5/5
TrustpilotVery professional and easy to deal with
A very friendly outfit. They go above and beyond. A particular shout out in this regard to Chelsea Garratt for being easy to deal with and exceptionally helpful.
Trusted Agent profile · Walsall
Connells Walsall reviews
★★★★★
741 reviews across 2 platforms
57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ
Connells's office in Walsall, at 57-59 Bridge Street, is rated 2.9 out of 5 across 741 reviews on two platforms, including 263 Google reviews rated 4.5.
Reviews
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI found the staff very helpful Jean was…
I found the staff very helpful Jean was very good at making sure i had every bit of information i needed
1/5
TrustpilotIf you have kids avoid them, because they will make you feel bad about having them
Oh my jesus! I'm in shock 😲 we are looking to rent a flat, so I called this agency to arrange a viewing of the property, as soon as I said I have a little baby I got an answer that one bedroom flat won't be suitable for us 😲 I mean how do you know what is it suitable for me and my baby if I haven't seen the property and there's no such a thing written on the property discription ?! And how can you say such a things? There's no law which is saying that parents cannot live in one bedroom apartment with a baby who's even too small for a nursery 😠 so people if you have babies avoid this agency because they will make you feel bad about having them!!!!
1/5
TrustpilotBad Service
It was a long story. But keep it simple.The staff is not professional and impatient. If you want to try your luck here, please go ahead. They will just offer easy work and make easy money. However, you are looking for a real service, buying a property, management a property, rent a house. Please pick someone reliable. This is my advice.FYI. 'Thank you for wasting my time. ' This is what I heard at the end.
1/5
TrustpilotAwful company to rent from
Awful company to rent from. Barely gave any deposit back despite the act I replaced all three rooms with brand new carpets and paint. Charged me for ridiculous things that weren't justifiable at all and scammed me out a deposit. Would never use again and the other bad reviews are completely valid. Do not rent from this company!
1/5
Trustpilot1st time buyers
1st time buyers straight from the off very pushy constant harassing phone calls through out the sale more than at least 5 a day 5 months down the line all settled into home and now knowing more they miss-sold us falsely by miss leading us about parking on the property and about not informing us on police presants off the area caused directly off the seller of property, be careful of this company and also the sellers being very miss leading over all never will I buy or sell with this company shame I never looked into there previous reviews before hand.
2/5
GoogleIt seems others had a better experience than I so it might be hit or miss, but for the prices they charge, you definitly have better options elsewhere. My biggest gripe is the pictures they took of our house looked horrendous.
1/5
TrustpilotOnly one star as you can't t give zero
Only one star as you can't t give zero! Tennant leaving report received while on holiday in Spain ssys all in good condition. I don't know when the person that inspected the property has their specsavers appointment but it needs to be soon. Holes in walls filed but not rubbed down, holes on door framed for gates i suspect for a dog that wad not allowed , smoking inside property again not allowed. And definitely not clean.Would never use them again.
1/5
TrustpilotI rented out my property in Manchester…
I rented out my property in Manchester through Beldoir. They did not process the rent until the day before it was due again. This was such an issue I had to get the tenant to pay 6 months rent upfront.They are supposed to send a video of the condition of the property every six months. They failed to do this.The tenant moved out having caused thousands of pounds worth of damage to the property. Beldoir have just asked him to pay 250 pounds. He is refusing to pay for a professional clean. I paid for a professional clean in the beginning so each tenant should pay for a clean. My husband is a plumber and is fixing all the damage himself. Beldoir ignore landlords when they call saying they are short staffed. This is by far the worst company I have ever dealt with. In fact I really don't understand how it is still in business. Do not use this company under any circumstances or you will regret it.
1/5
TrustpilotWorst letting agency ever
Worst letting agency everThey are fraudOne year ago I let the property from them and now they are changing me 500£ just for cleaning only. Other are in line Don’t buy sell or rent from themThey will juggle you in their words Don’t means don’t if don’t get scammed
1/5
TrustpilotAs per a lot of the other reviews…
As per a lot of the other reviews another awful experience. I booked a viewing with Moe and asked if anyone viewed the property before me how it would work if they offered. She promised me everyone would be able to view said property they would then take in offers and send to the landlord. Today my viewing was cancelled before I could see the property. Not only did they lie the customer service when phoning to understand was awful. Kept trying to pass blame and not give any support - AVOID
1/5
TrustpilotLANDLORDS BEWARE
LANDLORDS BEWARE, high fees, they also charge an annual fee for ‘regulation checks called a property passport’on top of their monthly fees (£120 plus VAT). When you want to cancel the contract because of these fees, not only do they charge one months rent plus VAT they tried to say that it was 3 months notice to cancel. My lawyer looked at the contract and was able to cancel immediately but still had to buy myself out of the contract. NEVER AGAIN!
