Trusted Agent profile · Wandsworth
★★★★★
1,668 reviews across 2 platforms
1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,668 reviews on two platforms, including 255 Google reviews rated 4.2.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotJohns and Co: Real Estate Service - Fantastic Service
Working with Johns and Co has been stress-free and I would recommend them for all real estate services. Great Team especially Marwa, and Amy who have supported our requirements, completed timely and service with a smile through the process.
5/5
TrustpilotParam Virdee quick respose to solve the…
Param Virdee quick respose to solve the issue
5/5
GoogleGreat experience with Johns&Co. Chloe and Amy were professional and always on the ball with any queries or communications.
Hi, So glad to hear that the team delivered an excellent service. Thank you for your kind feedback and rating! Many Regards JOHNS&CO
5/5
TrustpilotVery Good Experience
I just sold my property through Johns and Co. at NPW. I would highly recommend Jonathan Sinclair and Jemma Dawes - they were a pleasure to deal with and know the NPW estate like the back of their hand.
5/5
GoogleI have recently finalized tenancy on my apartment at Legacy Building. I would like to thank Melodie Nguyen and Charlotte (Property Manager) for their professionalism. As well as facilitating all issues and really making the whole process smooth and pleasant. Very much appreciated.
Hi Hussein, thank you for leaving us such a great review! We will pass your words on to the team.
5/5
TrustpilotRachel is super helpful
Rachel Massey is super helpful and on the ball. Understands situations and requests well and addresses them
Thank you so much for leaving a 5* review. We’ll be sure to pass on your kind words to Rachel.
5/5
TrustpilotLara and Britney has been great
Lara and Britney has been great! Very prompt with their responses
Hi Jerm,We're pleased to hear Lara and Britney provided you with an excellent service! We'll be sure to pass this feedback along to them.
1/5
TrustpilotWe have not gone through a proper…
We have not gone through a proper welcoming in the new flat, entering without even knowing where to look for Meter readings, bin or any other sort of information about the building. We entered the flat and it was completely dirty although it has been claimed that professional cleaning has been done. Absolutely a poor experience.
Hi Giorgia,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
GoogleGreat experience with Johns&Co. Chloe and Amy were professional and always on the ball with any queries or communications.
Hi, So glad to hear that the team delivered an excellent service. Thank you for your kind feedback and rating! Many Regards JOHNS&CO
5/5
TrustpilotThe process was smooth and easy
The process was smooth and easy. I am always well informed throughout the process. Kudos to Candice for taking good care of my account.
5/5
GoogleSam Orme was our agent, he was very helpful and provided great service. He understood what we wanted and had a personal approach. He stayed after working ours to make sure we can make it for the viewing. He exceeded our expectations. Thank you for your help.
Thanks Marianna, lovely to read about your experience with Sam. Pleased that we could help!
2/5
GoogleHeavily favoring the interests of landlords, perhaps even addressing them exclusively. Dissatisfied with the customer service and the way clients are treated, I had to stop working with the agent and deal only with the manager due to unprofessionalism. If you are looking to rent, take your business elsewhere. Otherwise, expect to be taken advantage of.
5/5
TrustpilotFirst time buyer fantastic help
I had a fantastic experience as a first time buyer with over and beyond help throughout the process. Dominic in particular was fantastic, providing updates and progress from week, to weekends, to even his annual leave, to help us meet milestones. Highly recommend and will buy/sell in future with them.
Hi Dan,We’re thrilled to hear that Dominic made your first-time buying experience so positive and stress-free! We’re proud of his dedication and are delighted that you felt supported throughout the process. Thank you for your recommendation, and we look forward to assisting you in the future.
5/5
TrustpilotI have being dealing with Leigh…
I have being dealing with Leigh recently regarding renewal of the tenancy. She has been so amazing and professional. Having run two estate agents myself am very impressed with their service and have recommended them a few times. Thank you again Leigh. Kind regards Bal P
Hi Bal,Thank you for your kind words about Leigh! We’re thrilled she provided such professional and efficient support during your tenancy renewal process. Your recommendation means a lot to us!
