Trusted Agent profile · Walton-On-Thames

Rochills Ltd Walton-On-Thames reviews

4.8

★★★★★ Excellent

348 reviews across 3 platforms

69 High Street, Walton-On-Thames, KT12 1DJ

Rochills Ltd's office in Walton-On-Thames, at 69 High Street, is rated 4.8 out of 5 across 348 reviews on three platforms, including 337 Google reviews rated 4.8.

Google logo

4.8 / 5

337

Reviews on Google

This office

Yell logo

3.4 / 5

10

Reviews on Yell

This office

Trustpilot logo

1

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Walton-On-Thames office, from every platform, shown as written. First names only.

5/5

Google

Jemima has been great! She listened to my requirements & found the perfect property for me. She's kept me in the loop throughout. Very professional service!PositiveProfessionalism

Johanna · 16 June 2022

Agent replied · 15 June 2024

Johanna great to hear that Jemima listened to your requirements and identified the perfect home for you. Communications is so important and we are delighted that we delivered. I will if course pass on your kind comments to Jemima and the lettings team. Kind regards Marcel & Sarah Roccia & Rochills team .

2/5

Google

When choosing a smaller company to deal with, you hope for a more personal touch. Unfortunately that didn't transpire for me, finding myself having to be the pro-active one; requesting views on Rightmove reports, feedback trends, next steps etc. My experience may have been unique and ultimately, once Marcel (the owner) is involved, things will move and he will get you a good price. For this reason, my experience means I personally wouldn't recommend.

Bobby · 16 June 2022

Agent replied · 15 June 2024

Bobby we are delighted to have sold your property for the highest price in your block.During the selling journey we have regular feedback including viewing feedback and in-depth analysis of the performance of your property. Co ordinating your busy diary with us was an issue for you. However we are glad you got a great result.

5/5

Google

Thank you specially to Sharon Ghirardani

Molay · 25 November 2025

Agent replied · 25 December 2025

Molay thank you for the 5 star review.

1/5

Google

No I was unfortunate to have to deal with you

Andrew · 16 October 2025

Agent replied · 16 April 2026

Dear Andrew unfortunately we have checked our files from 2023 and we don’t have any records of dealing with you and we can only assume you gave us a review in error ? Clearly this is an error

5/5

Google

The Rochills team is great. I had met four of them from the team and they have all been very very responsive, kind and patient. Liz, Callum, Craig and Marcel. I have been looking for a home for half a year now and I am grateful for their patience. They are always keen to answer any questions one may have regarding a property and are very helpful. Always get back to you the next day! I would like to add that I find their initiative of free printing for local school children just shows how thoughtful and kind the company is. We don't have a printer at home and did struggle to find a friend to print off a piece of music for my son's homework. This is a very kind hearted act. Lovely team. HidyPositiveResponsiveness, Professionalism

Hidy · 16 June 2021

Agent replied · 15 June 2024

Hi Hidy thank you for your kind comments. We believe in helping the local community and appreciate the business the local community have provided us over the last 18 years if trading in Walton on Thames. Our team live and work locally and are proud in giving the very best service we can in the moving process. Please feel free to pop in a say hello when you are passing by. Kind regards Marcel & Sarah and all the Rochills team.

5/5

Google

We were lucky enough to have Rochills not only manage our house as we rented it for 2 years, but when we came to sell it was sold for asking price within a week! The staff are professional, extremely knowledgable and so very supportive. We had no difficulties as Landlords because Rochills had any problem solved so quickly. When the time came to sell our property they handled everything for us. Nothing was ever an inconvenience and I cannot recommend them enough. Should you need to sell, buy or rent a property look no further than Rochills!PositiveProfessionalism

Anna · 16 June 2021

Agent replied · 15 June 2024

Hi Anna thank you so much for your kind words the team at Rochills appreciate you taking the time to comment. Good to see that you was delighted with both our sales and lettings team. Keep in touch regards Marcel Roccia and the Rochills team.

5/5

Google

We have had dealings with Rochills for many years starting from when I was a novice in the property business and had the good luck to discover this family business which was so helpful to me back then and is still giving me excellent advice and service with my letting problems. The Lettings Manager, Paul Whittaker, has been particularly helpful with our recent vacant property and has put in tireless efforts to get it let for us and at the rental we were hoping for; his efforts have been backed up by Sharon and Sascha and Sarah working on the organisational side in the background and the result is a highly satisfied landlord and an equally satisfied tenant. Success all round. We've come to expect this standard of service and will hope to go on enjoying their professional expertise and personal commitment for many years to come.

