Trusted Agent profile · Warwickshire
★★★★★
570 reviews across 2 platforms
Nuneaton, Warwickshire, CV11 4DE
Ashberry Homes West Midlands's office in Warwickshire, at Nuneaton, is rated 4.5 out of 5 across 570 reviews on two platforms, including 7 Google reviews rated 5.0.
Every review we hold for the Warwickshire office, from every platform, shown as written. First names only.
5/5
TrustpilotSally has been amazing
Sally has been amazing. supportive, helpful and caring.
Hello Ian, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe
5/5
TrustpilotDealing with Sally from Yew Tree…
Dealing with Sally from Yew Tree Meadows was the best part of the experience. She was very professional, open and helpful.
Hello Angelika, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Alex
5/5
TrustpilotPlot 202 Ashberry Homes Moorfields
Plot 202 Ashbury Homes Moorfield --- We have recently exchanged contract on Plot 202 Moorfields, We are very happy with this purchase. The quality of the build is extraordinary. We have started our house hunt last 6 months back and finally completed our purchase of dream house with Ashberry homes. They are the best builders in terms of quality and finishing. We highly appreciate and recommend Julie from Moorfield sales office. From the beginning of our conversation, she was very helpful and answered every query in very detailed manner. She has got very good knowledge and experience in sales. Her help and assistance in guiding us through our options and choices was invaluable.Many thanks.
Hello Satya and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Julie at Moorfields. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry.
5/5
TrustpilotWhere do we even begin!
Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together.
Hello Madison and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Hannah! We wish you all the best in your Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotExcellent customer service and Site Team
Everything has been amazing from start to final. We moved into our new home around a month ago. Adam was always happy to answer emails and any questions during the building process. Since moving in Lorraine has been brilliant sorting out any issues or queries. Finally the site team are incredibly friendly and when we first moved in the Site Manager just wanted to make sure we were okay and was willing to sort anything. It’s been a really smooth process!Chloe & Tom
Hello Chloe & Tom, thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at New Cardington Gate. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
1/5
TrustpilotPurchasing new Ashberry home
Had a response many thanks Asberry, but cant fine where you have requested more info from myself. It appears from reading reviews on here that it either goes fab or dreadful when it comes to Ashberry. We unfortunately are currently in the dreadful category. Having visit site at Chesterfield on 29th Dec 22 and coming away having been given the positive vibe from the POC we believed our purchase was more or less going to be plain sailing in a matter of days. Not to be. Part exchange was offered as an option and then we were told it wasn't. Then later in the day Sat an insultingly low offer made. We withdrew our interest the following day as we felt extremely misled and let down. Only then to received 4 calls in a matter of minutes One from the PX hub offering an 8 week hold on the plot whilst we sell our home. Once the docs arrived for signing however, I have now been told that this is not possible. Still waiting for the PX Hub to come back and we will take advice with regards to the legality of the offer made by them for the plot hold. I have to say that this has been a very unprofessional service and support from all parties currently involved and the shine has been removed from what should be an enjoyable event. Buying a beautiful new home should not be this badly handled.
Hello Sarah, thank you for taking the time to leave this review. We're really disappointed to hear about the experience you received. So that we can ensure your review can reach the appropriate team to investigate this, we have requested some details and would appreciate if you could provide these as soon as possible. Many thanks, Team Ashberry
5/5
TrustpilotNew Cardington Gate, Exceptional Build Quality and Customer Service
I've now been at my new home since 16th December and could not be happier. Two individuals from Ashberry are definitely worthy of mention and have been nothing short of amazing during the purchase and move in process:Adam (sales) - Adam is a great front man and ambassador for Ashberry Homes. From the very first sales enquiry meeting I knew I was in good hands and warmed to Adam immediately. Adams wonderful demeanour, customer focused service and support during the whole purchase process has been nothing short of exceptional. Chris (Site) - I was introduced to Chris during the pre move in inspection, where Chris gave an enthusiastic and comprehensive inspection of the property in its raw state before any finishing. A further meeting with Chris followed just prior to move in where Chris gave another thorough induction to the property, heating, services, facilities etc. What a great guy who really knows his stuff. It was very apparent that Chris was totally committed to ensuring a quality product. Nothing is too much trouble for him and the post move in support process has so far been seamless. Kudos to Ashberry for the concept of allowing purchasers to view the property pre finish. The build quality, attention to detail and safety protocols put in place are obviously why Ashberry retain their 5 star rating! In summary I am delighted with my new property and would not hesitate to recommend Ashberry Homes to any prospective buyers.Thank you Ashberry!
