Trusted Agent profile · Warrington
★★★★★
1,117 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,117 reviews on two platforms, including 874 Google reviews rated 4.1.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
TrustpilotHeather was absolutely fantastic in…
Heather was absolutely fantastic in helping me check the flat. She was kind, patient, and really went out of her way to make the whole process smooth and stress-free. I felt completely supported and reassured at every step. I would 100% recommend Heather to anyone looking for someone reliable and genuinely caring to work with
5/5
TrustpilotSmooth viewings, nice & helpful consultant
Claire was very nice and she gave me genuine recommendations. We took time to view the properties and she suggested possible furniture layout and ways for me to feel cosy/safe. I appreciated her help.
4/5
TrustpilotCiara made my experience…
Ciara made my experience amazing! She’s the best property manager I’ve experienced since I moved in 5 months ago. Had an issue and she made sure it was resolved and was very transparent with it as well, carried out regular check ins and stayed in the loop which showed great concern and priority for my well being. Contrary to my first encounter, Ciara from Leef has made an overturn and I am very pleased with the service I have received so far!
1/5
GoogleThe worst Letting’s agent, please believe the 1 star reviews before enquiring. I had nothing but problems since the start of my tenancy to the very end. I encountered antisocial behaviour throughout; On arrival of my check in the property was given to me in poor condition and I had been told that the flat had been deep cleaned prior to this.The carpet seams hadn’t been fitted in and the nails had become exposed which had become an extreme hazard, the bathroom drain( I’m assuming) had the previous tenants hair, said drain had been placed by the kitchen window with cigarette remains, questionable stains and food remains left all over the carpet,the surfaces and lodged into the furniture, along with belongings of the previous tenants. It seemed that no inspection of the property had been carried out nevermind deep cleaned! I reported this to the Letting’s agent and the property manager, they then without my consent passed on my number to the contractor who carried out the deep clean and was incredibly aggressive towards me, I found this extremely unprofessional on all parts. I began to feel very targeted, I had glue put into my lock, feaces outside my door, my post being taken and ripped opened and then dumped in the communal area and my window being smashed all which were reported to both block management and the property manager at the time, Ella Twiss . I also passed on crime references to them and requested for cctv to be put in place as I had no idea who was carrying out these threats and didn’t know or speak to anyone from the area, still nothing had been done to help or prevent any further incidents. I experienced a lack of professionalism from Ella Twiss especially when it came to safeguarding, she would never respond to concerns or any other complaints but had the time to sit and argue again completely dismissing anything you had to say. I had also mentioned to her that I was in hospital due to the stress of living in that flat which took a toll on both my physical and mental health and she still continued to ambush me it wasn’t till I told her to leave me alone and she finally backed off. The greedy landlord also had a part to play in all this, my living room window was not secure and wouldn’t shut. With me being on the ground floor and all the antisocial behaviour I was experiencing, I felt as though I was at risk, I was told that the landlord doesn’t see it as an emergency repair, it wasn’t till I had Andy from horizon who came down and pushed for it to be fixed and he finally gave in. I was also promised by the landlord that the mouldy and broken blinds would be replaced eventually but surprise ,throughout my 12 month tenancy them blinds still remain for the next poor tenant. The carpet as mentioned had not been fitted in, the seams were sticking out along with exposed nails, again are a complete risk! I had reported tripping over and falling and again chased for the carpet to be fixed to Ella ,who again dismissed my complaint. The landlord also mentioned that he had spent too much on the property and none of the concerns listed were a priority to him! With the condition of the property, it really did make me wonder what exactly he had spent on the flat! They now have the cheek to charge me for repairs! I have reported the horrific time I had with leef properties to environmental heath and the housing ombudsman. If you value your mental and physical health, please take all 1 star reviews into consideration before you make any commitments with these devils.