5/5
TrustpilotNothing but praise for Skipton
Nothing but praise for the Skipton branch. Dealt with any issues promptly and were always super helpful. Kevin was especially helpful and forwarded our mail after moving out.
1/5
TrustpilotDisability discrimination.
Disability discrimination.Refused to arrange a viewing on a property even though they had already confirmed the date that viewings were due to be taking place.As soon as they found out I have a disability, they changed what they said and said they would have to let me know about viewings.Then they lied and said viewings were already fully booked.They couldn't lie straight in bed.Cearly a company that hates and discrimates against people with disabilities.I have reported them to Trading Standards for investigation. Doubt they will carry out a thorough and proper investigation though as they should.Why are the Government allowing this. They should make sure businesses doing this are fully investigated and prosecuted.
1/5
TrustpilotThe worst agency ive ever dealt with
The worst agency ive ever dealt with. Dehumanising. Not really treating people like humans. No communication when it comes to rental.
5/5
TrustpilotSale - Duston branch
Thank you so much to the team here. I had quite a drastic change of circumstances out of my control during my sale. (one including a unexpected job loss due my work couldn't secure investment).
5/5
GoogleI couldn't ask for better service. They found me an amazing flat in a short time and were very accommodating as I had just moved to the area from another country. Polite, friendly and extremely helpful, I would highly recommend Connells! A special thank you to Harjnder and Charlotte for your impeccable service!
5/5
GoogleSophie helped us find out little place. Sophie was professional, kind and willing too help with anything. Sophie explained everything step by step she made us feel very comfortable. Nothing was too much or too little. We are now in our new home settle and happy
5/5
GoogleSuperb, friendly service from the team at Connells, Walsall. Nothing was too much trouble for Sally, who looked after my sale, and worked really hard on my behalf to move things along. Special shout out to Ryan and Louise who were also a pleasure to deal with. Highly recommended.
1/5
TrustpilotTrying to book a viewing
Trying to book a viewing, but whoever seems to answer always keep directing me to online website booking, on which the viewing are difficult to book becoz of sometimes being a new add and sometimes old.This kind of online processing is difficult for the customers.It should allow us to book flexible viewing dates, apart from the ones available online.Very unprofessional/unhelpful staff as well. Please look into this, to make experience more customer friendly.Thanks
1/5
TrustpilotI would not give you 1 star Jaime at…
I would not give you 1 star Jaime at the Bolton branch she has took it upon herself to keep hold of our mail to which we run a business in the same building she also keeps opening our mail which contain clients personal data she’s seen everything the letter is this not GDPR she was confronted about the matter she then took it upon herself to then post the mail under the office door when confronted she gave a terrible attitude to me your right she sits there playing with her nails staring out the window giving people attitude and aggression also making sexual advances at males coming in and out the building no self respect what so ever Jaime you should go sit in a salon this obviously is starting away from dealing with this woman for estate agent side of things but you should not do this job you should go sit in a salon get your nails polished
1/5
TrustpilotA company with no morels, very bad customer service
This has to be most impersonal company that we have dealt with. My family and I were given a months notice to vacate the property due to the tenant leaving. We asked for an extension to give us time to find a new place to live. They have said no to this and are more thank happy to see a family with two children on the streets. My advice is to never deal with these I appreciate it’s a business but they have no morels.
1/5
GoogleVery poor service, I’ve contacted them soo many times like everyday to book a revisit for the property that I have purchased that I am going to move in soon, but no one picks up the phone every time when I call the estate. Once they picked up I’ve asked them at least to email me regarding the hours I can visit but no one emailed me the next day! This is very unprofessional, poor service, it’s been more than a week now!
1/5
GoogleUntrustworthy... I was gazumped with a back hander via the back door in 2016/2017 from this very branch... Agreed purchase price for 405 sutton road on the last day before Christmas, on the way into the branch on the first day open in the new year to sign contracts and was told the house was sold????..with no communication back to me for a counter offer (not that they should have courted any other offers).... those involved know who they are. This is the truth....
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Connells Walsall
How many reviews does Connells Walsall have?
Connells's Walsall office has 741 reviews across two platforms: 263 on Google, 478 on Trustpilot (across the whole business).
What is Connells Walsall's rating?
Connells Walsall is rated 2.9 out of 5 across all 741 reviews, and 4.5 out of 5 on Google from 263 reviews.
Where is Connells's Walsall office?
Connells Walsall, 57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ.
