Connells Walsall reviews

★★★★★ 1/5

Trustpilot

I seriously advise you not to deal with…

I seriously advise you not to deal with them.Their speciality is to charge you a lot for every little thing but when it comes to services they are absolutely unreliable, don't care about the problems that arise and really take their time dealing with issues.The boiler broke down in our property in the middle of winter; we were left with no hot water or heating for a long time. Even though they were fully aware of the problem and how cold the property was, and there were temporary solutions that they could have put in place, they really took their time dealing with it. Unbelievable!

Fahimeh · 9 January 2019

★★★★★ 1/5

Trustpilot

Derby branch

I spoke to a lady who didn't even give me her name and she took my details down when i arranged to view a property. Me and my partner are both first time buyers and this was our first house viewing so we were both quite excited.we turned up at the property and we were stood outside for half an hour before I phoned the office. Me and my partner were going to give them the benefit of the doubt since there was a lot of traffic about. I spoke to a guy called Jamie who told me they had cancelled the viewing because the property had been sold! and we shouldn't have been allowed to make a viewing! I had received no communication to inform me that the property had been sold. The property in question is still advertised on their website with no mention of it being sold or even being under offer! me and my partner had travelled 40 minutes for the viewing and we had both taken half a day at work. Hes a self employed builder so he lost out on upwards of £100. beyond unhappy!

Laura · 27 October 2018

★★★★★ 5/5

Google

Taking with Sophie Adams was the highlight of my day. What a lovely helpful person and I would always deal with Connells with her on the team!

James · 26 October 2020

★★★★★ 1/5

Trustpilot

Cardiff branch...Truly terrible…

Cardiff branch...Truly terrible customer service. Have sent an email enquiry for two different properties on Right Move, plus telephoned FOUR times to view. I am told I will be called back as a matter of urgency each time, and the “sales” agent is never available. Don’t even think of using this lot to sell your property, there’s a reason they are unsold after months. As if buying and selling wasn’t stressful enough already...

BM · 4 April 2021

★★★★★ 1/5

Trustpilot

Probably the worst estate agent I have…

Probably the worst estate agent I have had to deal with. They sold my flat and that's about the only positive thing. Communication is awful. They don't keep in touch, staff are never there, telephones never answered. There are lots of estate agents out there and they are all better than this lot.

Mr · 19 August 2023

★★★★★ 5/5

Google

I am so grateful to Bethany and Adam for helping me find a place. Very professional and at the same time compassionate. I have been looking for a place to live for almost 3 months with my 2 young children and i started working just recently, Connells is the best so far, i can't thank them enough. I 100% recommend. Patience, Walsall

Patgorgeouslady · 26 October 2022

★★★★★ 5/5

Google

Thank you for all your help Taylor !! X

Tegan · 28 April 2024

★★★★★ 1/5

Trustpilot

I enquired about a property

I enquired about a property. When i got an email back there was no etiquette just one line answer to a question. This happened twice. Unprofessional way to respond. I wont use them in the future

Sam · 24 July 2024

★★★★★ 5/5

Google

Was provided with a very professional service by Tamina. She provided me with all the knowledge i needed. Thank you Tam.PositiveProfessionalism

Noreen · 26 October 2021

★★★★★ 3/5

Trustpilot

Not for me!

Would I recommend this agency as a tenant - No, never! Any issues I raised, were met with disbelief from the most noisy of airlocks in the toilet, to water literally running down the walls when it rained. They appear to like short tenancy agreements as it's a nice little earner for them, with each new tenant comes a new "agency fee"As a landlord, I can only go on the experience as a tenant, but they appear to do the best they can to keep you from paying out for repairs.

Traveler · 5 June 2017

★★★★★ 1/5

Trustpilot

Terrible service

Never in my life have i dealt with anyone so unorganise. Every time i had a problem it would take months to fix it. We left after 3 years of being tenants and when we handed in the keys they said they would take off money and let us know how much we owe. Before they had even seen the property. We had pets in the property yet apparently they didnt give permission for however they inspected the gouse every 4-6 months s9 they knew fine well we did. I asked to be there when they carried out the final inspection yet they turned up an hour earlier. They are actually the worst people ive ever had to deal with. I would never recommend them to anyone.

Lindsey · 20 May 2017

★★★★★ 1/5

Trustpilot

Does this company still exist?

I've been trying to get in touch with an agent in the Cardiff branch for THREE MONTHS so I can take a look at a few properties. No reply from the branch itself, tried phoning but no answer, have gone through multiple customer service avenues just to be told 'your query has been passed onto the relevant branch.' - If this is how they treat everyone then it's an absolutely ridiculous disdain towards customers, and I wont be one of them (not from lack of trying).

