Connells Walsall reviews

★★★★★ 5/5

Google

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained … More

Anim · 1 November 2025

★★★★★ 5/5

Google

Hayley has been great from the offset helping and guiding us through our next chapter as a family, keeping us informed at all times thanks again

Matthew · 17 February 2026

★★★★★ 5/5

Google

After a disappointing experience with a previous letting agent, working with Hayley at Connells was a breath of fresh air. She was professional, approachable, and highly efficient throughout the entire process. Hayley kept me well-informed … More

Olajumoke · 8 November 2025

★★★★★ 5/5

Google

Dan Flowers is unmatched at Connells he helped to sort out my mortgage. He has been excellent to deal with and l have been really impressed with all aspects of the application. He has a wealth of knowledge in the different products available and really took the hassle out of getting an offer. He responds to emails and inquiries quickly and I really can't fault the service. I will definitely be using him again. Highly recommend.

Dolapo · 27 June 2024

★★★★★ 5/5

Google

I had an outstanding experience working with Neelam Sharma from Connells. From the very beginning, Neelam was professional, approachable, and incredibly knowledgeable about the mortgage process. She took the time to understand my needs and … More

Abigail · 1 November 2025

★★★★★ 1/5

Google

I had a scheduled viewing and, in my opinion, I have rarely seen such a low level of seriousness. No one showed up, I waited for nothing, and to make things even worse, I sent a message to the agent, they didn’t even bother to reply. To me, this shows blatant indifference and complete disregard for people’s time. From my point of view, the experience was deplorable, and I wouldn’t recommend anyone to waste their time with something like this.

Cristina · 11 December 2025

★★★★★ 5/5

Google

I have recently remortgaged through Connells, and Dan Flowers has been fantastic in supporting me through the process. He was quick to respond to emails, helped with any documentation issues, and was proactive in finding the best mortgage to suit me.

Alex · 8 September 2025

★★★★★ 1/5

Trustpilot

Really poor service & communication

Really poor service & communication. We had booked a viewing for a property with an agreed time and date only to find that the property had been removed 2 days before our viewing. We phoned on the day of our viewing to find it had been let agreed with no follow up communication from the agency. They would have let us to turn up to the viewing unaware that the property was no longer available!

Oren · 1 September 2026

★★★★★ 5/5

Google

Excellent service provided by Connells Walsall. Especially Dan who completed our mortgage deal for us. We have been to visit Dan a number of times for our mortgage and each time he never disappoints us he goes above and beyond on helping us to find the best deal. He is so helpful and kind. Thanks so much we really Appreciate your hard work.

Stephanie · 26 November 2024

★★★★★ 5/5

Google

The process was smooth Neelam was a gem, clearly explaining every process along the way. Thank you Connells

Godwin · 17 March 2026

★★★★★ 5/5

Google

Hayley has been excellent, professional and extremely reliable. Very pleased, could not have asked for anything more

K · 17 March 2026

★★★★★ 5/5

Google

I had an acceptance from a landlord but it was unfortunately rejected the following day, and with me coming to the end of my lease I was already on a tight deadline to find a new place to live. Hayley Thompson from the lettings team completely understood my requirements and found me a new place instantly and managed to setup a new move date in record time. I only had one free day to move so Adam also assisted with providing the keys for me at the property so that I had time to head back to London the same day. Very thankful for their help!

Daniel · 15 October 2025

★★★★★ 5/5

Google

Taylor was amazing from start to finish. Couldn’t be happier. After being let down by a potential landlord after a viewing through Connells Taylor kept in touch and informed us of when properties we may be interested in became available. To us this meant a lot. We are now nearly a week into our new home all thanks to Taylor nothing was too much for her right down to me pestering her on a daily basis with emails. Thanks again Taylor you are a real credit to connells.

