Ashberry Homes West Midlands reviews

★★★★★ 5/5

Trustpilot

Great experience

Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.

Helen · 11 February 2026

★★★★★ 1/5

Trustpilot

All round appauling

Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service

Sophie · 10 February 2026

★★★★★ 5/5

Trustpilot

Smooth process

Polite, friendly and very accommodating. Process was smooth and really enjoyed viewing house again before purchasing the plot to ask all our questions. Highly recommended 👌 very excited to move into our Ashberry home. Michael at Chellaston fold is absolutely brilliant.

Kelly · 17 November 2025

★★★★★ 5/5

Trustpilot

Impeccable service!

We are close to completion on our new house with Ashberry and have to say the sales assistant Ellena at Melton Mowbray has been AMAZING! We visited site numerous times to see a few different houses and her patience and willingness to help never waned. She has answered every phone call and email promptly and gone above and beyond to make our purchase go smoothly. Its no exaggeration to say she has played a major role in our decision to buy with Ashberry!

Scott · 5 June 2024

★★★★★ 5/5

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Roundhouse Park, Melton Mowbray…

We started our house search journey in March 2023 and looked around so many different houses - pre loved and new builds. One of the first new developments we visited was Roundhouse Park in Melton along with all the other new house sites in Melton and dealing with Ellena was like a breath of fresh air to other sites. She was proactive - actually got out of her chair to help us (some didn’t !), happy to answer any questions we had and took us on site to look at plots without need to make an appointment. We did have several visits to Roundhouse Park over the months and Ellena was always as willing and helpful, my only negative for the sales office was when Ellena was on holiday, the people who were stand-ins had no information or updates which was frustrating as feel that if covering, the people doing so should be up to speed on sales and availability. Due to plot availability and timing, we actually reserved with an alternative builder and felt bad as Ellena was so nice and didn’t want to do her out of a sale. As it happened, two months later, the sale of our house - we decided to wait for one on Roundhouse Park and was delighted to be back with Ashberry Homes into one of the first houses we had seen in 2023, so we went full circle. We had some usual snagging and these so far have been dealt with efficiently by a new site manager, Charlie who is also a pleasure to deal with.

Rachel · 6 May 2024

★★★★★ 5/5

Trustpilot

Absolutely fantastic so far!

From the moment we met Danielle in the sales office we knew we'd found the perfect location for our next home. Danielle arranged for us to view a different house style at a Bellway site in Poynton than we'd initially been interested in, we're glad she did because we fell in love with this house style immediately. Throughout the process so far, Danielle has been excellent, helped us choose our additions, and supporting us through the highs and lows of getting the mortgage we needed. Gail who also covers the sales office has been great, keeping us informed of survey visits and where things are up to with the build. We met Mac the site manager twice, once when we reserved to go through the build process and again when we got to go in our home pre plaster stage. We're excited to be exchanging contracts in the next few weeks and hopefully being in our new home by August. Our journey has been great so far, and we've been impressed. The team on The Acadamy are an absolute credit to Ashberry Homes!

Ian · 27 April 2024

★★★★★ 2/5

Trustpilot

Customer Service 🫩

The homes are lovely - they are 5*! Their follow up care and reporting problems are a concern hence the 2*, its instant push back when contacting customer service, everything has to become a challenge before they send someone round. Its very tiring! Chellaston Fold site.

D · 9 September 2026

★★★★★ 1/5

Trustpilot

Unprofessional and do not care

Initially were great until you tick the box on the NHBC survey. Then expect repairs to be dragged out until they hit the 2 year mark where they can avoid responsibility. Be prepared to chase repairs and do not expect a reply from site managers or from complaints. They prefer you to go to the NHBC. My advice is not to buy unless you enjoy stress and waiting around- all while parting with a lot of money. They are not 5 star builders. In reply to the Ashberry request, if you answered your complaints as quickly as you answered this public forum, there would not be as many issues. As this site shows, the Church View development has damaged the reputation of Ashberry. I am a genuine resident but do not want to disclose my name until the issues have been resolved. Please respond to your outstanding complaints

