Every review we hold for the Waltham Abbey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic 5 star service from Castles Estate Agents. Having dealt with other estate agents in Waltham Abbey Castles are by far the most professional, knowledgeable and friendly. Nothing was too much trouble for Tom and Dan and we would 100% recommend them to anyone looking to sell a property. Thank you to Tom and Dan it was a pleasure to work with you both :)
Ashley · 30 July 2021
Agent replied
Hi Ashley. Thank you for your 5 star review and recommendation. It was a pleasure to assist you also. Wishing you all the best in your new house and hope to still see you within the area! Daniel Tagliarini MNAEA, Branch Manager.
@daniel.tagliarini.mnaea
★★★★★ 5/5
GoogleTom was very supportive all the way through our long process, giving advice and guidance when asked. I felt that I was to ask questions when I wanted without feeling I was being pushed. Daniel was up to speed with our process and was able to step in when Tom was not available.
Overall I gave 5 stars as Tom was able to make a stressful process go with ease.
Thanks Castles
Vanessa · 8 July 2019
Agent replied
Hi Vanessa. Thank you for your fantastic review. Its great to hear that our team provided you with a guidance and advice throughout the process. I will definitely pass your thoughts on to Tom! Kind regards, Daniel, Branch Manager.
★★★★★ 5/5
GoogleWe just bought a house with the help of Castles Estate Agents. Beyond their expertise and professionalism, the team was friendly and kind throughout the buying process, they were very supportive and the process was fast. Thank you Tom and Daniel.
Highly recommended.
Sarah · 29 October 2023
Agent replied · 24 August 2024
Hi Sarah. Thank you for your 5 star review and congratulations to you and your wonderful family on your first, new home! Also, thank you for your kind gift given to us on the day of completion! Wishing you all the best and if you do need anything, remember you can call us or pop in to see us anytime. Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleDaniel and Tom were brilliant. I have a health condition and was unable to do viewings myself(apart from2). They were both good extremely supportive, helpful and also professional at all times. I have already recommended them to a neighbour. It was a long drawn out process but reassurance from Daniel and Tom made it much more bearable. Thanks Guys Elaine
Elaine · 16 March 2022
Agent replied
Hi Elaine! We are so happy you have recommended us to a neighbour! We are glad we got their in the end and wishing you all the best in your new home! Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleI would like to personally thank Daniel & Tom for all there hard work through the whole process of listing & selling my property.
They was both extremely helpful & professional and couldn’t recommend Castles, Waltham Abbey branch, highly enough.
Thanks again. Thank you card is in the post guys…👏🏻👏🏻
Lee · 1 April 2023
Agent replied · 30 July 2023
Hi Lee, thank you for your 5* review. It has been a pleasure assisting you throughout the years for renting and now selling. Thank you for the card! Keep in touch- Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleExceptional and fabulous customer service from the very beginning to us having out keys in out hands. Many thanks to Tom Reynolds for making the whole process so much easier for us, you were very efficient, helpful and did follow-ups that you weren't even the one to be doing and for that we are truly grateful. I would indeed recommend your office to anyone looking for an excellent estate agency.
Michelle · 28 July 2019
Agent replied
Dear Michelle. Thank you for your great review! I am so glad that you received great customer service from our senior sales negotiator, Tom. He is an asset to the team and building a great reputation in the Waltham Abbbey area in helping people find their dream home! Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleWe are a corporate company and have had the pleasure of working with Daniel & Tom on our most recent transaction in the area. They were very efficient with responses and acted very well for both us and the buyers to get exchanged and completed within set deadlines. Thank you, we will instruct you again in the future!
Ellie · 13 April 2025
Agent replied · 24 August 2024
Reply Message from Daniel Tagliarini, Branch Manager: Thank you Ellie for your 5 star review! We are ever so glad you were happy with our service. Its great to know you will want to use us again....you know where we are when you need us :)
★★★★★ 5/5
GoogleWould definitely use Castles again. Daniel and Tom were so very helpful & supportive & always at the end of the phone through a very long process but all good in the end. A big Thank You.
