5/5
GoogleClient for 4 years +, Chloe has been highly responsive in handling everything, top notch service.
Trusted Agent profile · Warrington
Leef Property Management Ltd Warrington reviews
★★★★★
1,162 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,162 reviews on two platforms, including 917 Google reviews rated 4.1.
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Reviews
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
Google1/5
GoogleWhere do i start from? First of all, If i could i would give it 0 stars. I was looking for an apartment and came across Leef Properties an apartment in Bolton area. I was given an appointment for viewing and was given a tour around the apartment by an agent. He was very communicative and great. I applied for the place. everything was fast and went smoothly as you would want. I ended up moving in. The service was good at the start. I was also advice to give a good review which i ended up doing as well. Furthermore throughout the term i had issues. The bed was broken so i couldnt move in straight away as waiting for a nee bed previous tenant broke it, my agreement has already started and im not even living there, im having to chase this up but nothing, finaly the bed had come i had to get my own mattress as the matress they provided was horrendous worn out and damp on it. I advised them on the online portal shower issues, window issues and much more but noone bothered to care noone come out to fix even after calling multiple times. They replaced a safety fire door with a cheap temporary door and never but a new fire safety door until i ended up moving out, the old door was still in the hallway(safety hazard)!! Now i 6/7months down the line i needed to terminate my contract due to family emergency and needed to move out, agents and my apartment manager was not reasonable at all and never replied delaying things. I given my notice and also paid early termination fee, they had delayed it so much i felt trapped. 3 months down the line they found new tenant they signed the contract and i was told i can leave, had a check out date, everything was agreed checked out so and so, a week later i got an email saying the new tenant dropped out last minute and that im still liable for everything which was a shock and very stressful this was not right it had disturbed me mentally. The property manager then said “sent it accidently you are not liable something like this. I was told i will get my partial rent refund back its now been around 4 months i have not got my refund. Everytime i email they have an excuse like”we are chasing this up with the landlord or i get an automated reply as “on annual leave” this has gotten out of control they are suppose to be an professional agency. The receptionist was very rude i have no words for her she was very unprofessional and everytime i called she said i would need to email the property manager and the call would literally be less than a minute, no help what so ever. Overall my experience with this agency was dreadful, very unpleasant, they are very unprofessional and scammers, this is my experience and im still trying to recover my money..My advice stay away from this property agency
5/5
GoogleI’d definitely recommend leef properties . Especially Vikki Denis the Portfolio Manager , she is very professional , polite answers all emails quickly and is always willing to answer any queries you might have . Nothing is to much trouble for her , always willing to help in whichever way she can ,
5/5
GoogleHeather ***** progress All information and forms given in a timely manner. The personal conversation with Claire was of the highest quality, very polite and professional, able to answer all questions thrown at her. He was very prompt in sending all the necessary information. Top service. Thank you
5/5
TrustpilotSupportive and well organised area manager
Claire is very helpful and organised. I met her twice, once during key handling and again during inspection, and both times everything was perfect. She answered my questions in a nice way.
4/5
GoogleI've had a very good experience with Leef minus a couple of bumps in the road pre-application which I believe were due to a smaller group of staff which has now grown and subsequently improved significantly. Specifically, Rachel has been very helpful and always around to answer my queries. She went out of her way to organising moving into the property for me by working outside of her usual hours. Rachel was also on hand during evenings before I moved into the property to answer some questions I had during the pre-move anxiety! Following my move in, any questions, queries or maintenance requests I have placed have been answered promptly and correctly, and if they haven't been able to resolve the issue they've pointed me in the right direction. I would definitely recommend this company to people looking for properties. Their portfolio is very high quality and the staff do a very good job.
5/5
GoogleI have had my property for a year now and management has been stress-free, thanks to Oliver Carter. Oliver communicates efficiently with me with updates on renting, tenants and provides professional guidance with quick actions.
1/5
TrustpilotMany good reviews which I was one of…
Many good reviews which I was one of them at the start, they do great to get you in the property and sign the contract, then suddenly unresponsive, no one will fix anything, you eventually decide to leave and they make sure they hold the deposit for longer and never respond on time to advise.
5/5
GoogleI have dealt with Nathan Bleasdale whilst being in our rented property . Excellent service and always happy to help! Very happy with all aspects of services and communication Nathan provides. Thank you!
