Trusted Agent profile · Walsall
★★★★★
743 reviews across 2 platforms
57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ
Connells's office in Walsall, at 57-59 Bridge Street, is rated 2.9 out of 5 across 743 reviews on two platforms, including 263 Google reviews rated 4.5.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
1/5
TrustpilotHi had a horrible experience with…
Hi had a horrible experience with Joseph and the lettings team in Swansea. First took 4 days to get hold of anyone. Had a viewing made an offer this was not passed to landlord. Was told by txt message that we did not get the property? Absolute dodgy liars please avoid using this company.
1/5
TrustpilotIf I could give zero stars
If I could give zero stars, I would.
1/5
TrustpilotAVOID THIS COMPANY. CHEATS. JUST WANT YOUR MONEY.
I had rented an apartment in Huntingdon for over 6 months and decided to move to a new location for business purposes. At the start the employees seemed nice and were all cheery and helpful and replied back relatively fast. However, I then told them that I was going to move out and I understood perfectly that I had to give them a one month notice. So I was responsible till the 11th for my rent. Then one of the employees rang me and told me there was another person very interested in the apartment and that if I leave as quickly as possible they will refund my deposit and the rent as soon as possible. That week I had hired cleaners and a moving company so I can then hand the keys to them and get my money as quick as possible. Keep in mind I had to pay a lot for the cleaning and moving company. Then I hand in my keys directly at the Belvior in Huntingdon, and a lady that helped me there before said that I was still responsible for the rent till the 11th which was not what I was told by the male employee. My daughter was also with me when he called me and we remembered exactly what he told me, another person was very interested in the apartment and if we move out as soon as possible before the 11th they will refund the remaining rent and deposit. Now I have tried to get my deposit back, I have explained everything, went into the Belvior agency in Huntingdon, talked to them. In the end they said it was just a miscommunication on her colleague's behalf. Yet I will still have to pay the rent for the whole month that I wasn't responsible for and I will only get £250 back from my deposit. It has taken them about a month to finally admit it was a miscommunication yet, it is still my responsibility to pay for the rent. Also, multiple times, I have rang the company, and they tell me they will get back to me 'in a few minutes' but the last time I waited about 3 WEEKS. No emails, no call back. Nothing. Do not trust this company, I wish I would've seen the reviews on TrustPilot before. They are unprofessional and untrustworthy. I will never use any Belvior agency service again and will 150% warn everyone I know.
2/5
TrustpilotDisapointed
I am not impressed. From the overly cheery beginning which is not a complaint to end up with the service and attitude of that of a 12 year old school boy is very disappointing. They did not live up to what they promised. The tenant has left me with a costly bill and no rent. I realise that this is not the agents fault but non the less how they dealt with it, is! Disappointed and frustrated, going to move my property to another local Renfrewshire agent.
5/5
GoogleI've used the services of connells twice and I'm happy I did. Bethany Lewis and her colleagues are exceptional in their customer service. Excellent customer service, they keep to their words and treat you with respect, friendliness and dignity. I highly recommend, connells for all your housing deals.
4/5
GoogleRyan Owen very professional , responsive to question and easy to follow, good explanation , feels we have done a right choice of engaging Connells for our property sale. Only time will tell how how good and worthyPositiveResponsiveness, Professionalism, Value
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that the Connells Walsall Birmingham team provided a 4-star service!
1/5
TrustpilotDisgusting service
Absolutely disgraceful what this company is putting us through. We have no hot water and it’s winter time. Ice cold showers and they don’t care that it’s making us ill. Both them and the landlord are refusing to replace the boiler. I do not recommend anyone to rent from this agency as you will be put through hell!!
4/5
GoogleHi All, It was a satisfactory journey with ConnelIs-Walsall, with Bethany Lewis for helping me find a place. Must say, she is very professional and cooperative. I have been looking for a place to live and recently moved to UK and Connells made it easy for me.
5/5
TrustpilotGreat service from understanding people
Karen & Allana worked so hard to ensure my son was accepted for a rental property,They helped him every step of the way, from applying referencing,to the handover of keys,Nothing was too much trouble for them. So helpful and always pleasant.Thank you
5/5
GoogleGreat customer service from Hayley
1/5
TrustpilotThe most Inept & Incompetent estate…
The most Inept & Incompetent estate agent I have ever had the misfortune to deal with!Messages & emails not passed on between staff members , no communication or follow ups.Absolutely Useless!
1/5
TrustpilotExpensive
They managed my rental property for a year The service was adequate but expensive. Termination of the service was also costly. Would not recommend.9
1/5
TrustpilotAppointments always cancelled
Appointments always cancelled, 3rd agency to mess me around I’m single dad looking for a home I seem to get penalised for being self employed and being the father and not a mother not 1 viewing out of 7 houses no communication.
1/5
TrustpilotAbsolute scammers
Absolute scammers. Do not give these people any money, they are refusing to return my deposit after breach of contract. Make excuses, and lie about getting the flat ready. Full of black mould, dirt and now refusing to return my money. Keep changing between 2 company names. Shayan, Roberto, Natalia and Paris. Awful liars, with a nice dose of rudeness. Now taking legal action, informing council and media.
1/5
TrustpilotHorrendous company with no ethics and…
Horrendous company with no ethics and lacking any customer service. Somehow they managed to hire people with the same lack of morales as the rules they follow - it's impressively on an awful level.
1/5
TrustpilotWorst people on the planet earth
Worst people on the planet earth. Non professional and extremely rude (if you are from non-white background). It's better to be homeless instead of renting home from these people. Also they lack basic skills of business communication (agent won't attend your call or reply to your texts). 1 star is just too much, they deserve minus 10.
4/5
TrustpilotThe estate agent showing me the house…
The estate agent showing me the house was patient and made suggestions about how aspects in the house could be altered to suit my needs. Unfortunately I had to decide that the property needed more alteration and disruption than I was prepared to put up with.
1/5
TrustpilotWe had sold our house in harrogate and…
We had sold our house in harrogate and views with belvoir a property on Harlow moor drive.It was disgusting and the communication from belvoir was non existent .No follow up from viewing,no details on the property,trying to organise viewings were chaotic,overall try and rent from another agent.
1/5
TrustpilotIncredibly rude and unprofessional…
Incredibly rude and unprofessional staff. Called me only to give me verbal abuse. I left a review stating this and she replied to it being just as rude and impolite. So 0 if possible, what a disgusting way to conduct business. Not one question just shouting straight away, didn't want to speak or enquire what happened.
1/5
TrustpilotUseless
Useless, I've applied for property to rent on there's website no answer, when called them they don't answering calls, when I was personally they said is the best checking app Rightmove.
1/5
TrustpilotAwful
Really disappointed in how they treated us throughout the buying and selling process. Dropped us in the middle of a sale and didn't even have the courtesy to tell us that they had done that.
1/5
TrustpilotHello everyone
Hello everyone. Please beware they will use fancy words to make you fool. They just let u in place and then do not listen to you. Please choose any other company if you have kids with you.
1/5
TrustpilotBe careful about this company
Be careful about this company, they just waste your time, I am waiting to see the property while receiving a confirmation email but nobody comes there, after calling them they said we don't know why he did not come to this... No responsible, no on time company
5/5
GoogleAmazing and very supportive team. Tehmina is a delight, thank you so much.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Walsall office has 743 reviews across two platforms: 263 on Google, 480 on Trustpilot (across the whole business).
Connells Walsall is rated 2.9 out of 5 across all 743 reviews, and 4.5 out of 5 on Google from 263 reviews.
Connells Walsall, 57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ.
