Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEllie-Mai Hannan is a true disappointment
I have a really disappointing experience working with Ellie Mai and I think she is bringing damage to the reputation of your company because I don't believe this is the level of quality Johns and Co is providingI informed her my decision to end tenancy on Nov 11 saying I’m moving out Dec 15. I was asking for 1) let me know how much is letting fee 2) inform landlord asap 3) start finding new tenant. However after one month I still don’t see any progress. I tried calling, emailing, scheduling meetings. My calls are rejected, my meetings requests are declined and answers to my emails are delayed with no clear answer to my questions When I finally managed to call, I need to read my email to her on the phone because she didn’t care to open them and didn’t even know I emailed Today after finally agreeing on letting fee, she asked me to make payment so can proceed with the contract. I did so. And then I got an email after money is transferred saying hold off, I need landlord approval. informing landlord I’m moving is the very first thing I asked her to do in my email one month ago on Nov 11. Yet it was not done All the time I’m actively trying to find a solution to minimize impact on everyone for this early ending tenancy agreement I can’t do it all by myself. Especially I don’t have any trust in Ellie or your company after this. She is blaming the delay to her manager saying it is because her manager is away so he can't calculate the letting fee.immediately after following her instructions to transfer the money on letting fee I was asked to withdraw that. My money and time is not a game to her.I am hoping at least one should work with respect, diligence and integrity at the very minimum and is willing to take up responsibility. I also found out when she’s rejected my call and ignoring my emails today, she does have time to check and make comments on linkedin. Guess that’s more important than real work
MIAOGE · 6 December 2024
★★★★★ 5/5
TrustpilotI had the best experience working with…
I had the best experience working with Victoria McDaniel and Leigh Hallett as my letting negotiator and Administrator respectively. They made the whole process seamless and fast, given that I had a tight deadline to meet. I will highly recommend their services to anyone looking for a top tier letting agent.
Agbai · 22 October 2024
Agent replied · 23 December 2024
Hi Agbai,Thank you for your trust! Victoria and Leigh are happy they could make your experience swift and smooth, even on a tight deadline. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotBest estate agent in London
Jay and his team have looked after my apartment in the uk for 8 years. They have been the best estate agents I’ve used in the UK and I recommend them highly.
Roscoe · 5 December 2024
★★★★★ 5/5
TrustpilotShout out to Mystique and Vanessa
Appreciated how vigilant and communicative the agents were at Johns & co. Big shout out to Mystique and Vanessa who have made the move in process feel so much easier than ever!
Genie · 5 December 2024
★★★★★ 5/5
TrustpilotPrompt and Excellent Customer Experience
Priscilla is ever ready to assist reliably whenever needed. Well done and thank you Priscilla
Eng · 22 March 2024
Agent replied · 23 October 2024
Hi Eng,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to Priscilla!
★★★★★ 5/5
TrustpilotGreat support
Brooke Nickless has been fantastic and very quick to address any issues regarding flat maintenance.
Lavinia · 20 March 2024
Agent replied · 23 October 2024
Hi Lavinia,We're pleased o hear that Brooke was proactive in dealing with your maintenance issues. We will be sure to pass your positive feedback along to her.
★★★★★ 5/5
TrustpilotVanessa Sin and Brooke were quite…
Vanessa Sin and Brooke were quite helpful and prompt in helping me finding a new home. They’re approachable and precise at their job and always answer queries in a timely manner
Nitya · 17 December 2024
★★★★★ 5/5
TrustpilotBryony was a massive help to us in…
Bryony was a massive help to us in liaising with our landlord and the freeholder in order to obtain our pet licence. She helped us step by step which was very reassuring.
Chris · 3 December 2024
★★★★★ 5/5
TrustpilotEfficient estate agents in London
Johns&Co were super helpful while I was looking to rent a property in the Wapping area. My search was being assisted by estate agent Bailey that constantly kept finding new flats and was always happy to quickly follow up on any questions and viewing requests. Even though in the end I went to a different area of town, I gotta say that my experience was very positive and I would recommend them to anyone looking for a property in London.
Bruno · 2 December 2024
★★★★★ 5/5
TrustpilotGreat experience with Johns and Co
Great experience with Johns and Co and Leigh Hallet was really helpful.
Prefer · 17 May 2024
Agent replied · 23 October 2024
We are thrilled to hear you had a great experience with our team, in particular Leigh. If we can assist you in the future please don't hesitate to reach out.
★★★★★ 4/5
TrustpilotJohn & Co sorting through all the…
John & Co sorting through all the complex Legal procedures
Paul · 23 September 2026
★★★★★ 5/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt appreciation for Bethel's exceptional work in managing my overseas property. Her efficiency and prompt responses to my emails have been truly impressive. Bethel's strong sense of responsibility and dedication to her clients are evident in the way she keeps me consistently updated with all the necessary information about our property. She follows up on my requests very meticulously, ensuring that every detail is taken care of. Her genuine concern for her clients' well-being has earned my complete trust, as she makes me feel at ease and worry-free about my property. Bethel's assistance in dealing with various tenants and arranging all the check-ups and repairs for the facilities has been invaluable. I am truly grateful for her outstanding service.