Anonymous · 26 April 2024

★★★★★ 1/5

Trustpilot

Let down by shocking customer care team

Probably would have written a much more positive review immediately after moving in, as the sales team and site manager at Church View were all extremely helpful, however just a few months later we were completely forgotten about and ignored by customer care.The back garden of our property was completely uneven with barely any soil when they laid the turf. This was made even worse when they realised the boundary of our plot was in the wrong place and had to move the fence, shed and its base.I was told last spring their landscapers would be coming to fix it, they didn’t. I then contacted customer care in June 2023 - who said they’d speak to site - but I never heard back for weeks and every time I chased them I was either ignored or given excuses. In October 2023 (after 4 months of radio silence from Customer Care) I got an email citing staff absences as the reason for the lack of correspondence. They also said they were waiting for the landscapers report and would get back to me. It’s been 6 months now and I’ve still not heard anything. Never known a customer care team treat their customers with such contempt, abysmal.

Richard · 21 April 2024

★★★★★ 2/5

Trustpilot

You can do better!

Issues experienced:1. Garden area: Garden wall covered in mortar, missing mortar from gaps in wall and cracked areas. Joins in the wall not correctly aligned and gaps of mortar between bricks excessive in large areas where it looked patched together. Fencing warped and garden littered with builder debris and soil left upturned (looked like a building site)Resolution: reported to Bellway who organised for the inspection and cleaning of the wall. The third party used, damaged the brickwork and chips were taken from brickwork due to the tools used by the third party as the cleaning process did not work. Brick mortar and gaps in wall exposing the cavity left untouched as it "passed NHBC" inspection as we were told by Ash the inspections manager.Garden fence was reported although we did not pursue the case any further due to our experience with the garden wall and I personally removed the debris.2. Upstairs main Bathroom: Excessive water leak in bathroom and neighbouring bedroom.Resolution: Reported to Bellway who got someone to replace the overflow pipe to the bath which was broken and left unrepaired before moving in.3. En-Suite bathroom: After 2 years and 4 attempts later it is still NOT RESOLVED. We have had the En-Suite ripped out 2 times to fix an issue with a leak experienced in our En-Suite. Excessive water in bathroom leaking under the floor and neighbouring bedroom carpet. Skirting boards expanded due to absorbed water and cracked grouting. Water damage to wall and timber in wall cavity. On the third attempt we explained to the Customer service team we were expecting a baby so needed it resolved asap..... Hey hoResolution: 3 previous attempts have been made to fix this issue, all of which unsuccessful. And currently undergoing ANOTHER attempt to resolve. 4. Drainage: We reported multiple issues with the drainage which appeared to be an issue generally over the estate with every house.Resolution: Appeared there were bags of sand and building rubbish left in drains.... It must be noted that the Ashberry team/site management were quick to blame the residents for putting baby wipes and other household waste down the drain which was causing the blockage when this was obviously not the cause.Overview: As a resident of the estate for 2 years and feedback gathered from other neighbours this does not reflect the Bellway quality and values which is the reason we purchased our property. Shoddy workmanship and incompetency by employed third parties and management team mean our experience has not been pleasurable at all. Be warned, the estate is extremely difficult to navigate around as the roads are extremely narrow. It feels that Ashberry have cheaped out as much as possible to cut corners and save money in as many areas as possible. I would assume this includes the tradesmen used to put together the properties.Customer service team are very good I have to say but be prepared to lean heavily on them if you decide to buy a property from Ashberry and get a third party to do a snag list.I rarely leave a bad review but as a father of a newborn we just want our En-Suite fixed, my partner struggles due to medical reasons getting in and out of the bath and the En-Suite is much easier for her to access. Please help in getting this resolved asap.

Nicky · 14 March 2024

★★★★★ 5/5

Trustpilot

New House purchase, New beginning!

Really pleased with our new home purchase sales staff are amazing and new home outstanding. Tracy and Phil at the Acorns halewood sales are truly outstanding and went through the whole reservation process and made are new dream home come true thank you all.

