Every review we hold for the Warwickshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDishonesty
In July 2023, we agreed with Ashberry Homes to an early move into our new property. As part of this agreement, and due to the property being completed ahead of schedule, Ashberry committed to reimbursing us for our rental costs in London for the period after we move in (as we were moving in early)We fulfilled all requirements set forth by Ashberry Homes including providing confirmation of the rental amount from our agent. Despite our compliance and regular follow-ups, we have not received the promised reimbursement. It has gotten to the point where we are not receiving any replies at all. It is disheartening to experience such a lack of support and accountability from a reputed developer. We are now approaching almost a year without receiving any form of reimbursement, despite multiple attempts to resolve this matter through the appropriate channels.
R · 9 May 2024
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Team Ashberry
★★★★★ 1/5
TrustpilotAvoid At All Costs
Handed over keys and contracts after reserving my plot excitingly in December 2021. Promised with a Day 1, Day 3 and Day 7 snagging visit which never happened, I proceeded to call and write to the customer service team and sale teams about the lack of visit and undelivered promises.This initially went well, despite lengthy delays, a month on, I had my first visit with a large number of items on the snagging list, notably - an urgent matter of having only constant hot water coming from the shower of the main bathroom. This had taken about 6 months to sort out the main shower issue after constant lack of accountability and responsibility as well as constant outsourcing of jobs which finally resolved the so called “urgent” matter. Though all the other issues get overlooked completely.Nevertheless, customer service has been appalling, with numerous structural issues and even just simple questions around the house needing looked at and sorted from 2021 - still in 2023 yet to be sorted.They promise you communication and a 2 year warranty - but fail again and again to deliver. All you get is disappointment and delays, which trigger further issues for the development to sort out.Despite a lengthy email trial, and constantly waiting for a reply and response - surprisingly most of the jobs are emailed back as “closed” when absolutely nothing had been done and no contact had been made.Avoid at all costs unless you want to live a life of misery in your brand new home. No one seems to care or listen after you exchange contracts and start figuring out the many faults in your home.
Zuhair · 30 April 2024
Agent replied · 12 June 2024
Hello Zuhair and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like you to be assured, your concerns have been passed along for investigation to the senior management in your division. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Bellway
★★★★★ 5/5
TrustpilotWhat an exciting journey this has been
I can not wait to move in! I'm so impressed with the service at Ashberry especially my sales assistant Sally; she's been an absolute diamond taking time out to help me with official papers,the colour schemes ie,tiles,vynyl and flooring. Always receive a warm welcome and has made my journey; my new adventure totally stress free. The communication is second to none,I'm always being kept updated and in the know. Excellent company, service and attention to detail in the properties. Feeling grateful and excited! 😊
Adele · 30 April 2024
Agent replied · 12 June 2024
Hello Adele thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 4/5
TrustpilotEllena is excellent
Ellena is excellent, very helpful and professional at all times, she has a vast amount of knowledge and is always happy to help. One thing as a whole, would be to make full purchasing process and payments clearer, it was a shock to be told that we would need to pay 10% within 6 weeks.
Sharon · 26 July 2022
Agent replied · 12 June 2024
Hello Sharon and thank you for taking the time to leave this review. We're so pleased to hear about your excellent experience with our Sales Advisor Ellena. We wish you all the best in your new Ashberry home. Team Bellway
★★★★★ 1/5
TrustpilotHome automation not working, heating system faulty, and major delays with broadband
This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.
Ken · 30 April 2026
Agent replied · 12 June 2024
Hello Ken, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these as soon as possible. We will require your development name and plot details please.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotPilgrims Way,Beverley.
The sales service from Cathy has been outstanding so far. As to the build and quality I cannot comment as our house will not be ready until September - November 2024.
Stephen · 11 May 2024
Agent replied · 12 June 2024
Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotAshberry homes is great
Ashberry homes is great. Those sales advisor is professional and very detail to explain to me in the reservation process.
Ka · 5 April 2026
Agent replied · 4 June 2026
Hello, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
★★★★★ 5/5
TrustpilotGreat help
Great help, assistance from the whole team. Excellent team work Every one willing to help and support.
Brian · 25 April 2026
Agent replied · 4 June 2026
Hello Brian, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
★★★★★ 5/5
TrustpilotAshberry at Hatton
Chrissie the Sales Agent was extremely helpful. Went through everything thoroughly and efficiently. Felt under no pressure from her and she made me feel really at ease. Nothing seems to much trouble for her.Quality of properties was very good and it was very helpful looking round the show home.All in all a good experience hence 5 star rating
Mrs · 19 January 2022
Agent replied · 12 June 2024
Hello Mrs Howell and thank you for your great review, and congratulations on your new Ashberry home.We're so pleased to hear about the helpful service you have received from your your Sales Advisor, Chrissie!Please be assured your great feedback will be passed along to your divisional team.We wish you all the best in new Ashberry home and would love to hear back from you once you're all settled in?Team Ashberry
★★★★★ 5/5
TrustpilotGreat staff
Great staff, Karen and Adam at the Hatton site have been fab.
Luke · 30 May 2026
Agent replied · 12 June 2024
Hello Luke thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Cherry Meadow! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
★★★★★ 5/5
TrustpilotCrissie was very helpful and…
Crissie was very helpful and knowledgeable about the house and plot. All in all, we have had a brilliant experience from the team members. The process has been easy.