Hello Michael, thank you so much for taking the time to leave this review regarding the fantastic service you received from the team at New Cardington Gate. We really appreciate your review and are so pleased to hear of your positive experience. We wish you all the best in your new Ashberry home, thanks again! Team Ashberry
1/5
TrustpilotBad House Builder, Avoid
We moved into our fantastic new house on the 02.12.2021.After this date we began to notice imperfections which always happens in a new build house, we were told to report these as we noticed them, We starting noticing the issues after around two months of been in the property which was February time 2022.My list became quite large, the service that followed was rubbish with myself constantly ringing and chasing the issues.I have walls out of tolerance, Walls that need reskimming, squeaking stairs from top to bottom, bathroom tiles out of tolerance in two bathrooms, Shower tray damage, windows that wont open proving fire escape risk... The list still goes on.Present date 19.12.2022, we have had some of the issues rectified but the very easy ones, theses are not stated. Fuming is an under statement this house builder is not bothered about the customer, the customer service is shocking. I'm nine months into the reporting of issue and were still not done.One slight confession I had a meeting with a customer service manager at my property, he agreed all the issues with the plan to rectify all my issues. I was unwilling to let them rectify the bathrooms as they would have to fully rip out both bathroom tiles and start again, the finish was that bad. Instead I requested compensation and this was refused.I would advise anyone buying from Ashberry to pay for an independent Snagging Survey prior to moving in.
Hello and thank you for your review. We're sorry to read of your concerns regarding your Ashberry home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotPatient, Professional, and Approachable
We had the pleasure of working with Eve while looking for our new home. She was exceptionally patient, friendly, and always willing to take the time to answer our questions and guide us through the process. Her professionalism and approachable manner made the whole experience smooth and enjoyable. We couldn’t recommend her highly enough.
Hello Roxana and, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
1/5
TrustpilotMy Horrendous experience whole experience has been horrendous…
My whole experience has been horrendous in fact it has made me depressed. All I wanted was a house built to a professional standard which it Hasn't. I have been in this industry for 42 years and honestly have not seen a house built to such a poor standard !!!!.The experience with sales was and there communication was poor. Customer Care is none exsistant and there probably told by upper management to egnore issues. When you meet up with the construction director and contacts manager and agree something verbally ( was led to believe if I gave a positive NHBC review then things will happen )then try and follow it through later on they seem to have a memory loss. Had nearly 300 snagging issues which cost me alot to get with nothing hardly done and major stuff Ignored. House was not cleaned when key hand over as not given home tour . Carpets where dirty and was noted, Amtico flooring scratched , painting was shocking etc .The main issues are the Brickwork which is shocking and Block paving is a imbarasment to say the least. If the Management would come and see which they keep declining they could see the issues and get rectified. If I could show pictures I would put up . Would Never recommend because I wouldn't want any one else to experience what i'am good through. Kitchen poorly fitted half of it had to be replaced .
Hello and thank you for your review. We're sorry to read of your concerns regarding the quality of your new home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.We've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotAdam @Ashberry(New Cardington) - Amazing!!
Adam @ Ashberry (New Cardington) has been brilliant. He has always ensured I have been updated throughout my whole purchase process. Adam has helped chase solicitors and mortgage brokers throughout the whole process and has answered any question along the way. He has the patience of a saint (needs to be with me) and I couldn't thank him enough. There has been several times in the purchase where I have been deflated and at times wanted to pull out of the sale but Adam has continued to be supportive and had an amazing happy attitude which gave me faith it would all work out well. 10 months later and I am due to be completing on my first home purchase and this wouldn't of happened without his persistence, positive attitude and determination to get this done for me. Thank you Adam & team for all your help!!
