Connells Walsall reviews

★★★★★ 1/5

Trustpilot

I paid a weeks holding fee for a…

I paid a weeks holding fee for a property with them for them then to say I hadn’t been accepted due to a bad reference off my old landlord who I then myself contacted (my current agents and asked them about the reference as all rent etc was now paid up to date before looking for a new property my current agents agreed and said they don’t understand who sent the bad reference and would look into it ) I had already explained the issue with with rent a one month half late payment due to personal circumstances which was now paid UP TO DATE I also showed them proof off this, they also had the audacity to call me a liar over a ccj if I know of a ccj I would have declared this however I only got the letter after applying for the property, now all this is fine they have rights to not accept me on these terms HOWEVER the fact they had no intention of contacting me to tell me this I had to ring them several times to find out what was happening with my application then on top of this refused to pay me back the holding fee that I had paid and I quote “ on the bases they had done applications and took the property off the market and it was a waste of there time” this isn’t valid for keeping someone’s holding fee for the property! Money should be taken when accepted for the property rude staff who don’t keep you informed and scam you out of your money avoid like the plague

Eme · 2 March 2020

★★★★★ 5/5

Google

Professional team ready to help anytime. Bethaney was the agent that I was dealing with. She is a very helpful and professional agent.PositiveResponsiveness, Quality, Professionalism

Nicolae · 26 October 2021

★★★★★ 2/5

Trustpilot

Lesley Parklands, Belfast

Requested to view an apartment at Lesley Parklands, Knocknagoney Road, Belfast.Received a text message stating their viewings are fully booked?Surely they would still be able to provide a date pending agreed let. I wonder if the landlord is aware of the restricted viewings.

Jason · 28 May 2024

★★★★★ 5/5

Google

Neelam Kumari, and her team, were super helpful in securing my mortgage. Highly reccomended

Sanwal · 29 March 2024

★★★★★ 1/5

Trustpilot

Terrible service, avoid

Terrible service, over promised and under delivered at the Cardiff branch. Rob comes round very unassuming and signs you up and then no one looks after your property, there’s no way the checks were done on my house when I was letting it and I came back to torn carpets, broken bannisters, mould and black tape (?) all over the bathroom and a load of renter’s additional mould covered furniture. They take your money and do not complete the service they offer. Do not use them to rent your property.

Lindsay · 7 January 2020

★★★★★ 5/5

Trustpilot

belvoir swale were very professional…

belvoir swale were very professional when selling our house. they kept us informed of the process at every step. they were friendly and made us feel in control at all times. karen put herself out by chasing solicitors when we could not get a response. thanks karen and all your team at belvoir

Karen · 22 October 2023

★★★★★ 5/5

Trustpilot

Great people !

I've not rented a property in over 20 years and was dreading the experience. Kerry and Clare from the Northwich office made this as painless as possible, kept in touch throughout, were extremely patient and professional and assisted me throughout the process. I used 4 other agents and they were the only ones who showed any professionalism in their service - would recommend!M Lawrence - Hartford

M · 12 September 2022

★★★★★ 5/5

Trustpilot

Easier transaction than I expected

The staff at BelvoirHaydock made a fraught process much easier for me. I was kept informed all the time and felt that my sale was very important to them. At the end of the process every thing went very smoothly and as I was told to expect it to be. Very grateful for their expertise and professionalism.

Linda · 27 June 2023

★★★★★ 1/5

Trustpilot

Very bad

Very bad customer services and very bad property mold human poo on the stairs drug addicts and homeless people sleeping in the building needles and rubbish in the car park and fire escape no access to utility room for electricity meter the try and charge you if you want to get a reading cause I never paid them £175 to renew my tenancy agreement they put charges on everything they could then they hit me with charges like £65 to clean an oven £165 to paint 4 walls then £25 to clean the shower plus £50.80 vat then on top of that check out fee £90 so £394 to move out a property I could go on wish I could add pictures to this review cause go pictures of the lot

Neil · 2 August 2019

★★★★★ 1/5

Trustpilot

Sheerness swale belvoir are disgusting…

Sheerness swale belvoir are disgusting vile people! Michael who works there is a massive liar and a witch called Caron who has a vile attitude and has a bad habit on putting the phone down on you. We bought a house through these. The house had a mouse infestation, and in our contract it states the house has to be clean and acceptable for us to move in. I got my solicitor to get the seller to have pest control come out and fix the problem. I asked this Michael for proof. I never got it. I asked him has it been dealt, all the mice holes filled in etc, as I have a 3 year old I want it safe and no poison about. He said yes the seller had someone out to do it. Yes the holes are filled etc. And that he went to the house and didn’t see any traces of the mice anymore. We went to the house today, Mice crap and urine everywhere. Black mould. Mice in the loft as well we found out! holes everywhere still not filled in. Widow infestation! We took up some floor boards because the house stinks, and there’s dead rats and mice under the floor boards and nests. We wish we didn’t buy this place now!! All they did was put a couple of traps down. Traps that could break my little boys fingers! these scum bags do not even care that I have a bubba. and on top of this, they was calling me near everyday harassing me. the amount of stress these people caused. Michael said the boiler works, but it doesn’t. So that’s another cost we didn’t expect. that Caron called me asking me how much money I have in my bank even though she has no right to ask me that. I didn’t tell her so she hung up on me, then she got her husband peter to call me even though he has nothing to do with this! What a complete weirdo! leather face witch! Heartless scum bags!!!!!

