Every review we hold for the Warwickshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCould not of asked for better!
Could not of asked for better! Chrissie and the team have been amazing, helping us every step of the way. We are in our first home now and still getting support from the team. The team have been great with sorting a few bits and bobs out in the house. The weekly snagging calls are very helpful and much appreciated. We are very happy we went with Ashberry. Thank you so much. From Jason and Imogen.
Imogen · 24 June 2021
Agent replied · 12 June 2024
Hello Jason and Imogen, thank you for your review! We are so pleased to receive such fantastic feedback about our team and your experience of buying a new Ashberry home!We're really pleased that you've had a great experience and that you have took the time to leave us this feedback. Please be assured we will be passing this on to Chrissie and the rest of the divisional team.Thank you for choosing Ashberry for your new home and we hope you are enjoying every moment of settling in!Team Ashberry
★★★★★ 2/5
TrustpilotNon existent customer care . Sales ok
Having viewed our house after Xmas we were pushed all the way along to complete ASAP. This was achieved end of March , despite lockdown, despite our reservations of moving our family we were chased up to two times a day and given no flexibility, we would move during lockdown whether we wanted to or not ! In the month before moving in standards of work slipped drastically, flooring protection etc had been removed , QA checks disappeared leading to the day we moved in. Which was to a dirty house with none of the promised instructions. After Care from Customer Care has become No Care , no plans re snag lists , no 3 , 7 or 10 day , a toilet that we can’t use , a lawn that we paid extra for that we’ve never seen the likes of , and dirty carpets and flooring that we also were charged for . Whilst we love our house , the lack of customer care , plans have tarnished that . The attitude of Customer care is they have carte Blanche to do nothing and blame COVID 19 . Correspondence is off hand with no understanding this is our home , care and customer are not appropriate words. Hopefully the issues will be managed as we move out of the current situation with the virus , but so far I would not recommend moving into a Bellway/ Ashberry house at the current time.
Mike · 17 June 2020
Agent replied · 12 June 2024
Hello Mike and thank you for taking the time to leave your review for us. We're sorry to read of your disappointment with your new home, and with the service you've received from us. We've sent you a message with a request for further details and hope to receive a response from you soon. Thanks again for your detailed review. Team Ashberry
★★★★★ 5/5
TrustpilotVery impressed with Ashberry, Nilesh and George...
Bought a home from this goup over the summer. Nilesh was our first point of contact and guided us through the entire process very well. We had some concerns about buying a new build, however, we have been extremely pleased with the level of service we have recieved. George the site manager has checked up to see we are happy with everything and any minor snagging issues have been resolved extremely promptly. I can geniunely recommend this group to new buyers or people moving home.
T · 31 October 2019
Agent replied · 12 June 2024
Hello, thank you for your review! We're so pleased to hear that you had a great experience of buying with Ashberry Homes, and that your site manager took great care of you. Your recommendation is much appreciated! Many thanks again for your review. Vicky
★★★★★ 5/5
TrustpilotWell planned and laid out estate
Moorfields is a very well planned and laid out estate. There are numerous grassed, tree and shrub planted areas as well as small pond areas which gives the estate an open country feel. Tania in the sales office was extremely helpful and took us step by step through exactly what we were purchasing. Can't wait to move in !!
Carol · 16 April 2023
Agent replied · 12 June 2024
Hello Carol, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tania! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotThe process was smooth and very well…
The process was smooth and very well planned
Robert · 18 September 2026
Agent replied · 25 September 2026
Hello Robert and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Alex
★★★★★ 5/5
TrustpilotChrissy is an excellent sales rep
Chrissy is an excellent sales rep, very helpful in all areas, kind and passionate. Any queries was quickly and highly dealt with. Even when my partner and I weren't able to gain access to our property because of works going on, we were given another property to gain access to in the same layout. Very happy with the choices we were given for carpets, flooring, colours of cupboards etc. Would recommend 100%
Tracy · 29 June 2021
Agent replied · 12 June 2024
Hello Tracy and thank you for your fantastic review, and congratulations on reserving your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team and that you would recommend us! Please be assured we will pass on this great feedback to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience with?Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
★★★★★ 5/5
TrustpilotLooking to the future
Sales advisor was very helpful and looked into all my requests and kept me informed in a timely manner
Gardening · 23 June 2026
Agent replied · 25 September 2026
Hello and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
★★★★★ 5/5
TrustpilotBest experience with Shirley and her…
Best experience with Shirley and her team at Ashberry Homes Elizabeth Gardens. Shirley is an asset to the company and extremely professional! Her knowledge is outstanding & all the information we have received is very detailed. It has made our buying experience stress free and the entire process has been seamless from the beginning. Its great to know we are in good hands, thank you Shirley you are a sweetheart!!
Stephanie · 27 July 2021
Agent replied · 12 June 2024
Hello Stephanie and thank you for your fantastic review, and congratulations on reserving your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team!Please be assured we will pass on this great feedback to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience!Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
★★★★★ 5/5
TrustpilotThe whole experience was really great
The whole experience was really great! Barbara is very nice and gave me all details regarding the house and the whole process. Only thing that can be improved is the Sales office ventilation, not only for the clients but mainly for the employees that need to stay there the whole time!
Carolina · 31 August 2023
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this review following your fantastic experience with Barbara! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotIn the process of buying a new home…
In the process of buying a new home from Ashberry on the Wirral, Merseyside. Have had excellent relationship with all of the sales staff who have kept us updated on the progress of our new build from the moment we reserved our plot. Would like to thank Sally at Jellicoe for all her assistance in making our move seem less stressful than we imagined.
