Trusted Agent profile Β· Warrington
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1,117 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,117 reviews on two platforms, including 874 Google reviews rated 4.1.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways an excellent experience withβ¦
Always an excellent experience with Clair from start to finish. She is professional, responsive, and always willing to help with any questions throughout the process. I would highly recommend them to anyone looking for a reliable and efficient letting agent.
5/5
TrustpilotHeather was very professional answeringβ¦
Heather was very professional answering all questions very clearly π
5/5
TrustpilotI had a great experience with sarah
I had a great experience with sarah. She was very professional and very helpful in my situation which i was going through thanks
5/5
TrustpilotClaire was very helpful andβ¦
Claire was very helpful and professional. Very detailed with every step making me feel at ease. I look forward to making this my home
5/5
TrustpilotHeather has been amazing
Heather has been amazing, sheβs the only person weβve actually seen from Leef Property Group but she does a brilliant job representing it and their values - responsive, funny and keen to help! We look forward to many a year renting with you all ;)
5/5
TrustpilotMoved into my flat today and Claire wasβ¦
Moved into my flat today and Claire was there to help me along the way, having the time to answer all my questions, showing and explaining to me all the essential things I need to know/be aware of. She was very helpful and pleasant and made the move in easy & simple for me.
5/5
TrustpilotIf I Could Give Claire 10 Stars
If I could give Claire 10 stars I would. Even after the move and I had an emergency issue late at night, she was there to help me.
5/5
TrustpilotClaire leef property
Claire one of the leef property representatives was always on stand by for any assistance for me and my flat mate if we have any issue or queries regarding our move. She was professional and extremely helpful
5/5
TrustpilotExcellent inspection
Great inspection from, Kaye Beattie, extremely friendly and approachable. Very respectful of our living space and didn't feel intrusive! She deserves a raise!
5/5
GoogleAfter working with other property management, I can say that Leef Property Management is on the top level, we got amazing service in all fields, renew, repair and professional management. The team are amazing , thanks to Charlotte Thorpe, Nathan Bleasdale and for the other team member for there service
5/5
Trustpilot502 Alexander House
Our estate agent Heather was lovely, she made myself and my partner feel comfortable; she was very informative about our new apartment and stayed in contact with us during the tenancy stage. It was nice to feel like we had someone on our side supporting us. A big thank you to Heather.
5/5
GoogleI would like to thank Kaye Beattie from Leef Property Management for all the support she has given me whilst living in a rental property in the north-east. Itβs reassuring to have that link between head office and a contact who is coming into the building on a regular basis. Kaye is always at hand to answer any questions and pointing me in the right direction to get my queries resolved. I have lived here for over 3 1/2 years and the property is in at ideal location for the train station and for work. Once again thank you to Kaye for the help and support.PositiveResponsiveness, Professionalism, Value
3/5
GoogleBeen at the property for a few months now, Vikki is a great credit to the company, Vikki has always been friendly and helpful and has always replied within a few hours of me messaging regarding work on the house and always tryβs her best to help as much as possible and to get things resolved quick and efficiently! π β¦
1/5
TrustpilotIf I could give 0 star I would
If I could give 0 star I would! Ignored all requests for repairs in the end my Son had to give early notice on his tenancy as the damp was affecting his health. Bathroom was unusable with water leaking through the ceiling. Reported to EH who found multiple hazards.
5/5
TrustpilotI met heather over 2 years ago when sheβ¦
I met heather over 2 years ago when she was training with Claire, I met heather again to hand the keys back for the property heather was brilliant I think Claire has trained her too well, as sheβs seems a little better than Claire haha, (sorry Claire your just as good)
1/5
GoogleMe and my disabled husband has reported alot of things that have gone wrong at Rockingham house and they seen to shrug it off also they rip the tenants off with rent and bills saying people are in arrears all the time and we have spoke to a load of the tenants here and they are getting the same thing even though we are all paying rent bills ect plus my disabled husband ask for a ground floor flat as we are 4 floors up no lift and he has a walker that helps him walk and he struggles to get up and down the stairs and they refused so if ur thinking of renting with these don't as they are useless and recently the bannister has been broken and we reported it and nothing so even more unsafe for my husbandNegativeResponsiveness, Quality, Professionalism, Value
Hi Princess Peach - thank you for your review. In reference to your rent arrears, our system is linked to our client account for banking - all records are 100% correct. If our system is showing rental arrears this is because you are behind on your account. As explained, we are unable to issue new tenancy agreements to tenants in arrears, however should you be dissatisfied with the floor level your flat is on and need to move you are able to provide us with 1 months written notice outside of your fixed term agreement. The bannister was reported to the block management company as we do not manage the communal areas.
1/5
Trustpilot"Appalling service and dishonest communication
"Appalling service. Left me waiting for over an hour in freezing cold for a confirmed viewing. They later provided false information, claiming they tried to call me, which my call logs disprove. When challenged, they refused a priority viewing or any goodwill gesture. Total lack of integrity and professional standards. Avoid at all costs."
1/5
GoogleWouldn't trust this company ever again. Tried to claim Β£500+ for our deposit for damages that an arbitration ruled should only be Β£15.00. Luckily, we moved in during COVID so our viewing was a virtual video by them, clearly showing pre-existing damages they accused me of. We were without a working oven for a long time. When we complained, as we were paying full rent on a property which now didn't include a working oven, that we can still cook because we have a hob (genius!). Many problems with this letting agency, and I was glad to see the back of it.
5/5
TrustpilotAbsolutely lovely experience withβ¦
Absolutely lovely experience with Heather. I was relaxed had enough time to look around the apartment, ask questions, and get more information. β€οΈ
5/5
GoogleI dealt with Scott today. After viewing the property I can say it was one of the most professional and efficient interaction i have ever had when viewing a property. Leef Property treat you with care.
Thanks for the positive feedback Damian - it's great to hear Scott is doing well in his new role.
5/5
TrustpilotEasy process
Easy process. Always in communication and very helpful. Anything I needed they was there to help, would recommend.
5/5
TrustpilotSmooth process, trustworthy agents
I rent my apartment with Leef properties. The whole process was super smooth. Heather was very helpful. She guided me through the application process and she was there to hand me the keys of the apartment. She did a very great job explaining all the questions that i had.
1/5
GoogleIgnore the fake 5 star reviews. I just wish Leef put as much effort into sorting out their tenants as they do obfuscating their rubbish reviews. I am genuinely surprised this company still operates. Honestly the worst company I've ever had the misfortune to deal with. Pay attention to the lengthy detailed bad reviews, and notice how all the 5 star reviews are similarly worded, including particular staff names. Seriously avoid at all costs. Edit to reply: Chris, or Joe, what use would emailing your office do? What constitutes a 'genuine concern ' in your eyes? Tenants are constantly told to either use the online ticketing system for issues or are told the staff are not available. You leave tenants in shoddy housing, even after environmental health have intervened. You have no genuine concern for anything other than lining your pockets. I could show you one of your properties right now that is infested with rats with no working toilet or shower!! Get your head out of your arse and stop creating fake reviews. Maybe try sorting out your sub-par housing instead? I'll celebrate the day this company ceases operations.
Hi Paul - if you have any genuine concerns please email through to info@leefproperties.com where your issues can be looked into.
5/5
GoogleI have just moved into a new build property with Leef and it was a smooth transition from start to finish. I was first shown around by Mo who was so welcoming and friendly and made me feel instantly comfortable, Mo was very supportive β¦
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
