Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI’ve had a wonderful experience with…
I’ve had a wonderful experience with Johns & Co and in particular with Alexandra, who has been helping me and my partner move into our new home. She was really helpful and responsive, making the whole process easy and enjoyable.
Victoria · 30 September 2024
Agent replied · 23 October 2024
Hi Victoria,Thank you for your kind words! We’re thrilled that Alex made your move-in experience easy and enjoyable. We always aim to provide helpful and responsive service, and it's great to hear that you and your partner had a positive experience. Welcome to your new home!
★★★★★ 5/5
TrustpilotVery good service
Staff and service. Recently I had a very good service and solution by Mr. Luke Thomas.
Antonio · 19 May 2026
★★★★★ 5/5
TrustpilotGreat landlord experience
As a landlord, I am happy to share my very positive experience with Johns&Co and, specifically, Amber and Marwa. From the moment I engaged their services to manage the property, I have been consistently impressed with their professionalism, level of communication and transparency. Definitely recommended.
Alessia · 3 July 2024
Agent replied · 23 October 2024
Hi Alessia,Thank you for your recommendation, it is always great to hear about a positive experience with our team. We will be sure to pass your appreciation along to Amy and Marwa.
★★★★★ 4/5
TrustpilotHappy Customer …
I've worked with Johns and Co since 2019 and am satisfied with their service. While rental rates have sometimes been below expectations, their benefits outweigh the drawbacks. I highly recommend them. Special thanks to my agent Gemma, who's prompt and efficient.
Genelle · 8 September 2024
Agent replied · 23 October 2024
Hi Genelle,Thank you so much for your kind review and for your continued trust in Johns&Co! We are happy to hear that our services have been valuable to you. We truly appreciate your recommendation and are delighted to know that Gemma has been such a reliable and efficient agent for you. We'll make sure to pass on your special thanks to her!If there's ever anything more we can do to support you, please don’t hesitate to let us know. We look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotBrooke thank you for helping find my…
Brooke thank you for helping find my new apartment. The moment I talked with Brooke and passed on my requirements she was on the case and within 24hrs I had put in an offer on an apartment that I am extremely happy about. Brooke you rock thanks a million.
Musi · 17 April 2024
Agent replied · 23 October 2024
Hi Musi,We're thrilled to hear Brooke understood your needs perfectly and aligned them with a property perfect for you. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotReally pleased with the service!
Really pleased with the service!Always very well and kindly helped by our estate agent Vanessa. Every query was addressed and dealt with equally seriously. Also easily accessible by phone and email. Thanks for the professional way of working!
Mike · 24 October 2024
Agent replied · 23 December 2024
Hi Mike,Leigh and Sebastian are thrilled to have helped you find the perfect home. It's fantastic to hear you have established a wonderful partnership. Thank you for trusting us through this process!
★★★★★ 5/5
TrustpilotI can only say Mr
I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.
Nazli · 22 May 2024
Agent replied · 23 October 2024
Thank you for your kind words! We're thrilled to hear that Claudiu provided you with great service and support. At Johns&Co, we strive to deliver excellent customer service, tailored to each individual's unique needs. Your heartfelt appreciation means a lot to us.
★★★★★ 5/5
TrustpilotVery professional team
Very professional team, proactive and always available for help and to answer any queries. I love working with everyone specially Matthew who is ready to support and give the right solutions and answers always
Hassan · 19 December 2024
Agent replied · 23 October 2024
Hi Hassan,Thank you for your review. We strive to support our clients every step of the way, and it’s wonderful to hear that we met your expectations. If you ever need further assistance, we’re here to help!
★★★★★ 5/5
TrustpilotPriscilla was very helpful
Priscilla was very helpful, got my matter sorted very quickly too.
Giorgio · 24 August 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
★★★★★ 5/5
TrustpilotI had a recent issue with my lock hence…
I had a recent issue with my lock hence I contacted Lara Robson who responded promptly and arranged for the lock to be sorted within few hours the same. Lara has great customer service, very polite and responds swiftly to every concern have raised with her. She is great!
Konah · 8 April 2024
Agent replied · 23 October 2024
Hi Konah,We're pleased to hear Lara was able to get your lock issue resolved swiftly. We understand your time is precious and will always seek to mitigate any inconvenience for you. If any issues arise, do not hesitate to reach out to us!
★★★★★ 5/5
GoogleGreat service at Johns & Co! Anthony picked up my request within hours on a Saturday and I found a great rental property by Wednesday. Natalie was so fantastic throughout arranging my tenancy as well, always keeping me on track, responding quickly and reassuring me when I had questions about, well...everything! It's been great working with these guys, highly recommend.
Liina · 23 October 2021
★★★★★ 5/5
TrustpilotRenting with Johns&Co is easy and fast
Renting with Johns&Co is easy and fast. Brooke Williams and Bethel Gamma has been very helpful throughout the process.
Frankie · 2 December 2024
★★★★★ 5/5
TrustpilotGreat check out experience; expectation surpassed
I rented with Johns & Co for almost 4 years. To be fair I was gearing up for a terrible check out experience as it is often the expectation that agents make this difficult and try to deduct as much of your deposit monies as possible. To my surprise, I had a very pleasant check out experience. Jordan Ellis-Hope who managed the entire process was nothing but amazing. She was fair, empathetic and even followed up to check that I had received my deposit money. My expectations were definitely surpassed.
