Connells Walsall reviews

★★★★★ 1/5

Google

I had a really bad experience selling my property through Connells. From the start, they overvalued the property just to win the listing, which led to long delays and unnecessary stress. I didn’t end up getting the price I was promised, and … More

R · 25 October 2025

★★★★★ 1/5

Google

Terrible service from the letting division - received a call back regarding fixing our oven as it had short circuited during the weekend - received an apology for not getting back to us sooner as she doesn’t work weekends & asked if she just woke me up as it was early This was completely fine, expected & courteous I even found the situation humorous as I was woken up but relieved to get our oven sorted out and let out a little chuckle. I was then met with an extremely awkward: ‘Are you laughing, really?’ The tone of conversation completely shifted and began the most condescending, dismissive, rude and snobbish interrogation I’ve ever experienced - short and snappy questions with a prompt disregard for the situation and lack of empathy. Was finally told I’d essentially be passed over & would received a text for access. Which again, is fine as hopefully we’ll get our oven fixed but to be spoken down to such a manner for laughing a situation is completely unacceptable - pretty sure she slammed the phone down on me. I am new to the property ladder and only wished to have a simple fix to the problem but the way this was conducted was outrageous. To the letting agent who called me (Therese Gnosill I believe), please remove the stick from where the sun doesn’t shine and work on your people skills, decorum and customer service as you are severely lacking in all three.

Matthew · 27 July 2024

★★★★★ 5/5

Google

This was the most simple estate agent I have ever worked with Bethany was such an amazing help she was professional kind understanding responded to my calls and email and also when out of her way to support me to move in sooner, I’m grateful I’m happy and would recommend you speak to Bethany if looking for a property outstanding and I would like to say thanks to Adam to he was a great team player👌🏾👌🏾🏆 10:3

Maher · 26 October 2023

★★★★★ 5/5

Google

Fabulous service. I applied for my mortgage through Neelam in walsall and she helped me on every step. I am really grateful for her help during my house buying journey.

Jaspreet · 17 February 2026

★★★★★ 5/5

Google

Beth has been fantastic with my mum and helping her get moved into her new house, extremely professional and helpful, nothing was ever to much to ask and everything was sorted in a stress free manor. Would 100% recommend to any of my friends or family. Once again thank you Beth for all your help :)PositiveProfessionalism

Zak · 26 October 2022

★★★★★ 5/5

Google

I would just like to say that Neelam Sharma, mortgage advisor has been incredibly helpful and has made the process as a first time buyer much easier and understandable. Thank you and would highly recommend her services

Sam · 11 December 2025

★★★★★ 5/5

Google

"Swift responses, reliable service, and very approachable agents. Highly recommended

Irene · 10 July 2026

★★★★★ 5/5

Google

Been working with them for nearly 6 years whole team from rentals and buys have a been great.

Sales2 · 10 May 2026

★★★★★ 1/5

Google

Absolute scammers! They said they would offer several services and made us pay upfront. As soon as they got the money went silent and didn’t provide none of the services stated. When confronting them their complaints team, staff and manager are avoiding us. Took a big amount of money for nothing you can do yourself for free. AVOID!!! Reply : When trying to complain I get ignored. I have raised my issues 4 times through different complaints services over the last month.

Chloe · 28 May 2024

★★★★★ 1/5

Trustpilot

What to say about this estate agent…

What to say about this estate agent horrendous,property filled with wet carpets mould and they have tried pinning the blame on me cos i have a bed agaisnt the wall in the bedroom,told me i could have dogs then have tried retracting it part way though year,ignored every email asking for help with doors that dont shut sinks that dont work. Please do not let of these people

Rachel · 1 December 2025

★★★★★ 5/5

Google

We use these guys for arranging all our referencing, inventory’s and finding tenants. Always on the end of the phone when needed. Really happy with their services.

Adam · 17 February 2026

★★★★★ 1/5

Trustpilot

If I could rate 0 stars I would

If I could rate 0 stars I would. Absolutely horrible communication, misunderstandings on THEIR side about tenancy agreements, and frequent logic and spelling errors which make understanding your agreement impossible.