5/5
Google5/5 gor my property manager Vikki! Vikki is always happy to help and will go above and beyond if you are struggling with something. Vikki has shown me great compassion and empathy over the past few years when I have really needed it. Whoever manages vikki really needs to promote her or pay her more as she really cares about her tenants and works hard to communicate with them and share updates in a timely manner. Thank you vikki
5/5
TrustpilotThe building were in an excellent…
The building were in an excellent condition - very clean and fresh. Heather was so helpfull and nice!
5/5
GoogleWe have been customers of Leef for a few years now and it hasn’t been the easiest of rides with renting for ourselves due to the tenants we have in our properties. Recently we have a new portfolio manager to whom has been exceptional. Above and beyond what we have previously experienced and although our circumstances are not easy Oliver Carter has made the process a lot easier. He is accessible whenever I’ve required and responds to my numerous texts and e mails swiftly. He is very helpful in every way and no question or job is to big or small. Couldn’t recommend Oliver more highly.
5/5
GoogleI recently needed some information relating to a rental property that I saw online. I contacted leef and was dealt with by Vikki. The service and information given by Vikki was exceptional and every aspect of my queries were answered fully, professionally and in great time. Several communications (both emails and phone calls) followed and I must say that Vikki was a true ambassador to role. I was made to feel comfortable and valued at all times with customer service standards that have sadly dwindled by so many companies over the years. Nothing was too much trouble and the responses were , friendly and delivered with such enthusiasm. Well done Leef and keep up the great work Vikki.
5/5
GoogleToday I had a house inspection on my rented property from Heather at Leef Property. Heather was extremely respectful from the moment she walked through the door, she asked me if I wanted her to take off her shoes and made me feel at ease coming into my home. Once I had identified some of the areas that needed repairing, Heather was extremely understanding and reassured me that she would report the issues promptly, giving me extra guidance on what to do at my end. Heather was very professional, personable and responsive to any concerns I had on the property and had an empathetic and kind approach. Thank you Heather!
5/5
GoogleI was introduced to Chris by my old property manager, since then Nathan has been looking after my property and tenants. Thier online portal is very efficient and repair work has always been done promptly. I have recieved a very personalised service during difficult times which has meant my tenants have been well looked after. Chloe and Craig have also been very helpful and any problems I've had have been resolved promptly and professionally.
5/5
TrustpilotHeather the Happy Hen
Heather arrived promptly and had given sufficient notice. She had evidently had a busy morning and looked like she could do with a 2 day spa experience ;)Despite her tiredness, she was very professional and friendly and took her shoes off before entering the property. She took many photos in a non-intrusive way and was friendly and chatty. All that chat and driving around Manchester surely warrants a deep tissue full body massage. Heather would deserve to sit in a jacuzzi with her feet up after all this amazing effort to be polite and professional. Thanks Heather for making the inspection quick and unintimidating! (Written using my own free will. No coercion necessary. No bribes accepted. Heather's hair is amazing - and her nails. If only she could upkeep them at a spa...)
5/5
TrustpilotViewing to remember
So I went for a viewing recent and met the amazing Heather! Let’s say the viewing experience will go down in the history books and was hilarious. After getting locked in the bedroom for 40 minutes, Heather was calm and collected while we sorted it out. Fairs to stay I still applied and I’m looking forward to moving in. The application and confirmation process has been quick and painless; I’d definitely recommend this letting agent!
5/5
TrustpilotHeather’s property inspection
Today I had a house inspection from Heather at Leef Property. Heather was very respectful from the moment she walked through the door, she asked me if I wanted her to take off her shoes and made me feel at ease coming into my home. Once I had identified some of the areas that needed repairing, Heather was extremely understanding and reassured me that she would report the issues promptly, giving me extra guidance on what to do at my end. Heather was very professional, personable and responsive and had an empathetic and kind approach to any concerns I had. Thank you Heather!
5/5
TrustpilotHeather was lovely
Heather was lovely. Very helpful and explained all I needed to know. Showed me all around the apartment complex and let me know of any caveats.
