Trusted Agent profile · Walsall
★★★★★
741 reviews across 2 platforms
57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ
Connells's office in Walsall, at 57-59 Bridge Street, is rated 2.9 out of 5 across 741 reviews on two platforms, including 263 Google reviews rated 4.5.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
1/5
Trustpilot0 should be an option.
0 should be an option. Constant construction noise since September with workers working outside of their jurisdiction. Power drilling at 7am on a Saturday morning. I paid £1000 for a parking space, I was then told in 1 months time the entire road would be dug up to lay pipes and I had to move my car. My complaints have not been taken seriously and renting with them was the worst decision I have ever made. AVOID AT ALL COSTS
5/5
GoogleDan flowers sorted my first time mortgage for me, after difficulty finding a reliable one he was fantastic, he replied straight away, and guided me through the process and got my a great mortgage. He was really kind and I would recommend him to anybody. Thank you Dan xxxx
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotKaren and Alanna have been amazing and…
Karen and Alanna have been amazing and dealing with other crap Agents that were not doing there job properly always chasing other Agents and getting things done making phone calls and dealing with all solicitors very pro active and professional to the core. Been amazing. Thanks to these the move finally happened. Thanks again
1/5
TrustpilotBelvior Wrexham Branch
Belvior Wrexham Branch - took £85 from the deposit to clean some curtains as there was little bit of cat hair on the bottom of them. For the same replacement was £40 for brand new. We had paid for bulk collection from the local council due to the damp in the property which caused mould to grown in the living room furnishings. The skirting board had began to rot away due to the damp (this was an ongoing issue for over 12 months nothing sorted). There was a big damp patch on the outside of the property which was raised but they confirmed that they won’t fix until it damages the inside. Ruan their employee has been rude in the phone calls and emails. We have now had to ask him to stop contacting us as due to his attitude. We have done everything we can. The contract (tenancy) July 27th and deposit has been returned so there is no reason for them to continue with the harassment.
4/5
GoogleI found the whole process of going through Letting Agents Connells very smooth. I dealt with Taylor who always kept me up to date on what was happening and helped me when I needed it. This is the first time I had moved in nearly 16 years and all the information Taylor provided helped me navigate through the process with ease.
Hi Ann! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
1/5
TrustpilotUndercover 419
Very terrible company… they are always looking for ways not to pay you back your holding deposit… even after email conversations asking for repairs and bringing their attention to an issue, they ignore and turn a blind eye just because their focus is on your holding deposit. in my case, upon entry, they gave me an inventory containing some pictures that clearly showed damages to some items but upon the end of my tenancy and when I moved out, they now claim those things where damaged by me and now asking me to pay for it… this can never happen as I still have the initial inventory pictures sent to me upon my renting this property…
5/5
TrustpilotTracey Allan great job!
Thank you so much Tracey. I saw a property on Rightmove that looked decent and within 45 minutes of calling I was doing a viewing of the flat in Kirkcaldy. Within an hour I’d made an offer and within 2 hours offer accepted!
5/5
GoogleHayley is amazing, so helpful, polite and simply amazing :-)
"Thank you so much for your kind words, we are thrilled to hear that you had a great experience with Hayley! We will be sure to pass along your glowing review to her. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotLack of communication
Lack of communication. U having to cal them all the time which is unprofessional . They use a company called let alliance and I think there aim is just to get money from you and reject . The sleaford team on my opinion was crap . Just all about taking money not intrested in anything out
1/5
TrustpilotWorst agency ever
Worst agency ever ! I highly do not recommend it. I write this review based on my experience. Even though you give them every detail of your documents, prove your income and everything they require, they still are going to reject you ! I been treated by this agency very unfairly giving me absolutely no chance.
5/5
GoogleHighly recommend. Dan Flowers was very helpful in everything to do with my remortgage.
Thank you so much for the recommendation! It was a pleasure assisting you with your remortgage. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotHarvey made my house buying process…
Harvey made my house buying process easy and was eager to get me the property Thanks Harvey and the team
1/5
GooglePoor customer service, got booked in for a viewing at 4:15 and had no one answered me. I waited 30 minutes and still no one showed up. Tried calling the office as well and no one responded. Very frustrating and disappointing.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotThank you Haydock branch
Lynn and Julie from the Haydock branch were brilliant. We bought a house from their portfolio, Lynn's knowledge is second to none she knows the market place and its complexities. Julie went above and beyond helping us to close the loop and making the impossible possible. You need reliable people when you are going through the stress of moving house and they were superb. I can definitely recommend the Haydock branch for a house move Thank you .