Suj · 15 September 2026

★★★★★ 5/5

Google

Excellent service by Neelam Sharma( Connells).She get done my mortgage issue sorted just like piece of cake. I’ll sure recommend Connells. Thanks Neelam :)

Sam · 26 August 2024

★★★★★ 5/5

Google

Dan was very helpful with sorting out the mortgage and answering all of my queries. Would recommend!

Kulbir · 10 December 2024

★★★★★ 5/5

Google

Great service from start to end. Personalised and professional throughout.

J · 10 June 2026

★★★★★ 1/5

Trustpilot

Was interested in a house they had to…

Was interested in a house they had to rent, i am retired and my son works fulltime, we could easily afford the monthly rent and had excellent references from our landlord and Experian, my guarantor was my mother who is elderly and a homeowner and they said they were not putting us forward as ineligible even though we have the funds and references, this has left us most annoyed with this company!

Ms · 30 September 2025

★★★★★ 5/5

Google

We were in communication with Taylor Jackson throughout the process of getting our new home. She was professional, kind & very patient, & the whole process was very quick & easy. Thank you so much Taylor for helping us!

Shyan · 26 October 2023

★★★★★ 5/5

Google

I had the best experience with Neelam Sharma. She made the entire mortgage process feel like a fast-forward button. Neelam is efficient, knowledgeable, and a pleasure to work with. Very pleased with her service!

Andrei · 29 January 2024

★★★★★ 5/5

Google

Absolutely great service helped us find somewhere to live Taylor Jackson was an absolute delight very professional and very helpful nick was also brilliant so from me to you they are a great team .

Rosanne · 30 December 2023

★★★★★ 5/5

Google

Taylor has been a good representative to this company. She has been very good from the very start to the end. She has good communication skills and patience and always ready to help. She deserves an award.

Anthony · 26 October 2023

★★★★★ 1/5

Trustpilot

I phoned to book a viewing on one of…

I phoned to book a viewing on one of their properties. The bloke asked if I could hold for a second and then never came back to the phone. After 17 minutes I gave up and ended the call.

Anna · 11 June 2026

★★★★★ 1/5

Google

So after finding a property on right move My sister made initial contact with the office based in Walsall, not only was the girl who answered the phone rude but also not actually listening to what was being asked during the call, so when she was finally listening she booked a viewing of the property for today as before looking said there was no viewings yesterday, she took my details including address and mobile phone number which had to be repeated several times. She told my sister that a text would be sent to confirm the viewing Tuesday 29th at 4.40, well near the end of business yesterday still no message I tried to call myself several times but to my surprise no one answered! Tuesday morning my sister called again this time getting through to Adam all smiles and promises saying he would get the sales team to send the text to confirm the viewing which was now scheduled for this evening at 4.40, by lunch time still no message surprise surprise!! My sister then called again and this time spoke to Louise who took all my details said the systems were down but would send the text message to confirm. I received the message stating the time day and date of viewing. Now as I work away I traveled back for the appointment got to the property at 4.30 waited til 4.40 rang then intercom nothing called the office not once but 11 times when someone finally answered I explained no one there to meet me to be told there was nothing scheduled for this evening next viewings would be Friday!! I’m not sure how properties are being sold through this office when there’s clearly NO COMMUNICATION at all what an absolute disgrace. I would definitely steer clear of these

Nicola · 26 October 2022

★★★★★ 5/5

Google

It’s took me a while to leave this review as I’m no good with computers and I’ve had to ask for help to do so l. I just wanted to say I can’t recommend connells highly enough if you are a landlord and want to rent out your property. I have been a landlord for many years but the customer service and the diligence from both Beth and Adam has been amazing. No problem is too small and any questions I have they do not hesitate to help me out with. Thank you team walsall

Robert · 26 October 2022

★★★★★ 5/5

Google

Thank you Dan. I’m impressed with how professionally everything has been handled and how quickly you are in responding to emails and explaining the process to me anytime I was unclear.

Priya · 29 January 2024