BRIAN · 7 September 2026

★★★★★ 5/5

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Sally is amazing very friendly nothing…

Sally is amazing very friendly nothing is too much trouble made the process of choosing easy

Jan · 14 April 2026

★★★★★ 5/5

Trustpilot

Modern, professional and outstanding service

Our first meeting with Cathy was so professional and her knowledge and expertise were what cemented our decision to buy a house from her. Her enthusiasm, honestly and work ethic is outstanding and she put in over and above effort to ensure that every decision on the house was considered and at no point did she ever rush me and my partner and did not put us under any pressure. I have massive confidence in the build because of the reputation of Bellway as a builder.

Caroline · 31 January 2024

★★★★★ 5/5

Trustpilot

Ashberry Homes Chellaston

We were drawn to the Ashberry development in Chellaston by the quality and appearance of the build. Michael, the sales representative, has been excellent throughout, and we have also received some unexpected additions to our new property. If you are looking for a new home, I would recommend considering Ashberry Homes.

Happy · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Ashberry Homes at Whitehouse Park - Kudos to India, Rob, Matthew, Harry, and Sean!

I recently had the pleasure of working with the outstanding team at Ashberry Homes at Whitehouse Park, and I cannot express enough how impressed I am with the exceptional service provided by the sales staff and site managers.India, Rob, and Matthew from the sales team were an absolute pleasure to deal with. Their professionalism, knowledge, and dedication went above and beyond my expectations. They were patient, attentive, and took the time to address all my queries and concerns. Their commitment to ensuring a smooth and transparent process truly stood out.Equally praiseworthy were the site managers, Harry and Sean. Their meticulous attention to detail and proactive approach made the buying process effortlessly smooth. They consistently went the extra mile to ensure that everything was not only up to standard but exceeded it. Their communication skills and willingness to address any issues promptly showcased a level of commitment that is rare to find.Overall, I am thoroughly impressed with the teamwork and dedication demonstrated by India, Rob, Matthew, Sean, and especially Harry. They have truly set a high standard for customer service and professionalism. I am beyond satisfied with my new home, and I wholeheartedly recommend Ashberry Homes to anyone seeking a reliable and reputable developer. Thank you, India, Rob, Matthew, Harry, Sean, and the entire Ashberry team, for exceeding expectations and making our home-buying process a positive and memorable one. Thank you for your outstanding service!

Amy · 4 January 2024

★★★★★ 5/5

Trustpilot

From start to finish

From start to finish, Dawn, Mary, and Kim could not have done more to help from Bellway & Ashbury, alongside Lisa, Hayley, Alex, Steven at the New Homes Group. While I know their role is to sell houses, the personal touches and regular update calls genuinely made all the difference during what can be a very stressful time when moving into a new home. An excellent team, backed up by excellent people.

Petey · 18 January 2026

★★★★★ 2/5

Trustpilot

Avoid this company at all cost

Plot 104 Ashberry Homes Church Fenton. Avoid this company at all cost. Particularly Poppyfields ChurchFenton. Lazy workmanship from men who don’t give a f…. About your house. We had a professional snag report and had 200 snags on it. Still waiting for the majority of them to be done 4 months later. The worst part is that we had our own flooring put in. We spent £5000 on it. Painters from the site have come in and slopped gloss paint all over it once. Then a second time emulsion splats everywhere. They’re just buffoons that don’t care as long as they’re getting paid.

Summer · 22 December 2023

★★★★★ 1/5

Trustpilot

Dishonest with Fake Promises

We recently purchased a property at the Church View development in Callerton. After receiving the keys, we began to observe signs of water ingress into two of our bedrooms which they have agreed to put scaffolding and investigate. We were told what they issue was and was promised that it would be rectified, but when we checked, we discovered that they had put the scaffold on the wrong property, which is leaking as well even though the house is still for sale. It seems to be a common quality or design issue on this site but they are not doing anything about it.Our other issues include:Standing water in the back garden within 3 meters of the house.The thermostat was installed incorrectly. The downstairs thermostat controls the upstairs radiators and vice versa.Missing sockets, built-in wardrobe and the kitchen worktop has been damaged and we haven't even moved in yet (which they claim they have replaced with brand new, but the damage is still present in the same place and we have evidence of it).There is no street light, the manhole in front of our main door is uneven with the paving (tripping hazards). They are aware that my wife is pregnant and this is a serious risk for her, but they still have not resolve the issue.They are still on-site building new houses and these issues have not been resolved (it has been few months already), so I cannot imagine how long it will take for them to resolve the snags once our snagging report comes through!

