Connells Walsall reviews

★★★★★ 1/5

Google

If you are selling your property, it is better to not waste your time with them. Getting to market was an effort as they were slow to respond and process anything. I had zero feedback after viewings (which were very few). Even after chasing them up, no feedback. I was on the market for a year but they never contacted me to tell me anything about the market or change the strategy with selling the property. Even when emailing them to take the property off the market, there was no reply. Maybe my property is trash and needs to be sold for half the price. Ok, call me, email me, tell me that your valuation was wrong and to change the asking price. But no, there is no communication from Connells. I actually learnt more about the market and strategies to sell different types of properties in one phone call to Green’s than I ever did in a year of terrible communication with Connells.

Karl · 26 October 2022

★★★★★ 1/5

Trustpilot

Absolutely Descusting

Absolutely Descusting The Day I moved in flat was descuting mouldy and dirty But moved in anyway after deep cleaning Reported the windows were leaking(I mean water gushing in when it rained!) Took them 6months to get them fixed (kept sending the window man to the wrong address)Also had doggie electrics! Electricity report said poor and unstable electrics! and No fire alarms ! They come round to inspect property every 3months wrote down all the problems yet non were ever done (apart from the window eventually)1year and half later enough was enough So decided to move out.The estate agent sent numerous people round to view flat and they were all under the impression I would show them roundThis was never arranged with me and I would never of agreed 2 anything of the sort as I am on the autistic spectrum and struggle with socialising and anxiety (they were also made fully aware of my condition.)When then my mum complained about this after so many knocks on the door they turned round and said well its along way for them to come from the office when alot of people don't turn up alot of the time and that i was there anyway so they didn't seem to see any problem.And now to hold my deposit back as the bushes havnt been trimmed enough? I mean what?! The place was a complete disgrace when I moved in overgrown bushes , broken blinds and broken cupboards the list goes on and on and on.....And now they are complaining I haven't cut the bushes properly I mean really what a joke I normally tryed not to read to much in to bad reviews before but they seriously need 2 sort them selves out Also in my early stages of pregnancy they what do they expect me 2 go out with a chainsaw and cut it in half, they sure would of moaned then (I trimmed the bushes with caution as I thought they wouldn't like it if I cut too much off )

Denver · 10 October 2022

★★★★★ 5/5

Google

Sophie was fantastic, whenever I had a problem I could call her and she would happily help. None of the droning voices you normally hear. I dealt with both Sophie and Adam- they're both kind, upbeat and give validating human responses. Highly recommend.PositiveResponsiveness, Professionalism

Jay · 26 October 2020

★★★★★ 1/5

Trustpilot

Unfortunately we had a bad experience…

Unfortunately we had a bad experience with this agency,and I would like to give a heads up to others who are looking to rent through them.I know how difficult is when you find a house you like but at least you can be more careful than us. So we were renting property for 4 years, had just regular 6m checks which were fine, however landlord was involved from the beginning,we had to meet him,ask him permission for literally everywhere. At the end he asked us to leave the house in one way and agency did the worst report possible to make money out for both I presume. We feel completely betrayed and frauded. It is a long story to write so I won't go in details .We had to pay for things we were told to leave in the way we did and never got a chance to fix things how they wanted. They are just money,money,money! No humanity,not listening,just strictly by the book and making money in their and landlords interest. So, if you ever have to rent property through them, do everything by the contract,report every single bit and don't let landlord be involved in anything! Don't let them take your hard earned money for lie's ! Good luck

Tanja · 22 September 2022

★★★★★ 5/5

Trustpilot

Amy-Louise from the Portsmouth branch…

Amy-Louise from the Portsmouth branch was brilliant. Very pleasant and helpful. Couldn’t have asked for more. Thank you Amy-Louise

Annalise · 23 October 2023

★★★★★ 1/5

Trustpilot

Avoid!

Not bad until I left the property. Then I had zero communication from a female property manager in the Brighton store, would not respond to my calls and emails when I was only asking for an update. When I finally spoke to her she told me she was too busy helping others. Really poor service, she sounded way out of her depth.

Carol · 12 February 2024

★★★★★ 1/5

Trustpilot

Terrible company

The service we have recieved from this company has been absolutely appalling. They took over some properties we let out through an estate agent due to buying out the practice. After previous bad experiences with belvoir we tried to leave them which they dragged out nearly 6 months. as well as telling outright lies about when tenants were moving out losing us rental income. The response rate of the office was appalling, one tenant moved out on the 5th of July, they notified us in august and then were unable to find the keys for 3 weeks. Its rediculous. I STRONGLY recommend anyone other than this company.

Clodagh · 14 September 2022

★★★★★ 5/5

Google

We bought our own home whit so much help from Connels. Basically was the smooth purchase ever, out of stress and doubts. K. Lowe and L. Oregon ,done as professionals. 3 months, all the deeds via the Internet and the home were ours. Thanks you!🥰🥰🥰 …

Florin · 27 October 2019

★★★★★ 1/5

Trustpilot

Manchester branch What a shambolic…

Manchester branch What a shambolic agency nothing but trouble They don’t repair things had a bathroom radiator hanging off for six months took over a year to fix front door then after one tennant moved out and another moved they didn’t change the names in the tenancy then seven months later served with a eviction as she hadn’t passed credit checks and should not of been allowed to move in after having left letters threatening us with court action for not moving and not handing keys back even though we had they then apologised and said it was a error stay well clear of them

Vicky · 31 July 2022

★★★★★ 1/5

Trustpilot

Basically stole my deposit money when I…

Basically stole my deposit money when I moved out as nothing was wrong with the property I left it how I moved in. They tried to charge me for someone leaving a fridge freezer outside of the apartment building. Even though I showed evidence I have mine in storage. They have cctv so why didn’t they bother to check. They never repaired things. Took them 3/4 months to get my bath plug reported. My only option was to splash water over myself with a bucket.