Hello Olivia and thank you so much for taking the time to leave this fantastic review - please be assured your kind words have been passed along to the divisional team. We wish you all the best in your new Ashberry home. Team Ashberry
5/5
TrustpilotOutstanding experience at Swinfen Vale, huge thanks to Eve & Michael!
We recently moved into our new home at Swinfen Vale with Ashberry Homes, and the entire experience from start to finish has been exceptional.
Hello Muhammad and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Swinfen Vale. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotGeorgina at Ashberry Church View has…
Georgina at Ashberry Church View has been absolutely marvelous. She has gone above and beyond her customer service. She is lovely and extremely experienced in explaining everything related with structural details and purchase process. The entire process was seamless, professional and friendly. Georgina is a great asset to Ashberry and I am very grateful for everything she has done for my purchase at Ashberry Church View.
Hello Suhan, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales, Advisor, Georgina! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry!
5/5
TrustpilotGreat service
Great service. Tina is a very nice, friendly and very helpful lady. From the first time when we met her she was always looking after us very well. She explained the process and answered all the questions straight away. She is keeping in touch and updating us every week about progress with our reservation. Couldn't be more happy 😊 thank you
Hello Monika and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tina! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotWe recently purchased our new home from…
We recently purchased our new home from Ashberry Homes at Chellaston Folds, and the entire experience has been exceptional from start to finish. The quality of the build is outstanding, with great attention to detail and a real sense of craftsmanship throughout.
Hello Tori and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Chellaston Folds! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotFirst class service
The sales team are excellent , Alan at Ashberry brierley view does an excellent job in keeping you informed and Trevor the site manager is first class , great team , thanks for all your help in making our journey to buy plot 300 seamless. Matt
Hello Matthew, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotI had a great experience with Ashberry…
I had a great experience with Ashberry homes. The team were very helpful, quick to respond, and took the time to understand what I was looking for. Even though I didn’t proceed with them, I really appreciated their professionalism and support. I wish them all the best.
Hello, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Zoe
5/5
TrustpilotS-H-I-R-L-E-Y (10 STARS)
Shirley provided my wife and I the best customer service we have experienced to date. She has been absolutely amazing from the very moment we set foot on the Elizabeth Gardens Development in Rochford Essex. She expertly and very calmly guided us through the reservation, options choosing and completions process. Shirley was always at the end of the phone to answer our very many queries and incredibly responsive via emails too. We are now proud owners of our dream forever home and feel very lucky to have come across a pleasant, cheerful, reliable and outstanding professional. She is a true asset to your company and we will recommend Ashberry Homes to friends and family!!!!
Hello and thank you so much for your excellent review regarding your Sales Advisor, Shirley! This is the type of feedback that we strive to ensure we receive. Please be assured we will be passing your feedback along to your divisional Sales team. We wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotEverything was made so simple for us
Everything was made so simple for us, as first time buyers. Karen at Cherry Meadow was so welcoming and really made us feel at ease. She sat with us on several occasions and explained the entire buying process and answered all of our questions clearly. It really helped us to know that we were making the right decision and we couldn't be happier with our new home.
1/5
TrustpilotOnce you've moved in, no-one cares.
Our Sales experience was great and we were guided through the whole process, even with several sales agents due to change in staff. The initial period of 2 weeks after moving in, the people on site were really attentive and helpful and really looked after us, resolving any issues we had quickly and professionally, and there were some pretty urgent issues that they were able to sort immediately. So the site based staff have been great.But unfortunately they have been let down by the centralised Customer Service function. We moved in in October 2021. We're now 7 months on and our snagging list is ever growing. There is now accountability. I have escalated to the Director of Customer Service who couldn't even dignify me with a response. The Head of Customer Service acknowledged my email a week later and a maintenance manager did come out to take photos of all the snags, and to be fair he was really helpful and understanding. But since, a month has gone by with no update whatsoever and no visits to resolve anything. So today I put a call in to the Head of Customer Care and left a message as he was unavailable.Within 30 minutes, Automatic emails started trickling through that the tickets for the work were being logged. Coincidence? Or has the list been sat on someones desk for a month until I called? I've asked for a call back to discuss, nothing. Also, the job tickets that I have been sent refer to the snagging list by numbers only, and I have contractors calling me directly (yes, Bellway don't do that for you, you have to arrange the appointments direct with the contractors and arrange re-visits etc) quoting numbers and I have no idea which work they're coming to do.You call Customer Service, you get put through to voicemail. You leave a message, you don't hear back. For saying that a home is one of the biggest investments of your life, the quality of the Customer Service from Ashberry/Bellway is simply shocking.
