Cala Homes North Counties Waterbeach reviews

★★★★★ 5/5

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Sunnie Gibb Oakbank, Winchburgh

We have been liaising with Sunnie Gibb at the Cala Oakbank site in Winchburgh regarding our new build property. Sunnie has been fantastic, always friendly and happy to help in any way, responding promptly to all of our queries, I would thoroughly recommend her and would be happy to work with her again in the future.

Roisin · 31 July 2024

★★★★★ 1/5

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Shocking Communication and Customer Service.

Further to my previous review (and updates)I have had to report our issue with our roof once again as 49 days have now elapsed since my first report of the issue on the 9th November.We now have an actual hole in our lounge ceiling, where the leak has continued to cause damage further. Up to this point, i have had one email from Cala (from a no-reply email), one email from Clarion promising (but not actually bothering) to follow up every week with a call to check on progress.A visit from a sub-contracted roofer - who said that the tray was not put in correctly on construction and is the direct cause of the leak we are experiencing.A visit from a bricklayer, who will have to re-sit the tray and put the area around it correct, prior to the roofer returning to re-lead the wall.Both of which promised to go back to Cala with their findings and then the work would be booked in.Yet here i am - nearly two months later, with no progress, with the exception that every time it rains we are having to mop up the rain that is now coming in through our roof (at a time when i have family to visit for christmas).This has been a shambles from start to finish and the communication from both Cala and Clarion has been nothing short of appalling.Further to this, i called the helpline today - which told me that they are not reopening until Tuesday 3rd January at 8.30am, so i let it transfer me to the 'Emergency helpline' where after being cut off twice, Mike finally decided to take my call and proceeded to tell me on more than one occasion that my 'cover' had expired in January, however i pointed out to him that prior to that, they had been out to 'fix' it and failed and that as such they were still liable. On top of that - they had acknowledged this by sending two contractors to my house to assess the damage. Mike would only say that he would pass this information on for someone to assess if it deemed emergency resolution. So it is not even an emergency helpline, more of a information gathering line.How i feel right now can only be described as 'fuming' and i warn anyone who has any thoughts of taking a property with either Cala or Clarion, to be very aware that dealing with them is never going to be easy and they will blame each other where possible to avoid any detection of culpability.***Shocking communication and Customer Service ***If i could give ZERO Stars i would have.

Garry · 28 December 2022

★★★★★ 5/5

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George is the best!

George is an absolute credit to cala. He is a conscientious worker, who performs tasks diligently and with great care. Nothing is too much trouble and he consistently goes above and beyond especially when working around the house with small children. He is clean, tidy and always ensures a safe environment.

Susan · 18 October 2024

★★★★★ 5/5

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Awesome Experience with Cala Home Sales Team

Awesome Experience with Cala Home Sales Team. Special shout out to Lance Davis, sales consultant for guiding us through the entire sales process with complete transparency, providing value-added suggestions, sharing relevant documents and information promptly. Lance made himself available at all times, accompanying us to the site and extending the appointment times to help patiently respond to all our questions. Many thanks Lance for your support.

R · 8 January 2024

★★★★★ 5/5

Trustpilot

Good service

Chris Denny and Martin Hales visited my property to check and fix a few issues. They were very friendly and professional. Very happy with the service.

Tony · 16 September 2026

★★★★★ 1/5

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Cornhill Village Nightmare

We moved into our new Cala home at Cornhill Village in June 2025. Nearly a year on, we have logged 96 defects. We understand that in new builds some issues arise but what is not acceptable is being lied to and ignored.

Pamela · 29 May 2026

★★★★★ 1/5

Trustpilot

Fernleigh Park disgrace

If you have any other options please don't put yourself through the corrupt, bullying and completely illogical experiences of trying to purchase through and deal with cala homes. Especially if you are considering the Fernleigh Park development near Stratford-upon-Avon. They use unachievable reservation agreements, agree dates that they go back on, then re-market the property as you are about to complete on yours so you no longer know whether you have a house to move into or if you are going to sell your house and be homeless. No complaints work, the puppets that they have working for them just wave the mandatory agreements that are purely written to give them control, and repeat the same script, with no more brain power than 'computer says no'. An email to the CEO and solicitor notes pointing out the process is making my fiancee ill produces nothing, and proves the problem runs from the top down. All other parties involved from solicitors to agents and removals have expressed how unbelievably bad Cala are, but how its what they have come to expect; sad reflection. We are now stuck £1000 down to Cala, several thousand into solicitor bills, and don't know whether continuing to sell will render us homeless. I can confidently say that being caught in ambushes in Afghanistan was a much more enjoyable experience than having to deal with Cala at any level. Corrupt, ignorant, arrogant, at every level. It must be great to work for a company where you can be as bad as you like at your job and the company actually support that, a job for life for the worst achievers.It only takes a quick Internet search to find a low level of satisfaction including an entire Facebook page dedicated to the 'Cala home truths' with pages and pages of similar experiences of attitude, and seemingly it gets worse after you buy. Where they can claim their advertised 5 star rating from I don't know, they must be very selective who they ask for a review.We now are deciding if continuing to sell is even worth the risk given what we now know of the cala experience, how will the house be if this is their attitude just trying to buy from them.Buyers of Stratford be very wary.

Euan · 2 December 2022

★★★★★ 5/5

Trustpilot

Remedial work completion

I wanted to take a moment to recognise Paul and Alan who recently patched up cracks and painted over those patches in our house. Both did an incredible job and we’re so delighted with the flawless results. Paul and Alan were also extremely accomodating as I was working from home during their visits. Thank you!

