Trusted Agent profile · Warrington
★★★★★
1,160 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,160 reviews on two platforms, including 917 Google reviews rated 4.1.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
GoogleI dealt with Scott today. After viewing the property I can say it was one of the most professional and efficient interaction i have ever had when viewing a property. Leef Property treat you with care.
Thanks for the positive feedback Damian - it's great to hear Scott is doing well in his new role.
5/5
TrustpilotAbsolutely lovely experience with…
Absolutely lovely experience with Heather. I was relaxed had enough time to look around the apartment, ask questions, and get more information. ❤️
5/5
TrustpilotSmooth process, trustworthy agents
I rent my apartment with Leef properties. The whole process was super smooth. Heather was very helpful. She guided me through the application process and she was there to hand me the keys of the apartment. She did a very great job explaining all the questions that i had.
5/5
TrustpilotEasy process
Easy process. Always in communication and very helpful. Anything I needed they was there to help, would recommend.
1/5
GoogleIgnore the fake 5 star reviews. I just wish Leef put as much effort into sorting out their tenants as they do obfuscating their rubbish reviews. I am genuinely surprised this company still operates. Honestly the worst company I've ever had the misfortune to deal with. Pay attention to the lengthy detailed bad reviews, and notice how all the 5 star reviews are similarly worded, including particular staff names. Seriously avoid at all costs. Edit to reply: Chris, or Joe, what use would emailing your office do? What constitutes a 'genuine concern ' in your eyes? Tenants are constantly told to either use the online ticketing system for issues or are told the staff are not available. You leave tenants in shoddy housing, even after environmental health have intervened. You have no genuine concern for anything other than lining your pockets. I could show you one of your properties right now that is infested with rats with no working toilet or shower!! Get your head out of your arse and stop creating fake reviews. Maybe try sorting out your sub-par housing instead? I'll celebrate the day this company ceases operations.
Hi Paul - if you have any genuine concerns please email through to info@leefproperties.com where your issues can be looked into.
5/5
GoogleI have just moved into a new build property with Leef and it was a smooth transition from start to finish. I was first shown around by Mo who was so welcoming and friendly and made me feel instantly comfortable, Mo was very supportive …
4/5
TrustpilotReview for Claire
We were having a hard time finding a property, specially because we were in another city and searching from another. Then we met with Leef Property and Claire. Claire is such a friendly person who made our process super easy. Even afterwards she has been so cooperative.
5/5
GoogleElla from Leef Property Management has been really helpful from the start of mine and my partners applications. Any questions we had, she got back to us straight away. The application process was easy and straightforward, Ella was always checking in to offer support if we needed any. Thanks again Ella Twiss
5/5
GoogleCalled up Leef Property today, Ella was lovely to speak with when i called up to enquire about a property she was very happy to help and pleasant to speak with, would be happy to deal with her with future enquiries. Thank you Ella.
5/5
TrustpilotMy viewing with Sarah was so pleasant
My viewing with Sarah was so pleasant. She was so lovely and patient with me. She readily gave me answers to my questions. She showed me options, which put me at ease about my frustration with the house search. I am glad to have the viewing with Sarah.
5/5
GoogleHi, Im working with Joanne and she is doing a great job for me I really appresiate it. I fully reccomend Leef properties..
5/5
GoogleI had a great experience with Leef Properties. Their professionalism and customer service has been second to none. Particularly want to call out Jo F for your help assisting me with the upcoming Renters Rights changes.
5/5
GoogleWorking closely with Ella across our portfolio of properties, she has been a pleasure to deal with, helping us re-negotiate improved Rental terms and agreements, source and manage contractors for various fixes, and liaise with local agents for up-to-date valuations. We've used Leef's services for several years now and Ella has definitely been our most active and on-the-ball point of contact to date.
4/5
GoogleRenting with Leef so far has been good thanks to Ellie at All Six House. The process before moving in was made more complicated than it needed to be and communication wasn’t great at all. But since moving in Ellie has made everything much easier.
5/5
GoogleI’ve had a great experience with Leef properties so far. They have taken me through the process professionally and efficiently. A special mention to Claire who has been on hand to answer all my questions and guide me through the process to date, supremely knowledgeable and approachable. Thank you for a great service.
5/5
TrustpilotAfter endless apartment viewings i…
After endless apartment viewings i finally found one i love but more so i absolutely adored Heather who so kindly shown me around and answered any questions i had. She was a absolute star and cannot thank her enough!
5/5
GoogleThe team over the years have been supportive and professional every step of the way. I have had the pleasure of dealing with them for many years now and the expertise of the team especially Nathan, Vikki and Craig are second to none. Well done to you all and keep up the good work.