Janet · 16 June 2021

Agent replied · 15 June 2024

Hi Janet ,I do recall our first let over 8 years ago and the ups and downs of letting properties . So glad you are happy with our service and your trust in selecting the correct tenants for your properties and advising you of the new regulations. I will pass on your comments to Paul , Sharon and Sascha and of course Sarah . see you soon Marcel Roccia

5/5

Google

Rochills have redefined my understanding of what to expect from a good estate agent. From the initial of marketing the property to completion, Rochills continued to add value to their service throughout. We were under offer within 3 days of going to market, achieved best price and they were very easy to communicate with. Selling your ‘home’ is a process driven by emotion and I feel grateful to have had Rochills help us see it through. I cannot recommend them enough.PositiveResponsiveness, Professionalism, Value

Nicolas · 16 June 2021

Agent replied · 15 June 2024

Nicolas thank you for your kind comments. It was a pleasure to have you as one of our clients. We hope you are happy with your move to Brockley in London. We will be here to help you in your next future move.

4/5

Google

There were a couple of early issues, for example being provided with the wrong service charge, however Craig was brilliant, and I was struck by his continued support post-completion which I think really set him apart.

Adam · 16 June 2020

Agent replied · 15 June 2024

Hi Adam thank you for taking the time to review our service. We hope you enjoy your new home. Please visit us when passing our office. Regards Marcel Roccia

5/5

Google

I cannot recommend Rochills highly enough! From start to finish, their team went above and beyond to make what felt like an impossible sale happen. …

Elin · 16 April 2025

Agent replied · 25 August 2025

Elin & Faizh thank you for your kind words and 5 star review. We are delighted that you have purchased our home. We couldn’t wish for a better buyers. We are sure you will be happy in your dream home and we wish you create many happy … More

5/5

Google

Marcel and the team are the absolute BEST, their dedication and professionalism is top notch. I would not hesitate to recommend Rochills to any landlord or tenant. They company has a great vibe and I just love working with them.

Manoj · 17 June 2017

Agent replied · 15 June 2024

Thank you Manoj for your kind words . We look forward to working with you again shortly . Coffee and biscuits are always ready for you.

5/5

Google

I used them as I was selling my house while I stay in USA. The whole team is great, the whole process was very simple and that credit goes to the entire team, you have to understand leaving in USA and selling in uk can be some what of a challenge, but their professional advice made the whole process simple! If you need to sell I highly recommend Rochills.PositiveResponsiveness, Quality, Professionalism, Value

Rakesh · 16 June 2022

Agent replied · 15 June 2024

Rakesh, the fact that you was in USA it meant that this was a tricky sale, especially with a tenant in situ and have to deal with the local authority. It's amazing to see that we managed to sell your property even though you had a tenant in situ and our strategy and plan worked well. Also delighted that the team have you excellent service and a great result using our tried and tested marketing plan. Please feel free to say hello if and when you come back to Walton on Thames. Regards Marcel & team.

5/5

Google

Friendly, professional service. Thank you Jemima for both. For keeping us informed throughout the process and following up on questions asked.PositiveResponsiveness, Professionalism

Lorna · 25 August 2022

Agent replied · 15 June 2024

Lorna thank you for taking the time to provide us with feedback. We are delighted that our communications was excellent and that we were able to answer all your questions. We hope you will be happy in your mew home. Marcel Sarah & Rochills Team

5/5

Google

I really recommend Rochills Estate Agents. All the time the team always very polite and kind with me and my husband. They helped us to make the right choice and kept us well informed of progress along the way ( it was fast!). Knowledgeable experts on the market! Thank you so much for the brilliant service! Hellen and Rafael

Ela · 21 July 2023

Agent replied · 15 June 2024

Dear Helen and Rafael thank you for taking the time to review our service and for the 5 stars . Good to see that we offered you a brilliant service and continued communications . Hope you will be happy in your new home. Kind regards Marcel and Sarah Roccia

5/5

Google

From the first phone call the care that was given and the professionalism was second to none. All calls and emails were responded to in a quick time and the process was made very easy and stress free. Would highly recommend using Rochills to anyone looking to rent or buy.

Lee · 16 February 2024

Agent replied · 15 June 2024

Lee thank you for taking the time to review our service and for the 5 star rating. We are delighted that we provided a professional service and removed any stress in moving. Kind regards Marcel Roccia & Sarah Roccia and the rochills team

5/5

Google

Excellent support for tenants. Fast and efficient maintenance with regular updates given.

Kelly · 22 July 2025

Agent replied · 10 August 2025

Kelly many thanks for the 5 star review. It’s great to get such feedback. Especially great to hear about our maintenance and feedback. We hope you enjoy your stay in your home. Kind regards Marcel & Sarah Roccia and the rochills team.

5/5

Google

I have found them very professional and motivated to achieve the best for their client. I sold my property through them and found their marketing of my property beyond reproach. They utilised every marketing media to publicise my property. They gave weekly updates and most crucially sound advice on the steps needed to sell my property. I had it previously with another estate agent and had nothing for the three months it was on the market with them. I switched to Rochills and inside three days had two viewings and after six weeks a sale. Their staff are very friendly and reassuring and the relationship is more that of friends rather than client and provider.