Barbara · 27 January 2024
Agent replied · 24 August 2024
Hi Barbara. Thank you for your 5* review. We are ever so happy you sold your flat through us. We will certainly keep in touch! Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleAMAZING ESTATE AGENTS! Thank you to Daniel at Castles in Waltham Abbey. Cannot fault them at all. The service is second to none and always quick with answers to any questions we had. A very easy sale of our home, this is the second time we have used them and happy with the service we were provided. Thank you again :)
Tayla · 28 September 2021
Agent replied
Dear Tayla & James. Thank you for your review. I am ever so pleased you have been happy with our service again! Congratulations on your home move! Daniel Tagliarini MNAEA, Branch Manager
★★★★★ 5/5
GoogleHad a very long, drawn out move due to other parts of the chain. Throughout, Daniel and Tom were always very quick to keep me updated, even if the news was negative or no real updates. Whenever I reached out, they were very quick to come back to me with any information they could. Always felt they had our best interests in mind.
Nicholas · 9 April 2021
Agent replied
Hi Nick. It was a long journey we had in getting to moving day and am glad to hear you felt we continually kept you up to date during the long process. We are ever so happy that you are now in your new home! Wishing you and the family all the best. Daniel Tagliarini MNAEA, Branch Manager. @daniel.tagliarini.mnaea
★★★★★ 5/5
GoogleExcellent service from start to finish , From day one Tom was very helpful with the purchase of our property , His advice and support was amazing , he was polite , available and friendly , Castles were very Professional and responsive with any queries we had , I would highly recommend themPositiveResponsiveness, Professionalism
Ciona · 25 August 2022
Agent replied
Hi Ciona, thank you for your five star review! Your words about Tom are exactly of how we wish our staff to be. Thank you. Daniel Tagliarini MNAEA, Branch Manager
★★★★★ 5/5
GoogleCastles are excellent and i would highly recommend. From start to finish they were very professional. Daniel dealt with the majority of my sale and nothing was ever to much trouble and always kept me up to date. Tom was also professional and helpful on the occasions when i did speak with him.
First class service, well done guys and Thankyou
Helen · 17 August 2021
Agent replied
Hi Helen. Thank you for your 5 star review. We are glad you found our service first class from start to finish. Keeping our client sup to date, as you say, is very important to us. Wishing you all the best. Daniel Tagliarini MNAEA, Branch Manager. @daniel.tagliarini.mnaea
★★★★★ 5/5
GoogleStrongly recommend! The Castles Estate Agencie excel in what they do .They offer a superb service and support. There was always someone available to speak with when I needed clarification about something I felt their professionalism made the whole process so straightforward I also liked the way we were involved at every stage of the letting.
I would like to thank Tom for his excellent organization skills and promptitude.
Alina · 17 March 2019
Agent replied
Dear Alina, thank you for your kinds words and are very happy you feel we provide superb service and support. Renting a property is a continual process with us as your agent, so you can be rest assured that our support will continue throughout your tenancy. We wish you all the best in your new home! Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleJust want to say a massive thank you to Daniel and Tom for all their professionalism and hard work on what has been a long drawn out sale. Communication has been excellent throughout which helped to ease what was becoming a very stressful situation. I would highly recommend their services and wouldn’t hesitate to use them again.
Mary · 16 March 2022
Agent replied
Hi Mary. Thank you for your kind words. We are so glad that completion day has arrived! After some challenging aspects to the sale transaction, it is even more a pleasure that we got there in the end. Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleWe have just sold our house with Castles.
Dan and Tom are brilliant, from the initial valuation, to the organised open house and throughout the sale process, they have been professional, friendly and kept us up to date every step of the way.
I have already recommended them to friends to sell their home.
Thank you!
Leanne · 13 April 2025
Agent replied · 24 August 2024
Hi Leanne! Thank you for your kind words. We are ever so pleased you were happy with our service and thank you for the recommendations. Most of clients choose us thanks to recommendations, it is greatly appreciated. We look forward to still seeing you in and around Waltham Abbey. Daniel & Tom.
★★★★★ 5/5
GoogleAn amazing and smooth experience from start to end! Tom was brilliant and such a help to me as a first time buyer. He answered any questions or concerns i had straight away and put me at ease. Truly a legend and cannot thank him and castles enough for everything.
