Trusted Agent profile · Walsall
★★★★★
741 reviews across 2 platforms
57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ
Connells's office in Walsall, at 57-59 Bridge Street, is rated 2.9 out of 5 across 741 reviews on two platforms, including 263 Google reviews rated 4.5.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
GoogleWant to say a massive thank you to Keeley, who's very professional and went out of her way to help me and managed to save loads of money. Made all the processes really quick and easy to understand, and was always available when I needed anything. Reliable, helpful and super supportive, couldn't have asked for anyone better! Thank you!
1/5
TrustpilotDo not rent through these people
Do not rent through these people. We moved into a property which was absolutely filthy and many items were broken. I sent a polite but formal complaint to them asking them to have the property cleaned and the broken items fixed. My request was ignored. I was very persistent in chasing up with them regarding problems which obviously was a nuisance to them. After my years contract was up they refused to renew my contract meaning myself and my newborn baby needed to find a new home very quickly. On moving out they tried to keep my deposit due to broken items.... items which were broken when I moved in and I had repeatedly asked them to fixed. Luckily I had taken photographs of EVERYTHING when I moved in so I got my deposit back. Do no trust these people. They are no better than slum landlords.
5/5
GoogleBeth was amazing! She was caring and understanding of what I needed and was a great help. She was very warm and welcoming and answered any questions that I asked. Highly recommend her.
1/5
TrustpilotSwansea/Sketty office
Swansea/Sketty office, very unprofessional service. If you happen to talk to deal with a guy called Arwell, move on fast. Sleezy, rude individual with zero organisation.
5/5
GoogleWonderful customer service from Neelam Kumari Sharma. She was so helpful and efficient with the money transfers and I couldn’t imagine someone else doing a better job. A very kind worker and esteemed company, I will be using their mortgage services again.
Thank you for taking the time to share your experience and for your wonderful 5* review Sukhjinder! Kind regards, Lucy, Customer Relations.
5/5
GoogleMy partner and I worked with Connells to rent our first apartment together. Sophie Adams was incredible with us! She was helpful, kind and really helped us understand what we needed to do through our transition. The group was incredibly communicative and kept everything open and clear. Cannot praise them enough
1/5
TrustpilotLack of communication and heavy…
Lack of communication and heavy reliance on non-flexible automated viewing system. To say that rent is the most costly thing we pay out these days you would expect more enthusiasm from the start. Will be taking this as a sign of future treatment, and not bother using this company. Good forbid having an issue whilst living under their management, you'd be ignored... Yet still take your money? Wow. No thanks. Big shame. Get your act together.
1/5
TrustpilotThoroughly unprofessional service
If it was possible to give no stars - then that would be the rating. Dealt with this company over the one year rental of a property in Manchester for my daughter - paid a deposit along with another student family / informed that we had secured the property, only to be told the following week that the apartment had been allocated to another party. Please be aware of the type of Company that you will be dealing with should you ever elect to use them.
1/5
TrustpilotWhen I moved to property I had high…
When I moved to property I had high hopes as they said they would sort out some problems with house before I moved in,well didn't happen, like outside hand rail which was really loose I really needed it fixed as have mobility issues, asked again when I moved in still nothing ,phone calls emails still nothing,then water coming in kitchen as you can imagine a health issue more calls emails that was 20th Dec it took till September next year for them to do something, Dec again I had sewage come up bath toilet over flowing with water and sewage, 30 calls 3 live chats emails still nothing for 10 days,I had to use bucket to do toilet eventually I had to go stay with sister, I eventually got Nicola on phone she said I quote ..I will see what I can do,she sent out gas man to fix plumbing job,low and behold he couldn't fix it,he said he would contact agent, if I didn't hear back I was to call,well I didn't hear back,I could go on and on with other things that weren't sorted but would take to long,good luck to anyone who uses this agency because you will need it
1/5
Trustpilot!!!!!!!!!!!!!Avoid!!!!!!!!!!!!!!!!!!!!!!…
!!!!!!!!!!!!!Avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All properties listed on market from this agency asking guarantor, even if you are not student!!!!
1/5
TrustpilotRefund Delays and Lack of Updates
Unfortunately, my experience was disappointing.