YAZDI · 17 June 2019

Agent replied · 15 June 2024

Dear Yazdi It was a pleasure to sell your property. We are all delighted that you was happy with our marketing and communications and of course the result . Please come and visit our office when you are passing. Kind regards From the Rochills Team

5/5

Google

We have interviewed few estate agents to sell our house and chosen Rochills because of their approach and understanding of the market. They were very personal and gave great advice on how to prepare the house, what kind of buyer to aim for and how to reach them. Rochills were the only ones that really understood the thinking and motives of buyers and made sure our house got the best offer. Not only that but they were very helpful during the whole process before the exchange, recommending very good solicitors and keeping us informed along the way and chasing up the rest of the chain. Very happy we went with Rochills, truly recommend to anyone looking to sell a house!

Milda · 17 June 2019

Agent replied · 15 June 2024

Milda thank you for your feedback on the process we adopted for selling your property. We are delighted we achieved offers in excess of the asking price using our 12 step plan. Also great to hear that we helped to make the process run smoothly. Please feel free to say hello if you are passing by our office. Kind regards Rochills Team

5/5

Google

Ana from Rochills has been an absolute gem in managing our property. She has been tireless in her efforts to facilitate and sort out the relevant issues where necessary, and we have been massively impressed by the quality of service provided. Thoroughly recommend!!

A · 16 April 2024

Agent replied · 15 June 2024

Thank you for the 5 star review. We are delighted to hear that our property manager Anna continues to provide excellent service. Thank you Marcel & Sarah Roccia

5/5

Google

We have used a lot of estate agents in the area, but Rochills are the stand out option when looking to buy a property. Callum Houseman in particular has helped us significantly throughout our journey to buy a house and goes a level above anyone else we have used. I couldn't recommend this company more from our experience we have had in the last two months. Really nice professional companyPositiveResponsiveness, Quality, Professionalism

Lauren · 16 June 2021

Agent replied · 15 June 2024

Hi Lauren thank you for taking the time to review our service to date. We appreciate your wonderful feedback. We look forward to you moving into the Walton on Thames area. Please feel free to visit our high street office when passing by. Kind regards Marcel & Sarah and the Rochills team.

5/5

Google

I was recommended by a friend to contact Rochills for a valuation & I am so pleased I did. Marcel Roccia, Director conducted the valuation on my property in January 2018 & was very thorough, professional & very pleasant to deal with. I decided not to place my property on the market at present. I have recently contacted Marcel with a query I had subsequently & he responded immediately & thoroughly - what a refreshing change from a lot of agencies. Rochills are an agency that listens to you & goes the extra mile & I have full confidence to recommended them.

Sue · 17 June 2018

Agent replied · 15 June 2024

Hi Sue , thank you for your kind comments - we understand that sometimes people don't always have to sell their property and often just need honest advice to be able to take their next step . Hence we understand the moving process and the needs of our clients . regards Marcel

5/5

Google

Criag and his team provided me with a first class house search service. I would highly recommend Craig and his team, if you're searching for a property in Walton and the surrounding areas.

Bobby · 17 June 2017

Agent replied · 15 June 2024

Dear Bobby thank very much for your kind words . We hope you are happy in your new home.

5/5

Google

Craig has been so helpful throughout our house buying process. We are so grateful for his patience and assistance. We couldn't have asked for more, would recommend.

Daisy · 16 June 2020

Agent replied · 15 June 2024

Thank you Daisy we are all delighted that you found us to be so helpful. We look forward to seeing you soon . Best Wishes from the Rochills team

1/5

Google

Disappointing. After agreeing on a property to rent, and making the payment of the "Holding Fees", they tell us that someone else is interested and has offered more for the property, leaving us aside without even giving us the opportunity to do so. a counter offer. They returned our money but we still don't have a house to live in. Dissapointing. After agreeing to a property to rent and transferring the money from the holding deposit, they tell us that another couple offers a higher bid without considering us. Even though our money was returned, and they say the situation is the landlords fault, we have not got a house yet. Lotsagarria. Akordio batetara iritsi ostean pisu bat alokatzeko eta "Holding deposit" delako horren dirua beraien banketxean sartu eta gero, mail bat jasotzen dugu esanez, beste bikote bat dagoela interestedtuta eta gehiago eskeini duela, gu alde batera utziz.

Unai · 17 June 2017

Agent replied · 15 June 2024

Dear Unai, I was so sorry that you were put through the inconvenience of having a landlord first accept you as his tenant for him then to change his mind completely. I can imagine just how annoying and frustrating this must have been for you. As I mentioned to you when we had to pass on this bad news, despite our best efforts to ask the landlord to honour the arrangement, we were unsuccessful on your behalf. I believe you have already found another property and I wish you and the family all the best. Best Regards, Marcel

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