Trusted Agent profile · Warrington
★★★★★
1,162 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,162 reviews on two platforms, including 917 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Leef Property Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warrington.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
GoogleI have been working with Nathan Bleasdale (Senior Portfolio Manager) at Leef in reconciling our company account. Nathan has been extremely helpful and responsive when reconciling our account and have successfully resolved all queries in great time. I would be more than happy to work with Nathan and Leef again in the futurePositiveResponsiveness, Professionalism
5/5
GoogleMo was very helpful and helped me move in easily
1/5
Googleabsolutely appalling! This company had contractors in to the apartment that i rented who took it upon themselves to turn my electric heating on at my expense ! As i don’t live in the property anymore i didn’t realise they had not even switched it off so the heating was running for days and racking up a £10 a day electric bill that i was responsible for! After emails back and forth they’ve finally agreee to cover this bill however since i’ve stopped having to pay rent they just seem to have fell off the face of the earth??? got told payment would be received within 3-5 business days but it’s now been over this and i’ve not had a single reply to my multiple emails i’ve been sending regarding this. They’re quick enough to reply to emails when it’s something that suits them but as soon as it doesn’t they just seem to ignore you.
1/5
GooglePlease avoid at all costs and trust the many 1 star reviews. 1. Provided me with my contract 1 hour before my move in time, although we had been in contact for over a month. 2. Extremely unresponsive, had a water leak and had to handle it myself to avoid flood damage. 3. Extremely unresponsive, terminated my contract in January and paid ~£600 to readvertise it, it is March and the property has yet to be advertised meaning that I will keep to have to pay rent. 4. Won’t even reply to where I need to return my house keys You will only get responses when it is about them getting paid, but nothing in return when you need your property manager.
1/5
GoogleDO NOT RENT FROM THEM, I repeat do not rent flats from this letting agency…. They’re very quick to get you moved in, but they stop caring about their tenants after that. The flat I rent from them was freezing, poor insulation, it was freezing inside the flat more than outside. The bathroom and whole flat was full of damps and moulds few months after I moved in. The mould and damps destroyed my personal properties, including my cloths, my new wardrobe, my new shoes, my duvets, my cottons and my travelling bags etc, I reached out to this letting agency a lot of times till I got fed up. I have videos of all my properties this flat is damaged and all water leakage. But these guys at Leef didn't even care after many complaints!!! Now I have been begging them to refund my deposit which they have practically ignored me for over one week now.. 😡😡😡😡😡😡 I would give no star if is possible..
1/5
GooglePlease ignore the FAKE 5 star reviews which are obviously not genuine. Simply filter lowest to highest reviews and you will find the real ones. The properties they let out are poorly maintained, have hidden damp and mould issues which they paint over and hide for the viewing, then within days of moving in the mould reappears. They refused to provide gas and electric certificates which is a legal requirement. They will hold your deposit and refuse to pay it back for preexisting issues which were there before moving in. Very unprofessional once you have signed the contracts they do not want to know anything. Any maintenance or repairs which you report will get ignored. I was left with no hot water for weeks because they kept saying they would send an engineer and nobody turned up. They will be prompt and polite in replying initially, however once the contracts are signed they fall off the face of the earth! Don't answer emails, and when you get through to them on the phone they are rude and unhelpful.
5/5
GoogleI'm happy with the flat. Claire was lovely always engaging conversation and made sure that I understood everything before she left. She explained everything in detail and made it abundantly clear. 10/10
5/5
GoogleWe were looking for a one bedroom rental for my daughter in the volatile property market in Manchester. Communications were good with Leef and Scott who gave us a tour of one place was super helpful. I can recommend this company.
3/5
GoogleI wish I read the reviews before renting cause everything that everyone is saying 1000% correct. But thank you to Craig , who helped speed up the process and understand the process, don’t let him go.
1/5
TrustpilotConvincing myself it’s a fake company
Enquired to visit a property but even that’s an absolute wild goose chase, nobody on the end of the phones, nobody at the end of the email inbox either. Enquired twice to Leef Properties via zoopla AND right move like they kept saying on the automated phone calls and after a week of waiting I ended up leaving an email saying if the property isn’t available atleast have the decency to inform enquirers. I then looked at reviews and they speak for themselves. Poor communication isn’t exactly a trusting experience that landlords or tenants would want to put faith into.
5/5
GoogleI had many assistance with Vikki whilst going through my process with Leef property. I can honestly say she was so helpful, friendly, curtious professional, very good with communications and knowledgeable. Vikki made the process so much easier. Thank you so much Lorna
5/5
GoogleDealt with Ellie from All Six House. Very helpful and responsive to messages and questions from viewing to after moving in.
5/5
TrustpilotHeather was fab!
Heather was fab! She was really personable and easy to get on with. Her knowledge on the property was great and she answered all questions.
