5/5
GoogleClaire was very professional and was very prompt with my enquiries. Great service
Trusted Agent profile · Warrington
Leef Property Management Ltd Warrington reviews
★★★★★
1,163 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,163 reviews on two platforms, including 917 Google reviews rated 4.1.
Reviews
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
Google1/5
GoogleRubbish, zero communication despite adverts on rightmove. Looking at other reviews I’m glad I don’t have to deal with this ‚professionals’.
5/5
Googlebrilliant customer service
4/5
GoogleResponsive Property Manager! Our apartment changed it's lock over the summer and we were missing an extra key for all three of us. Thankfully we have Craig as our point of contact who is very helpful and made sure we receive the extra key in no time!
5/5
GoogleClaire was super helpful showing me around and getting me sorted with all necessities.
5/5
GoogleHeather is amazing and showed me everything I needed to see. Great people person
5/5
GoogleHeather was very helpful a patiently helped me through the process.
1/5
GoogleFrom the start to the end of my tenancy Leef Properties messed me around. I had to pay admin fees that seemed to be charging me for no reason, I was bounced around countless staff members when I had problems, which were quite frequent, and it was without a doubt the most shoddily organised company I have ever delt with.
Agent replied · 20 June 2024
Dear Mr Noir, we cannot find your name on our database, so unfortunately cannot look into your complaints. Any tenant administration fees which are charged are clearly presented in our tenant terms and conditions documentation that is presented to all potential tenants prior to application stage. Our company is structured with specific departments and this will possibly be the reason why different members of staff have handled different issues throughout your tenancy. If you wish to discuss anything in further detail, please call our head office and we will be more than happy to assist.
5/5
GoogleSimple and straightforward application process. Charlotte was helpful throughout and very quick to respond to any issues.
4/5
GoogleMoved in with my partner recently and despite there being a lot of initial communication issues, once we were in Vikki took over and was amazing, any issues she was straight on it and has made us feel very comfortable and happy in our new home.
5/5
GoogleRented from them for 4 years and Heather was very helpful on Checkout.
4/5
GoogleI can only speak for Vikki, who I was blessed to have as my point of contact, and she was such great help. Excellent customer service, great attention to customer care, and she was able to address my concerns well. She's also very approachable and friendly! You'd be in good hands if you're communicating with Vikki! I was also fortunate to meet Rose who is extremely lovely too.
5/5
GoogleMyy experience with the people at leef properties have been nothing shy of very helpful and I am extremely satisfied with their service and aid as I came to the end of my tenancy, namely my agent, vikki, highly recommendable 😁 …
1/5
Googlenever gave my partners deposit back and used loads of excuses. haven’t heard from them in over a month which is illegal. also tried to get into the flats below while they weren’t in which is again illegal. disgusting shady company that has fake reviews
5/5
GoogleClaire was very informative and helpful during the move process! Definitely recommend!
5/5
GoogleWe used Leef for a let only on our property in Warrington and we had a really good experience. Sam kept us up to date the whole way through and arranged the move in within days. Would definitely use this company again.
5/5
GoogleCharlotte was very helpful and made the application process very quick and easy to do
5/5
GoogleVery responsive and proactive. In the early years they had missed out opportunities to escalate the rent in line with the market. But they took the feedback on board and since then have taken a proactive approach. As an investor I need that.
1/5
TrustpilotRecommendation for some Customer Service training
I lived in my property for 4 years paying rent in advance and being told I was keeping my property in excellent condition when they came for inspection. However I would recommend that everyone steer clear of these guys because:1. I asked to renew my contract in March 2020 and chased numerous times with no progress or communication. 2. When it came to giving notice on my property I knew I had been paying 2 weeks in advance. It took me over 20 email exchanges and having to get them to send me my accounts so I could explain to them more simply how to see I was paying 2 weeks in advance. This was finally acknowledged and agreed but with an extremely rude email and with no apology.3. I have been told I HAVE to keep the property until the 26th December but that they need me to be available on the 28th (2 days after I have moved) which is a bank holiday and I am away with the family. I have advised I am not available and away so I can leave the keys in the property. The exact word for word text response I got was "You cannot leave the keys you need to meet us to hand the keys back to us ".
5/5
GoogleI met Mo and she was quite helpful.
5/5
GoogleClare is really amazing at her job. She’s been more than helpful throughout everything. Would highly recommend xx
5/5
GoogleI had a brilliant viewing experience with Scott. Not only was I immediately made to feel comfortable through friendly conversation and kept in very consistent, helpful contact both prior to and following the viewing, he was able to answer all of my questions and made a glowing impression of the property. Had I not found somewhere else (simply for convenience), I would have been completely sold!
5/5
GoogleMo has just been round to do our routine check and she was absolutely amazing! We did a full walk around together and she explained everything that she was doing and showed me how to use the fixflo app to log any maintenance issues! I hope she comes back for our next check!
5/5
GoogleI’ve been in the same flat in Manchester for 2 years now and it has been a very easy experience with Leef Properties and particularly with our property manager Katie! We always get a quick response and any issues have been sorted without hassle
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