Tee · 20 July 2022

★★★★★ 1/5

Trustpilot

I was employed by belvior watton for a…

I was employed by belvior watton for a few weeks and had to leave for unfortunate circumstances and due to lack of child care being a single mum. They have refused to pay me and now ignoring me?! Absolutely disgusting behaviour strongly advise to never go near the company!!!

Leona · 4 September 2024

★★★★★ 5/5

Google

Connells Walsall made me feel welcome from the second I walked and have been attentive and clear in all their communications regarding the purchase of my property. I can't speak highly enough of them as service and trust isn't easy to come by these days! :D

Jermaine · 27 October 2018

★★★★★ 5/5

Trustpilot

Used my local branch for a valuation…

Used my local branch for a valuation for probate on a property , they were so helpful , got right back to me , and sorted out my enquiry and valuation swiftly.

Debbie · 22 April 2025

★★★★★ 1/5

Trustpilot

Landlord beware

If you are a landlord, proceed with caution. We had our flat with them for 12 years and the service has got to a point where we are now taking legal action against them. They took money from our rent to pay tradesmen and have failed to provide invoices for the work - 8 months have elapsed, no invoice. They have also deducted money for payments for Council Tax payments which we know nothing about, we did not ask them to pay it either. They are now failing to provide proof of payment and Louise Bullimore (Finance) has ignored all emails requesting proof of payment. Letter before action sent and complaint lodged with the Property Ombudsman. When you call, they pass you from pillar to post and when your property manager leaves and a new one arrives, they know nothing about the current issues and wash their hands of the poor service as they are new. Shocking service from all.

Parag · 17 May 2022

★★★★★ 1/5

Google

Person on the phone was very rude and impatient.

Shahid · 13 December 2024

★★★★★ 5/5

Google

Excellent branch would recommend. Beth is a pleasure to speak with and is very helpful.

Joe · 26 October 2023

★★★★★ 1/5

Trustpilot

If I could leave minus stars I would

If I could leave minus stars I would. WALSALL. The most appalling service, sold me a house they should never have marketed due to a marital dispute and then strung me along for 7 long months before the sale fell through. They gave a different story every single time I spoke to them. Their left arm doesn't know what their right arm is doing. They had done ZERO due diligence when marketing the house. AVOID AVOID AVOID. You will have nothing but trouble. Couldn't agree with all the negative feedback more!

Ian · 4 February 2022

★★★★★ 1/5

Trustpilot

0 OVER 5 Worse Letting Agency, Dishonest,

0 OVER 5, Worse Letting Agency, Dishonest, and Unprofessional

Enoma · 24 November 2025

★★★★★ 1/5

Trustpilot

AVOID, TIMEWASTERS, UNPROFESSIONAL RUDE STAFF

Even one star is the too generous, very unprofessional and rude staff. Canceled a viewing 5 minutes before the appointment, then lied to me on the phone stating they tried to ring me and have emailed me. Yet no missed calls or emails. My partner had to miss work for the viewing too. Once we complained, the woman on the phone had such a bad attitude. Failed to even have a shred of understanding and did not even offer an apology.

Jessie · 13 January 2022

★★★★★ 1/5

Trustpilot

Don’t bother

Don’t bother. I stood outside the property I was supposed to be viewing for half an hour. I emailed to apologise I would be late and only received the same courtesy (sort of) because I called to ask who I was supposed to be looking for. Nobody turned up so I left.

Zahra · 16 May 2024

★★★★★ 5/5

Google

Bethany was superb, friendly and very knowledgable, nothing was to much trouble .

Scott · 26 October 2023

★★★★★ 5/5

Google

It was really nice meeting Taylor, shes exceptional wonderful. Encouraging and guiding through the process. I will come back again to buy a house. Everyone was nice to us.

Onyekachi · 26 October 2023

★★★★★ 1/5

Trustpilot

worst customer service ever

Theyre only supporting and nice till after they have received the rental money. The worst customer service ever, the letting agents treated me with disrespect. the apartment i recieve had so many items out of working order. it was so dirty when i received it, they are not helpful, they ignored my emails and i had to run after them for them to fix issues that were broken to before i moved into the apartment. i truely do not recommend them at all (Sheffield Office)

Anonymous · 18 November 2021

★★★★★ 1/5

Trustpilot

The worst

The worst! Only dealt with this company once and will never again! Was due to view a house and they took viewings over the weekend without telling us and the house sold before we could view!!! They had told us the seller wanted to start viewings on a Monday and then went ahead and viewed on the weekend!!!! I was one of the first to book a Monday viewing and missed out!! I hate estate agents that just do not care anymore they are just all for the sellers in this market and its not fair! Genuine families who are looking for their family home are being disrespected!!! I'm sick of it!!!

Natalee · 17 November 2021