Leef Property Management Ltd Warrington reviews

★★★★★ 5/5

Google

I had a viewing on a lovely property today with Claire from Leef. She was extremely helpful throughout the day. I received a courtesy reminder in the morning from Claire on a phone that I could actually reply to. She answered questions throughout the day promptly and professionally e.g. advice on where to park for the viewing. The viewing itself was very friendly and professional. All of my questions were answered and the next steps outlined clearly with a realistic estimate of timings going into the festive period. Following the viewing I was send an easy to complete registration form to start the ball rolling with the application. No complaints and I would definitely use Leef (and Claire!) again.

Chris · 22 December 2023

★★★★★ 1/5

Google

First off, I can’t complain about the property itself. It’s a fair size, excellent facilities and an all round nice place to live. However the letting agent weren’t what I expected. The amount of chasing up I had to do for moving in dates was ridiculous. To make things even worse the day before I moved in they changed my flat... from 86 to 83 which accross the hall which was a total different layout. They are massively understaffed and they seem like they can’t handle the workload. Paying £1200 upfront you’d expect better service. The only thing I can say is Anna who works for the Gateshead branch was excellent.

Ryan · 22 June 2018

★★★★★ 5/5

Trustpilot

Viewing was perfect

Viewing was perfect, Claire was really helpful in any questions we had and provided a very professional service throughout.

Keon · 28 August 2024

★★★★★ 5/5

Google

Ive dealt with Craig at Leef properties for the past 8 months and he has been a pleasure to work with

Chris · 26 July 2024

★★★★★ 5/5

Google

Charlotte has been very effective and has always kept good communication with me I have no reservation in recommending their service.

Paul · 26 July 2024

★★★★★ 1/5

Trustpilot

The worst customer service experience ever

I wanted to leave a review after my partner and I have recently left the property that was run by Leef Property. It is fair to say that this is an easy 1 star review and if we could leave any lower of a rating - we would. The customer service of this company is by far the worst either of us have ever experienced!When we lived in our flat, we tried contacting Leef multiple times for numerous issues but we never got responses back. We had an instance of a really bad mould infestation that left me sick - we only received a response from the company as we refused to pay rent until the issue was fixed. We never heard back about our radiator not working - we went approx. 6 months with no heating in our living room/kitchen area, and we left the property with still no resolution to this. We are now in the process of trying to get our deposit back. We have emailed the individual dealing with us, twice about any updates on when we can expect the deposit back. Even if we don't get it back or all, we have no idea how long we could be waiting for - and Leef have had no communication with us about this. There have been more issues too, but these have been the worst.I strongly advise everyone not to use this company as their customer service is the worst I have ever seen and hope no one ever has to go through the stress and worry we have had to.Customers and ex-customers should never be treated like this. Absolutely appalling.

Harvey · 15 December 2023

★★★★★ 4/5

Google

I have rented my flat for 3years now and am generally happy with leef properties. The only thing that lets them down is the maintenance side. If reporting a maintenance issue be prepared to wait a lengthy period to get your issue resolved! Kaye is very easy to contact and is very efficient when dealing with any queries or complaints (thanks Kaye)

Claire · 22 June 2019

★★★★★ 5/5

Google

I was amazed by their professionalism! Heather was very on time and patient. Every moment with her was amazing. A true blessing to withness her talents at what she does.

Kymani · 21 January 2024

★★★★★ 5/5

Google

I just want to thanks Heather, she is a professional kind person and she helped us to find best flat based on our needs.

Davood · 21 May 2024

★★★★★ 5/5

Google

I am writing a review one of the agents for Leef Properties, Carol. Carol went above and beyond helping me with my flat in regards of moving. Great service received from her. Thank you Carol.

Michael · 24 September 2023

★★★★★ 5/5

Google

Mo was a great help.

Jon · 12 June 2026

★★★★★ 5/5

Trustpilot

Great viewing experience with Claire

Great viewing experience with Claire, such a friendly and professional lady!This is how customer service is done, thank you Claire

Ms · 27 July 2024

★★★★★ 5/5

Google

James did a great job of resolving an issue.

Mustafa · 12 May 2026

★★★★★ 5/5

Google

Great customer service from Jo, appreciate all of your property advice, a highly professional service.

Amy · 26 March 2026

★★★★★ 5/5

Google

Our experience with the Leef properties on tenancy was smooth. Charlotte kept us informed throughout and coordinated the entire process.

Sid · 26 July 2024

★★★★★ 5/5

Google

I think that leef are getting a bad name and don't really deserve it. I had a slight hold up when moving into bi-water house but that was near Xmas so had to be expected,Joe and Chris did everything to try and help me including a weeks free rent for my inconvenience,vikki is also very helpfull in the office..I don't have any affiliation with leef property's and this is a very honest review,if you give the guys time things will fall into place and please do rent with the company. The appartments at bi water house are nice and the area is quiet and peacefull all you need really after a hard day at the office

Paul · 22 June 2017

★★★★★ 1/5

Google

I have never known an estate agents so poorly ran, there is zero communication, the staff are rude, I’ve had many problems in my property that need addressing some which are affecting my basic human rights. If I could advise one thing it would be not to get a property with Leef property management.

B · 21 June 2023

★★★★★ 5/5

Google

Sarah is very very helpful and great to talk to amazing work Sarah 😀 …

Keira · 12 October 2024

★★★★★ 5/5

Trustpilot

I like the property and and Claire was…

I like the property and and Claire was really helpful giving the information and always have a smiling face .

Amal · 19 July 2024

★★★★★ 5/5

Google

Leef has always been really good and recently Ella has been brilliant - great communication!

Patsy · 10 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Great experience when getting a flat. Had a viewing with Claire who was very friendly and assisted me in making an application for the flat. When receiving the keys to the flat she was very helpful in showing all the appliances, water and electric readings

Dylan · 5 June 2025

★★★★★ 5/5

Google

The service here is very good, especially Sarah and Charlotte, who are very enthusiastic and helpful. Thank you very much.

Chuchu · 14 July 2024

★★★★★ 5/5

Trustpilot

Really good customer service received…

Really good customer service received from Claire when viewing a couple of flats yesterday. She let me know of other flats that were available closer to my move out date and even provided answers and pictures after hours when I requested. I feel like she went above and beyond to provide me with the information I needed. Really love the flat and looking forward to hopefully living there.

Customer · 14 July 2024

★★★★★ 5/5

Google

Heather is the nicest agent, made me feel comfortable and gave me all the info I need it and her Spanish is excellent

The · 21 May 2024