1/5
TrustpilotDO NOT RECOMMEND AT ALL
If i could put 0 stars i would, absolutely the worst tenancy agency i have ever had to deal with. They don't answer the phone, it literally rings and hangs up. I was overcharged on my electricity bill and they couldn't do anything because the apartment was privately owned so they were blaming the billing agent who also couldn't do anything because they management company didn't receive a notification from belvoir that my heaters weren't even working. Stacey was the one who i was in contact with and she was literally ignoring my emails and replying back as if she was using a template to respond to my emails. if i could describe in one word on my experience it would "shambles". DO NOT RECOMMEND AT ALL.
5/5
TrustpilotI am very surprised at the poor reviews…
I am very surprised at the poor reviews on here as I had an exceptional experience. Using the Wrexham branch, Noah and the rest of the team were fantastic, nothing too much trouble and kept me informed every step of the way. Pleased to say that my house sold very quickly and now looking forward to moving into my new home.
5/5
GoogleCouldn't recommend Hayley enough. Really kind and helpful during the whole process.
"Thank you so much for your kind words, we are thrilled to hear that you had a positive experience with Hayley. Providing exceptional service to our customers is our top priority. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleBe very careful guys using these roque agents to buy or sell they employ devious and unethical tactics when buying through them money hungry to get best commission we found a property to buy cash sale reposesion then they added the memorandum took ages like weeks and poked their noses in our private money cash from family friends respectable hardworking people helping us out then after seeing we got funds and approving we getting gazumped lesson is dont trust this agency its staff and solucitors hipe they choke on their commission after all that time i wonder how many others they done this to Was our first time and one time only chance to own buy our first home fir our kids looks like thats out the window Look out for their dirty antics and mischief
Hello Tanwir, Thank you for sharing your experience with us. I'm truly sorry to hear about the difficulties you faced during your property transaction. We take such concerns seriously and would like to understand more about your situation. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleI am a first time buyer. Its really scary but I found that connells helped us through it. Sally was amazing! She never pressured us and made sure we were kept in the loop at all times. Correspondence was brilliant. Once we decided on the property keeley was brilliant with helping u sort our mortgage out. She answered all our queries and helped us understand anything we were unsure of. On the whole they made buying our first home less stressful! Thankyou so much. If you want a service that doesn't feel generic and feels like they really care go for connells because they really do care.
Hello Sara, thank you so much for taking the time to provide our Connells Walsall team with a 5-star review especially for acknowledging the support provided by Sally and Keeley.
5/5
GoogleI recently moved house after finding a property through Connells in Walsall. I arranged a viewing with Sophie Adams who was amazingly friendly and helpful (and patient when I was slightly late!). Following the viewing, Sophie was super efficient with processing the contracts and helped me do everything I could to ensure references were completed as quick as possible so I could move in ASAP. I was in within a week! Thanks so much Sophie; you made a potentially stressful time an absolute breeze :)
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Connells Walsall team provided a five-star service!
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Ellie Dickinson. Ellie was proactive in coordinating with all necessary parties and ensured clear communication throughout. She took the initiative to follow up on outstanding charges, clarified responsibilities, and made the process smooth for me. Her responsiveness and attention to detail were very much appreciated. I would highly recommend Ellie for her professionalism and commitment to resolving issues effectively!
1/5
TrustpilotBelvior Belfast Ormeau Road
Belvior Belfast Ormeau Road made me jump through endless hoops for a rental property I was interested in. Two applications, a pre and post with various required references and many many documents from myself and guarantor later my lease agreement comes through in an email the day before I’m meant to pick up the house keys. However, 20 minutes later I receive another email saying the document has been cancelled. I call to ask what’s going on, I get told the lease agreement length has now been edited and changed from 1 year to 6 months. I’m not happy with this but I don’t make a big deal of it. I get my guarantor to sign the new lease, I sign and I submit it. I go for lunch and get a 1 sentence email when I returned “we have been asked not to proceed with the tendency from the landlord, kind regards.” Apparently the landlord at the last minute decided he wanted to sell! No apologies from either Belvior or the landlord for the severe waste of my time and effort to appease them, no offer to help find a new place now that they cancelled the agreement A DAY BEFORE! Avoid them at all costs!
5/5
GoogleI have used Connells on a number of occasions and found Hayley Thompson and Adam Vickers to be very friendly, helpful and efficient. I definitely will carry on using their service and fully recommend them to every landlord.
We're thrilled to hear such positive feedback about our team members Hayley and Adam! It's our top priority to provide friendly, helpful, and efficient service to all our customers. Thank you for your loyalty and recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI want to thanks everyone at connells in walsall for helping me sell my house without stress and hassle they are such wonderful people there all they work noone stop to make sure the sale went through without trougle the staff are called chris, Kyle, Amanda and amelia so if anyone need any help selling or buyer please I recommend going to them you never regret it x🙂🙂
Thank you Joanne for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Walsall office has 741 reviews across two platforms: 263 on Google, 478 on Trustpilot (across the whole business).
Connells Walsall is rated 2.9 out of 5 across all 741 reviews, and 4.5 out of 5 on Google from 263 reviews.
Connells Walsall, 57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ.
