Connells Walsall reviews

★★★★★ 1/5

Trustpilot

Worst estate agent…

I only put 1 star because I can't put none. If you want nothing to be fixed ans emails to be ignored this is the agent for you. I have never known such bad service from an estate agent

Barbara · 6 January 2026

★★★★★ 1/5

Trustpilot

Not interested and just after money

Used belvoir Newcastle. Found this lovely flat in the area we wanted so obviously I was really happy! Originally kept pushing back the date we could move in because there were 'problems'. The charges are quite high here but I assumed that meant I was dealing with a more professional company. When we first went in, there was quite a few things wrong with the flat but nothing we couldn't fix such as deep cleaning. The whole flat felt very cheap. The door handles broke off within a week, you controlled the fridge and freezer with one dial which meant that one was never the right temp, freezer door seal was rubbish so we lost most food we put in there. One of the wooden planks on the balcony splintered and stuck up at s dangerous angle causing quite a few small injuries. Seal around the washing machine came lose, the vacuum was broken and other bits and bobs. Reported all of these and not a single one was fixed. I lived there 2.5 years. I took the tenancy with one lady who then moved to another city so someone else moved in to take her place. Since I never left, I still had to pay full admin fees, was re referenced and a new deposit. At the very end of the tenancy they tried to keep my full deposit claiming they needed to re carpet the whole flat and pay for rubbish removal and professional cleaning. The carpet had stains on from when we moved in and before they returned my initial deposit. There was no actual damage other than stains, no rips, tears, etc so no need to fully recarpet. I managed to argue the amount down and settled on a massive reduction but still annoyed that they had the audacity to charge us anything. Customer service is nonexistent. They all say they'll be right back, they'll let me, they'll do their best but I honestly believe they just sit in their office laughing at all those people who are struggling in their properties. Don't be fooled by their nicey nice approach, they'll screw you over

Rebecca · 24 May 2016

★★★★★ 1/5

Trustpilot

Incompetence personified

I am the guarantor for my friend’s kids and even just as a guarantor i have had terrible experience with them. They pretend to be award winning, but are the least possible competent people in that business… the person i spoke with tried to talk her way out of it, using posh talk and pretending she knew what she was talking about but when i really made my case she was speechless and did not know what to say. As the guarantor. Should have gotten the moving in inspection report. Even after requesting it twice i still have not got it… called again and they said “all the guarantors got it”. Well no!!This the THE estate agent to avoid if you are in brighton!

Seb · 6 September 2024

★★★★★ 5/5

Google

My family and I are really impressed with the rate at which Connells Estate agents helped us secure our property. They are loving, kind, and always ready to help no matter what. To tell you Connells will always be in my good books because of their sacrifices towards me and my family. Just visit them and experience the same 💃🕺👌 …

Nti · 30 December 2023

★★★★★ 4/5

Trustpilot

Have done business with pontypridd…

Have done business with pontypridd office..I must say excellent service professional in all aspects of the of letting and sales...Robert a gentleman..and I wish you continued success ...

G.thomas · 31 March 2026

★★★★★ 1/5

Trustpilot

Went to Morley branch to ask about a…

Went to Morley branch to ask about a property up for rent. Felt like staff were judgemental of my appearance. Never took down my details let alone ask what I'm looking for in my next home. Very rude staff

Andrea · 20 December 2025

★★★★★ 1/5

Trustpilot

Complete waste of time

Complete waste of time. Enquired about a property and answered all manner of personal questions just to be told the next day that due to a high amount of interest I couldnt view.

Adrian · 6 February 2026

★★★★★ 5/5

Google

I would like to ‘Thankyou’ Neelam Kumari for explaining the different policies and not putting pressure as I have experienced from other companies. She was very clear, gave me time to think and most importantly Neelam was very approachable/friendly during my meeting, and I felt comfortable.

Ranj · 26 October 2023

★★★★★ 5/5

Google

Excellent service by Neelam Sharma.she explained me everything as how a family member. I will definitely suggest to work with her as i personally think that she is the easiest person to apply. 10 out of 10 Thanks again Neelam Sharma

Atif · 19 November 2024

★★★★★ 5/5

Google

Neelam has been super helpful

Matin · 23 July 2025

★★★★★ 1/5

Trustpilot

Liars that don't fix issues and they try to get your money in any way

I started renting a property with them on November, and due to changes on circumstances of the landlord, on March they informed me that they were selling the property. In the first few weeks I pointed out some issues of the property, and as consequence they set an inspection on February, 4 months later, meaning I had live with those issues at least four months. The day of the inspection, I showed all the issues and raise concern for my safety due to the broken gate in the back garden. Two weeks later I haven't heard anything from them so I sent an email. Another couple of weeks have passed and they contacted me to tell me about the house being sold, ignoring all the issues I mentioned. Those issues were broken blinds, oven light not working, the outside light broken, the garden backdoor and some small others.When they first told me that the house was being sold, they also told me not to worry since it may take 6 months to sell the house, plus they need to give me 2 months notice at least. They also told me that I would get the last month as refund for the trouble. 3 months later they sent me the notice to leave, which seems weird since they said 6 months and only 3 have passed. They also went back on their word where I would be refunded the last month of rent, saying that I need to pay all. This cause me to rush finding a new property quickly, and I had to settle for one that does not satisfy all my needs. Also they never even offered me help to find something new.When I left, I paid a professional cleaning company to do the job, which they did properly since I was there when they finished and I was able to check and took pictures showing the job, but still they are asking me to pay for their professional cleaning, which I will definitely going to dispute. They sent me a report showing missing lightbulbs, wall fillings, and other issues that were there before I moved in, and they wanted to charge me for those too. When I first moved in, I took away their lightbulbs and used mine ones, and when I left I put back the ones they gave me, and I never damage the walls, I don't even put nails in those, in order to not damage them. They also complain about the co2 alarm not working, which never worked. When I spoke with them to the phone about that, they clearly didn't care about anything I was saying. I rented in Scotland for the past 8 years, and I had problems, but never this bad. I don't know if it is because I am in England or they are just the worst company ever. Anyway do not trust them.