5/5
GoogleKatie is very quick with her responses. She solved my issue with my bin door immediately. She is very polite and understanding. I’ll give her 5 star
1/5
TrustpilotAVOID THESE LIARS
Well where do I begin.Painted over walls that obviously hide damp just to hide this up on viewing, obviously after moving in it is now everywhere. Completely stuck in this house now too, black mould appearing everywhere. Constantly reporting things on that stupid app just for them to be read and told ‘someone’s coming out’ to them never to come or come and do nothing, ignore anything to do with emergencies, such as leaving us with no heating or hot water. AWFUL people. I’m genuinely heartbroken they’ve ruined my first home with my partner. They bare face lie to you, let you live in mould and damp. Only lived in the home for a few weeks and everything showed up, months later I’m still stuck and no end in sightSuch a bullsh*t company with bullsh*t staff
5/5
GoogleThank you for the viewing. Finger cross i get the beautiful house which was shown by lovely Mo. She was wonderful in assisting me. Thank you Pete for the opportunity. Have a great year!
5/5
GoogleLovely experience. Ella was professional and always ready to help during the process.
1/5
TrustpilotAbsolutely horrendous company I can’t…
Absolutely horrendous company I can’t recommend you don’t use these enough. Very quick responses when they required payment for holding deposit then barely a response after that. We were informed that our move in date had been pushed back two months two weeks prior to the move in after having to prompt multiple times for response. What’s more shocking is they were aware we were living in temporary accommodation waiting for our apartment. Absolutely no ethics or consideration for customers. Useless receptionist only gets off her chair to speak to anyone after I phoned her four times practically begging for answers. Cherry on the cake is they took a week to send the money back even though we were desperate and students, which we were told is their target audience. Never ever rent with these. Awful staff can’t be bothered unless prompted multiple times god knows what they’re being paid for
1/5
GoogleTerrible experience moving out. After failing to return my deposit within the timeframe allocated by the Deposit Protection Service (DPS), and following multiple emails, plus an additional week I gave them to respond, I had to submit a statutory declaration against them. This included getting a solicitor to witness the signing of my claim, which is fortunately cheap but I had to pay for it myself. They then responded the day before the deadline, and tried to deducted £120 cleaning fee. This went to a DPS adjudicator and they subssquently it was reduced that to a £40 deduction with the remaining £80 to be returned to me. It has taken over 16 weeks from my tenancy ended to get an outcome, and it will be 4 months since moving before I get back all the money I am owed. They’re very quick to get you moved in, but they stop caring about their tenants after that.
1/5
GoogleTerrible letting agent. The 5 star reviews are astonishing! Never reply to your emails. Don’t answer the phone at all. Don’t deal with any issues raised to them - even if a contractor is assigned, the work is never authorised and completed. We had to leave our tenancy early due to the maintenance of the property being so substandard. We got that desperate we had to involve our local council to action a visit from environmental health. The house had 3 rooms without doors (effectively a fire safety hazard). Live electrical wires left on display (we have 3 children). The house then developed black mould and again it still hasn’t been looked at or dealt with. We have asked repeatedly for a breakdown of moving out costs (due to breaking a lease agreement) - our emails are ignored. Calls are useless (because no one answers). Our property manager was entirely rude, unhelpful and very argumentative, verging on condescending. We have sought out a solicitor to challenge any and all costs upon exiting the property and very prepared to go to court with respect the subpar property management. We have been advised our evidence does show a clear violation of their obligations under section 11 of the landlord act. But of course this company absolutely do not like to engage in dialogue and instead bury their head and I very much suspect they are gonna send us countless letters upon leaving the property (despite us proactively agreeing to compensate the landlord for her rent from our leaving 4 months early - as much as it isn’t deserved, but the company would prefer not to answer our emails). Again, absolutely horrific communication and once you have any issue you are met with fierce argumentative colleagues, or you are entirely ignored (pick your venom because you are guaranteed one or the other). If the company wish to reach out I 100% welcome this and Id be more than happy to issue my solicitors letter - id quite happily drive the sum 300 miles to the office from the property at this rate. Be very careful renting from this company. They like the money and not the maintenance of their properties and it’s the landlords I feel sorry for. As a side note we have no arrears or any other reason to be upset with this company. If they wondered why the house sat empty for so long last time - this may help them understand.
5/5
Google"I recently had a great experience with Leef Properties management and I highly recommend them to anyone looking for a rented property. I was looking to move from the Southern to the Northern part of the country, specifically around Manchester, and the Leef Properties management recommended a property that met all my requirements. From the beginning of the process to the application process, referencing and moving arrangements, everything was smooth. It has been almost one week since I moved in and I have already settled into my new property. I appreciated their engagement, collaboration, effectiveness, time management, and process automation which made the process smooth, transparent, easy, and faster. I would like to thank Ms. Charlotte Thorpe and the entire Leef Properties management team for their excellent service."
5/5
GoogleClaire was very helpful during our move in process. She was able to answer all our questions during our initial viewing. And when we moved in she was amazing and very considerate with answering queries. The whole process has been really smooth.
5/5
GoogleThe lovely lady that showed me around Heather was absolutely fantastic and was very thorough in the property viewing explaining everything I needed to know. Thanks Heather your amazing
5/5
TrustpilotHeather - area manager - Leef properties
Couldn’t have asked for a better viewing . Heather was very professional and made us feel extremely comfortable with the viewing.
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Tell us what you need and we'll put you in touch. Leef Property Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warrington.
