Trusted Agent profile
★★★★★
741 reviews across 2 platforms
57-59 Bridge Street, Walsall, WS1 1JQ, Walsall WS1 1JQ
Connells's Walsall office at 57-59 Bridge Street is rated 2.9 out of 5 across 741 reviews on two platforms, including 263 Google reviews rated 4.5. The 478 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
GoogleDan was very helpful with sorting out the mortgage and answering all of my queries. Would recommend!
It’s really lovely to read another 5* review and recommendation Kulbir. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotWas interested in a house they had to…
Was interested in a house they had to rent, i am retired and my son works fulltime, we could easily afford the monthly rent and had excellent references from our landlord and Experian, my guarantor was my mother who is elderly and a homeowner and they said they were not putting us forward as ineligible even though we have the funds and references, this has left us most annoyed with this company!
5/5
GoogleWe were in communication with Taylor Jackson throughout the process of getting our new home. She was professional, kind & very patient, & the whole process was very quick & easy. Thank you so much Taylor for helping us!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI had the best experience with Neelam Sharma. She made the entire mortgage process feel like a fast-forward button. Neelam is efficient, knowledgeable, and a pleasure to work with. Very pleased with her service!
Thank you for your thoughtful 5* review Andrei! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
GoogleAbsolutely great service helped us find somewhere to live Taylor Jackson was an absolute delight very professional and very helpful nick was also brilliant so from me to you they are a great team .
Hi Rosanne! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleTaylor has been a good representative to this company. She has been very good from the very start to the end. She has good communication skills and patience and always ready to help. She deserves an award.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI phoned to book a viewing on one of…
I phoned to book a viewing on one of their properties. The bloke asked if I could hold for a second and then never came back to the phone. After 17 minutes I gave up and ended the call.
1/5
GoogleSo after finding a property on right move My sister made initial contact with the office based in Walsall, not only was the girl who answered the phone rude but also not actually listening to what was being asked during the call, so when she was finally listening she booked a viewing of the property for today as before looking said there was no viewings yesterday, she took my details including address and mobile phone number which had to be repeated several times. She told my sister that a text would be sent to confirm the viewing Tuesday 29th at 4.40, well near the end of business yesterday still no message I tried to call myself several times but to my surprise no one answered! Tuesday morning my sister called again this time getting through to Adam all smiles and promises saying he would get the sales team to send the text to confirm the viewing which was now scheduled for this evening at 4.40, by lunch time still no message surprise surprise!! My sister then called again and this time spoke to Louise who took all my details said the systems were down but would send the text message to confirm. I received the message stating the time day and date of viewing. Now as I work away I traveled back for the appointment got to the property at 4.30 waited til 4.40 rang then intercom nothing called the office not once but 11 times when someone finally answered I explained no one there to meet me to be told there was nothing scheduled for this evening next viewings would be Friday!! I’m not sure how properties are being sold through this office when there’s clearly NO COMMUNICATION at all what an absolute disgrace. I would definitely steer clear of these
5/5
GoogleIt’s took me a while to leave this review as I’m no good with computers and I’ve had to ask for help to do so l. I just wanted to say I can’t recommend connells highly enough if you are a landlord and want to rent out your property. I have been a landlord for many years but the customer service and the diligence from both Beth and Adam has been amazing. No problem is too small and any questions I have they do not hesitate to help me out with. Thank you team walsall
5/5
GoogleThank you Dan. I’m impressed with how professionally everything has been handled and how quickly you are in responding to emails and explaining the process to me anytime I was unclear.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI dealt with Tehmina in Connells through a mutual friend and i can say it was the best experience i have had with any estate agent. She was very communicative and went the extra mile to ensure i had my situation resolved. Highly recommend!!!PositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review. We are so happy to hear Tehmina and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
Trustpilot0 stars should be an option
0 stars should be an option. Horrible agency managing rental properties. 2 months since initial complaint and nothing done about fly tipping onto my land from the property they manage. Previous tenant also told me it took them ages to fix the boiler in winter time whilst they had no hot water or heating. Only responsive when it benefits them. Also, their complaints process is to send a letter in 21st century. Guaranteed only so they can say they never got it!
1/5
TrustpilotWorse Letting Agents
This letting agent is quite possibly the worst business I have ever encountered in terms of staff incompetence and customer service.
5/5
GoogleExcellent service by Neelam Sharma( Connells). I must say that i was totally under pressure as it's my first time dealing with mortgage application. Nelaam always helped me also after her office hours, even in hers holiday! I will definitely suggest to work with her as i personally think that she is the easiest person to apply. Thank you very much Neelam
Thank you for your 5* review Vik. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleEasy and quick process and great communication with Hayley. Overall a lovely experience. Thank you!
Thank you for your kind words! Our team strives to provide superior service and we are glad you had a lovely experience. Best wishes, Lucy, Customer Feedback and Support Team
3/5
GoogleRing them 10 times and only 5 times the phone is answered, meaning each time i call, my calls are answered only 50% not very good, no return calls even if you leave a voice message
Please do contact us via EAComplaints@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleConnels is just the best in letting services. They made me feel happy all through the process. They treat you as human first before business. They're simply nice 👌 …
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’m very happy with the services and help from start to finish. Big thanks to special Hayley,and all staff very helpful,I’m very thankful for the effort
Thank you for your kind words, we are thrilled to hear that our team, especially Hayley, provided excellent services from start to finish. We appreciate your business and are grateful for the opportunity to assist you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic experience from start to finish. The team made the entire rental process smooth and stress-free. Highly recommend
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with our team. Ensuring a smooth and stress-free rental process is our top priority. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPoor management
Poor management, very much on the side of the tenant, pressured to assist with tenant removals and when asked to issue notice they totally ignored the instruction.
5/5
GoogleAll the staff are great! Very friendly and knowledgeable. Thank you to Dan who made the process much easier with his friendly explanations.
Rajkiran Singh thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience from Hayley! Very kind, patient & understanding! Highly recommend to everyone
Thank you for your kind words! We pride ourselves on providing exceptional customer service and it means so much that you had a great experience with Hayley. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCan’t recommend Dan enough Great service Quick response to queries
Thank you Lorraine for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleTaylor and Adam were amazing helping me find a rental property. Cannot thank them enough for all there patience and support!
Many thanks for your amazing 5* review charl venables. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Walsall office has 741 reviews across two platforms: 263 on Google, 478 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Connells Walsall is rated 2.9 out of 5 across all 741 reviews, and 4.5 out of 5 on Google from 263 reviews, checked 9 October 2026.
Connells Walsall, 57-59 Bridge Street, Walsall, WS1 1JQ, Walsall WS1 1JQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.