Leef Property Management Ltd Warrington reviews

★★★★★ 5/5

Google

I started my process with Leef Properties a few months ago and the team have been so helpful in getting me moved into my new property. No question has ever been too little and they are always around to answer any questions. Ciara has been one of my main points of contact and has always been willing to drop anything to help my tenancy journey progress; even on days when she shouldn’t be. So refreshing to have actual estate agents that are so sweet and kind rather than the usual hard faced, serious folk I’ve dealt with in previous lettings. Just want to say a really big thank you to both Ciara and Callum for all their constant stream of support and kindness.

Joe · 20 February 2024

★★★★★ 1/5

Google

I would give 0 stars if I could. I went to view a property with Leef, the property was amazing and the service I received to begin with was amazing too. However it soon went downhill. They were very quick at sending me everything to pay the holding fee for the property. I paid the holding fee and signed the terms and conditions. The next working day I had an email from Leef saying ‘Thank you for paying the holding fee, unfortunately the landlord has decided to go with someone else’. Well there was no mention of me getting my holding fee back. And to my knowledge a holding fee is paid by a potential tenant to “reserve” the property so that no one else can take it until your checks have been done, if you pass it’s yours and if you fail then it can be given to someone else. So what they did is not legal. Second of all I have emailed them asking if I will get my holding fee back and my email has not been responded to. So I messaged the agent Callum who showed me around the property to see if he could tell me if I will be getting it back. He replied saying he would ring me the next day, but if I want it back I can have it back OR he could keep it and let me view another property which I don’t feel safe as a tenant to do so. There was no reason why I would have failed the checks they do. Therefore the property I paid the holding fee on should have been mine. At first I was disheartened because I was 100% sure I was going to get the property and then I didn’t. But now I feel like I’m glad I haven’t got it as the way they have gone about everything is so wrong and illegal. To me they are quick responding when they want your money but when you are asking for it back because the landlord withdrew the application so I am entitled to my money back they don’t respond at all. Absolutely horrendous letting agents. I still haven’t been told I will be getting my money back!! AVOID THIS COMPANY!!!

EmilyX · 20 February 2024

★★★★★ 1/5

Google

Me and my partner were trying to get a property with Leef properties for close to two months. There is a major lack of communication (they rarely answer their phones, and most emails are just canned responses) no flexibility when it comes to viewings (no virtual viewings, no video tours) and just no drive to let their properties. Trying to get a viewing was so difficult because of their lack of communication, when we got our first viewing it was cancelled which I understand circumstances can occur. The viewing was rearranged and I was able to view 5 properties with a lovely colleague Carol. We submitted an application and it took 7 working days for a response and my application wasn't chosen. So I emailed which of the properties are still available I viewed and can we put in a application for another one of the properties but received no response. I called up, managed to get in touch with someone who was far from helpful repeatedly telling me to check Rightmove, however Rightmove does not advise which apartment numbers are available. So I emailed again, and just received a canned response which just told me to arrange viewing. I did not need another viewing, I already viewed another 4. We tried for an apartment in a different development which they advised they have not got access and they'll let me know when they do, they haven't at all. It got to the point where me and my partner was emailing separately about different apartments to increase our chances with no luck. They was able to get a viewing but luckily we got another apartment and did not have to proceed with the viewing, which I now find a blessing so we do not have to deal with this unprofessionalism in our tenancy. All their 5* reviews seem to be for viewings they've conducted not from tenants in the properties.

Brad · 20 February 2024

★★★★★ 5/5

Google

Amazing service specially from my contact Liberty Greaves who is the Senior Portfolio Manager. In the last 4 months Leef Properties have taken over from the pervious company who look after my property on my behalf and I am so pleased they did this company are so superior to my last company. Just recently I have been running into issues with my property that Leef or myself are not at fault but it was a building issue which finally is on its way to being resolved, Liberty has always kept me informed on the next steps and the communication between us both as in me sending an email and then 24 hours later if not sooner I receive a email back is just fantastic, I am just one of many who our on their booked so to get a quick reply is just brilliant and with just that I have total faith in this company, I have even had nice telephones calls with her to put me at ease. I have absolutely no hesitation in recommending this company to those who are looking for a decent agent to look after their property on the understanding on renting to tenants. Professional Service 5 Star, Personal Contact 5 Star, Keeping Up with Communication 5 star Faith and Trust 5 star Thank you Liberty you are an asset to Leaf Properties.

The · 20 February 2024

★★★★★ 4/5

Google

I rented a flat recently as part of my move to downsize and had a good experience with Leef. I was particularly impressed with Charlotte in the office. She was friendly and efficient , and replied promptly to all my queries. Many thanks to Charlotte for making my first rental experience in decades a good one. Thanks! Julia.

Julia · 21 June 2023

★★★★★ 1/5

Trustpilot

Utterly Disgraceful Treatment, Zero Accountability or Care for Tenants

My experience with Leef Properties has been nothing short of disgraceful. I have never dealt with a company that has shown such a complete lack of accountability, empathy, or professionalism.

Marco · 15 December 2025

★★★★★ 4/5

Trustpilot

Claire was really kind and helpful

Táboka · 24 June 2026

★★★★★ 5/5

Trustpilot

Experience was easy

Experience was easy. We were well looked after. Thanks to Heather - she’s a star!

Light · 17 April 2026

★★★★★ 5/5

Trustpilot

Heather is a super professional who …

Heather is a super professional who clearly knows her business. Smart, polite and so helpful. My experience in renting was one of the best in years

Chris · 16 January 2026

★★★★★ 5/5

Google

What a breath of fresh air Vikki Matthews was, she was very professional, very helpful!