Hello and thank you for taking the time to leave this review. We're sorry to hear that you are unhappy with the service you have received from your Customer Care team. Please be assured we have passed along your review for investigation to your divisional team. Many thanks, Team Ashberry
5/5
TrustpilotPlot 205 Ashbury Homes Moorfield ---…
Plot 205 Ashbury Homes Moorfield --- Having recently exchanged on Plot 205 Moorfields I was highly appreciative and highly recommend Julie from Moorfield sales office. Her help and assistance in guiding us through our options and choices was invaluable. Her experience and knowledge of what was on display at other show house sites made our selections easy. We are confident with Julie's guidance we will have a similar experience through to completion. Many thanks.
Hello William, thank you so much for taking the time to leave this fantastic review regarding the service that you received from your Sales Advisor, Julie. We really appreciate you taking the time to write this review and wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
5/5
TrustpilotA great Ashberry experience!
I have been dealing with Ellena and Emma at Round House Park in Melton Mowbray and have to say what an absolute pleasure it has been. What has the potential to be an extremely stressful experience has in fact been anything but. A huge effort was made to ensure I purchased my preferred house and after meeting the site manager Chris and seeing my house with the roof on and inner walls plastered, the product itself is superb. It is obvious that there is pride taken in the workmanship and the finish exhibited in the show homes is far superior to other sites I have seen.I am looking forward to the move to Melton, the only problem I have now is to contain my excitement until May/June. I cannot recommend this company enough by my experience so far and a huge thank you to Ellena and Emma.
Hello Mike, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about your great experience when buying your Ashberry home, and especially with your Sales Advisors Ellena and Emma. Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
5/5
TrustpilotFull marks for Ashberry Homes at Hartshorne View!
We have been dealing with Angie for several weeks now in connection with the purchase of our home at the Hartshorne View development. The whole experience so far has been a delight. Nothing is too much trouble for her, and she presents an excellent professional image for Ashberry Homes - polite, helpful, and cheerful. Today we also had a meeting with Paul, the site manager, who again is a great credit to Ashberry. We have been guided very professionally through the whole process so far, from initial interest to choosing options. Everything has been well explained and my many questions patiently answered. I can't fault the company or its processes so far, and the company personnel have been a pleasure to deal with.
Hello Phil, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about your great experience when buying your Ashberry home, and especially with your Sales Advisor Angie and as well your Site Manager Paul! Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Many thanks, Team Ashberry
5/5
TrustpilotFirst Class!
First Class!This is the first time we have bought a new home and made the decision to buy from Ashberry on our first visit to the Showroom. We were given a very detailed breakdown of the process, as well as in depth information on the plot and the estate, right down to location of manhole covers and street lighting! The Sales Lady Tracey was very experienced and this certainly helped us make the decision as she could answer any question we had and went through every site drawing - hopefully the rest of the process is as easy - thank you Tracey
Hello Sue, thank you so much for your great review and congratulations on your new Ashberry home! We're so pleased you had a positive experience and are looking forward to sharing your kind comments with Tracey and the rest of your divisional team. We wish you the best for the rest of your journey into your new home. Please do come back and let us know more about your experience when you're settled in! Many thanks, Team Ashberry
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashberry Homes West Midlands's Warwickshire office has 570 reviews across two platforms: 7 on Google, 563 on Trustpilot (across the whole business).
Ashberry Homes West Midlands Warwickshire is rated 4.5 out of 5 across all 570 reviews, and 5.0 out of 5 on Google from 7 reviews.
Ashberry Homes West Midlands Warwickshire, Nuneaton, Warwickshire, CV11 4DE.