5/5
TrustpilotAbsolutely incredible
Absolutely incredible! Ben Coss and Billy Walsh honestly went above and beyond to support us with the purchase of our new house. After a really long and stressful 6 months process, due to the complexity and a bad choice of our solicitors, they stuck with us and continued to keep the momentum up to allow us to achieve our forever home. Every single email was always replied to and dealt with professionally, they really did not need to give us anything but still did and we will be forever grateful for their support. We have just organised to rent our previous property with them as we trust them whole heartedly and would not choose any other Estate Agent! Thanks so much to you guys!!! Danielle
1/5
TrustpilotThe worst agent
The worst agent, they try to shift the responsibility 24/7 and deduct the deposit without any sensible reason. Horrible charges and unfair treatment for Asian tenants. We can’t make any joint agreement even though we have provided evidence and clauses of the contract. When we moved out, we kept most areas in the same state of cleanliness as shown in pics, but they still charged me £440 (btw just two hours of cleaning, and it doesn’t look like a professional one).Do not ever choose them for letting!
1/5
TrustpilotShocking customer service
Worst estate agency out there! Best way to say this, is that they simply do not give a **** about their tenants. Anytime you contact them, no one gets back to you. This being calls and emails. Have to chase up every single time! However, when they need something from you they will harass you with messages and calls daily. Any issues reported takes weeks to be looked at. Forgetting appointments and unreliable. I would not recommend. Shocking!
5/5
TrustpilotVery professional and fast letting…
Very professional and fast letting agents, especially Daniel Mortimer.Recently we moved to our new home in Kingston. The negotiation, referencing and contracting process was very smooth and fast. We called Daniel in the morning, got the viewing organised by noon, and got our offer accepted by evening the same day!
1/5
TrustpilotMold, Insects and Leaks
They have left a friend in a house with mould, insect infestations, leaking water coming from taps and the toilet and no fire alarm system.
1/5
TrustpilotI would not recommend this agency to…
I would not recommend this agency to anyone.
5/5
GoogleRecently took out mortgage with Neelam on the mortgage team. Absolutely amazing service and couldn't do enough for us! We 100% recommend using connells and particularly neelam for your mortgage needs!
Thank you for leaving us your superb 5* review and recommendation Frazier. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe most disrespectful encounter I’ve…
The most disrespectful encounter I’ve ever had with any estate agent. Spoke to a lady who doesn’t know how to control her mouth called abigail foston. From the moment we started conversation over a solution for a property I stayed at of theirs she just had so much disrespect in her exchange. She was very patronizing and condescending towards me and I will never recommend them. I’m very unproblematic and always avoid encounters like this. Every staff in that company communicate very disrespectfully. I don’t know if it’s because I’m a colored tenant or if they talk like this to everyone but i have not had a good experience with them.
5/5
GoogleNeelam Sharma(Walsall branch) has made the whole process amazingly beautiful😁😄,always readily availavle with answers to our queries.Take your flowers my darling.💝💞 …
Hello Amara, Thank you so much for your wonderful 5* review! We're thrilled to hear that Neelam Sharma made the process so enjoyable for you. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleTaylor and Adam are super kind and helpful for when I was finding my first property. I can’t thank them enough for the hard work they put in and how devoted they are to helping customers/ tenants!
Holly Bennett thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently viewed and signed for a property with Connells, right from my viewing with Sophie it was a very proffesional and great service, didnt have to wait long and was kept informed every step of the way, thank you Spohie and the team at Connells Lettings youve all been amazing 😊 …
5/5
GoogleI have an excellent experience recently with Taylor at Walsall Connells Branch whilst renting our new house . She is being very supportive and helpful throughout the process.
Thank you for taking the time to share your experience and for your wonderful 5* review Syeda! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAmazing!
What a great team! I've never met a team of people more dedicated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Walsall office has 741 reviews across two platforms: 263 on Google, 478 on Trustpilot (across the whole business).
Connells Walsall is rated 2.9 out of 5 across all 741 reviews, and 4.5 out of 5 on Google from 263 reviews.
Connells Walsall, 57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ.
