Trusted Agent profile · Warrington
★★★★★
1,162 reviews across 2 platforms
12b Olympic Way, Birchwood, Warrington, WA2 0YL
Leef Property Management Ltd's office in Warrington, at 12b Olympic Way, is rated 4.1 out of 5 across 1,162 reviews on two platforms, including 917 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Leef Property Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warrington.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
GoogleKaye has been AMAZING throughout. Nothing has been any trouble and even checking in after the move. An absolute credit as an employee of Leef. If the ref of the Leef staff were as helpful and compassionate as Kaye then the whole process would be a breeze. Thanks for all your help and keeping in-touch!
5/5
GoogleI just wanted to say Thank You to Kaye for showing me the apartment and helping me with my application process. She was very friendly and communicative, always came up with some quite good suggestions whenever asked. As well, also wanted to appreciate Kelly Nolan for her help throughout my application and moving-in process. Cheers
5/5
GoogleHeather has been exceptional with helping me re let the property I am in at the moment. I have had to move due to work and she has actively tried her hardest to get new tenants and communicate with me. Really happy with the service from her!
5/5
GoogleLeef Properties has been fantastic! As a landlord, I appreciate their professionalism, excellent communication, and efficient management. They maintain the property well and ensure tenant satisfaction, giving me peace of mind. Highly recommend to any landlord seeking reliable property management!
1/5
TrustpilotIf you’re a landlord who cares about…
If you’re a landlord who cares about your tenants, avoid Leef. If you’re a renter considering a property managed by them, run the other way.This agency is a masterclass in poor communication and disregard for renters. Emails go unanswered, leaving you in limbo. You never know who is actually responsible for managing your property, agents seem to come and go without any notification or handover, and you’re left chasing for basic updates or resolutions.Their lack of professionalism and transparency makes dealing with them a constant headache. It’s deeply frustrating to feel ignored and unsupported. I truly hope they improve, but for now, I cannot recommend them to anyone, landlords or tenants alike.
1/5
GooglePlease listen to the reviews biggest mistake I’ve made. They don’t answer your calls or respond to emails,when something is wrong in the property you will be waiting months before it gets fixed. I’ve been waiting on a bed for nearly 9months and I have emailed them Numerous amounts of times There just interested in the money Management is shocking. I lived in grange house in Middlesbrough no security cameras don’t work or anything
Hi Big Boy - Many thanks for your review. We are aware 2 beds were broken throughout your tenancy and the client was reluctant to replace the second time round. We can see that this issue has been put to a close.
5/5
GoogleThe journey of my family moving in to our new apartment has been amazing, thanks to Sarah. From the day of the viewing till the day of checking in, she has been very accommodative and patient with good communication skill. She answered all my questions and was willing to help at every stage. I highly recommend. Thanks Sarah.
5/5
GoogleThis company has really helped me out as an handyman. Due to completing many jobs. I would recommend Leef Properties.
1/5
TrustpilotThe worst agents I’ve had to deal with.
Jenny started off really nice. I moved into the Millbeck House property in July 2023 and it seemed okay. My initial concern started when I would complain about issues in the house and would not receive a response.Would you believe, I never used my TV all through the duration of my stay due to their bad cables and Nathan Bleasdale, Jenny, Ella Twiss or Charlotte Thorpe would never reply to any of my emails.The room windows did not have any coverings and I wasn’t allowed to provide one without a fine.The heating in the bedroom would automatically go off shortly after being turned on and they wouldn’t replace them. Imagine having a one year old and using and electric blanket/ mobile heating due to the incompetence of these lots. My mailbox was broken and they never attended to it. My holding deposit of almost £900 has not been paid 4 months after leaving the property.They claim I left scruff marks on the wall etc which I suppose would happen whilst living in the property. However, they were happy to get a new tenant less than 10 days after I left without any painting jobs done. So much for needing all of my holding deposit.There’s so much I want to add on here including screenshots of our correspondence but I can’t attach them on here. They are literally the most incompetent people to hold a job and I’m putting it mildly. The day you lot get a class action lawsuit due to your negligence (oh and I’m very sure it’s coming). I’ll gladly be a witness.
