5/5
TrustpilotClaire Graham made moving in so easy…
Claire Graham made moving in so easy and seamless. She’s so helpful and friendly. She asked any questions or queries I had and had a great experience with her.
Trusted Agent profile · Warrington
Leef Property Management Ltd Warrington reviews
★★★★★
1,117 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,117 reviews on two platforms, including 874 Google reviews rated 4.1.
Reviews
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEasy going and stress free experience
Really easy going and stress free experience, especially when compared with every other letting agents I’ve dealt with previously. Heather was incredibly helpful and friendly from the start of the process right up until when I moved in, you honestly couldn’t ask for a more attentive and friendly agent. Chloe was also great over emails, she was quick to answer any questions I had and always happy to help. Overall good experience
5/5
TrustpilotEastham House, The Wirral
Claire made the whole experience really nice. She explained everything thoroughly and has answered all my questions regarding the property. Thanks again Claire!
1/5
GoogleTHIS AGENCY IS A SCAM. Their properties look polished on the surface, but there are alot of problems hidden beneath the surface that they've covered over with paint and other quick fixes. There was a sewage backup in several ground floor flats in one of their properties. My daughter lives in one of these flats. Instead of removing the sewage flooded carpets, they are having the carpets "cleaned" and then placing them back on the market for new tenants. So while the flat you're viewing might look clean and polished on the surface, just know that you're walking on sewage, and soon after moving in you will see the mould starting to grow from all the moisture and structural damages that they've covered over with paint. As someone here pointed out in their review, all the low ratings are coming from people who have been living in their properties. Also have a look at the low reviews that have posted picture attachments, and the vast number of people that are agreeing with the 1 star reviews. That will give you a glimpse of what you're getting yourself into. So it's up to you to use your own good judgement when making your decision about renting with this agency.
1/5
TrustpilotShocking service
The service from leef is absolutely disgusting.. I've had problems in my flat for months and just get ignored .. I had a leak on my boiler which was flooding the apartment below and they would ignore emails and it took them 5 months to sort the problem .. they will hound you when they want something but when you have an issue ignore you .. I have issues with my fusebox making a loud banging noise constantly and I'm just being ignored once again .. spend 15 minutes waiting to speak to someone for the line to just get cut off
5/5
Trustpilot5 Stars
Everything very straightforward. Emma was great at the initial viewing and equally brilliant at the handover. Thanks for making it all so easy.
5/5
TrustpilotClaire was a superstar!
Claire was a superstar she took us around the flat and welcomed us. She made sure we understood the whole process from start to finish and was more than happy to answer any question big or small
1/5
GoogleAn absolutely horrendous letting agency. Sarah (Yorkshire Area Manager) let herself into my home without my permission & peered into my bedroom. She completely invaded my privacy & has never apologised for her intrusive behaviour. Sarah attended again when Environmental Health carried out an inspection before Christmas, & she was incredibly rude to me! She spent nearly a whole hour yapping with the contractors in my home! How rude! When I raised a formal complaint about Sarah with Ciara (Property Manager)-Ciara closed the complaint & refused to give me an outcome! I reported a shower leek in August 24 & Leef took weeks to deal with this! The leek led to damp & black mould & only when I contacted the council did Ciara arrange a contractor! So I was forced to breath in toxic black mould & damp for 3 months! There’s still black mould underneath the shower & this is impossible to clean, as it’s behind pipes, so I’ve been breathing in toxic black mould for 7 months now! There was a catastrophic leek in another Flat which caused 2 ceilings to collapse, which damaged a water pump. So, I was left with low water pressure for 6 weeks! A contractor regrouted my shower but then poured the grout down the toilet, which could have blocked it!! I then had no hot water as pipes burst in another flat! Then last weekend our entire Apartment building had no water for 3 days! It’s just a coincidence that after I contacted the council the water pump was replaced the next day!!!!! Ciara has refused to acknowledge my redress emails & has caused me so much stress! My neighbours have also made multiple complaints to the council about Leef’s refusal to carry out repairs relating to leeks, damp & black mould! I’ve been violated by having a Leef staff member enter my home without my consent. I’ve been forced to breathe in toxic black mould for months, due to Leef’s initial refusal to deal with this, & more recently had no water for 3 days straight!I’ve been through absolute hell, because of