Trusted Agent profile · Warrington
★★★★★
1,163 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,163 reviews on two platforms, including 917 Google reviews rated 4.1.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
1/5
GoogleTerrible move in and move out experience. They never pick up their calls or return calls. Made me take a whole morning off work to give them the keys and they did not turn up. Called to tell me to leave keys on kitchen counter. Also charged me £96 for cleaning when property was left even cleaner than it was met.
1/5
TrustpilotPoor
My experience with this company is poor, poor communication and service I have had bookings for viewings cancelled at 18:45 Friday evening for Saturday viewing and not very considerate if you work Monday to Friday so trying to get a viewing of an evening/late afternoon just on Saturday and cancel the last min,
5/5
GoogleHeather was really friendly and professional.
5/5
GoogleClaire was really helpful and friendly throughout the whole process.
5/5
GoogleHeather is a great. She was very helpful and informative.
1/5
TrustpilotAVOID IF YOU VALUE YOUR SANITY AND…
AVOID IF YOU VALUE YOUR SANITY AND SECURITY
1/5
GoogleI don’t understand why you guys not answering your calls or emails?? I’m trying to contact you for 2 weeks about flats and even finishing the online enquiry. If you guys dont want to work just shutdown , and dont let us hanging like this
5/5
GoogleHad a viewing with Leef Properties in Wakefield and have now applied. Very straight forward pleasant experience from getting booked in with Ciara who was very quick with replies and arranging suitable times to Callum who was very helpful with any queries I had during the viewing and to both for helping me apply
5/5
GoogleI was greeted at a property today by Mo, and was very happy with the while experience. She was knowledgeable about the property, as well as being so kind, and welcoming lady, really makes the search for a home so much easier
5/5
GoogleClaire was very professional and helpful in my today's moving in. The moving in procedures were very fast and easy. Claire answered all my questions, even after working hours. Thank you Claire and Leef Property for a good cooperation.
5/5
TrustpilotExcellent service from Heather
Excellent service from Heather. Highly recommended.
5/5
GoogleWonderful and kind viewing. Thanks to Mrs.Heather
5/5
GoogleI had a viewing with an agent called Zoe she was very nice, very approachable, very honest and any question that I asked I felt that she was very clear and transparent and providing me with the factual information of surroundings etc and you couldn't ask for any more from a professional letting service- I felt rather than sugar coat - they respected that it was me the tenant living in the property not them and that rather than just thinking of a sale and passed agreement- honest and professional service- thanks ✌PositiveQuality, Professionalism
1/5
GoogleDisgusting treatment of their tenants, all they care about is money!! Charging people to live somewhere that is unlivable is totally obscene and disgraceful. Imagine living in a flat with no cooker FOR MONTHS, where the front door to the building doesn't lock, where the lift is faulty and you end up plummeting down several floors before becoming stuck with no alarm to call for help, then imagine Leef throw away your personal belongings without warning after ignoring your attempts to arrange collection with them. Unacceptable behaviour from Leef, to profit from this is gross. The tenants of Cardinal Court deserve compensation!
1/5
GoogleThe worst letting agency ever, again the worst ever as much as these words mean. Absolutely unprofessional and rude staff, super lazy. If you want to waste your money go for this agency. Renting application takes more than 2 weeks!!! And doesnt even guarantee that you will be accepted!!! Also no refund for holding fee!! Iam shoked that some people put 5 stars rating !!! Really i mean are you serious, are you people sure that you have been dealing with this agency or got mixed up with another one!!!!!
