Trusted Agent profile · Walsall · West Midlands

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Bairstow Eves Walsall reviews

4.5

★★★★★ Excellent

918 reviews across 2 platforms

130 Lichfield Street, Walsall, West Midlands, WS1 1SY

Part of Bairstow Eves, see every office.

Bairstow Eves's office in Walsall, West Midlands, at 130 Lichfield Street, is rated 4.5 out of 5 across 918 reviews on two platforms, including 851 Google reviews rated 4.5.

Google logo

4.5 / 5

851

Reviews on Google

This office

Feefo logo

4.2 / 5

67

Reviews on Feefo

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Walsall office, from every platform, shown as written. First names only.

5/5

Google

As first time buyers, Stacey and Sunny have been absolutely fantastic! Really helpful from start to finish & always happy to help with any queries. 10/10 recommend, thank you so much!

Oliver · 30 March 2026

Agent replied · 13 April 2026

Thank you for your glowing review, Stacey and Sunny! We are so happy to hear that we were able to assist you with your first-time purchase and provide great service along the way. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I used these guys a go for the 1st time, having used many other estate agents, but gotta say they are great, & I'll be using them again. Right from 1st contact & Kate's valuation, to Grace being a tigress with follow through & chasing. First Class professional service from Stacey & co, who clearly runs a good ship. Thanks Ladies

Neil · 25 November 2022

Agent replied · 25 November 2023

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Want to give a massive thank you to Sarah Collins for being such a breath of fresh air in helping with my mortgage. From the first call I just knew she was going to be a star. Such a lovely woman. From start to end I didn’t have one worry or stress she got me sorted very fast. I will definitely be recommending her to my family and friends.PositiveResponsiveness, Quality, Professionalism

Carla · 14 July 2021

Agent replied

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Stacey is absolutely wonderful. took the time to understand our requirements and exactly what we are looking for. Listened and provided great help as well as a proactive approach!

Zahid · 16 November 2024

Agent replied · 23 November 2024

Many thanks for your marvellous 5* review Zahid. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a great experience with Barstow Eves Walsall in buying my first home. Preetkamal was super helpful throughout the process with great communication and quick response to my questions and concerns. Thumbs up for Preet and team!

Atif · 15 June 2024

Agent replied · 19 June 2024

Thank you for your thoughtful 5* review Atif! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Highly recommended , from day one when Kate carried out the valuation to exchange of contracts you couldn’t ask for a more professional service. Naomi and Emily arranged the viewings and were always attentive when showing potential buyers around. Behind the scenes Lucy was absolutely amazing , her emails and updates kept us informed every step of the way and she dealt with our sale and purchase through to completion. Thank you Stacey and all your staff.

Dave · 29 July 2019

Agent replied

Thank you Dave for such a wonderful review and 5* recommendation! I will of course make sure all your kind words are forwarded to our local Bairstow Eves team and would like to wish you the very best for the future. Kind regards, Scott

5/5

Google

I chose Bairstow Eves to sell my property as I had bought it from them and I am so glad I did. Stacey and her team were fantastic. This wasn't an easy sale but Stacey preserved and managed to find a buyer. I cannot praise them enough for everything they did. Friendly and professional throughout, I do believe others would have given up.PositiveResponsiveness, Professionalism

Miss · 11 June 2022

Agent replied · 10 June 2024

Thank you for taking the time to leave us this great 5* review and kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Want to thank Bairstoweves for there hard work , my old house was on the market for over a year with another estate agent, after having no offers i moved agents to bairstoweves they sold it with in 3 weeks and had 2 other potential buyers. Also they found me a house to buy which was perfect, right size and right area. Like to thank mairranne the mortgage consultant she was really good and sorted it all out , Would also like to thank Kate & Stacey for all there hard work to . Thanks

Robert · 29 July 2016

Agent replied · 27 June 2024

Thank you for the excellent 5* review and kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

This is the second time I have used BE and certainly not the last. Its been a pleasure working with the Lettings team at Bairstow Eves Walsall. Big thanks to Meg and Katie who have been very professional and courteous throughout the process. Both highly organised as they have kept me informed each step of the way.

K · 28 February 2023

Agent replied · 25 November 2023

Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

My experience here was fantastic, the purchase of my property was fast and efficient, Naomi made the whole process feel easy and kept me up to date every step of the way. I couldn’t recommend them highly enough. Thank you very much.

Qasim · 7 March 2024

Agent replied · 5 June 2024

Many thanks for your fantastic 5* review and recommendation Qusim. Best wishes, Lucy, Customer Relations.

1/5

Google

Very disappointed with the management at Bairstow Eves Walsall. As someone who lives abroad, I trusted them to manage my property efficiently, but it's been a highly inconvenient experience. Despite paying fees for new tenants, the property was left in a terrible state, even though it was agreed that checks would be done monthly. The lack of communication and concern from the management is frustrating, they seem more interested in their fees than in providing good service. This is a real shame, as the team in Walsall started off great. What was the point of me giving the Property them? Im not one to leave reviews but I hope this gets someone's attention and I get some sort of contact back

Adam · 5 September 2024

Agent replied · 8 September 2024

Hi Adam, we thank you for your feedback. I am sorry to hear you are not happy with our management service, however upon checking our records it would appear you did not choose to use our Full Management service rather opting for our Rent Collection service, therefore we would not conduct regular property visits. Please do contact the local branch if you wish you would like to discuss your service level options. - Kind regards, Kylie

5/5

Google

Sarah Collins our morgage advisor... what can we say the most friendly down to earth person you could ever wish to meet. Being first time buyers Sarah has been amazing finding us the best leader and rate over come ever hurdle that was thrown at us sorted all our insurances for us took all the stress out of the whole process. If you are looking for a morgage Sarah is your woman she amazing. Liz&Ben

Elizabeth · 26 November 2019

Agent replied

Thank you for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by Sarah and the Bairstow Eves branch made this a stress free experience for you. Kind regards, Lucy.