A-B-R · 12 March 2017

★★★★★ 1/5

Trustpilot

Hi had a horrible experience with…

Hi had a horrible experience with Joseph and the lettings team in Swansea. First took 4 days to get hold of anyone. Had a viewing made an offer this was not passed to landlord. Was told by txt message that we did not get the property? Absolute dodgy liars please avoid using this company.

Jamie · 12 June 2023

★★★★★ 1/5

Trustpilot

If I could give zero stars

If I could give zero stars, I would.

Ellie · 24 July 2025

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY. CHEATS. JUST WANT YOUR MONEY.

I had rented an apartment in Huntingdon for over 6 months and decided to move to a new location for business purposes. At the start the employees seemed nice and were all cheery and helpful and replied back relatively fast. However, I then told them that I was going to move out and I understood perfectly that I had to give them a one month notice. So I was responsible till the 11th for my rent. Then one of the employees rang me and told me there was another person very interested in the apartment and that if I leave as quickly as possible they will refund my deposit and the rent as soon as possible. That week I had hired cleaners and a moving company so I can then hand the keys to them and get my money as quick as possible. Keep in mind I had to pay a lot for the cleaning and moving company. Then I hand in my keys directly at the Belvior in Huntingdon, and a lady that helped me there before said that I was still responsible for the rent till the 11th which was not what I was told by the male employee. My daughter was also with me when he called me and we remembered exactly what he told me, another person was very interested in the apartment and if we move out as soon as possible before the 11th they will refund the remaining rent and deposit. Now I have tried to get my deposit back, I have explained everything, went into the Belvior agency in Huntingdon, talked to them. In the end they said it was just a miscommunication on her colleague's behalf. Yet I will still have to pay the rent for the whole month that I wasn't responsible for and I will only get £250 back from my deposit. It has taken them about a month to finally admit it was a miscommunication yet, it is still my responsibility to pay for the rent. Also, multiple times, I have rang the company, and they tell me they will get back to me 'in a few minutes' but the last time I waited about 3 WEEKS. No emails, no call back. Nothing. Do not trust this company, I wish I would've seen the reviews on TrustPilot before. They are unprofessional and untrustworthy. I will never use any Belvior agency service again and will 150% warn everyone I know.

Tan · 6 February 2016

★★★★★ 2/5

Trustpilot

Disapointed

I am not impressed. From the overly cheery beginning which is not a complaint to end up with the service and attitude of that of a 12 year old school boy is very disappointing. They did not live up to what they promised. The tenant has left me with a costly bill and no rent. I realise that this is not the agents fault but non the less how they dealt with it, is! Disappointed and frustrated, going to move my property to another local Renfrewshire agent.

Mrs · 9 September 2015

★★★★★ 5/5

Google

I've used the services of connells twice and I'm happy I did. Bethany Lewis and her colleagues are exceptional in their customer service. Excellent customer service, they keep to their words and treat you with respect, friendliness and dignity. I highly recommend, connells for all your housing deals.

Barinem · 26 October 2023

★★★★★ 4/5

Google

Ryan Owen very professional , responsive to question and easy to follow, good explanation , feels we have done a right choice of engaging Connells for our property sale. Only time will tell how how good and worthyPositiveResponsiveness, Professionalism, Value

Hiresh · 26 October 2020

★★★★★ 1/5

Trustpilot

Disgusting service

Absolutely disgraceful what this company is putting us through. We have no hot water and it’s winter time. Ice cold showers and they don’t care that it’s making us ill. Both them and the landlord are refusing to replace the boiler. I do not recommend anyone to rent from this agency as you will be put through hell!!

Chloe · 21 December 2022

★★★★★ 4/5

Google

Hi All, It was a satisfactory journey with ConnelIs-Walsall, with Bethany Lewis for helping me find a place. Must say, she is very professional and cooperative. I have been looking for a place to live and recently moved to UK and Connells made it easy for me.

Faham · 26 October 2023

★★★★★ 5/5

Trustpilot

Great service from understanding people

Karen & Allana worked so hard to ensure my son was accepted for a rental property,They helped him every step of the way, from applying referencing,to the handover of keys,Nothing was too much trouble for them. So helpful and always pleasant.Thank you

Susan · 2 February 2024

★★★★★ 5/5

Google

Great customer service from Hayley

HAA · 24 July 2025

★★★★★ 1/5

Trustpilot

The most Inept & Incompetent estate…

The most Inept & Incompetent estate agent I have ever had the misfortune to deal with!Messages & emails not passed on between staff members , no communication or follow ups.Absolutely Useless!

Gordon · 4 August 2024

★★★★★ 1/5

Trustpilot

Expensive

They managed my rental property for a year The service was adequate but expensive. Termination of the service was also costly. Would not recommend.9

Richard · 13 November 2024