Every review we hold for the Walsall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHayley and Adam have helped me to put my property back on the market and we had tenants interested straight away. Within a few weeks we had tenants moved in. All paperwork was carried out with ease and communication was constant. Great team. Highly recommended!
Mo · 11 December 2025
Agent replied · 10 January 2026
Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that our team was able to help you get your property back on the market quickly and find tenants in a matter of weeks. We take pride in providing seamless and efficient communication and are happy to have exceeded your expectations. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNeelam has been fantastic with her support and guiding me, open to answering any questions and been so patient when I've had queries. Cannot fault her. I'd strongly advise anyone who is looking to take out a mortgage, to go to Neelam. Customer service is fabulous
San · 28 February 2024
Agent replied · 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team San. Kind regards, Lucy, Customer Relations. Thank you for your 5* review.
★★★★★ 5/5
GoogleI received excellent service at Connells Walsall. The staff is very professional and efficient. My hunt for accommodation was made bearable and the process was made easy through Connells. Thanks to Taylor and Adam's. Keep up the good work am happy at my new home in Walsall
Dorothy · 29 January 2024
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a very good experience with Hayley from the letting side of the business. She went with me through the whole process, answering all my questions and providing additional information that I needed. Thank you
Michelle · 17 February 2026
Agent replied · 17 April 2026
Thank you for your review! We are thrilled to hear that Hayley provided exceptional service and made the process seamless for you. We appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’m really pleased with the service I received from Connells. The mortgage advisor was very clear in explaining every step of the process and always took the time to answer my questions. They managed to help me secure a mortgage offer in a … More
Marius · 15 November 2025
Agent replied · 22 November 2025
Thank you so much for your kind words! We're thrilled to hear that our mortgage advisor provided clear and efficient service for you. Our goal is to always make the process stress-free for our customers. Thanks for recommending Connells! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS! Staff are incompetent, unprofessional and their lack of communication is appalling. They don’t get back to you without you chasing them up multiple times, shying away from responsibilities in the event of issues that they supposed to help you with.
Connie · 31 July 2026
★★★★★ 5/5
GoogleExcellent service provided from house searching to receiving keys. If anyone is looking for customer service look no further as Connells estate agent are Elite. Personally I am quite busy during the day but Connells were so patient with me I which made me feel comfortable throughout the entire process. The total fee was so much cheaper than other estate agents and mortgage advisers I sat down with. A special thank you to Neelam, Daphne and Dennis in Walsall who made my experience easy and comfortable. Connells are always ready to answer your questions so please get in touch with them if you are looking for a property to rent or purchase.
Farhad · 26 October 2023
★★★★★ 1/5
TrustpilotWould rate 0 stars if I could
They will try to charge you to redecorate the entire property at the end of your tenancy and replace carpets that were already old and worn when you moved in. I am having to fight to get any of my deposit back.
A · 7 August 2026
★★★★★ 1/5
TrustpilotCalled this company as they manage my…
Called this company as they manage my neighbours property. Horrendous experience, for a company who is being paid to manage a property which we have contacted on numerous occasions to advise what is going on inside. Dread to think the state of this place. Advised they check the property 3 times a year, tenant has been in now nearly 6 months, no one has been. Advised last week window is hanging off due to a break in. Still no one has been out.
Elle · 4 October 2025
★★★★★ 1/5
TrustpilotCommunication very poor-prospective…
Communication very poor-prospective renters are told the property at 64 Park Ave, Wrexham cannot be viewed in June this year. This property is still not ready to go on the Letting Market. This was dissappointing viewing and total waste of our time.
Mr · 5 August 2026
★★★★★ 1/5
TrustpilotCan't find the words to express how bad
As a landlord, I believe in being honest with my tenants, as times are hard, and not over price, but when it was time to market my property, it has been difficult to say the least, I gave them a price which to market it at, they added another £10 a month, I gave them a deposit amount, they upped it £150 more. Asked them for find and reference only, and have been bullied into having to use their contract, and all the stipulations that goes with it, I feel totally demoralised and exhausted. I finally snapped, no more.
Emt · 23 September 2025
★★★★★ 5/5
TrustpilotWonderful company
I don't even know where to begin, from the first to the last meeting what a lovely, attentive, professional company. From Philip and Ethan, with whom I worked on renting this home to Rhys, Daniel and numerous support staff with whom I spoke on the phone everyone was kind, patient and unfailingly helpful.
Abbey · 12 May 2026
★★★★★ 1/5
GoogleI had a really bad experience selling my property through Connells. From the start, they overvalued the property just to win the listing, which led to long delays and unnecessary stress. I didn’t end up getting the price I was promised, and … More
R · 25 October 2025
Agent replied · 10 November 2025
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleTerrible service from the letting division - received a call back regarding fixing our oven as it had short circuited during the weekend - received an apology for not getting back to us sooner as she doesn’t work weekends & asked if she just woke me up as it was early
This was completely fine, expected & courteous I even found the situation humorous as I was woken up but relieved to get our oven sorted out and let out a little chuckle.