Hade211 · 16 April 2026

★★★★★ 5/5

Google

Claire made my whole moving process effortless and run smoothly. She was always available to help with any questions or issues and I found her a delight to deal with. Claire was always patient and would take the time to explain or talk through the process. I would highly recommend to anybody looking for a property.

Lee · 21 June 2023

★★★★★ 5/5

Google

I'm happy to share my positive experience with Leefs Property. Been living here for more than a year and the experience has been excellent. I want to thank Vikki Denis who was been so helpful and kind thought the whole process. I really appreciate it. Thank you.

Salvador · 21 January 2024

★★★★★ 5/5

Google

I have been very happy with renting through Leef Properties from the start. From the initial viewing of my flat to signing the paperwork and their continuing support, Leef have been amazing. This really puts me at ease and I feel valued as a tenant. I would like to say a big thank you to Leef Properties for everything as it is very much appreciated. A special mention to Katie Littlefield, my property manager, who has been extremely helpful and prompt in dealing with any questions or issues I have. I feel reassured by her quick responses and know my flat is in safe hands. I have also had contact with other staff at Leef (Carol and Sarah) who have been great to deal with. I am very happy with my flat and hope to continue the positive experience of renting through Leef Properties.

Felicity · 22 December 2023

★★★★★ 5/5

Google

I dealt with Claire when doing two separate apartment viewings. Claire was very nice and helpful for both viewings answering any questions and ensuring I knew where exactly to go. She was punctual and assisted my second viewing quickly after I was unsuccessful with my first application which was great. I’d highly recommend to anyone!

Kevin · 21 June 2023

★★★★★ 1/5

Google

I can't explain how awful my experience with this letting agent has been and how upset and stressful. I would never recommend and never even recommen letting a property under their management they will give the worst service and the worst and most horrible and unprofessional company I have ever rented from! Their is 0 people skills and empathy it's all literally about money and not even basic living standards , I wouldn't even give them one star! I could go on about how they completely dismiss and neglect major issues and then demand rent when basic living problems aren't even solved, trying to explain to them to sort out even a minor issue causes such a headache. No customer service or ANY SERVICE more like a demand of give me my money! Only time you get a speedy service without someone speaking to you in a rude way is when their is talk about money or rent or contracts! Absolutely ridiculous

Sam · 22 June 2018

★★★★★ 5/5

Google

Absolutely fantastic service from Vikki Denis, she has kept me informed from the initial enquiry on the property through to getting the keys from the former agent and arranging a viewing. Swift and easy application process, very responsive to e-mails and has gone above and beyond to accommodate my needs and arrange remedial repairs before I move in. Also a huge thanks to Heather, who showed me around the property. 5 star service all round!

Nikki · 21 March 2024

★★★★★ 5/5

Google

I had great experience with the team, especially Jessica who provided excellent service throughout the process.

Ashna · 16 March 2026

★★★★★ 5/5

Trustpilot

We are renting out our flat through…

We are renting out our flat through Leef Properties and we are so happy with the service we have received. Chris has gone above and beyond to help us out of a difficult situation. Phone calls are always answered or returned quickly. Emails are responded too promptly. Heather has been very helpful too and we are very grateful for the high level of service you are providing.

Johanna · 26 July 2024

★★★★★ 5/5

Google

I have been dealing with Leaf Property management for the last eight years and during the last few years Vikki Denis has been my point of contact in relation to all tenant and property issues. It is clear that this is a stressful job but Vikki is always up beat and supportive and looks for ways to resolve the problem as cheaply and effectively as possible. I always get a call back and she is very pleasant to deal with ,.....just what you want as Buy2let landlord !!

Martin · 24 October 2023

★★★★★ 3/5

Google

Charlotte was very kind and got back to me very quickly. However, upon viewing the property I was informed of a tree growing on the roof causing damp. I was told this would be removed in time for me to move in in April, which was then changed to March. I asked about the tree and if it had been removed to which I was ignored and told to sign the tenancy agreement

Chloe · 21 March 2024

★★★★★ 5/5

Trustpilot

Heather Haworth,

Heather Haworth, Has always in the 4 years she conducts viewings in No1 Old Trafford been really helpful pleasant to work with breath of fresh air thank you for your kindness and hard work. Kind regards, Mario

Mario · 11 September 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Isaac Latimer as my letting agent, and I couldn't be more satisfied with the service I received. Right from our first interaction, it was clear that Isaac was not just knowledgeable but also genuinely interested in helping me in every question I had. What particularly stood out was Isaac's responsiveness to all of my questions. Being new to the building and unfamiliar with some of the tenant procedures, I had a laundry list of questions and concerns. Isaac was incredibly patient, answering each query in a detailed and understandable manner. He not only clarified my doubts but also offered insights that I hadn't considered, which made my move a whole lot smoother. I wholeheartedly recommend Isaac Latimer for your property rental needs. His exceptional service, in-depth knowledge, and commitment to his clients are genuinely unparalleled.

Michael · 24 September 2023

★★★★★ 1/5

Google

Written by John Clews. Unfortunately, I need to edit my original review. Whilst at first I was impressed by Leefs efforts to welcome me into the apartment with Mo and Ellie, regretfully, this relationship turned sour once I left the property. Leef have attempted to do everything within their power to withhold my security deposit even claiming that furniture I own belonged to them. Despite raising a formal complaint, I experience radio silence and there is no reasonable resolution in sight. Avoid Leef if you want to be treated like a civilised adult, they are just like any landlord - kind to your face whilst they think of the ways to line their pockets.

Corvus · 21 September 2025

★★★★★ 5/5

Trustpilot

Heather made us feel very comfortable…

Heather made us feel very comfortable was nice and chatty and answered all our questions and concerns nicely

Millie · 25 January 2026