1/5
GoogleRead the reviews they really do help. At first they are very nice as soon as you have moved in that’s when the problems occur. Boiler leaking 1 year in to tenancy no repair or replacement. Ceilings cracking. Bath leaking. They don’t want to …
4/5
GoogleLeef Properties has taken care of my apartment for nearly 5 years. Since I am not located at Manchester, they help me to manage nearly everything. I esp. thank Vikki, Jessica, Kelly and the team during the change of the tenants in September. They are very efficient and very helpful. I am so at ease with their help!
5/5
GoogleThank you to Leef properties and especially Charlotte Thorpe. She was very polite, friendly and informative of all information and details. She made the process of applying for my first apartment very quick and easy to understand. The response time and communication was very efficient. Thank you Charlotte and I really appreciate your hard work and efficiency. 😊
1/5
GoogleDO NOT RENT FROM LEEF!!!! If I was able to rate one star I would, this property management company is the worst by far. They really do only care about money, they sold us a dream during covid for luxury accommodation. It was far from luxury, we had no hot water for three months and was living in a damp mould infested property. Which has lead to illnesses and surgery. They was unhelpful to say the least there was no discount to our rent offered for our disgusting state of living. It is now becoming impossible to get our deposit back, there is no communication and it is a struggle to get any information from them. Our complaint has been ongoing for over 12 months now.
Hi Madeline, many thanks for your review. We can see that the images you uploaded are from the attic space in the communal area of the building following a roof leak, this was being resolved by the block management company. As explained, we do not look after the communal areas of the building. We are sorry to hear of your dissatisfaction with your flat, the property was brand new and we would not expect issues with the water system. We were aware the hot water was intermittent, this was covered within the developers warranty and they dealt with the issue directly to have resolved. We are aware the property was left as expected and the full deposit funds were returned. We wish you all the best with your next move.
1/5
GoogleWorst experience ever. These people are a joke. They chase you like a dog at first then when you pay the deposit then they start to ignore you. BTW these people don't have an office. They only respond to emails and no one oaswers the phone because they don't have an office. I went myself to the warrington business park office and people there said that Leef property has vacated 2 weeks ago. Someone called Kelly , I dealt with. Insensitive and unconsiderate . After reading recent reviews , I thank god that I didn't rent from these jokes.
Hi Akarti, many thanks for your review. We cannot locate any matching details on our system, however our office address is provided on this google page, all of our email footers and our website. Our opening hours are also provided and our team are here throughout these times.
1/5
GoogleIf I could give 0 stars or -5 stars I would. Please please listen to the real reviews and DO NOT rent with this company. It is not worth it at all. They do not care about their properties or tenants and are just trying to squeeze every penny out of people. I absolutely hate leaving negative reviews and I don’t think I ever actually have in my whole life but quite honestly a nursery of 2 year olds could take over the office and do a better job. I think one brain cell is shared amongst all of the employees. No organisational skills at all. We lived in our flat for around 2 years. It was a rushed and desperate last minute find due to Covid. First of all, leef gave the landlord my phone number where he texted me to tell me he was selling the property. This is actually illegal and breaks data protection. I should’ve been informed first and given consent. Other than this, we didn’t really have any issues during our tenancy. Until we moved out… We were told the wrong paint colour of the walls by an employee. Leef are now trying to charge us £700 to re paint the walls and clean the flat. We didn’t leave it in the tidiest of conditions I will admit, but actually it was filthy when we moved in which they have obviously ignored the inventory. For this reason I am in the process of seeking advice from citizens advice. They are scammers and thief’s pretending to be a business quite frankly. I have rented before and always got my full deposit back. I really do fail to say how a lick of paint and a hoover round has cost £700. I am surprised they are even still an operating business with the amount of people they have done this too. Just hoping I can get some of my money back.
Hi Jordan, many thanks for your review. The landlord is provided your details on the AST which was signed by you prior to it being sent to the landlord. We can see that you disputed the deposit through the DPS which you are entitled to do so. The DPS awarded the full deposit return to the landlord on the basis that there were costs incurred due to the condition you left the property. The DPS is an independent scheme that make their decision based on evidence provided. We hope this clears the process for you, we wish you all the best with your next move.
1/5
GoogleA very unprofessional letting agency. Unable to get through via phone despite waiting for hours. Equally, no reply to emails. They deduced an extra amount on vacating the property for old damage which was apparent on the initial inventory. Took an extra amount from the last month's tenancy (stayed only for a few days) with no response after 1 month of sending an enquiry. Update to my review - disputed the money claimed from the deposit and got it back through the dispute procedure. Still no response with regards to the extra money deducted from the last months rent
Hi Mohamed, many thanks for your review. Apologies that you have had difficulties getting through to us. We will only make deductions from deposits for costs incurred outside of fair wear and tear, this can also be disputed through the DPS should you not be satisfied with the outcome. Our the tenancy agreements do state that 1 months notice must be provided, if you do then stay over this date another full months rent would be charged unless agreed otherwise by our clients. We wish you all the best with your next move !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