I was then met with an extremely awkward:
‘Are you laughing, really?’
The tone of conversation completely shifted and began the most condescending, dismissive, rude and snobbish interrogation I’ve ever experienced - short and snappy questions with a prompt disregard for the situation and lack of empathy. Was finally told I’d essentially be passed over & would received a text for access.
Which again, is fine as hopefully we’ll get our oven fixed but to be spoken down to such a manner for laughing a situation is completely unacceptable - pretty sure she slammed the phone down on me.
I am new to the property ladder and only wished to have a simple fix to the problem but the way this was conducted was outrageous.
To the letting agent who called me (Therese Gnosill I believe), please remove the stick from where the sun doesn’t shine and work on your people skills, decorum and customer service as you are severely lacking in all three.
Matthew · 27 July 2024
Agent replied · 25 October 2024
Hi Matthew, we are sorry to hear about your experience with our letting division. Your feedback is important to us, and we would like to address this matter further. Please contact us at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis was the most simple estate agent I have ever worked with Bethany was such an amazing help she was professional kind understanding responded to my calls and email and also when out of her way to support me to move in sooner, I’m grateful I’m happy and would recommend you speak to Bethany if looking for a property outstanding and I would like to say thanks to Adam to he was a great team player👌🏾👌🏾🏆
10:3
Maher · 26 October 2023
★★★★★ 5/5
GoogleFabulous service. I applied for my mortgage through Neelam in walsall and she helped me on every step. I am really grateful for her help during my house buying journey.
Jaspreet · 17 February 2026
Agent replied · 17 April 2026
Wow! We are thrilled to hear about your positive experience with Neelam at our Walsall location. We pride ourselves on providing excellent service and it means a lot to us that we could help make your house buying journey a smooth one. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBeth has been fantastic with my mum and helping her get moved into her new house, extremely professional and helpful, nothing was ever to much to ask and everything was sorted in a stress free manor. Would 100% recommend to any of my friends or family.
Once again thank you Beth for all your help :)PositiveProfessionalism
Zak · 26 October 2022
Agent replied · 25 October 2024
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review.
We are so happy to hear Beth and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleI would just like to say that Neelam Sharma, mortgage advisor has been incredibly helpful and has made the process as a first time buyer much easier and understandable. Thank you and would highly recommend her services
Sam · 11 December 2025
Agent replied · 10 January 2026
Thank you so much for your kind words! We are thrilled to hear that Neelam provided exceptional service as a mortgage advisor for your first-time home buying process. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAbsolute scammers! They said they would offer several services and made us pay upfront. As soon as they got the money went silent and didn’t provide none of the services stated. When confronting them their complaints team, staff and manager are avoiding us. Took a big amount of money for nothing you can do yourself for free. AVOID!!! Reply : When trying to complain I get ignored. I have raised my issues 4 times through different complaints services over the last month.
Chloe · 28 May 2024
Agent replied · 25 October 2024
Hello Chloe Jones, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWhat to say about this estate agent…
What to say about this estate agent horrendous,property filled with wet carpets mould and they have tried pinning the blame on me cos i have a bed agaisnt the wall in the bedroom,told me i could have dogs then have tried retracting it part way though year,ignored every email asking for help with doors that dont shut sinks that dont work. Please do not let of these people
Rachel · 1 December 2025
★★★★★ 5/5
GoogleWe use these guys for arranging all our referencing, inventory’s and finding tenants. Always on the end of the phone when needed. Really happy with their services.
Adam · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! We're thrilled to hear that you're satisfied with our services. Our team is always here to help with referencing, inventories, and finding reliable tenants. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotIf I could rate 0 stars I would
If I could rate 0 stars I would. Absolutely horrible communication, misunderstandings on THEIR side about tenancy agreements, and frequent logic and spelling errors which make understanding your agreement impossible.
Suj · 15 September 2026
★★★★★ 1/5
TrustpilotViewing cancelled last minute
Was meant to have a property viewing, had already booked an uber on my way to the location and got a call 10 minutes before saying someone had reserved it so the viewing was cancelled.
Aaliyah · 5 August 2026
★★★★★ 5/5
GoogleExcellent service by Neelam Sharma( Connells).She get done my mortgage issue sorted just like piece of cake. I’ll sure recommend Connells. Thanks Neelam :)
Sam · 26 August 2024
Agent replied · 25 October 2024
Many thanks for your marvellous 5* review and recommendation Sam. Best wishes, Lucy, Customer Relations.
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