Danielle · 16 November 2022
Agent replied
Dear Danielle. Thank you for your 5 star review! To hear Tom is a legend makes us very proud! Congratulations on the purchase of your new home and if you need anything else, do not hesitate in contacting Castles...or Tom himself! Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleThank you to Tom at Castles Estate Agents for his hard work and professionalism through out the whole process of getting the keys to our new home! Tom kept in touch with us the whole time and chased solicitors etc to get regular updates. Would highly recommend and would definitely use Castles again! Thanks again for making such a big and stressful event run so smoothly!
Georgina · 4 September 2019
Agent replied
Hi Georgina, Thank you for your fantastic comments! I am ever so pleased that you and Darren were happy with the service provided by Tom, he has developed quite an outstanding reputation throughout the area with many recommendations, so I highly appreciate yours as well. Good luck with the refurb! Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleThank you to Tom at Castles Estate Agents for his hard work and professionalism through out the whole process of getting the keys to our new home! Tom kept in touch with us the whole time and chased solicitors etc to get regular updates. Would highly recommend and would definitely use Castles again! Thanks again for making such a big and stressful event run so smoothly!
Georgina · 26 August 2019
Agent replied · 24 August 2024
Hi Georgina, Thank you for your fantastic comments! I am ever so pleased that you and Darren were happy with the service provided by Tom, he has developed quite an outstanding reputation throughout the area with many recommendations, so I highly appreciate yours as well. Good luck with the refurb! Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleCastles recently sold my property in Waltham Abbey. Daniel and Tom were very professional and helpful. Daniel went out of his way to keep the legal process moving and always kept me updated as to the progress
Christine · 29 October 2023
Agent replied · 24 August 2024
Hi Christine. Thank you for your 5 star review. I am ever so happy that you found our service professional and helpful. Leasehold sales can sometimes be rather complex and take a lengthy time to progress to completion, so we find it important to provide knowledge and helpful updates along the way. Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleHaving looked around at various agents , I decided to market my property with Castles. This was definitely the right decision . Daniel and Tom were both professional and Polite , they gave advice when needed and always kept me updated.
I definitely recommend Castles Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value
Sharon · 25 August 2022
Agent replied
Hi Sharon, thank you for your fantastic review. We were ever so happy you chose us out of other agents to market your property in Cheshunt Waltham cross and that you were happy with our service. Wishing you all the best. Daniel Tagliarini MNAEA, Branch Manager.
@daniel.tagliarini.mnaea
★★★★★ 5/5
GoogleExcellent service from start to finish. Efficient, professional and certainly on the ball. They do everything they can for you and push when the tough get going. Selling is the easy part, completion and exchange is the hard part. Both Daniel and Tom were on the ball. Knew exactly where we were at every point along with our processes. Fabulous job guys. Well done
Liza · 28 July 2019
Agent replied
Hi Liza. We are very happy you were pleased with our service, specifically during the legal process in getting to that all important completion date. Also, a huge thank you for the numerous recommendations you have given to the local community, we have been overwhelmed by your support! Daniel Tagliarini MNAEA, Branch Manager.
★★★★★ 5/5
GoogleI’ve sold a couple of properties & bought in the last 6 years, the estate agents I used over those 6 years I had to chase even though they had a designated person to do that Job, Daniel & Tom do all of it, no complaints from me, highly recommend. 🙏 …
Paula · 13 April 2025
Agent replied · 24 August 2024
Hi Paula. so happy you were pleased with our service given you have used other agents in the past. We do our best to cover all aspects of selling property, where you only deal with myself and Tom, making the process more simple. Wishing all the best. Daniel & Tom.
★★★★★ 5/5
GoogleAmazing service from the team, from start to finish to help us buy our first home, they have been super helpful with information and advise, also loved the WhatsApp group created so we could get in touch easily and quickly! Would highly recommend when selling or buying a property! Thank you again!
Georgia · 13 April 2025
Agent replied · 23 October 2024
Hi Georgia. Thank you ever so much for your review. Congratulations on buying your new home! We are ever so happy to you were pleased with our service, you can still contact us whenever you like on the WhatsApp group should you need us.
★★★★★ 5/5
GoogleFrom the initial phone call with Tom, the service and advice I received was professional, clear, and transparent.
I would not hesitate to recommend using Tom and Castles!!
Thank you Tom for all your help.
Peter · 29 October 2023
Agent replied · 24 August 2024
Hi Peter. Thank you for your review in regards to our senior sales consultant Tom. We are glad you were happy with his service. All the best, Daniel Tagliarini MNAEA, Branch Manager.
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