Jennifer_Bissett · 2 August 2024

★★★★★ 5/5

Trustpilot

Embleton - Cala Cammo Meadows

Nick and the team kept us fully informed as we progressed our interest in the Cala Cammo Meadows development from day - some 7 months - to the point where we have now secured a reservation on our desired plot. Each member of the team picked up and dealt with questions we raised in a prompt and competent manner. No question they are an asset to Cala.

Leonard · 8 December 2023

★★★★★ 5/5

Trustpilot

We have been dealing with Lawrence and…

We have been dealing with Lawrence and the team at Sequoia Meadows, Jackton. Everyone has been very helpful and they always call back when you email them. We have been to see the show homes 3 times and they are very accommodating. I have also popped into the show homes at both Stepps and Erskine, again all the team have been very helpful and knowledgeable on the house styles.Thanks Paul Kerr

Paul · 1 September 2023

★★★★★ 5/5

Trustpilot

Snagging at Buckler Park, Crowthorne

A big thanks to Lee who was super friendly and responsive to our requests , and attended at 8 o’clock in the morning as supposed. He fixed the shelve in the cupboard and the Juliet balcony door in a very smart way and in a super quick time. Happy days, happy customer.

Mardari · 17 September 2024

★★★★★ 5/5

Trustpilot

Vicky Sowden - Customer Service

From the moment I reached out with my issue, Vicky was incredibly responsive and helpful. She quickly provided a solution and genuinely cared about my satisfaction. I have dealt with Vicky previously and she is extremely knowledgeable, friendly and always helpful. This level of service is truly appreciated!

S&M · 14 November 2024

★★★★★ 5/5

Trustpilot

Our house buying experience with Cala…

Our house buying experience with Cala Homes has been an absolute pleasure. The people they have working for them are all so good at what they do.I think the quality of our new home would be hard to beat.Thank you Michaela in the sales office and Dave the site manager for making it work so well

Ian · 7 July 2024

★★★★★ 5/5

Trustpilot

Remedial Repair Works

Thanks to Alan (painter) for a great job carrying out remedial repair work on our property at CALA Grandhome. It was the end of our 2 year warranty period and although the repairs were minor, he ensured to comprehensively look through the property. He was friendly, professional and showed meticulous attention to detail.

Ricardo · 23 August 2024

★★★★★ 5/5

Trustpilot

We just wanted to say a big thankyou to…

We just wanted to say a big thankyou to Jim Bruce, Customer Service Manager for your assistance in acquiring our relacement lounge carpet.Also can you pass on our thanks to Gordon and Robert who disassembled and refitted our lounge unitsAll in all a wonderful service from CALA.

Mrs · 23 November 2024

★★★★★ 5/5

Trustpilot

Scott the Joiner

Scott is a real professional and cares that the client is happy with the work done. He listens to concerns, is polite & great with the kids! We are very happy with the work he has done for us and for his courtesy calls before attending. Thank you Scott!

Macleod · 24 October 2024

★★★★★ 5/5

Trustpilot

Professional and efficient

Professional, helpful, friendly. Arrived on time, completed work as agreed, left everything tidy. And did it all with a smile and efficency. Thanks guys.

Jennifer · 21 September 2026

★★★★★ 5/5

Trustpilot

First class service at Preston Glade

The service received from the sales and site team at Preston Glade has been outstanding! Caroline and Susan are so knowledgable and professional at every visit we have made to the devekopment. Nothing is an effort and they have made our buying experience a good one, cannot wait to move in!

Scott · 19 September 2024

★★★★★ 5/5

Trustpilot

The last few snagging issues - a battle with our door

We’ve had a few on going issues here in our new build on the Liss development. Cala arranged for Nick Sullivan to visit us to resolve them. Nick is an expert in his craft and very lovely man, I would recommend him to anyone. Thank you so much for the work you have done.

Ryan · 30 July 2024

★★★★★ 5/5

Trustpilot

Great house and perfect service

I’d like to thanks Cala Milltimber team, we moved oversea and feel settled down in Cala home. Jo and Fin help me a lot, especially Fin who is the site manager solved so many incredible issues such like a superhero, awesome! If anyone wanna buy a new house, I’ll definitely recommend Cala. Great house and perfect service.

Qiu · 6 June 2024

★★★★★ 5/5

Trustpilot

it’s the small things that mean the most

Just wanted to recognise and thank George (and Courtney from the office) who proactively reached out on the back of my last review post a visit from George to fix some skirting and our pup went back for a nibble. Courtney and George wanted to come back and fix and proactively got in touch to do so. Unexpected but above and beyond. Thanks both!

Ciaran · 18 January 2024

★★★★★ 5/5

Trustpilot

Just want to thank Vicky Sowden of Cala…

Just want to thank Vicky Sowden of Cala West Customer Care Services for her help with the water ingress I was experiencing in my flat. She arranged for all the workmen to attend and kept me up to-date with everything throughout the process. She was courteous and very professional at all times. An extremely professional member and credit to the Cala Team.

Mrs · 28 February 2024

★★★★★ 5/5

Trustpilot

Rating not for Cala!

This review and rating are not for Cala, but specific to Eric-Mulazci, Marius and Alexandra.They're the only people that deserve a 5-star rating, Eric and Marius went above and beyond every time they came to fix issues.I'd probably rate the experience with Cala as a whole 1.5 stars...This review is only for the 3 employees mentioned above.

Matteo · 29 May 2024

★★★★★ 5/5

Trustpilot

Impressive customer care service

I’m really impressed with Cala’s customer service (after sale) at Wintringham, especially Marius, the customer service operative who came today to do the fixing. His work results are good, very efficient and did the tidy up after the work. Julie, the coordinator was also very responsive in replying and setting up the appointment.

May · 2 August 2024