Mayo · 26 April 2024
★★★★★ 5/5
TrustpilotKudos to Johns&Co for assembling your team of super helpful staff members!
We are immensely grateful to Mr. Bethel Gamma for his unwavering support. He guided us through every obstacle and facilitated the Lettings Agreement flawlessly, for which we are truly thankful. Together with James Urdzal, their team acted swiftly to lease our Carpark Space when it became available. Over nearly a decade, I’ve remained loyal to Johns&Co, where Duncan Peacock consistently goes above and beyond to assist us. Even beyond office hours and during his holiday, he responds promptly. Words cannot fully convey our gratitude to them, we will continue to rely on them for all our UK property needs.
T · 26 April 2024
★★★★★ 5/5
GoogleRayan Choudry is very kind and helpful ! When we informed him of my rental needs, he promptly provided me with suitable properties to choose from. He was more than happy to answer any questions I had, even out of hours.
Zhurui · 11 October 2023
★★★★★ 3/5
TrustpilotVery hit and miss service as landlords.
Very hit and miss service as landlords.Today excellent, 5-star experience with Adete Gomes for a water leak, fixed in less than 2 hrs. A few months ago took unreasonably long to fix lack of hot water.
ANDREA · 15 November 2024
Agent replied · 23 December 2024
Hi Andrea,Thank you for your feedback! We’re delighted Adete delivered such excellent service. Your input helps us continue to improve and provide consistent 5-star experiences. To discuss your experience further, please contact us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotWell done and great job !
Well done and great job !Our sincere thanks to the Johns&Co team(Edith in Hong Kong , Victoria and James also Bradley from London offices) for the great advice and services in the letting of Aspen. Ambrose & Pansy
Ambrose · 16 October 2024
Agent replied · 23 December 2024
Hi Ambrose,Thank you, Ambrose & Pansy! We’re thrilled to hear that Edith, Victoria, James, and Bradley were able to assist with your rental journey. Providing tailored advice and exceptional service is what we strive for. Thank you for entrusting us with your let! Please let us know if we can assist you any further.
★★★★★ 5/5
TrustpilotKate handling
Kate handled the all rent review elegantly, expressing herself very nicely and most of all did not made if as if she was pushing and dictating as a lot of others did in the past.As a Landlord, for many years , I am myself I can confirm that I liked it very much!!
Mr · 11 January 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Kate .
★★★★★ 5/5
TrustpilotElliott of John & Co has done a fantastic job!
My agent Elliott of John & Co has done a fantastic job in helping me to follow-through the whole sales process till completion. He has gone above and beyond to ensure all the steps are on track and keeping me, an overseas seller, well informed. Many many thanks!
Bruno · 17 April 2024
Agent replied · 23 October 2024
Hi Bruno,Fantastic to hear Elliott has kept you informed at all points of your property journey, making it a positive and smooth experience for you. We'll be sure to pass your kind words along to him, it will make his day!
★★★★★ 5/5
TrustpilotYour staff Ellie Mai Hannah is very professional
Your staff Ellie Mai Hannah is very helpful for me to Manager my buy to let property in London (Silk District) Her response is very fast and professional.
Kelvin · 28 June 2024
★★★★★ 1/5
GoogleI had a second viewing booked for 5 flats i saw with Anthony who confirmed we will be seeing them on a Tuesday, i have it all in writing. When Tuesday came and I got my mum to drive down (2 hour drive for her) and we went to meet Anthony to view the flats he said NONE were available to view!!! He also lied to us and said they were rented out when they were NOT! He obviously forgot about my viewings and took us to see 2 flats that were not even close to what i wanted! I complained to the manger who said they have been very busy... lol! I will now take this further and have contacted the MD John Morley! What a disgraceful and unprofessional team they are at nine elms!NegativeQuality, Professionalism
S · 23 October 2020
Agent replied · 22 October 2024
Hi there. We’re sorry to hear your experience was not positive on this occasion, please do speak to us at customercare@johnsand.co where we will be happy to discuss this further. Thank you.
★★★★★ 5/5
TrustpilotLara Robson was very helpful with the…
Lara Robson was very helpful with the property management. She was very communicative and was readily available whenever I had questions or needed support. She made my experience with Johns&Co exceptional!!
Ema · 3 May 2024
★★★★★ 5/5
TrustpilotLara Robson did a great job liaising…
Lara Robson did a great job liaising with our tenant with regards to a sink issue. She managed to resolve the matter in satisfaction of both parties very quickly, liaising with contractors and the management company.
Javier · 2 November 2024
Agent replied · 23 December 2024
Hi Javier,Thank you for recognising Lara’s dedication and effective handling of maintenance issues! Her ability to communicate smoothly with tenants and contractors alike is a key part of our service, and we’re so glad it contributed to a swift, satisfactory resolution. Thank you again for your feedback!
★★★★★ 5/5
TrustpilotSilvia from Johns & Co
Silvia from Johns & Co. made the whole process run smoothly for me. I highly recommend! Friendly and professional team. Thank you so much for your assistance, you have been most helpful!🙏🏽
Andreia · 22 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