5/5
GoogleThe team were excellent in service delivery. Chloe was pretty professional and exceptional in managing all the processes with relevant information to all my questions. Long Live Leef Properties.
5/5
GoogleElla was really good with doing our renewal, fast response and kept us up to date. An agreement was made to suit both landlord and tenant. Everything was straight forward.
5/5
GoogleI have been renting with Leef for almost 3 years now and they have always been great to deal with. I recently went through a tenancy renewal and it was made simple and easy. I’d like to thank Emily who was very professional, helpful and efficient and sorted everything for me.
1/5
GoogleAvoid at all costs. We had a very negative experience as the company is impossible to communicate with. They were only easy to contact until they received a holding fee from us. After this, they moved our move-in date to a month later than what they initially promised, leaving us at risk of having nowhere to stay for a month. They didn't even warn us about this delay, we found out by chance when we complained about their failure to show up for an arranged meeting to pick our flat. They would take 3+ weeks to reply even to basic questions via email and reaching them by phone was nearly impossible. Even when we did get an email response, this would be brief, repeat what they'd already said before, and ignore most of our questions or concerns. Eventually, we ended up renting another flat with another company, as they took so long to reply that we assumed we'd been abandoned. We asked for our holding fee to be returned event as Leef failed to provide accommodation at the required date and ghosted us for weeks, but of course, they never replied. Update: Three months after having moved into our new flat with another agency, Leef contacted us as if nothing had happened, telling us that the building they had advertised as available over 4 months ago was finally available. At least, the ultimately agreed to return our holding fee, but all in all, the experience was extremely stressful.
1/5
GoogleStarted out lovely, the house viewing was really polite, house looked good with minor issues we were told would be fixed before we moved in. We moved in and problems not fixed, reported on the portal and took 3-4 days to fix. Fine no problem, they weren’t emergent. Been here a couple of months now and the house is held together with what feels like glue, we’re finding lots of issues which comes down to being poorly built which we were not made aware of. The kicker is we found out 2 weeks ago that we have no heating, I tried everything to get it working to no avail. Reported it on the portal which says heating issues are emergent and will be responded too in 24-48 hours. Well it’s been 2 weeks and nothing. We reported multiple things since and nothing. We tried emailing last week and nothing. We’re both busy with work so my partner tried to call the office for an update only to be met by an extremly hostile receptionist who just said the property manager isn’t in. When questioned about any kind of emergency contact we can have to call, she just started shouting abuse at my partner. We’re now expected to wait god knows how long to get our heating fixed with no way too speed up the process… lovely
5/5
GoogleI have used Leef Properties for many years. They have provided a consistently professional level of service. They have also gone the extra mile in helping protect my investments. Highly recommended.
1/5
TrustpilotAvoid Leefproperties at All Costs
I am writing this review to warn others about my extremely negative experience with Leefproperties. After renting a property from them, we were subjected to a frustrating and unfair dispute over our deposit.Despite leaving the property in impeccable condition, Leefproperties has invented various reasons to withhold our deposit. Their tactics have been nothing short of deceitful and unprofessional. I am still fighting to recover our rightful money.I strongly advise anyone considering renting from Leefproperties to think twice. Their treatment of tenants is unacceptable, and I would not recommend them to anyone.Beware of positive comments on social media because they are all fake.
5/5
GoogleHad a property viewing today and met Claire. Claire was so friendly and professional, really helpful and definitely put me at ease looking for my 1st property to rent. I’d highly recommend anyone searching for a property to get in contact with Claire! Thank you so much
5/5
GoogleExtremely professional company with a great response time; Joe, Chris and the team are always available (frequently out of office hours) to respond to concerns and queries. We take our landlord responsibilities very seriously and that means putting in place a professional agent who has the interests of both its landlords and tenants at heart. We expect 5* service for our tenants because we want them to feel valued and appreciated and we certainly get that from Leef Properties.
1/5
TrustpilotStarted out lovely
Started out lovely, the house viewing was really polite, house looked good with minor issues we were told would be fixed before we moved in.We moved in and problems not fixed, reported on the portal and took 3-4 days to fix. Fine no problem, they were emergent.Been here a couple of months now and the house is held together with what feels like glue, we’re finding lots of issues which comes down to being poorly built which we were not made aware of.The kicker is we found out 2 weeks ago that we have no heating, I tried everything to get it working to no avail. Reported it on the portal which says heating issues are emergent and will be responded too in 24-48 hours. Well it’s been 2 weeks and nothing. We reported multiple things since and nothing. We tried emailing last week and nothing.We’re both busy with work so my partner tried to call the office for an update only to be met by an extremly hostile receptionist who just said the property manager isn’t in. When questioned about any kind of emergency contact we can have to call, she just started shouting abuse at my partner.We’re now expected to wait god knows how long to get our heating fixed with no way too speed up the process… lovely
1/5
TrustpilotListen To The Bad Reviews!!
