Trusted Agent profile · Warrington
★★★★★
1,163 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,163 reviews on two platforms, including 917 Google reviews rated 4.1.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Property Management
The most efficient, professional property management company I have ever dealt with. Great customer service, great attention to detail, always willing to help and illustrate, fast responses. Charlotte, Claire and Liberty - outstanding.
5/5
GoogleAttended a viewing with Mo this morning. Very warm, welcoming and professional! Had all the information to hand that could possibly be needed and was really efficient in getting the application form sent over to me! Excellent service!
5/5
GoogleReally nice place. Claire was kind, welcoming and professional when we came to view the place, not pushy like some have been when viewing places, and has been very helpful since with the application process.
5/5
GoogleI've completed jobs and working on a few more, painting and decorating properties. Very organised company and prompt payment. Anna is very professional in communicating and when meeting on site. Great company to work for.
5/5
GoogleI was accompanied on my viewing by mo, who was amazing. Mo was very knowledgable about the property and answered my questions at ease and with a lot of detail, thanks again Mo. Hope to see you soon for check in 🤞🏽 …
3/5
GoogleThe properties look like great value for money, unfortunately their communication is very inefficient. I called repeatedly (about every 2 days for 2 weeks) about the numerous flats advertised at Marina house and everytime they said they would call me back once they had more details. In 3 weeks I haven't heard from them once. Disappointed because the flats looked great but I'm not sure how rapidly they would respond to an issue during the tenancy.
1/5
GooglePut down a holding fee on a property, got told it was first come first serve and that no one wanted it yet. Leef left me hanging for over a week and then apparently whilst waiting for confirmation of the landlord someone else put down a holding fee and passed the process. But yet they’re not allowed to accept two fees at a time but they still managed to do that. Not happy that they failed to keep me updated until I rang asking what was going on. Bad communication and not trustworthy as I’ve completely been mugged off. Would not recommend.
1/5
GoogleInflating price of a 2 bed apartment by £150 after expressing interest in one of 7 available. They then gave the reason of price jump that there were only two left (after less than 24hrs 5 had gone??) and these two were "much bigger than the others" when after a viewing it is exactly the same. Refusing to record a complaint via telephone, absolute joke. Glad their lies were caught out at this stage after reading other 1 star reviews about their service.
1/5
GoogleWell where can I start with this agency... not only didn't they follow the proper procedure regarding the application process but also tried to add an extra £25 per month rent after I have signed the terms and condition plus i have transferred the my holding deposit as requested. Initially, I did not agree to accept the additional £25 considering the fact that I have asked the property manager to check the actual rent TRICE and I have it in writing!!. However, due to my circumstance I was happy to incur the increase. When I told them this - they said that they have given the property to someone else who have also given their holding deposit?!?! I have given my deposit 4 days before and which meant they had two holding deposit for 1 property. Utterly unprofessional and I would not recommend!!
1/5
GoogleThey moved us in to a block of flats and reassured us that everyone there has a job and is working. We move in to find out that there were parties happening on weeknights aswell as weekends. Many a night spent unable to sleep due to the loud music. We found we had issues with almost all of our radiators, we notified them and they were incredibly slow to respond. Someone eventually turned up fixing 2 out of 4 of them but our tenancy is now up and still our bedroom radiator and one radiator in our living room remains broken... We spent the winter months FREEZING. Another issue was a water leak with our bath - we reported this to them. They were INCREDIBLY SLOW again to send anyone out. 8 weeks later somebody came and sealed the issue. Upon moving out we're blamed for water damage. It's honestly a joke. Upon the weeks running up to moving out we recieved an inspection only telling us to paint two walls - we obliged and painted the two walls mentioned. After moving out we got an email saying that they're making a claim due to having to repaint and tidy. We're astonished. Also attempted to charge us for removal of a wardrobe and disposal only for us to find that the new tenant is happily using the wardrobe. UNBELIEVABLE. TL;DR - AVOID
1/5
GoogleI went to see a property in Hindley Thursday 2.30pm with Claire, I was interested at the property, I make the payment for the holding deposit straight away. Monday morning sent a text message and an email enquiring my application nobody replied than I called and was surprised when the lady said that someone has submitted an application first...well if that happened was because I didn't received the email to give my references, second they accepted everyone's interested deposit, clearly is not a fair way of working. Tuesday and I still waiting for the refund. Let's see how longer I'll be waiting. With that letting agency I'll never do businesses again.
5/5
GoogleWe rented an apartment for almost 2 years at Leef Property (Sunderland road, Gateshead). I contacted mainly Samantha Harmer, the head of real estate management. Thanks to this, my experience was good. She is very responsible and helped me with any problems that appeared during the rental period. She never ignored any of my demands, reacted very quickly, and we solved most of the problem by phone (despite my bad English). Because of this good person who works hard, manages most of the problems in the company, I can recommend Leef Property Management. Unfortunately, I cannot say a positive words about other people from this company.
4/5
GoogleIn my experience with Leef, I have found them very efficient in keeping me updated at every stage of the process. I found Suzanne extremely helpful when putting my application in and she was able to answer any queries that I had in detail so that I understood. However, I did feel let down by the person showing me round the property at the start of the process as she did not seem to have done much research into the surrounding area and wasn't able to answer our questions with much confidence. This is the reason I did not give Leef the full 5 stars. Overall I thought the process was quick and efficient and I would use them again in a heartbeat.
5/5
GoogleI have been a tenant at a property in Heywood since February, and leef property have been nothing but helpful and communicative with any matters I have had. They had also assisted me with certain issues regarding my partner's visa and the paperwork I needed. They are friendly and help you with whatever you need - I have particularly spoke with Suzanne and Elizabeth, who have been fantastic. I would recommend Leef Property to anyone who is looking to find their new home.
5/5
GoogleHi Susan Payton was easy to deal with on my queries
5/5
GoogleClaire was quite helpful in explaining the facilities in the apartment
5/5
GoogleFrom the beginning to the end leef properties made my move into my flat go smoothly and successfully. I was shown round the flat by Claire, who was extremely helpful an informative when it come to knowing everything about getting the ball moving with renting the property. I can honestly I can’t fault leef properties for anything, easy to communicate an get in touch for updates. Would highly recommend anyone to check out Leef Properties.
1/5
TrustpilotHorrendous service
Horrendous service, trying to get updates from them for a new tenency agreement as I was in the process of having to leave my current flat, never returned calls or emails, most stressful time ever. Ended up renting with another company. Just gave me bad vibes shouldany maintenance be required etc. avoid
5/5
GoogleClaire was amazing with all her help with me and partner moving into our new flat! Explained everything and always responded quickly whenever we need her help! Thankyou again 😊 …
5/5
TrustpilotHad a viewing with heather and she was…
Had a viewing with heather and she was so helpful and her approach was nice and cheerful , she answered all our questions with great knowledge . She was so nice and welcoming . Loved my time viewing the apartment .
5/5
GoogleDealing with Leef has been great and been with them for years. I have a dedicated property manager Oliver Carter who is great! thank you again for all your hard work!
5/5
GoogleBig thankyou to Ellena who was incredibly helpful in explaining how I go about my ending my tenancy and preparing for the end-of-tenancy visit. I’ve had mainly a very positive experience renting through Leef Properties.
5/5
GoogleCharlotte from Leef property has been a great help from the start of my application. Any questions I had she got back to me super quick! Great customer service! the process has been really easy and Charlotte guided me through every step! Thanks again for all your help!
5/5
GoogleDealt with Anna all throughout my tenancy and couldn't have asked for a better person, always there to help when needed and just a genuinely nice person, very professional, highly efficient and recommended
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