Bridgfords Lettings Warrington reviews

★★★★★ 1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

★★★★★ 5/5

Google

I would like to thank Rachel Lockett and Alison Vickery for a highly professional service. They kept me informed all through the rental service ensuring I was kept informed of updates. They also dealt with the referencing and tenancy agreement expediantly providing an exceptional level of service. They are a credit to their organisation.PositiveProfessionalism

Martin · 24 October 2021

★★★★★ 5/5

Google

Marta was great during the whole process. She responded promptly to queries and helped us through all the discussions with the landlord. A great service. Thank you!

Dave · 27 March 2024

★★★★★ 5/5

Trustpilot

Grace at Bridgfords Withington was…

Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)

Niamh · 16 August 2024

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.

David · 13 June 2026

★★★★★ 5/5

Google

Our property was let within one day thanks to Nathaniel’s professionalism and experience. Would definitely use Bridgfords again due to local knowledge Nathaniel has .

Julie · 26 April 2024

★★★★★ 5/5

Google

Isabelle was extremely helpful and very knowledgeable in our search to find new home many thanks

Norman · 23 September 2024

★★★★★ 5/5

Google

Elliott (the mortgage advisor at the branch) was very helpful and patient with our unique situation. Would recommend!

Sam · 17 February 2026

★★★★★ 5/5

Google

We have recently listed our Bungalow with Bridgfords Estate Agents at Stockton Heath, the professional service with the good old smile to go with it has meant a great deal to us, we will certainly recommend to other friends and family. In particular, many thanks to Emily, Anna, Linda and Staff for making this possible - Frederick and Joyce Thomas.

Dave · 25 October 2019

★★★★★ 1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

★★★★★ 5/5

Google

I've been trying to purchase a house through Bridgfords, it's had every obstacle you could imagine thrown at it in preventing the purchase from varying factors. If it wasn't for the dedication, perseverance, blood sweat and tears from Lyn and Isabelle, I don't know where I'd be. They have been absolute stars. I can not fault them one bit, and fully recommend using Bridgfords for a sale or a purchase.

Matt · 26 May 2024

★★★★★ 5/5

Google

We had a brilliant experience using Bridgefords in Stockton Heath. The staff went above and beyond in any way they could to help us with our sale and search for a new home. We found their communication fantastic, with friends and family commenting on what a great relationship we had with the staff and how helpful they had been! We had several curve balls thrown our way throughout the selling process but Helen, Ellie and Lynn did absolutely everything they could to ensure we completed. Nothing was ever too much and its been so appreciated! Thank you all again.

Beth · 24 October 2023

★★★★★ 2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee · 21 March 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)

A · 17 March 2022

★★★★★ 5/5

Google

We found the Bridgfords team to be very supportive and proactive. They kept us informed and when we hit a small snag, we really felt they were on our side and we overcame to our satisfaction. We sold our house (STC) within three weeks for well over the asking price. During all this we were in Australia, but the Bridgfords team dealt with that superbly.

Heather · 25 July 2024

★★★★★ 5/5

Google

Great service. Easy to use and made our rental application & move in process seamless. Would use again and happily recommend to anyone. Special thanks to Marta & Nathaniel.

Ashlee · 28 November 2023

★★★★★ 5/5

Google

While attempting to rent an apartment in Warrington I encoutered a few lettings agents and I can say without a shadow of a doubt the team at Bridgfords was the most helpful, professional and interested of the lot; making the whole process very painless. I would particularly like to express my appreciation for Nathaniel and Marta the lettings negotiators who were superb. I would reccomend Bridgfords without hesitation. Many Thanks. Ian.

Ian · 27 March 2024

★★★★★ 5/5

Google

The Bridgfords team at Stockton Heath were professional, helpful and held my purchase together through some really challenging times, ensuring all parties in the chain were kept up to date.

Jane · 24 October 2023

★★★★★ 1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA · 13 March 2026

★★★★★ 1/5

Trustpilot

After being shown a property for rent…

After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too

Angry · 27 December 2021

★★★★★ 5/5

Trustpilot

Thankyou Alia Gould at Bridgfords call lane Leeds

Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.

Esteranne · 22 March 2023

★★★★★ 1/5

Trustpilot

Do not care

As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.

Rick · 2 December 2021

★★★★★ 5/5

Google

Thanks to Nathaniel for a very speedy let. Found great tenants in no time at all and always kept me up to date with progress. Excellent service.

Peter · 28 November 2023

★★★★★ 5/5

Google

Many thanks to Marta at Bridgfords for help with letting two of our flats. Great communications and always professional and friendly. Popular with tenants too. Highly recommended.

Robin · 28 November 2023