I was shown around the property by Mo, who was lovely and very communicative, and the timeline from viewing the property to moving in was really fast and went smoothly. Claire gave me the keys and explained everything I needed to know really well, and answered all of my questions. Very happy with the service I have received so far :)Update: The bad reviews are completely true. So the staff were nice in the beginning, but we have been renting for a few months now and one of the sinks is leaking and there is no heating. It was reported on their platform and we heard nothing back, so I emailed our property manager that we were assigned, and again, I heard nothing back. I rang up and I don't know whether it was because it was 4.30 on a Friday and she was waiting to go home but the receptionist was absolutely vile! The phone call couldn't have lasted more than 60 seconds and I just asked for an update, and she was immediately awful and rude from the moment she answered the phone. I was told there's nothing she can do because the property manager isn't in and I asked if there was some emergency number I can call and she nearly bit my head off! She said absolutely not, there's nothing she will do and was so hostile, I had to hang up because I was just being screamed at. I'm baffled at the response really because it was so unprovoked - I was polite and literally only asked those two questions. So we still have no heating, it's absolutely freezing, I don't have the landlord's information (who I'm sure would want to know about the problem because in the winter the pipes will freeze) and it's rapidly becoming an unlivable situation. I have reported this to the council but other than that I think we're just stuck paying rent and having showers to try and keep warm. Please don't rent with these people, they tell you to leave a good review when you sign on because they have so many bad ones, but this is for a very good reason. If there are any problems with the house they just ghost you and best of luck if you're one of the unfortunate souls that has to deal with the receptionist from hell!
5/5
GoogleI worked with Ella Twiss and she has been amazing from start to finish. Punctual with emails and happy to help with information and moving the process along. Would highly recommend
1/5
GoogleWorst agency we have dealt with. I would warn all people off looking to rent with leef (read all 1 stars before going ahead) and warn landlords that if your property is not rented out in a reasonable time it is because of the terrible agents. Odd that they expect you to pay the holding fee before any terms and conditions are sent & signed and then the terms and conditions say it is non-refundable once they send them. 🚩Wanted full rent and deposit upfront because of being a student in a student and working professional couple household, didn't even bother to properly put a guarantor through referencing and wanted the sensitive info sent over by email instead of through a tenancy portal, we were willing to send the money but as they kept expecting the money before we had a legal contract enclosing the 12 months rent was being paid in full, we refused. Impossible to contact or get in contact with in a reasonable time.🚩 Many false promises made by different agents about a move in date and when they would ring back, just to get us to apply and to stick with them, receptionist is horribly rude to everyone who we know called up and often refuses to pass you on or lies that they have left a message. The awful agent who was dealing with the property asked us to send almost 13k total upfront without a contract and saying to send it today & then the next day being told SHE NO LONGER WORKS THERE ONLY AFTER WE RANG UP 3PM THE FOLLOWING DAY TO CHASE UP??? spelling mistakes in emails, no email signature sign off at the end of half of the emails and to top it off, the emails end with a message that basically says don't take anything said in emails to be legally binding, so imagine if we sent the years rent before signing a contract like they wanted, very off. I seriously suggest the company change to actually being accessible by phone and email. Can you imagine the nightmare to contact them if there was an issue if this is how they behave when they are trying to get a tenant in!
5/5
TrustpilotHeather was absolutely amazing!!!!
Heather was absolutely amazing. Made me feel really welcome and showed me around the property, which was absolutely stunning.Hopefully, I will be successful on leasing the property as it was a pleasure working with Leef properties.
5/5
TrustpilotGreat viewing and good communication
I had a very thorough and informative viewing led by Scott from Leef Properties. I found Scott to be really helpful with a lovely demeanour. He helped me to go forward with the application process, and his colleague Charlotte has been very prompt in communicating with me and the other tenants. Good experience all round.
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Tell us what you need and we'll put you in touch. Leef Property Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warrington.