Malcolm · 18 June 2022
Agent replied · 12 June 2024
Hello Malcolm and thank you so much for taking the time to leave this great review. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotWe are delighted to have been able to…
We are delighted to have been able to secure the house we wanted at Beaumont Park. Debbie has been a star through our journey when we first saw the show house back in November to putting our deposit and choosing our options in January. We cannot wait to complete and move in and just hope everything continues smoothly.
MRS · 1 February 2023
Agent replied · 12 June 2024
Hello Mrs Duke, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Debbie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotAshberry Homes, Pilgrims Way, Beverley
Our experience purchasing a new Ashberry (Bellway) home, Plot 199, Pilgrims Way, Beverley
T.H · 18 July 2026
Agent replied · 25 September 2026
Hello and thank you for taking the time to leave this review.
Please be assured that your concerns have been passed along for investigation to the relevant team.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam
★★★★★ 5/5
TrustpilotWe bought a home at the Forster Park…
We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems, earlier than the expected completion date.
Can · 29 December 2025
Agent replied · 25 January 2026
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Forster Park. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotMichael salesperson is very…
Michael salesperson is very knowledgeable and made it so easy to make a decision of purchasing with Ashberry homes and very helpful with information needed and will take time to explain
Mr · 2 March 2026
Agent replied · 4 June 2026
Hello Minesh and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotBrilliant always help out answers any…
Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more
Thea · 13 July 2026
Agent replied · 25 September 2026
Hello Thea and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 2/5
TrustpilotAshbury builder, Ryton
When purchasing a new build every site is different however If you are looking for a builder
Reviewer · 10 June 2026
Agent replied · 25 September 2026
Hello and thank you for taking the time to leave this review.
Please be assured that your concerns have been passed along for investigation to the relevant team.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our complaints procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Alex
★★★★★ 5/5
TrustpilotLesley was so helpful at Ashbury…
Lesley was so helpful at Ashbury homes!!! We first feel in love with the development but couldn't go ahead due to the sale of our house but lesley always kept us in mind if anything came up and now we have put our reservation fee down and we are so so so excited to move in late July!!! Thank you so much Lesley you are a star!!!
Annalise · 1 June 2021
Agent replied · 12 June 2024
Hello Annalise and thank you for your review, and for taking the time to let us know about the great service you've received from your Sales Advisor, Lesley, throughout your journey. Please be assured that your review will be brought to the attention of our team so that they can see your wonderful feedback.We're very grateful that you've chosen a new home with us and hope the rest of your experience is just as enjoyable!Team Ashberry
★★★★★ 5/5
TrustpilotHappy customer
We recently bought from Ashberry Homes in Stargate Meadows - our first experience was with Jill who was lovely and we didnt feel pushed to buy or anything. This was when we were in the house browsing phase.
Muna · 7 December 2025
Agent replied · 25 December 2025
Hello Muna and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Stargate Meadows. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotNever bought a new build before
The sales consultant Sophie was helpful and gave us all the information prior to us selling our home. Upon receipt of a MoS, she arranged a viewing of our new home externally only and we were able to chose our options regarding flooring and kitchen. As to date we are extremely happy to be purchasing from Ashberry Homes
Tracey · 7 June 2022
Agent replied · 12 June 2024
Hello Tracey and thank you for your fantastic review regarding the service you received from your Sales Advisor, Sophie. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotMy experience in purchasing a new home…
My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!
Mrs · 6 May 2026
Agent replied · 4 June 2026
Hello Elizabeth and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at Chellaston Ford and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotSuperb sales manager!
We had an excellent experience visiting the Middlebeck Development sales office and the sales manager Chrissie was lovely! Chrissie took her time to explain all of the ins and outs to us and answered all of our many questions incredibly patiently. She kept us up to date with our reservation and application and has been great at recommending mortgage providers and solicitors to work with.
Charlotte · 25 March 2021
Agent replied · 12 June 2024
Hello Charlotte and thank you for your review, and for choosing a new Ashberry home at Middlebeck!It's great to hear that our Sales Advisor has provided you with such a great level of service and we'll make sure she receives your lovely comments.Thank you again for your review and we hope to hear more from you when you're settled in to your Ashberry home!Team Ashberry
★★★★★ 4/5
TrustpilotThis was very early in the process was…
This was very early in the process was was ok,
David · 1 July 2026
Agent replied · 25 September 2026
Hello David and thank you so much for your feedback. We would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Sam
★★★★★ 5/5
TrustpilotCherry Meadows Hatton
Chrissie and the team at Cherry Meadows have been amazing! As first time buyers, Chrissie has answered all of our questions and has kept in contact throughout the whole process on mortgages offers and solicitor updates. Chrissie also took lots of time to help us choose our additional extras!
Amina · 17 April 2023
Agent replied · 12 June 2024
Hello Amina, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your site team and Chrissie! We wish you all the best in your new Ashberry home! Team Ashberry
★★★★★ 4/5
TrustpilotAshberry homes
Angela, our sales representative was extremely helpful and informative. We never had to wait long for replies to our queries and she kept us fully up to speed as we are sure she will where appropriate up to completion date.The PX hub was a little more confusing. They initially took on my more expensive property as part of the express mover scheme but when it sold they switched to my partners because as I was told, the fees they would have to pay would be cheaper?Considering fees up to £3000 can be paid it would have been classy to pay this amount split between the two properties.
Mark · 17 May 2024
Agent replied · 12 June 2024
Hello Mark and thank you for taking your time to leave this review We are so pleased to hear your sales representative was helpful and informative. This really is the feedback we strive to ensure we receive. Please be advised, your additional comments will be noted and passed along for the attention of the relevant team. Many thanks, Team Ashberry
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