Kin · 9 November 2023

★★★★★ 5/5

Trustpilot

Tanya and her team at Saxon Heath in…

Tanya and her team at Saxon Heath in Bury St Edmunds were outstanding in helping me through the process of buying one of their lovely homes. Which was complicated by the fact I am still in the US trying to finish selling my home here. Several things are very different from buying and selling houses in the US and they were great in get me to the finish line and getting closed this morning, Thanks guys you were great. Cant wait to get there and move into my new home.

Penny · 29 September 2023

★★★★★ 1/5

Trustpilot

Save yourself the headache, look elsewhere

Don't even think of purchasing a property with them. This isn't a immediate spur of the moment new house review, take it from a buyer who is reviewing after 2 years of living on the property. There is a reason why the warranty is 2 years, we have had several people come in to fix the same issues more than once and that's for different issues. Why will the floor start leaking water for a 2 years old property and we get told we are out of warranty. We have had issues over and over again with this same property and have had to refer cracks (not shrinkage) that is both outside of the property and reflected inside of the house to NHBC because they won't do what they should have done. It is frustrating knowing you bought a new build to save you from the worries of repairs in early days and yet you end up with the worry and having to spend. There usual pick up line when you contact them is "leave it with me" and worst of all is the fact that you have to wait endlessly to get someone to come in. It's been 2 years and the road hasn't been completed and all we get when we ask is leave it to me or we are discussing with our sister company Bellway on that. Save yourself some headache and frustration and look for other developers who know what they are doing.Worth noting that most of the 5* reviews I have looked at has to do with sales if you really want to know what the house you are buying is like, look for reviews of those that are currently living in an Ashberry homes property

Bukky · 14 September 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusting service from this…

Absolutely disgusting service from this office from one of the sales people. I would like to say however one was fantastic. This was my sisters first house and the journey for her has been a disaster 

1.As previous reviews have said everything requested was an instant no, or an absolute chore even though both the builders and site manager were willing to accommodate. 

2. All her bathroom choices were wrong, and upon arranging to go look at the wrong bathrooms, to see if she was happy to keep them, she organized a time and date and was told keys would be there and they would go through them all. Upon arriving there was no keys and the sales person she usually deals with couldn’t have cared less thankfully the other sales person was fantastic and after complaining sorted the issue out. 

3. House was exchanged on the 30th of June, to find upon moving in there was dust everywhere, no internal doors and no working bathroom, with tiles stacked everywhere. This is an absolute joke and meant my sister and her partner couldn’t move in as it was not even livable where are they supposed to go to the toilet? Better yet who’s going to clean her new carpets due to get fitted upon moving in. 

Ashbury homes you should be ashamed how can you let someone exchange and move in to a house when you know full well it’s still a building site? I suggest you get your house in order as this is the sort of thing that gives new builds a bad name.

Robert · 2 July 2023

★★★★★ 5/5

Trustpilot

We've found Ashberry to be incredibly…

We've found Ashberry to be incredibly easy to deal with, and they've made the whole process so far feel straightforward and stress-free. Although we're only at the reservation stage, every visit to the sales office has been a positive experience.

Jasmin · 17 July 2026

★★★★★ 5/5

Trustpilot

We have visited various show homes and…

We have visited various show homes and got the usual treatment of not that interested.we ended up at Whitford Heights where we met Rick,what can I say what an amazing credit to your company very knowledgeable and had the time to explain everything.

Mark · 23 June 2026

★★★★★ 4/5

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Eve was excellent

Eve was excellent, really helpful

Sarah · 5 April 2026