Leef! Leef have also point blank refused to fill in cracks in the walls & ceilings. Leef have stated these are settlement cracks & that Leef won’t take any action. I take this with a pinch of salt, as the roof has been leaking for several months now, & I don’t think the building management company has dealt with this leek. When I looked online about Letting Agency/Landlord’s obligations about cracks in walls & ceilings-it stated they’re required to fill in cracks. I then had to raise this issue with the council who have now written to Leef to get Leef to do this simple task! If you rent through Leef & they are not dealing with leaks, mould & damp, then report Leef to Housing Standards or Environmental Health at your local council. You can also report Leef to your MP, & seek advice from Shelter or Citizen’s Advice. I’ve attached photos below of the damp & mould that Leef forced me to breathe in for 3 months, because Leef refused to rip out these skirting boards, until the Council ordered them to! I’ve also attached photos of the cracks on the walls & ceilings (that Leef has refused to fill in), & the damp patches that form on the walls whenever it rains or snows. A homeless person has also urinated on the ground floor of our apartment building & the building management company thinks Air Fresheners are sufficient to deal with this. (I’ve attached photos of the stains below). More recently I asked my MP’s Office to complain to senior staff on my behalf. Joe Knowles the Director then lied to my MP’s Office stating I refuse access for repairs. I have multiple emails asking for repairs & third party inspections-hardly the behaviour of someone who would refuse access for maintenance issues!! Joe then tried to deflect from mine & other constituents complaints about Leef’s refusal to carry out repairs, by discussing an unrelated matter with my MP’s Office, & Joe may have possibly breached GDPR in doing so. The whole company is rotten from their Director who has lied to my MP’s Office, down to their hostile receptionist.
5/5
TrustpilotLeef Properties have been amazing in…
Leef Properties have been amazing in helping me find my new apartment. From start to finish, the process was smooth and stress-free. Heather, who did my viewing and supported me with moving in, was fantastic, really friendly, professional, and kept in great communication throughout. I’m so happy with my new place and can’t thank Heather and the team enough for all their help. Highly recommend!
5/5
GoogleKaye has been absolutely fantastic! Leef Properties have been very busy, over the past few months. When moving into my new home in Newcastle, Kaye was extremely helpful when answering any of my questions. Whether I called or messaged during the day, in the evening.. or over the weekend, she always answered my queries within the hour. Details such as where my electric meter is located, and other helpful information.. that made my move in easier, were also provided. With it being difficult to contact the office, during the busy period - it’s been good to know I can reach Kaye at any time.
Agent replied · 20 June 2024
Hi Lloyd - thanks for the positive feedback, this is great to hear !
5/5
GoogleI have spent the past two years living in a flat in Clifton House, Stockton and I've enjoyed every moment looking out over the river at the swans and other wildlife. My relationship with Leef Properties has been brilliant right from the start with absolutely no issues. My neighbours have been great and very friendly, I have felt safe and enjoyed my environment. I would like to especially thank Kaye Beattie who is the Property Manager, she is very approachable, friendly and knowledgeable and is a credit to Leef Properties. Thank you!
Agent replied · 20 June 2024
Hi Ant - thanks for the positive feedback. We're glad you enjoyed your time at our Clifton House site !
5/5
GoogleI'm happy for the effective & excellent service provided by Rebecca. I like to have good communication with the management company and Rebecca has been doing that very well. I appreciate her service as she always responds very promptly.
5/5
TrustpilotHeather was amazing answered all my…
Heather was amazing answered all my questions very professional very happy with everything on the viewing of the apartment 😁
5/5
GoogleI have been working with Nathan and Leef Properties for several years, and the experience has been truly exceptional. Nathan has been the driving force behind my positive experience with Leef. His professionalism, dedication, and attentiveness have set a high standard of service that is rare to find. Nathan consistently goes above and beyond to address any issues promptly and effectively, ensuring that everything is handled seamlessly. His problem-solving skills and proactive approach have made property management stress-free and efficient. Leef Properties, represented so well by Nathan, stands out for its reliability, transparency, and commitment to quality service. It’s clear that Nathan's hard work and dedication reflect the values of the company, and he is a true asset to their team. It has been an absolute pleasure working with Nathan and Leef Properties. I highly recommend them to anyone seeking top-tier property management, and I look forward to continuing our relationship in the future.
