Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAddressing customer urgent needs during vacation
Mr. Param Virdee demonstrated excellent customer service even he was out of office from 25 November 2023 to 27 November 2023. He gave immediate response to my email sent to him on 25 November 2023. I requested an urgent maintenace job to fix my heater problem (IS12775593). It is because extreme cold temperatures -2 °C is happening in Manchester. More worsely, I has caught cold and in fever. He follow-up with contractor to carry out maintenance job and ensure the problem could be fixed with top priority.
李廣煊 · 29 November 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
★★★★★ 5/5
TrustpilotThanks to Amy Bridge and James Udrzal
I had great experiences with Amy Bridge and James Udrzal of Johns & Co. They were the leasing agent for my flat at Bridgewater House, London. Before my previous lease expired, they made inquiries to understand my requirements. Rather quickly identified potential tenants, carried out negotiations on my behave and prepared the legal document to my satisfaction. Throughout the process, they always responded to my questions or requests promptly and resolved issues effectively.
Customer · 21 April 2024
Agent replied · 23 October 2024
Thank you for your positive review of Amy and James. We're delighted to hear about your great experience with them, and that you were impressed with their prompt responses, effective issue resolution, and thorough attention to your requirements. We're proud to have them on our team, dedicated to providing excellent service.
★★★★★ 5/5
TrustpilotPrincess Owoeye is really helpful to…
Princess Owoeye is really helpful to arrange to fix our tower rail.
Monica · 26 November 2024
Agent replied · 23 October 2024
Hi Monica,Thank you for your positive feedback! We’re glad to hear that Destini and Alex provided timely and helpful service throughout your process. Our team always strives to be responsive and supportive, and we’re happy that you had a great experience with us.
★★★★★ 5/5
TrustpilotExceptional customer support Destini-Rikki and Bethel Gamma!
Outstanding Service by Destini-Rikki and Bethel GammaI’m impressed by the exceptional service provided by Destini-Rikki and Bethel. They responded quickly, answered all my questions with clear and useful solutions, and even helped me connect with the right team when needed. Their efficiency and professionalism made the entire process seamless. Thank you for setting such a high standard of customer care!
J · 26 November 2024
Agent replied · 23 December 2024
Thank you for your glowing review! We’re thrilled to hear about the exceptional service you received from Destini and Bethel. Their commitment to professionalism and efficiency truly sets the bar high. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotApartments rental and management
I own two apartments in Providence Wharf and GoodLuck Hope developments, and since some years Johns & Co. is taking care of their rental and management, always with my full satisfaction.In the last 1.5 years my interface as Tenancy Coordination and then Letting Administrator has been Alexandra Ene, and I had with her multiple written contacts: she is extremely professional, puntual and effective, therefore I hope that our co-operation with continue long-term.
Franco · 14 April 2023
★★★★★ 5/5
TrustpilotEbru has been so great at helping us…
Ebru has been so great at helping us with the moving process. Impressive!
Matthew · 8 November 2024
Agent replied · 23 October 2024
Hi Matthew,We’re glad Ebru was able to help with your move! Thank you for your kind feedback, and best wishes in your new home!
★★★★★ 5/5
TrustpilotThanks so much to Vanessa & Marwa
Thanks so much to Vanessa & Marwa! They made the whole moving process super easy & stress free :)
Olivia · 3 August 2024
Agent replied · 23 October 2024
Hi Olivia,We're happy to hear the moving process was smooth and stress free thanks to Marwa and Vanessa! We will be sure to pass your appreciation along to them, and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotJOHNS&CO property management
We recently began our tenancy at a property overseen by JOHNS&CO and encountered a few challenges due to the condition left by the previous occupants. However, our experience was significantly uplifted by the exceptional service provided by Priscilla Ogefere, one of their dedicated property managers. Priscilla demonstrated remarkable efficiency and professionalism in addressing each concern we raised. Her approach was not only polite but also deeply reassuring, as she promptly responded to our emails and calls, ensuring we were regularly updated about the progress of our issues.
Ana · 16 November 2023
Agent replied · 23 October 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Priscillas day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotJoynal was a brilliant support…
Joynal was a brilliant support negotiating some flat refurbishments, always keeping us posted with the progress and providing timely communications. Thanks Joynal!
Customer · 8 June 2024
Agent replied · 23 October 2024
Thank you for leaving this feedback. We are pleased to hear Joynal has been both timely and transparent in his communications, allowing you to feel secure in the handling of your property. If you need any further help, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotJohns&Co apartment letting management
I have used Johns&Co for a few years now and have found them to be extremely efficient, friendly and knowledgeable.
James · 29 September 2026
★★★★★ 5/5
TrustpilotAppreciation for professional service
It really gave me a much needed peace of mind when my property is managed by a highly competent and professional team. Kudos to Brooke Nickless who has recently assisted in coordinating an inspection of the ventilation as well as the fitting of replacement filters, more importantly going through the involved steps with me in detail to make sure I’m fully on top of what’s happening in my property. Well done, thank you
William · 10 April 2024
Agent replied · 23 October 2024
Hi William,Thank you for leaving this fantastic review. Communication and transparency are vital to ensuring our clients feel secure in our services, so we are pleased to hear Brooke was exemplary. If you require any future assistance, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotRachael is absolutely amazing
Rachael is absolutely amazing. A problem that couldn't be solved in a month and she solved it in one day. Great communication!