1/5
GoogleHorrible experience. I rented a flat with a mould on the shower ceiling, they promised to fix the issue after I move in. Then they proceeded to ignore me for 1 and a half years. In that time the mould developed, and water damage worsened. I started spamming them with emails for 3 months after a year of being ignored and they finally fixed it. Mould developed so badly whole shower ceiling had to be removed and replaced. Now, when I ask them about compensation, they again just ignore me. Stay away from these guys, bad experience even by london agent standards.
1/5
GoogleWe paid 6 months in advance - at a premium price - for a luxury apartment. Upon arrival, we found severe water damage and mould in the apartment - as confirmed by third-party mould inspector. Evidence suggests they knew about the water damage months ago and neglected to fix it or tell us about it before we signed the lease. We never moved in - and were left scrambling to find something else (we live abroad and were coming for 6 months). They fixed the leak but refuse to adequately remove the mould, and don’t want to return our rent… even though mold inspection report says the place is hazardous to health! So now we’ve had to hire a lawyer and will likely have to take them to court. It’s a nightmare. The agents are negligent at best and deceptive at worst.
1/5
GoogleWe have a number of issues in which, by agreement, an employee of the company, Joshua Wadmore, was supposed to help us. We called many times and were never connected to him under various pretexts. They always promised to call back, but Joshua Wadmore never called. As soon as we signed a contract and moved into the apartment, it turned out that the water from the taps was not really flowing, and was barely warm. We have contacted this agency many times to help somehow solve problems, but we are ignored by both our manager and the one who is responsible for this. We are extremely dissatisfied with the attitude towards us, it’s just a real humiliation to ask for things that should have been resolved by the time we were allowed into the apartment. The rating is humiliatingly terrible.
1/5
GoogleDo not rent a house or flat from this agency if you are a student or a foreigner. They don't return the deposit money, they disturb you every day, they send emails every day, and they destroy your privacy. If you don't use the cleaning company that owns by john&co, they will charge you by force and rubbing your money. If you ask for help related to flat or if there is a problem, they don't answer you and pass each other. Their employees are very liars.
5/5
TrustpilotI’ve purchased a property through Katie…
I’ve purchased a property through Katie O’Donovan.
1/5
TrustpilotThe worst agency for renting a flat 🤮No…
The worst agency for renting a flat 🤮No inspection of the flat has been done before move in date, broken doors, damaged chairs, hairs on the mattress, greasy handles, dirty fridge, dirty walls, broken tile in the bathroom, limescale, not kind of things that you’d expect for 1850£ studio
Hi Yuliia,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotI want to thank my agents Bilal and…
I want to thank my agents Bilal and Alexandra’s very much, because they made my experience so splendid. Especially, Bilal waited me until 21:00 to hand over my key. That is really kind and helpful. Additionally, Alexandras pointed the international transfers need 5 days which makes me know when to pay.
5/5
GoogleExcellent service by the whole team, very accommodating and helpful and I would especially recommend Matthew Spencer for his exceptional services and support throughout the process from receiving to letting the apartment. I am glad to have Johns&co as my property manager.
Hi Mohammed, thank you for the great feedback we will make sure to pass your kind words on to the team.
5/5
TrustpilotGreat experience
I recently had the pleasure of meeting Saffron assisting me to find a property Saffron was very knowledgeable and polite. I would recommend John’s& co in the future.
5/5
TrustpilotTimely and close follow up when we need one
I have found great delight with the extraordinary service of Krystal Boyde -Maynard. She is professional and helpful and always sees things in our point of view that she has followed up things very closely and wear our thinking hat when we had to deal with some issues over the maintenance & repair service company (that disappointed) I am really grateful for her help.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words.
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