Ashberry Homes West Midlands Warwickshire reviews

★★★★★ 5/5

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When buying my new home in Oadby over…

When buying my new home in Oadby over the weekend, Nilesh was extremely knowledgeable and helpful in providing informative advice in choosing the style of property that met my requirements. He offered fantastic incentives and was great to work with. It was such a quick and easy process to reserve the plot, bonus being that I got to chose the tiles, flooring, kitchen units and work tops to truly make it my own. Nilesh has kept me informed of the process and timelines for the purchase of the property and I look forward to exchanging within next few weeks!

Ms · 14 February 2022

★★★★★ 4/5

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Olayinka

The quality of their house is remarkable, it’s well worth the money for their high-quality and standard homes. I’d definitely recommend them.

Customer · 25 August 2026

★★★★★ 5/5

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Great Customer Service from Winnie and Ollie

Winnie and Ollie have been so friendly and accommodating, really helpful, attentive and answered all my questions. They are professional and offer great customer service. You feel comfortable in their presence.

Jasmine · 20 June 2026

★★★★★ 5/5

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I bought a new home at the Sycamore…

I bought a new home at the Sycamore Avenue development in New Cardington in October 2021 and the whole process from start to finish has been stress free and extremely pleasant. Becky in the sales team was always quick to respond to any questions or queries and has been incredibly helpful and friendly. The home completed on time and I've been very happy with the build quality and finish. Throughout the build process I was kept up to date on progress and it was lovely to be able to visit the plot whilst it was being built. Ahead of my move in date I was given a very useful home demo by Callum who was also very friendly and knowledgeable. When my move in date arrived Becky ensured that I had all of the information I needed and made me feel very welcome by providing chocolates, flowers and champagne. The team made sure that the day felt special.Once the property was handed over to me the excellent service continued and site manager Kate Middleton in particular has been an absolute pleasure to deal with. Kate is always easy to reach, extremely friendly and has gone above and beyond to make my experience as stress free and pleasant as possible. As with any new home there were a number of minor snags but Kate made sure that these were dealt with promptly and encouraged me to contact her any time I needed anything. I also received regular weekly calls from Chrissie to ensure that everything was still going smoothly and that I was still happy with my new home.I would definitely recommend Ashberry Homes and am grateful that their staff have made the house buying experience so easy for me. Thanks Becky, Kate, Callum and Chrissie for all your hard work, it's much appreciated.

James · 4 January 2022

★★★★★ 3/5

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Not resolved drainage issues in back…

Not resolved drainage issues in back garden .written confirmation! Requested to sign of remedial work was done correctly site manager not interested! & he is very rude. & offensive Ashberry Westhoughton

Desmond · 19 June 2026

★★★★★ 5/5

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Sales Advisor, Eve - Outstanding

Our visit to Amber Rise was made very welcoming and extra special by Sales Advisor Eve. Eve's knowledge, expertise and professionalism and just the way she interacted with us was so lovely . Eve has a way of putting you at ease and explaining everything perfectly . This lady is worth her weight in gold , an asset and credit to this company. Thank you for making our visit special.

Mrs · 2 February 2023

★★★★★ 5/5

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Excellent Customer Service

We would like to extend our thanks to Tracey Tocker for her help during our recent visits to reserve our plot and agree upgrades etc. We had lots of questions regarding the location of the plot and the standard fixtures and fittings in the property. There was no question that Tracey couldn't answer- her knowledge of the site and the various properties is second to none. We made quite a few changes to our upgrades before final sign off, and Tracey was always patient with us, ensuring that we had all of the details we needed to help us make our final decision. Nothing was too much trouble for her and she was happy to discuss our options, and obtain quotes for various tiles etc until we were happy with our choice. Tracey really helped make our visits enjoyable too with her friendly, approachable manner. Thankyou.

Paula · 5 November 2021

★★★★★ 1/5

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I have contacted this company to…

I have contacted this company to request a refund it has been over a week now and they have still not sent me details of how to return

Peter · 3 July 2026

★★★★★ 5/5

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The team were very supportive and…

The team were very supportive and attentive to our requirements they understood our questions and were also able to provide information we hadn't previously considered. The team members we have dealt with are Sarah Carr, Danielle and Demi. They have been really helpful and supportive.

Dale · 23 February 2026

★★★★★ 5/5

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Simply outstanding all round service

Where do I begin..it doesn't matter, they were brilliant from start to finish. Professional efficient and most of all caring. In particular I'd like to thank Chrissie at middlebeck Newark. She has been absolutely brilliant from the first time I spoke to her to the current time. An absolute Star. The entire team have restored my faith in the building industry. To go from reservation to completion in one month and one day is unbelievable. Something everyone involved in the process should be proud of. I cannot thank them enough. The lengths they have gone to in order to get me into my house in such a short time,shows what can be done with such a brilliant team. Highly recommend the middlebeck team. A pleasure to do business with on all fronts. Even after completion,they are still showing the same level of customer commitment. Simply outstanding.

Awesomedog · 20 September 2021

★★★★★ 5/5

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Positive and very helpful sales staff.

Very helpful and patient sales staff, Imaan and Tracey. All questions answered and we were kept informed and updated throughout the reservation process.