Manar · 6 June 2024
Agent replied · 23 October 2024
Hi Manar,Thank you for the review! We're thrilled Rachael resolved your issue so quickly. Great communication is essential for us, and we're glad she exceeded your expectations. Thanks for choosing us!
★★★★★ 5/5
TrustpilotSuper Agent Amber WONG
I am so glad to have Amber WONG helping me to rent out my apartment in Riverscape. She is patient and kind. Not only being so helpful in answering all my questions and highly efficient in processing the rental contract, but also taking care of all details in the rental process. I really appreciate having Amber be my AgentThank you so much
Poonling · 15 October 2024
Agent replied · 23 October 2024
Thank you for sharing your wonderful feedback! We're thrilled to hear about your positive experience with Amber. Her patience, and attention to detail are truly valued, and it's fantastic to know she provided efficient support throughout the rental process. We'll be sure to pass along your kind words to Amber. If you need further assistance in the future, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotZara was amazing
Zara was amazing. Thanks for your help and support.
Lucinda · 22 December 2025
★★★★★ 5/5
TrustpilotGreat first time experience renting
Sarah Ferreira was wonderful and guided us through all steps. She was very prompt in her communication.
Christine · 24 August 2024
Agent replied · 23 October 2024
Hi Christine,Thank you for your feedback! We’re delighted to hear that Sarah was able to guide you through every step and that her prompt communication made the process smoother for you. We’ll be sure to share your kind words with her. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
★★★★★ 5/5
TrustpilotBethel Gamma has been a great help in…
Bethel Gamma has been a great help in renting my unit 1108 Charrington Tower. I am very pleased with the performance. Keep it up Bethel
Yousif · 30 March 2024
Agent replied · 23 October 2024
Hi Yousif,Thank you for your kind words! We'll be sure to pass on your appreciation to Bethel. If you need any further assistance or have any questions, feel free to reach out.
★★★★★ 5/5
TrustpilotLara Robson is my property manager
Lara Robson is my property manager. She is always helpful and responds in a quick way.
Kitty · 6 September 2024
Agent replied · 23 October 2024
Hi Kitty, Thank you for your feedback! We're thrilled to hear that Lara Robson has been such a helpful and responsive property manager. We'll be sure to pass your kind words along to her.
★★★★★ 5/5
GoogleChloe from Johns & Co helped us secure our first flat together! I couldn’t recommend her enough, she went above and beyond to ensure all references were completed and went out of her way to chase all parties to complete what they needed to to get our tenancy over the line. She was extremely attentive and kind and having had poor experiences with letting agents in the past it was a breath of fresh air, couldn’t recommend the company enough, thank you!
Ellie · 23 October 2023
Agent replied · 22 October 2024
Hi Ellie,
We appreciate your rating and positive feedback and it's great to hear that Chloe was so effective and helpful for you. Thank you very much and we wish you the very best in your new home.
Kind Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotFantastic service
Johns&Co had been managing my unit for the past 4 years and the company had provided tip top service to me since day 1. A special thanks to Brooke Nickless for his quick response and for the good services that he had rendered in helping me to solve some of the issues in my unit.
Kwok · 1 May 2024
★★★★★ 1/5
TrustpilotDo not return deposit, unreasonable deductions from deposit
They did a terrible job inventorying the flat after I vacated and tried to charge me hundreds of pounds for damage that they themselves documented in the move-in inventory. I vacated the flat nearly two months ago and have still not received my deposit, so I've had to file a dispute claim with TDS. I would never rent another flat managed by Johns&Co
Cristine · 17 September 2024
Agent replied · 23 October 2024
Hi Cristine,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
GoogleThe service was professional from start to end. The best part is my relationship manager Helena. She’s super helpful, very prompt response and very patient to help me solve issues with Goodlord, a tenancy management system Johns & Co uses. Will highly recommend Johns & Co and in particular Helena.PositiveProfessionalism
LU · 23 October 2021
Agent replied · 22 October 2024
Hi Lu
Thank you for the great review and for the five stars. We're glad your issues were resolved and your experience has been a positive one. We will pass on your kind words to Helena and the rest of the team.
All the best,
Johns&Co
★★★★★ 5/5
TrustpilotCynthia and Candice were so great to…
Cynthia and Candice were so great to work with! Made the process smooth and easy
Christina · 13 September 2024
Agent replied · 23 October 2024
Hi Christina,Thank you for your wonderful feedback! We’re glad to hear that Cynthia and Candice made the process smooth and easy for you. We truly appreciate your kind words!
★★★★★ 5/5
TrustpilotParam Virdee is a very good and…
Param Virdee is a very good and responsible property manager. The swift response is remarkable.It let me feel so safe to let my property handled by Johns&co as always.
Lok · 15 December 2023
Agent replied · 23 October 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Params day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotOur property manager Spyros was always…
Our property manager Spyros was always there to help and manage any issues we had! Great experience throughout the year.
Caro · 13 June 2024
Agent replied · 23 October 2024
Hi Caro,Thank you for your kind words! We're thrilled to hear you had a great experience with Spyros as your property manager. We appreciate your feedback and look forward to continuing to serve you.
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