5/5
GoogleI am thrilled to share my positive experience working with Leef Properties, particularly highlighting Heather, who has been an incredible asset in managing the premises I work in. As a member of the on-site team, I have witnessed firsthand the professionalism and dedication that Leef Properties embodies, largely thanks to Heather’s exceptional leadership. Heather’s commitment to both the tenants and staff is truly commendable. She fosters a welcoming atmosphere, ensuring that everyone feels valued and heard. Her approachability makes it easy for us to communicate any concerns or suggestions, and she is always quick to respond with thoughtful solutions. Her extensive knowledge of property management and her proactive attitude have greatly contributed to the smooth operation of our premises. Heather consistently goes above and beyond to ensure that the property is well-maintained and that residents have a positive living experience. Her attention to detail and passion for her work are evident in everything she does. Working alongside Heather and the Leef Properties team has been a rewarding experience. Their dedication to excellence not only enhances the quality of life for the residents but also creates a supportive environment for those of us who work here. I wholeheartedly recommend Leef Properties to anyone seeking a reliable property management team, and I’m grateful to have Heather leading the way!
5/5
TrustpilotHeather from LEEF Properties attended…
Heather from LEEF Properties attended an incident this weekend with a very vulnerable person. Calmed her down and swiftly arranged a lock change . Heather was extremely professional and got the lady back in her flat quickly and without further incident. Thank you Heather
5/5
TrustpilotVery helpful
Claire was excellent all throughout the process of moving, being a wealth of information able to answer any questions I threw her way.
5/5
GoogleNiamh made the process of my new tenancy so easy and stress-free! Leef properties have been good to me throughout the years I've been with them, and I am very thankful for how pleasant my tenancy was with them! Thank you!
5/5
TrustpilotGreat experience
Great experience. Maureen was really helpful and professional.
5/5
TrustpilotAgent was great
Claire was great, showed us everything we needed and was very understanding when we were slightly late. Very professional, answered all the questions. Overall great experience.
5/5
TrustpilotClaire Graham was an outstanding host…
Claire Graham was an outstanding host of the viewing and the transition process
5/5
GoogleI have worked with Leef properties as a landlord for a number of years and have nothing but praise for Nathan and his team. His no nonsense approach made him easy to deal with and helped to deal with all the legislation that has been heaped upon landlords over the last few years. Sadly for me the buy to let business is no longer viable but if you do venture into property Leef property management are the agents to use
5/5
GoogleI had several issues with Sherwood Lettings, who previously managed the property that I rent. However, ever since Leef Property took over, things have been very smooth. I find that now, any issues that I raise are looked into and resolved quickly. I have recently needed some documents from my landlord, and Sarah Jones has been incredibly helpful in having these sorted ASAP. Communication has been really good, and this is something I have lacked with all other agencies. Liberty Greaves has also been very helpful in having all my issues resolved. I couldn't be happier with Leef Property and highly recommend them.
1/5
GoogleTerrible experience from start to finish. Gave move in date, took payment, then moved start date back. We would have been left without anywhere to live if didn’t push to move in on the agreed move in date. Leef Advised the flat would be cleaned, painted with new mattresses - wasn’t the case. Agreed to move in and just clean ourselves - would get new mattresses - never happened. Routinely ignored safety concerns raised with winckley square flats in Preston. Seemed to be resentment towards raising concern and putting responsibility solely onto property management. Would not allow to leave contract early despite genuine safety concerns. Then took £350 off deposit with no evidence - for a ‘deep clean’. Ironic considering it was not cleaned when moved in, no painting and no new mattress - all about maximising profit with no interest in tenant care or wellbeing. Would not recommend to anyone - if the property you’re interested in is represented by another agent, please take the other agent. Extremely disappointing to be ignored and treated so poorly.
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Questions about Leef Property Management Ltd Warrington
How many reviews does Leef Property Management Ltd Warrington have?
Leef Property Management Ltd's Warrington office has 1,117 reviews across two platforms: 874 on Google, 243 on Trustpilot.
What is Leef Property Management Ltd Warrington's rating?
Leef Property Management Ltd Warrington is rated 4.1 out of 5 across all 1,117 reviews, and 4.1 out of 5 on Google from 874 reviews.
Where is Leef Property Management Ltd's Warrington office?
Leef Property Management Ltd Warrington, 12b Olympic Way, Birchwood, Warrington, WA2 0YL.
