assist with all of my queries. I am very pleased with the work they carried out and they left the place immaculate - just as they found it. Thanks again so much! I would highly recommend.

Grant · 16 February 2024

★★★★★ 3/5

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Not impressed

I had a poor experience with the sales team who at times were rude to me and had a very bad tone with me. I just missed out on the plot i wanted, so when i reserved the plot next door I said if the original plot became available, could i switch, they said yes (though that was unlikely). I discovered that plot became available and when i asked if i could switch, i received the following back - "We are unable to accommodate plot swap, exchange is overdue" That was it. I found this very rude and unacceptable from the sales team and there was no justifiable reason I could not switch, they were being petty! One of the sales team continued to be rude to me for the whole experience and I even had to delay my home demo as she wouldn't do it with me. In terms of the house, the soundproofing is terrible. I have no doubt it is to the minimum standard, but you would expect Cala who touts themselves as being better quality would go above the minimum standard - this reflects their cost cutting measures! I also have a very loose kitchen tap, which I was told, they're all like that. Again, this is not acceptable and very poor workmanship. Each side of my three fences are a different colour. Again, I would expect better design and better quality from a developer like Cala. My whole experience has not been ideal and I do not think I would recommend them.

Katrina · 17 March 2023

★★★★★ 5/5

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Eric

We had Eric in today, and he was absolutely fantastic, he came short notice to fo some work in our laundry room. He was quick tidy and even did extras to make sure we had no underlying issues later. He also was able to work around the baby and dog which was brilliant. Eric is alway helpful and quick to respond.

Jade · 11 June 2024

★★★★★ 5/5

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A good service all round with them…

A good service all round with them buying our old house and giving us a competitive price! Very good service after buying house too,with anything which needed doing on the snag list. Shout out to Matt and Geraldine! They couldn't do enough! Very pleased with our new home , lovely features and built well! Highly recommend!Many thanks again, Karen Amos

Karen · 27 June 2024

★★★★★ 1/5

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Don’t waste your time with Cala

I was trying to buy a house at shopwyke lakes Chichester I was on Carla’s assisted move scheme they kept the house off the market whilst the 3 agents they instructed tried to get a buyer for my current house the period was 14th of January to the 14th of February.I paid a £500.00 deposit for them to hold the house.After this reservation they dropped the price of two nearby houses of a similar spec by £30,000.There was no reduction on my plot but I couldn’t do anything as I’d signed and agreed to the full price.I thought this was sneaky but because I desperately wanted the house I didn’t say anything.Had they offered the reduced price to me on the plot I wanted I could have reduced the price of my house by £30,000 in which case I’m sure it would have sold straight away.At the end of the period they were supposed to discuss with me the next step and what else they could do to help sell my current house.However although they still had my deposit on the 14th of February I received an email to say the house was now sold to another buyer!!!So on the day my exclusive period ended without discussion and whilst they had my deposit they sold the house without any care or consideration.Also I kept being told that Cala don’t build bespoke houses meaning it’s hard to change things and get things you want.They did accommodate some changes but it was a struggle.I would not recommend Cala it’s transpired that they are just about making sales and do not consider the purchaser. I had my heart set on the house and ironically a week later I had got a buyer for mine.I have heart issues and the sales team knew this I’m not supposed to get stressed, unfortunately Cala made me incredibly stressed.As I have nothing now to buy I have to stay where I am in a house I can’t really manage, there’s nothing out there that I can afford that suits me.This is all thanks to Cala’s underhanded tactics.Reading other reviews maybe it’s for the best.Be very careful of Cala homes.

Ray · 7 March 2023

★★★★★ 5/5

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Snagging (doors & joinery)

Connor Campbell has been carrying out some snagging for us and we’re delighted with his work! Very professional, considerate too (we have a little one & he timed his jobs around our walk so as not to wake the baby) and he even managed to fix an additional item which we were anticipating would require another contractor! All round good guy & a brilliant service from Cala. Thank you 👍

Teresa · 5 December 2023

★★★★★ 4/5

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Opposite ends of the spectrum

Our experience with CALA has been a mixture of good and bad. We moved into a new CALA home in Aberdour a few weeks ago and there have been issues regarding the quality of workmanship and clean, which based on our previous experience with CALA, we did not expect. In direct contrast our experience of the sales team, Sunnie and Dawn, has been first rate and consistently high since we first reserved the house in June 2022. We have predominantly dealt with Sunnie throughout the whole sales process. She is our main go to person for any issues we have, is always extremely helpful and always delivers on her promises. CALA are lucky to have her representing them as their first point of contact. So a great sales team and we wait to see how the other issues are addressed …..,., watch this space.

Peter · 6 March 2023

★★★★★ 1/5

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Poor quality, poor workmanship, poor customer service.

I bought a cala home and I am utterly disappointed with not only the quality but the workmanship also. My home has such a poor quality finish to the inside and outside. Drains at the front and rear of the garden that are off plan and we’re not originally in the plans that I signed to. Breached several terms of our agreement and according to NHQC. Interior was a poor finish and has taken over 3 months to Rectify. Back garden also floods. 1 member of sales staff was rude, obnoxious & lied about several things also. Very unhappy from start to finish and have paid almost £300,000 for a home that is no where near up to standard. I was due to have my floor replaced that was scratched when I first moved in by the builders fitting the kitchen but it’s not been replaced yet due to the fact it lifting the leveller up. It’s been 3 months since this house was “finished” the after service is poor, the workman ship is poor, the quality of the home is poor & the service is also poor. Incredibly overpriced for what you receive. Avoid cala, join the Facebook group and find out that there is thousands of people in the same boat who are unhappy with their homes. Do your research before entering and agreement with these guys and make sure you check allYour legal documents twice over as no doubt they will breach them like they have mine.

Mr · 4 March 2023

★★★★★ 5/5

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Leak Repair

Vicky and her team were amazing and really prompt in helping us fix a leak from our upstairs bathroom. From reporting the leak, to needing a joiner to accompany the plumber for a re-visit and getting the work patched up by a painter was all sorted within a week and all the service we received was super friendly and really efficient.

Kyle · 29 May 2024

★★★★★ 1/5

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Lack of care and loss of yrusty

We moved into our Cala home in Farnborough over 2 years ago. We love our new house and customer service responded well to a number of issues. Next to our house is a set of steps giving access to a road. They have been closed more times than they have been open. They say they have been vandalised but it is due to shoddy work - incorrect and:or out of date adhesive. They were due to be open before the festive season. Just been informed March 2025. They just cannot get anything right with these steps and just do not care about the impact upon residents. There is a monstrosity of a temporary CCTV unit taking up parking space if our neighbour and this impacts upon our parking.

Mr · 22 December 2024

★★★★★ 5/5

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We have had a terrific experience with…

We have had a terrific experience with Emma and team, being a retired builder I appreciate what they are doing, regular contact very helpful in the process, also Scott has been very helpful and knowledgeable about workings of the flat, what I wanted, walk in condition , no work required.

Mr · 22 November 2024

★★★★★ 4/5

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Sequoia Meadows development

Carla and I put down our deposit back in November 2022.We have returned on numerous occasions to check out finishes, sizes and everything else that goes along with buying a property.Lisa and Sarah have been exceptional at every step. Very knowledgeable about their field of sales. Lisa was also more than happy to visit another site to help us with our visualisation of kitchens when we were struggling.They have made things very easy for us which we greatly appreciate.

Ian · 8 March 2023