1/5
GoogleOne of the worst letting agencies I've ever dealt with. Super lazy and they barely respond- if they do, it might take days just for a simple question. The application process is very frustrating and the most complex one iv ever seen. They require tonnes of information, proofs, and documentations for the renting application. Also, they ask for holding fee before starting the application and if the person failed their application approval they will not refund them. The worst part is that the application can take up to two weeks and maybe more - which I've never seen before as the longest iv experienced before or that i know of, is up to 5 days, and if the landlord decided not to go for the tenant, the agency will reject the application after wasting two weeks of your time and money. I do not recommend at all, avoid this agency
1/5
GoogleAppalling treatment of Cardinal Court residents! In my opinion Leef Properties do not deserve to have a right to manage people's homes and make money off it! They have mistreated and ignored their tenants' concerns about the state of their property as well as communal areas which resulted in their tenants flat being left without an oven. What he was left with were two electrical hobs - when one of these was damaged and unsafe to use. The communal door to the building was broken in an unlocked position for at least five months! This resulted in tenants' possessions (post, parcels, bikes) being stolen and spaces vandalised by intruders! The worst thing - the communal lift has been left unrepaired despite multiple reports both to Leef property and their partnering agency. Lift has broken down on AND PLUMMETED TWO FLIGHTS OF STAIRS WITH A PERSON INSIDE ON TWO OCCASIONS! The alarm inside of the lift was also broken which left the trapped person to wait until the rescue brigade arrived! This is a dangerous level of negligence and Leef property must be held accountable for it. Finally when their tenant Frazer moved out after suffering and trauma cause to him by the Leef Property’s heedlessness and failure to do their jobs to the decent standard, Leef staff threw away cookware belonging to him without any advance warning, and despite Frazer’s active attempts to arrange a time to pick them up! I strongly believe that Leef Property is not fit for managing their business, they ignored their tenants concerns to the point of putting residents well being in danger! I do not recommend renting from Leef Property or doing any business with them, as they are unresponsive, unprofessional and outright disgusting towards the residents of their properties!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to compliment Samantha Harmer and on fantastic and professional customer service. After dealing with multiple time-wasting letting agencies that have left me in a dreadful situation, it was so refreshing to speak with Samantha. Her positive attitude and kindness is second to none, she managed to move me into an apartment the same day, and she went above and beyond to ensure everything was completed and done immediately and with care. I would definitely recommend using Samantha and this letting agency for a stress-free experience! Tomasz DlugiPositiveResponsiveness, Professionalism
1/5
GoogleLeef properties provided me with very poor and disappointing service. My partner had called on a Saturday, and booked for a viewing on the following Wednesday, as he was told that they only did showings on Wednesdays (otherwise we could have done earlier than Wednesday). when we went to the viewing, we were told we were the first to view the property and that they work on a first come first serve basis, so we were able to apply and put down a holding deposit. I was told that we would get a response the following day (Thursday), however we did not, neither Friday or all weekend. I had emailed them on the Friday asking what was happening, I was informed that the office was very busy and that I would get a reply that day (I did not!). Monday came, so I rang up and asked what was going on to be told that somebody will email me. 10 minutes later, I had an email stating "unfortunately, this property is no linger available" (yes, with the spelling mistake!). They didn't even have the decency to call and say it to me, no apology or anything. Of course I called Leef properties and asked why they had taken my money from me if this was the case etc, for them to respond with that somebody had viewed the property on Tuesday, the day before we did, although they told my partner that they only do viewings on Wednesdays. Absolutely devastated and back to looking at properties. If I could give a 0 star rating I would.
1/5
GoogleLet out dreadful new builds, barely respond to issues and overall extremely unprofessional, I'd personally be embarrassed to work for this company. Leef do everything in their power to provide the worst aspects of every letting agency. They will delay maintenance issues for months to tell you that they will not be carried out. They will show no interest in the property being let out and just assume if you don't take it someone else will. They showed no remorse for people suffering due to covid and sent out a frankly bizarre and insensitive email informing people that they will be kicked out if they cannot pay (ignoring the enforced 6 month delay). Despite this Leef made countless excuses as to why they would not carry out maintenance and ignored their tenants during COVID, which hardly seemed of any relevance, and obviously showed a complete lack of irony on their part. Leef 'lost' our amended move in inventory meaning they conveniently left out a mass of pictures detailing existing damage to the property for which they claimed part of our deposit. Luckily the DPS tend to do their job and this wasn't a problem. Ensure that you take pictures, do not assume existing damage is considered wear and tear. Leef may tell you that is it, but will still attempt to charge you for it. If you can, please avoid this company. They made our otherwise nice experience at the property unpleasant.
5/5
GoogleLeef properties were instrumental in helping me to find a place to live at short notice. I would like to commend Claire for showing me around the property, handing over the keys and helping to sort out an issue that arose in a professional manner. I would also like to commend Kelly- she is very responsive to emails and to questions and has forwarded the necessary documents in a timely manner in order to allow the renting process to proceed smoothly.PositiveResponsiveness, Professionalism
5/5
GoogleCan't fault anything from the viewing from to move in, I have found Rachel and the team, efficient and professional throughout, even to arranging a move in at 7.30 in the evening so as to accommodate.my working day. First class
5/5
GoogleGood customer service and quick response .Thanks Charlotte
5/5
GoogleI have been a tenant of Leef Property group for the past 2.5 years. They have been extremely helpful from the start; especially when we had a major issue with the building, that was out of their control, they made sure I was put up in nice temporary accommodation asap. I very much have appreciate having them as my letting agent. Highly recommended.
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