Mr · 30 May 2024
Agent replied · 12 June 2024
Hello Terry and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotSmooth experience
I had a very smooth experience with Ashberry Homes
Mr · 18 June 2026
Agent replied · 25 September 2026
Hello Mr Martins and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotPilgrims Way - Beverley.
Pilgrims Way, Beverley
Joel · 27 July 2026
Agent replied · 4 June 2026
Hello Joel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Pilgrims Way. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotLoving our new Ashberry Home now we…
Loving our new Ashberry Home now we have moved in.
Lindsey · 8 June 2026
Agent replied · 25 September 2026
Hello Lindsey and thank you for your excellent review. We are so pleased to hear you love your new Ashberry home and would like to take this opportunity to wish you all the best in your new home! Many thanks, Alex
★★★★★ 5/5
TrustpilotExceptional service
Professional customer services and update at every step of the process.
Tavershima · 30 May 2026
Agent replied · 4 June 2026
Hello Tavershima and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotWe loved our experience
Our experience with Ashberry homes was 5 star . As first time buyers we were unsure of the running order of things : Chrissie and her team at the sales centre were AMAZING and did everything they could to ensure we had a smooth completion.
Emma · 14 April 2023
Agent replied · 12 June 2024
Hello Emma and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Chrissie and her team. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotFantastic service so far
Fantastic service so far, hollie at Ashburry springs in bourne Lincolnshire has been great every step of the way so far. Thank you so much Dan and Keri.
Daniel · 16 May 2024
Agent replied · 12 June 2024
Hello Dan and Keri and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Hollie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotMore like 1 star builder not 5 star
It would take me at least 5000 words to describe everything that has gone wrong with the house since our move in date, but the main problem here is Ashberry Homes/Bellway horrible customer service. Don't be fooled by the responses here, once you have completed on the house, forget about them fixing snags or responding to your messages or emails. A lot of our ongoing issues have been ongoing from our move in date. They promised they will fix them within a week, but they are still ongoing a year later and we receive no response from their customer service, site manager or even Bellway Durham managing director. Such as drafts and plumbing issues. We also paid for add ons that they did not install such as loft light and water tap in garage. They didnt install shower in our family bath when we completed so we should have known that they have 'forgotten' about other stuff we paid extra as well. Again, no response to when the paid extras will be installed a year later. When the house survey was due they came to our house and promised all kinds of things as long as we recommend them to a friend. This is how they get their '5 star builder' review. We shouldnt have believed them, but we were first time buyers and didnt expect site managers to promise us things when they dont expect to follow thrpugh those promises. They do have nice house plans so if you consider buying a home from Bellway/Ashberry make sure you dont complete on house until they have actually fixed the main issues. They tend to rush people in on the last day of the month so it looks good for their financial quaterly end review, but please dont fall for this like we did. They will likely 'forget' all the outstanding issues few weeks later.
Ilze · 13 February 2024
Agent replied · 12 June 2024
Hello Ilze and thank you for taking the time to leave this review. We are sorry to read of your experience and would like you to be assured, your concerns have been passed along for investigation to the relevant management team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotExcellent service and very helpful team
We had a great experience with this company. From the moment we arrived, the team was extremely helpful, friendly, and professional.
Seyda · 22 February 2026
Agent replied · 4 June 2026
Hello Seyda and thank you for your excellent review. We are so pleased to hear of your positive experience with us and would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Alex
★★★★★ 5/5
TrustpilotHelpful
The staffs were really helpful nice and friendly.explaining things and answering my questions calling me back when they missed my call, they were really on top of things
Esther · 23 December 2025
Agent replied · 25 December 2025
Hello Esther and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe
★★★★★ 5/5
TrustpilotGreat service and knowledgeable people
As soon as we walked into the sales office we were warmly greeted by Cathy, despite not having an appointment. From then on she has been very helpful, directing us to nearby sites to view relevant show homes and helping us select suitable additions. Her knowledge and care taken were very helpful. She also arranged for us to meet the site manager who is clearly experienced with good attention to detail which was very reassuring. So far, it’s been a very positive experience.
Sue · 6 January 2024
Agent replied · 12 June 2024
Hello Sue and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Cathy and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotExcellent support and care
Excellent support and care, Eve at swinfen vale was an absolute godsend for our journey towards our forever home, assisted every step of the way and you could tell she really cared.
Joseph · 7 November 2025
Agent replied · 25 December 2025
Hello Joseph and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Zoe
★★★★★ 5/5
TrustpilotAdam was excellent made time for me
Adam was excellent made time for me, I didn’t feel any pressure at any time Accommodated a second appointment the next day to view the show home again as I was returning to home NI to ensure I had the opportunity to make an informed choice He has followed up with me after the saleFriendly and professional
Lesley · 30 April 2021
Agent replied · 12 June 2024
Hello Lesley and thank you for your review, and for sharing your wonderful feedback on the service that you've received from your Sales Advisor.We hope we can look forward to another great review from you when you're settled in to your new Ashberry home!Thank you again for your review, and for choosing Ashberry for your new home. Team Ashberry
★★★★★ 5/5
TrustpilotFriendly and informative showed us…
Friendly and informative showed us everything we needed to know about our purchase
Carol · 6 April 2026
Agent replied · 12 June 2024
Hello Carol, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