Patrizio · 22 July 2024

★★★★★ 5/5

Google

Good and friendly management

Sabari · 3 January 2026

★★★★★ 4/5

Google

Great experience with connells special thanks to hayley for finding us a great place

Shivani · 1 October 2025

★★★★★ 1/5

Trustpilot

Ineffective in their primary role

A waste of time if you are trying to let a property through them. They are ignorant and do not respond to emails. I missed a call, so rang back and followed it with two emails direct to the 'agent'. I followed this up with another enquiry and yet another form to fill out against the same property I had shown interest in. Very poor and ineffective company. Landlords, go elsewhere, tenants follow! The other reviews speak for themselves. I am finding it increasingly frustrating that these agencies think they have some kind of control, they should be held to account.

Ben · 19 July 2024

★★★★★ 5/5

Google

Really happy with the standard of customer service from everyone at the Walsall branch. Sophie helped me find a property and made the process very enjoyable and refreshing which is exactly what I was after since this was my first property. I had had previous problems elsewhere however the Walsall team were so helpful and I would definitely recommend going there. Thank you so much Sophie and the team!

Samuel · 26 October 2020

★★★★★ 5/5

Google

I recommend Connells Estate Agents service. Recently I have moved into a flat and have had a great service from Sophie. Sophie assisted me with all the queries I had and was very helpful. The full referencing and move in process were quick quick and and I was pleased with their service overall. I would certainly recommend them to family and friends. Thanks Sophie and Connells Walsall team.PositiveResponsiveness, Professionalism

Évelim · 26 October 2020

★★★★★ 1/5

Google

Really bad customer service, I had an open case for a remortgage and after waiting for more than 6 months ! they decided to officially write me an email stating they cannot help with the case. On regular basis I was asked for personal bank details and statements which were provided with no delay (a tactic used by Connells to frustrate me to withdraw the case) . At the end I paid another provider who processed my remortgage in 3 weeks.

LP · 26 October 2021

★★★★★ 1/5

Trustpilot

Totally unserious people

Totally unserious people. No one showed up on the agreed date to show the house, and after contacting us by phone, they told us the house had already been rented the day before. If you want to save yourself the hassle, avoid them.

Joanna · 20 October 2025

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Woman on the phone was extremely rude and off putting I would advise managers to be reviewing there calls and educating them on basic customer service Estate agents don’t know basic answers to viewers questions and have no knowledge of the properties they’re showing I would avoid at all costs ever listing a property with them and avoid using them to find a property as they don’t have a clue what they’re doing

Seek · 3 October 2024

★★★★★ 5/5

Google

Excellent customer service from everyone in there especially Taylor.

John · 30 November 2023

★★★★★ 5/5

Google

“Great service, very professional and helpful throughout the process.” Specifically hayley

Vikas · 1 October 2025

★★★★★ 5/5

Google

Tam at Connells Walsall has been very helpful, Professional & a brilliant quick service with my move, appreciate all her help 😊PositiveProfessionalism

Helen · 26 October 2022

★★★★★ 5/5

Google

Cannot thank Bethany & Adam enough for making my letting experience exceptional. From very first contact Bethany has been nothing but helpful and ensured the process has been as swift and smooth sailing as possible. She is a credit to the team at Connell Walsall. I would 100% recommend Connell to friends and family.

Mandeep · 26 October 2022

★★★★★ 2/5

Trustpilot

Who would be a tenant!

I started renting from 2020. When I first got there the property was filthy. Dirty, greasy kitchen cupboards, disgusting kitchen floor and dust everywhere in the house. When I notified the agent he said it would not go against me when I left. I was given notice in September 2023. I was given a section 21 and told it was probably down to the fact that I was late with paying rent on a few occasions. I would like to point out that when I took on the tenancy I was working fulltime but I got sick and had to leave my job. I had to wait for universal credit to help me, hence the few months I couldn't pay on time. Also, I always paid in the end. They had given me one month's notice. I was to be out on December 15th 23. Full of Xmas cheer! I had explained that due to illness it was going to be impossible to pack all my stuff up in that time. I lost my dog then 2 weeks later, my dear Mum on the 11th December. They did give me a bit more time but then there were further issues with me likely to become homeless. I didn't want to stay at the property because I had invested so much love and care into and I just couldn't keep borrowing in order to pay the rent. All in all, I have felt like the lowest of the low and have generally felt so low because of the stress this has caused me. All for being sick.

Ashley · 21 May 2024