Trevor · 1 August 2026

★★★★★ 5/5

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Been in our ashbury/bellway home…

Been in our ashbury/bellway home moreton, for 20 months , had a handful of minor problems, which were handled efficiently with communication from Emma and the team at northwest customer care at every stage, tradesmen who can communicate on a level you understand, that's the key , communication, everyone's expectations and experiences are different as are reviews.

John · 16 December 2023

★★★★★ 5/5

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The house that we have purchased

The house that we have purchased, is the three bedroomed detached Oatland, show house.The quality of the finish in all the rooms' is exceptional. My wife, and I have, looked at various new developments over the past few months',some good, some not so good, but 'Ashberry Homes', are in our opinion the best. Even the overall layout of the development has been given some serious thought. There is no really narrow roads, (that some developers use to cram more dwellings onto their sites.) This contributes to the whole development feeling very spacious.Kind regards,Martin

Martin · 14 August 2021

★★★★★ 5/5

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Fantastic experience!

I highly recommend Ashberry Homes to buy your home. This is my first home that I'm in the process of buying. Jan & Kenneth have made the process run so smoothly. They are always on hand to deal with your queries. Jan & Kenneth were one of the reasons I bought from them. They were so friendly and made the sale personal, instead of being made to feel like a 'number'! Overall, a fantastic buying experience.

Danny · 22 February 2022

★★★★★ 5/5

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Shirley at Elizabeth Gardens Rochford

We met with Shirley at Elizabeth Gardens Mid March 2021, under the strict appointment system due to the covid restrictions. Shirley was fantastic and talked us through the whole process. Assisted move and the reservation process was clearly explained. Shirly was honest and transparent right up to our reservation. We have now finally reserved our dream home with Ashberry on Elizabeth Gardens. This would not have been possible without the help and support of both Shirley ( Ashberry Homes) and Jamie from Assisted Move. Outstanding service. We are now looking forward to choosing the internal finishes for when our new home is complete.Many thanks Shirly and Jamie, you made us feel important and showed genuine care throughout the process.

Spencer · 28 May 2021

★★★★★ 5/5

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Iman in the sales office and Ben the…

Iman in the sales office and Ben the site manager went above beyond. Got a way to go yet until we move in but so far so good.

David · 15 June 2026

★★★★★ 5/5

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Ashberry were great from start to…

Ashberry were great from start to finish also after care has been perfect quick to deal with any issues not that we have had any just teething issue

Mr · 7 June 2026

★★★★★ 5/5

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Sales representative Tanya was…

Sales representative Tanya was informative , helpful, professional and made buying a new house smooth. She kept us updated with the building work. The build doesn’t finish until end of July. We meet the builder in June . We are happy with the progress and the house.

JC · 18 May 2024

★★★★★ 5/5

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We were kept informed every step of the…

We were kept informed every step of the way, all the sales assistance we have dealt with were so lovely and helpful with any queries or questions we had. As first time buyers everything a little stressful but the Ashberry team have made the process so much easier!

Tia · 28 December 2025

★★★★★ 5/5

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We have only just paid the reservation…

We have only just paid the reservation fee. The sales staff, Tracey & Imaan, were very helpful & professional

Shirley · 6 August 2026

★★★★★ 5/5

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Reservation appointment

Excellent experience with Patrick - friendly, very knowledgeable, answered all questions and good follow up after the meeting

Sam · 9 August 2026

★★★★★ 5/5

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New Home.

At the beginning of buying A home from Ashbury at jellicoe gardens, Tania has been very helpful and guided us through the starting process ect, explaining things as we go,answering emails, txt ,phone calls, the lot,the information you recieve is tremendous take time to sift through it, most answers are there, if the rest of the process is as well explained and guidance given, where very mutch looking forward to moving in, thanks Tania + Julie.EditDeleteShare

John · 3 September 2021

★★★★★ 5/5

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Thank you

We finally had our first home and we couldnt be more happier. The completion date kept moving but we finally made it.Thanks to Nelish and James for the fantastic work and kindness with every step of the way.We had a slight issue with our turf but the site manager covering James's holiday was top notch. Thank you Sam for your efforts in getting our garden sorted and all other nags that needed touching, youve been brilliant :)

Fabio · 25 June 2021

★★★★★ 2/5

Trustpilot

Overall very poor

Sales process: Really poor communication and sales process overall. Often taking multiple calls/emails to obtain the correct information. Lazy contracts, typos, simply crossing out someone else's name (our neighbours) and pencil writing ours in, multiple missing reference documents. Refusal to acknowledge there is a "snag list" or any form of snagging process despite them previously mentioning it (I've never heard the term before so I'd only have picked it up from them). Everything was a battleHouse: Once initial snags were fixed, scratched handles, doors catching/rubbing the floor, broken thermostat (nothing major) all was fine for a while. Cracking, as expected, was fixed 1.5 years after house built with no issues. Within a year doors were not hanging straight, plug sockets (barely used) were coming loose, cooker fan we discovered was bodged with masking tape and nail pops were common. Garden was full of large rubble, solid bricks, whole packs of tiles, basically the site tip The site completion date came and went, appreciate things may be out of their control on this one but worth noting These are budget houses, it shows, you can hear everything your neighbours do. Might not bother you, its just not what I expected from a house built so recentlySimply put, I will never entertain the idea of having another new house with this company. Glad we moved out!

Chipchipchip2257 · 9 July 2020