1/5

Google

My experience with Bairstow Eves has been extremely frustrating. They placed a tenant in my property without proper vetting, who had prior criminal convictions and whose drug use was apparent throughout the property. This negligence resulted in significant damage and repair costs totalling thousands of pounds, and distress caused to the neighbours. The agency’s response times were poor, and they lacked the expertise to manage the situation effectively. They provided no preparation or guidance for the court case and offered no advice on how to handle the tenant. I had to do my own legal research and constantly chase them for updates, and their communication was often misleading - which was the most frustrating part of dealing with them. One example is that they told me more than once that the lock changes are 'covered' when bailiffs come in. I even physically attended branch to ask them and assure there are no further charges. They later said that essentially covered meant that I had to cover it. They did this only 2 days beforehand so that I would have to use their locksmith. Another time, I asked their RLP team about a Section 8 and she asked what that was. The estate agents at Bairstow Eves admitted more than once that they have poor relations with their own RLP team too, which is ridiculous. Their attitude and failure to provide necessary support have resulted in lasting financial damage and substantial emotional stress. I strongly advise against using this agency due to their mishandling of the situation and lack of professional support. I am still struggling with the stress from the tenant they championed and particularly how they themselves handled the situation going forward from this.

Priya · 2 September 2024

Agent replied · 5 September 2024

Hello Priya, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

There have been a lot of ups and downs looking for my new home, but Bairstow really did stick with me and support me throughout. From properties falling through, to last minute changes the team really helped me through some difficult times. Special thank you to Della, Sarah, Gracie and Stacey for getting the deal over the line!

Luca · 30 December 2022

Agent replied · 25 November 2023

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I cannot recommend Sarah Collins enough to support with any Mortgage requirements, ours hasn’t been straightforward and has had more than it’s fair share of bumps along the way. Sarah has been so supportive and responsive. She is amazing at her job and we will definitely use her again if needed in the future. Thank you Sarah ☺️

Louise · 30 December 2022

Agent replied · 25 November 2023

Thank you for your terrific recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

4/5

Google

Massive thanks to Meg from the Walsall branch in turning around a new tenancy for our property in literally a day after a Tennant pulled out last minute all the same day! Meg is a pleasure to work with & always responding promptly & professionally. Highly recommend all the lettings team at Bairstow Walsall

Georgie · 30 March 2023

Agent replied · 25 November 2023

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

3/5

Google

Ok, listing the property and the marketing was excellent also dealing with the open day and sale. Negative was them introducing me to their group in house conveyancing service which is terrible. After sales care was ok if you dealt with the main person, other staff were less responsive which isn't great when considerable commission is payable. In such a competitive estate agent market customer expect nothing but the best.

Raja · 10 December 2020

Agent replied

Hi Raja, Thank you for your kind comments about our local team and I am pleased to read that you found our marketing excellent! I am sorry that you have not had the best of experience with your solicitor and I am sorry this has impacted your impression. Kind regards, Scott @ customer Relations

5/5

Google

Kylie is always efficient with communication and provides any info needed for applications straight off the bat :)

Emma · 26 February 2025

Agent replied · 5 March 2025

Many thanks Emma for your great 5* review. Best wishes, Lucy Customer Relations.

5/5

Google

What a great company by far the best Estate agents i have ever dealt with, Stacey stayed involved and chased everybody for me throughout the process, Kate didn't over sell and was completely honest about what they thought they could achieve (which they did) A very professional company with great staff who i would highly recommend Many ThanksPositiveResponsiveness, Quality, Professionalism, Value

Ian · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

Thank you to Stacey and Sarah who were amazing, very friendly and made the whole process a lot easier for us. Very quick to respond back and always willing to help. Would highly recommend Bairstow Eves and Sarah Collins their mortgage advisor. We also had a really good experience with their solicitors. We had nothing to complain about.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 7 June 2022

Agent replied · 6 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Just had a viewing with Leon, and he was extremely helpful, friendly and informative :)

Nyeesha · 23 June 2026

Agent replied · 23 August 2026

"Thank you for the excellent 5* review! We're thrilled to hear about your positive experience with Leon. Our team takes pride in providing exceptional customer service and we're glad he was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Had an amazing experience with Josh. He was wonderful during the process of our first home. Thank you so much

Deborah · 11 May 2026

Agent replied · 11 October 2026

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Team are amazing and staff are super helpful and excellent service with our first purchase - thank you so much

Sarafeen · 11 May 2026

Agent replied · 11 October 2026

Thank you for the glowing review! We are thrilled to hear that our team and staff were able to provide you with excellent service for your first purchase. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Well where do we start! Amazing staff, massive thank you to Zee, Meg and Louisa, they went above and Beyond for myself and my family at what could of been a very difficult time! Felt at complete ease, From viewing to signing for the keys in less than a week! Truly a credit to the company!

Ann · 25 November 2022

Agent replied · 25 November 2023

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

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