David · 1 December 2024
★★★★★ 4/5
TrustpilotGytis Serkovis helped us get tenants…
Gytis Serkovis helped us get tenants for our property in London. We live in Cardiff so it was difficult for us to get the property ready and cleaned for the tenancy. He helped us get a good cleaning company even though it was not in their remit as they were not going to do the management. Ryan McCabbe, the manager was very helpful in negotiating their terms and conditions. He was very understanding and went out of the way to get the tenancy start smoothly.However I am not very clear about how their accounts team work. Their communication is not straightforward. They send emails without checking with the team I presume as they are incorrect. If they pay attention to give the customer very clear and account information that can be very reassuring .
Mutaher · 15 December 2022
Agent replied · 23 December 2024
Thank you so much for the taking the time to write review. The team in Wapping is great. We are always looking to improve our service levels and this feedback is really helpful.
★★★★★ 5/5
TrustpilotService is all about the details
Service is all about the details. As a proporty owner living in China, I wish my agent could check my proporty as careful as I did by my eyes. Johns&Co did it. I felt Johns&Co is more careful then myself and sometime is even overdoing. I am very satisfied with Johns&Co's services.
晓军 · 30 September 2024
Agent replied · 23 October 2024
Thank you for trusting us with your property! We’re pleased that our attention to detail exceeded your expectations. We understand the importance of finding a reliable agency to manage your property when overseas, and it's wonderful to know that you feel confident with our service.
★★★★★ 5/5
TrustpilotCharlie and Victoria are absolute Professionals.
Charlie and Victoria are absolute professionals. They are appreciated and trusted by the tenant and landlord alike. They go the extra mile. I have asked Charlie to assist me, in matters beyond his function, and it was done efficiently and timeously and most importantly with the greatest pleasure. Thank you both so much.
Michael · 13 September 2024
Agent replied · 23 October 2024
Hi Michael,Thank you for your kind words about Charlie and Victoria! We’re delighted to hear they went the extra mile for you and made sure all your needs were met efficiently and with pleasure. We’re proud to have them on our team, and we’re always here to help with any further assistance.
★★★★★ 5/5
TrustpilotProperty Management when done right
Our Agent - Lara Robson, senior property manager - is outstanding. Lara, understands that Johns and Co. is acting on our behalf looking after our interests; she pro-actively brings to our attention any regulatory requirements (protecting us); Lara puts in thought in advance prior to approaching us, seeks multiple quotations when it comes to maintenance costs and quotes only the most fit for purpose one, saves us time and effort and makes our lives easier. Johns and Co. Management Team is lucky to have her.
Tunç · 29 November 2024
★★★★★ 5/5
TrustpilotGreat experience.
Everything went very smooth. Candice and Gytis were extremely helpful.
Filip · 18 June 2024
Agent replied · 23 October 2024
Hi Filip,Thank you for your review. We will be sure to pass your appreciation along to Candice and Gytis.
★★★★★ 5/5
TrustpilotMany thanks to Priscilla Ogefere for…
Many thanks to Priscilla Ogefere for attending to my queries.
Yuen · 18 June 2024
Agent replied · 23 October 2024
Thank you for leaving this 5* rating. We will be sure to pass your gratitude along to Priscilla.
★★★★★ 5/5
TrustpilotAll team of John&Co are very…
All team of John&Co are very professional! Special thanks to Shareen and Alda !
Nellya · 1 April 2024
Agent replied · 23 October 2024
Hi Nellya,We're thrilled to hear you were pleased with Shareen and Alda's experience, we will be sure to pass your feedback along to them.
★★★★★ 5/5
TrustpilotGreat agency 100% recommend
Gergana was so helpful and spent a lot of time viewing flats with us. Overall an amazing experience, from flat viewings to referencing and final paperwork with the help of Leigh.
Helene · 10 December 2024
★★★★★ 5/5
TrustpilotVictoria and her team have done an…
Victoria and her team have done an amazing job!
Xavier · 2 July 2024
Agent replied · 23 October 2024
Hi Xavier,Thank you for your kind review. We are pleased to hear Victoria and the team impressed you with their service!
★★★★★ 5/5
GoogleRare that you're left with a positive impression of an estate agent but Johns have done well. We brilliantly planned things so we had to renew a tenancy in October 2022 which could have gone badly. However we agreed a - unwelcome but sensible - rent increase, signed everything and are sorted all by email in a few weeks. Duncan was very responsive and sensible.
Clayton · 23 October 2022
★★★★★ 1/5
TrustpilotVery poor service
I used Johns&Co to let out my property. My tenants moved out over a month ago and they haven’t bothered to return the ‘float’ of money for repairs. I have phoned over a dozen times and been promised a call back but to date I haven’t received a single call back or the several hundred pounds they owe me. Very poor service.
Sarah · 28 March 2024
Agent replied · 23 October 2024
Hi Sarah,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
GoogleMy experience with JOHNS&CO has been excellent and Melodie, Helena and Louis has been wonderful in making the whole tenancy process smooth and they've all been extremely responsive and helpful with her communication. I highly them all, thank you!
Derin · 13 January 2022
Agent replied · 22 October 2024
Thank you so much for this great review! We will pass your kind comments across to Melodie!
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