1/5
GoogleLeef Properties Review I recently had an extremely disappointing experience with Leef Properties. The company has implemented aggressive and unjustified rent hikes, raising the rent by a staggering £300 a month. This increase came with minimal notice and no plausible justification, leaving many long-term residents scrambling for alternative housing. This lack of transparency and communication shows a blatant disregard for the people who have built their lives and communities within these properties. What's even worse is that despite the significant rent hikes, Leef Properties has done zero work to improve the living conditions. Basic maintenance issues like broken fridges, shabby kitchens, and doors that don’t lock have been ignored. The neglect of these essential repairs not only inconveniences tenants but also poses serious safety and security risks. It’s clear that security is not a priority for Leef Properties. By driving out long-term residents, Leef Properties is disrupting established communities, displacing families, and contributing to the growing issue of housing insecurity. This practice disproportionately affects low-income families, seniors, and other vulnerable populations who are less capable of absorbing sudden financial shocks. The human cost of these rent hikes is immeasurable and profoundly unjust. The broader impact on the housing market cannot be ignored either. These practices contribute to the overall escalation of rental prices in the area, making it increasingly difficult for anyone to find affordable housing. This exacerbates the already critical housing crisis and reflects a worrying trend of prioritizing profits over people. In conclusion, Leef Properties' recent actions highlight a significant and troubling disregard for tenant welfare. The aggressive rent increases and subsequent displacement of residents are clear indications that the company values profit far above the basic human right to stable and affordable housing. The abysmal state of the properties, coupled with the lack of essential maintenance and security, makes it clear that tenants should stay well clear of this company. I strongly advise anyone considering renting from Leef Properties to think twice and look elsewhere.
5/5
GoogleHaving recently relocated back home to Liverpool after working abroad, finding the perfect place to re-settle was incredibly important. From the instant organising of a viewing time for All Six House, to the viewing itself, during which Elouise was fantastic and beyond helpful in enabling me to make an informed decision when choosing my apartment, and then finally the seamless and rapid process of being able to move in so quickly was a wonderful, positive experience. The apartments are of a high spec, in a great location and it has been the best decision I could have made choosing to make All Six House my new home.
1/5
GoogleTo my experience, leef property has been very unprofessional and unreliable through out the renting process. They took a full deposit+ reservation fee for a flat, without giving any rental agreement for more than a month, which caused me alot of problems. However, they do benefit from one very brilliant building manager, Ms Ellouise Baxendale. Ellie has been the only professional, and understanding asset of leef property. She goes above and beyond her duty to manage the building in the best way possible, which is very commendable.
5/5
GoogleAfter 5 disappointing years with (an unnamed) rival Property Management company, Leef have turned things around in the last eight months. No spurious claims for work, or gouging of rental income, along with a fast and efficient response time. Oliver has been overseeing the property for Leef, and he strikes an excellent balance between dealing with the landlord and the tenant with equal measure. Highly recommended for those struggling with poor service elsewhere, from either the prospective tenant or landlord's perspective.
5/5
GoogleI have been using leaf for a number of years to manage some of my properties. As a landlord they have provided an excellent level of service and communicate efficiently regarding and queries. They are fast acting to find the correct tenant, and they also guide the rent increases through time to be in line with the market. Charlotte Thorpe is the individual that I have been communicating with and she has been amazing and provided me with a high level of service.
5/5
TrustpilotOrganisation's are nothing without the…
Organisation's are nothing without the people and Ellie is one such personality that gives her all into her job. A jovial, patient professional, she is. Ellie made our transition process quite clear and concise, she was able to manage my very hectic schedule, constantly suggesting how she can work her schedule around mine due to my job. She was detailed in carrying out her the user experience of the apartment during my first visit and I fell in love with the property and the various management strategies out in place to ensure a smooth tenancy run. I had no choice but to subscribe to Leef, if there be any potential tenant, I hope you get to meet Ellie, she would convince you...Hahaha.
4/5
TrustpilotEloise is a credit to the company.