Kelly · 26 October 2023

★★★★★ 5/5

Google

Our first experience to rent the house with Connells and it was so guick aand smooth , everything was organized above our expectations. thanks to the agent ,Hayley Thompson ,helped us in this matter, always answers questions, answers emails very quickly and did not have to wait long for an answer. I liked the whole system of filling out documents online, it helped us save time and get a quick result. I hope we will continue to use the services of this agency.thank you . Based on our experience i would recommend Connells Estate Agency Walsall

Natalia · 8 September 2025

★★★★★ 1/5

Trustpilot

Loughborough office

Loughborough office - Absolutely terrible. Helped move a new tenant into accommodation and received a parking fine of £100. This would have been avoided if the estate agents had registered the vehicle prior to her moving in but they gave no warning of this when keys were handed over. The car park gave no warning of who to contact to get permission to park a car long enough to unload possessions. Totally unprofessional and uncaring. Shocking. Also the carpet in the rental property was tucked and worn on moving in despite them saying they would refurb the property in advance. Do not use them.

Tessa · 28 May 2026

★★★★★ 1/5

Trustpilot

Once your out there not bothered

Overall my stay at the property was actuall not a bad experience everything was smooth. No issues with the company until leaving I have had too wait over 2 months almost for an overpayment, just kept getting ignored, been in enough times to request ny money back but jusy fobbing me off with regulation. Pay me my money back out of your own business funds rather than making me wait for your client to respond. Ive been made homless twice in this period. And to have to keep waiting is a disgrace get it paid!!!!!! Ashton under lyne belviour dont make me keep waiting.

John · 15 May 2026

★★★★★ 5/5

Google

Hayley was very helpful throughout the whole process... It was that easy.... I would recommend them anyday...

TOBECHUKWU · 11 December 2025

★★★★★ 5/5

Google

Hailey Thompson has been really helpful throughout our experience

Hafija · 17 February 2026

★★★★★ 5/5

Trustpilot

Great experience with our sale

Great experience with our sale. Harry was so professional and supportive.

JB · 5 September 2026

★★★★★ 1/5

Trustpilot

Do not keep promises

A couple of years ago I was renting with them. Circumstances changed and the landlord decided to sell the property. Initially they told me I had at least 6 months before they would tell me to leave and they would have give me 2 months of advice, so I would have at least 8 months. 3 months after the first notice I was told that they couldn't sell because I was in so they gave me the two months notice forcing me to leave 5 months after the first notice instead of the initial 8 months they told me, and I was also forced to rent a property that wasn't right for me, but due to lack of time I had to get it or be homeless. I left the property on July 2024 and I recently learn that they actually sold it at the end of 2025. So they blamed me for not selling the house in three months, and it took them over an year to sell it after I left, meaning I wasn't the reason for the property not being sold. I was also promised a month refund for the trouble when I left, but I never got any refund.

Patrizio · 7 April 2026

★★★★★ 5/5

Google

Thank you so much Hayley, Walsall Branch you been super amazing!

Rue · 3 January 2026

★★★★★ 5/5

Google

Dan Flowers has been absolutely amazing right from day 1! Super helpful, friendly and approachable. The whole experience seems daunting especially as a first time buyer but Dan kept me informed every step of the way and worked so hard to make things happen. Thank you so much for enabling us to achieve our dream. Pooja.

Pooja · 27 June 2024

★★★★★ 1/5

Trustpilot

Do not pay them a holding fee that is…

Do not pay them a holding fee that is not supposed to be used as payment for a credit check as that's what they have done and stolen the money because per the 2019 renters act it is illegal for an agent or landlord to charge a potential renter a fee for a credit check and I made them aware of the legislation so now it's with trading standards and the ombudsman and just imagine how many thousands of pounds of people's money they have stolen

Colin · 1 April 2026

★★★★★ 1/5

Trustpilot

Don't do sole agreement

If you have or get talked into a sole agreement to sell your house read the small print and get out of it as soon as possible. I got stung because I let someone else sell my property and still had to set up a payment to belvior. The company had me on their books for months and didn't sell. The new seller sold within a month. So belvior just sit on your property untill you get sick of waiting then when you go with someone else and they sell, belvior still want paying for doing nothing.

Mr · 30 March 2026