Shantelle · 5 June 2019

★★★★★ 1/5

Trustpilot

were told a complete lie and a very…

were told a complete lie and a very pass the book type of service. I had arranged to view a property on the Friday , then it seems as if the landlord had taken it back by the Monday. Not saying its impossible but I found that the rent of 475 which were quoted by belvoir , had been totally different from what had been advertised. Maybe the landlord could not get the rent that he were looking for ! but I noticed with certain letting agents they rope you in with a certain quote , then on your signing agreement it states something completely different. But as I'd been adamant about the rent amount , it appears that they were totally aware. Maybe that's why they cancelled ? saves my time and theirs in all due respect !

Customer · 25 March 2019

★★★★★ 5/5

Google

Very good and communicative service. Quite pleased so far

Asm · 28 May 2024

★★★★★ 1/5

Trustpilot

I seriously advise you not to deal with…

I seriously advise you not to deal with them.Their speciality is to charge you a lot for every little thing but when it comes to services they are absolutely unreliable, don't care about the problems that arise and really take their time dealing with issues.The boiler broke down in our property in the middle of winter; we were left with no hot water or heating for a long time. Even though they were fully aware of the problem and how cold the property was, and there were temporary solutions that they could have put in place, they really took their time dealing with it. Unbelievable!

Fahimeh · 9 January 2019

★★★★★ 1/5

Trustpilot

Derby branch

I spoke to a lady who didn't even give me her name and she took my details down when i arranged to view a property. Me and my partner are both first time buyers and this was our first house viewing so we were both quite excited.we turned up at the property and we were stood outside for half an hour before I phoned the office. Me and my partner were going to give them the benefit of the doubt since there was a lot of traffic about. I spoke to a guy called Jamie who told me they had cancelled the viewing because the property had been sold! and we shouldn't have been allowed to make a viewing! I had received no communication to inform me that the property had been sold. The property in question is still advertised on their website with no mention of it being sold or even being under offer! me and my partner had travelled 40 minutes for the viewing and we had both taken half a day at work. Hes a self employed builder so he lost out on upwards of £100. beyond unhappy!

Laura · 27 October 2018

★★★★★ 5/5

Google

Taking with Sophie Adams was the highlight of my day. What a lovely helpful person and I would always deal with Connells with her on the team!

James · 26 October 2020

★★★★★ 1/5

Trustpilot

Cardiff branch...Truly terrible…

Cardiff branch...Truly terrible customer service. Have sent an email enquiry for two different properties on Right Move, plus telephoned FOUR times to view. I am told I will be called back as a matter of urgency each time, and the “sales” agent is never available. Don’t even think of using this lot to sell your property, there’s a reason they are unsold after months. As if buying and selling wasn’t stressful enough already...

BM · 4 April 2021

★★★★★ 1/5

Trustpilot

Probably the worst estate agent I have…

Probably the worst estate agent I have had to deal with. They sold my flat and that's about the only positive thing. Communication is awful. They don't keep in touch, staff are never there, telephones never answered. There are lots of estate agents out there and they are all better than this lot.

Mr · 19 August 2023

★★★★★ 5/5

Google

I am so grateful to Bethany and Adam for helping me find a place. Very professional and at the same time compassionate. I have been looking for a place to live for almost 3 months with my 2 young children and i started working just recently, Connells is the best so far, i can't thank them enough. I 100% recommend. Patience, Walsall

Patgorgeouslady · 26 October 2022

★★★★★ 5/5

Google

Thank you for all your help Taylor !! X

Tegan · 28 April 2024

★★★★★ 1/5

Trustpilot

I enquired about a property

I enquired about a property. When i got an email back there was no etiquette just one line answer to a question. This happened twice. Unprofessional way to respond. I wont use them in the future

Sam · 24 July 2024

★★★★★ 5/5

Google

Was provided with a very professional service by Tamina. She provided me with all the knowledge i needed. Thank you Tam.PositiveProfessionalism

Noreen · 26 October 2021

★★★★★ 3/5

Trustpilot

Not for me!

Would I recommend this agency as a tenant - No, never! Any issues I raised, were met with disbelief from the most noisy of airlocks in the toilet, to water literally running down the walls when it rained. They appear to like short tenancy agreements as it's a nice little earner for them, with each new tenant comes a new "agency fee"As a landlord, I can only go on the experience as a tenant, but they appear to do the best they can to keep you from paying out for repairs.

Traveler · 5 June 2017

★★★★★ 1/5

Trustpilot

Terrible service

Never in my life have i dealt with anyone so unorganise. Every time i had a problem it would take months to fix it. We left after 3 years of being tenants and when we handed in the keys they said they would take off money and let us know how much we owe. Before they had even seen the property. We had pets in the property yet apparently they didnt give permission for however they inspected the gouse every 4-6 months s9 they knew fine well we did. I asked to be there when they carried out the final inspection yet they turned up an hour earlier. They are actually the worst people ive ever had to deal with. I would never recommend them to anyone.

Lindsey · 20 May 2017

★★★★★ 1/5

Trustpilot

Does this company still exist?

I've been trying to get in touch with an agent in the Cardiff branch for THREE MONTHS so I can take a look at a few properties. No reply from the branch itself, tried phoning but no answer, have gone through multiple customer service avenues just to be told 'your query has been passed onto the relevant branch.' - If this is how they treat everyone then it's an absolutely ridiculous disdain towards customers, and I wont be one of them (not from lack of trying).

A-B-R · 12 March 2017