We were initially quite disheartened with our Leef Properties journey as we did entail a few communication issues and face a few hurdles with mistakes made on our application. However, Eloise at All Six House certainly restored our faith and made the process extremely smooth for us and made us feel extremely welcome. Eloise is a credit to the company and deserves to be recognised for her high standard of service that she provides. We would definitely recommend Eloise to help guide you with Leef Properties.
4/5
GoogleI was lucky enough to rent a nice flat in a good location from Leef last week. There was a few minor cosmetic issues but generally the condition of the flat was good. Everyone else that I had met in the same building seemed to be nice and friendly. Through out the process, I dealt with Kaye, Kelly and Samantha and they were all helpful, thanks ladies!
Hi there - thanks for the positive feedback, is nice to hear that our team have been helpful through the process !
1/5
TrustpilotDISGUSTING COMPANY STAY WELL AWAY
DISGUSTING COMPANY STAY WELL AWAY I recently had an extremely disappointing experience with Leef Properties. The company has implemented aggressive and unjustified rent hikes, raising the rent by a staggering £300 a month. This increase came with minimal notice and no plausible justification, leaving many long-term residents scrambling for alternative housing. This lack of transparency and communication shows a blatant disregard for the people who have built their lives and communities within these properties.What's even worse is that despite the significant rent hikes, Leef Properties has done zero work to improve the living conditions. Basic maintenance issues like broken fridges, shabby kitchens, and doors that don’t lock have been ignored. The neglect of these essential repairs not only inconveniences tenants but also poses serious safety and security risks. It’s clear that security is not a priority for Leef Properties.By driving out long-term residents, Leef Properties is disrupting established communities, displacing families, and contributing to the growing issue of housing insecurity. This practice disproportionately affects low-income families, seniors, and other vulnerable populations who are less capable of absorbing sudden financial shocks. The human cost of these rent hikes is immeasurable and profoundly unjust.The broader impact on the housing market cannot be ignored either. These practices contribute to the overall escalation of rental prices in the area, making it increasingly difficult for anyone to find affordable housing. This exacerbates the already critical housing crisis and reflects a worrying trend of prioritizing profits over people.In conclusion, Leef Properties' recent actions highlight a significant and troubling disregard for tenant welfare. The aggressive rent increases and subsequent displacement of residents are clear indications that the company values profit far above the basic human right to stable and affordable housing. The abysmal state of the properties, coupled with the lack of essential maintenance and security, makes it clear that tenants should stay well clear of this company. I strongly advise anyone considering renting from Leef Properties to think twice and look elsewhere.
1/5
TrustpilotEVIL
I have a deep concern and dissatisfaction regarding the recent notification of a rent increase for my property in Hamilton Square. This increase is not only unjustified, but also indicative of a broader pattern of behaviour by your company that is contributing to the gentrification of our local area.The proposed rent increase is significantly higher than the current market rate for similar properties in the area. This undue increase places an unnecessary financial burden on tenants like myself, who are already struggling with the rising cost of living. It appears that Leef Properties is engaging in a practice of purchasing multiple properties in the area and subsequently raising rents across these properties, thereby inflating local market values.This practice is not only exploitative but also has a detrimental impact on the local community. By driving up rent prices, long-term residents are being forced out of their homes, leading to a loss of community cohesion and the displacement of residents who have lived here for many years. This trend is a clear indication of gentrification, which disproportionately affects low and middle-income residents, and undermines the socio-economic diversity that makes our community what it is.Leef Properties must reconsider the proposed rent increase and to take into account the broader implications of their business practices on the local community. As a tenant and a member of this community, I believe it is crucial for property management companies to act responsibly and ethically, balancing their business interests with the well-being of the residents and the preservation of the community fabric.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leef Property Management Ltd's Warrington office has 1,117 reviews across two platforms: 874 on Google, 243 on Trustpilot.
Leef Property Management Ltd Warrington is rated 4.1 out of 5 across all 1,117 reviews, and 4.1 out of 5 on Google from 874 reviews.
Leef Property Management Ltd Warrington, 12b Olympic Way, Birchwood, Warrington, WA2 0YL.