1/5
GoogleSpoke to an absolute Karen in the letting department. Attitude was disgraceful, kept interrupting me when I was speaking and was very rude. Wouldn’t recommend this company. Kind regards, Ryan Pearson
5/5
GoogleWant to say a big thank you to Kaye, she helped us move in to our apartment over 2 years ago and now she has helped us move out of the apartment. Very friendly, excellent customer service and really knows what she is doing. Thanks kaye, you deserve the 5 stars! Sam and Vinnie
5/5
GoogleEva Barrett at Leef provides fantastic customer service. Every time I've dealt with her it's been prompt and incredibly easy. Working with her has been a real pleasure.
5/5
GoogleHeather has been a darling from me viewing the property to my check in she has given me all the information and understanding of the tenancy she is very approachable and helpful thanks heather your an asset to Leef
5/5
Google"I had an excellent experience with Leef Properties. The staff, especially Elouise were incredibly helpful and attentive. They made the entire rental process smooth and enjoyable. I highly recommend their services to anyone looking for a home!"
5/5
GoogleI dealt with Kaye during my time with Leef property management. She showed me around the property before I moved in and she was very friendly and approachable. She was very helpful and made sure I had all the information I needed for moving in etc. She was great throughout my whole tenancy with Leef. Excellent service!
5/5
Trustpilot5 star review from heather
We had a viewing for a property and heather the lady showing us was lovely. Very helpful, straight forward. Gave us all the information we needed and helped us along the way. From showing us the property to helping us fill out the paperwork! She Was an outstanding help and was a great experience!
5/5
GoogleJo F was very helpful answering my queries on the Renters Rights Act. A very professional service, thanks again.
5/5
GoogleI recently moved into a property and the service was excellent from start to finish. Both Emily and Kelly were extremely responsive throughout the process providing insightful advice and recommendations. Emily was able to deal with any and all queries whilst Kelly maintained an effective line of communication with both parties. I would definitely recommend Leef to anyone looking. Continue doing what you're doing guys!!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAs a landlord I have used many letting agents over the years , I have FINALLY found one that suits all my needs , Chris and the team are very professional and sort everything from finding the right tenant to checking their credentials,Deborah Cooke the new maintenance manager has really got on top of things and is quick to sort out any issues , the last thing we all need is Tenants contacting us personally , another thing that lets many agents down is the lack of communication and getting to speak to the right people to deal with any problems . Again I carnt fault Leef in this department. Keep up the great work guys
5/5
GoogleFrom the beginning of the process I dealt with Emily and she was an absolute star. I called and emailed several times to see the property I now rent and Emily was friendly and patient all the way through and really helped us along and kept us updated. We were shown round by Mike and he made it very easy to put the application in there and then. After this Suzanne helped and put up with us throughout the application which we got done in less than a week. Upon moving in we met the lovely Claire who let us know we would be her point of contact if we needed anything and gave us her mobile to call if any issues arose. All in all an excellent experience with a very friendly and professional team.
5/5
TrustpilotI just got an apartment with leef…
I just got an apartment with leef properties Big shout out to Sarah for being so amazing and polite from viewing the property to asking her lots of questions and getting our keys today she’s been so helpful.
5/5
GoogleClaire is a fantastic individual to work along side. As the building manager it is comforting to know that I can always approach Claire with anything and I will be greeted with a smile and the utmost professionalism. I have never, and can't see me ever, had cause to not enjoy working with Claire. If only all professionals had the same ethos as Claire. She is a credit to Leef.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleScammed! After paying a £140 holding deposit, they then enforced an undisclosed policy requiring a guarantor to be an immediate family member (blood relative apparently), which was not mentioned once in the terms and conditions. Despite my attempts to provide an eligible guarantor, they refused to accept anyone who wasn’t a blood relative. Following legal advice I requested clarification and proof of this policy but received no clear response, nor was I ever given the property manager’s contact details despite asking multiple times. My request for the holding deposit to be refunded was ignored and communication stopped. I thoroughly suspect Leef Properties may be running holding deposit scams enacting false policies not disclosed on any terms and conditions or contract in order to deny rightful refund. A complete and total lack of fairness and transparency throughout the process and their business practices, policies and contracts should be investigated. Avoid at all cost.
5/5
GoogleClaire was wonderful! The move in process was very smooth, professional and friendly. All of my questions were answered and Claire was very knowledgeable. Overall I’m super happy with how my new move has gone and I would highly recommend Leef property for your next move.
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Tell us what you need and we'll put you in touch. Leef Property Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warrington.
