Every review we hold for the Walsall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI never knew moving homes could be such a pleasant experience. We were helped by Meg and she has been fab all the way through the process, answering all our questions and explaining all the processes clearly and in a friendly manner. 5 stars, were extremely happy with the service we've received.
Kirsty · 6 February 2024
Agent replied · 5 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI'm a tenant in one of the property rented out by Bairstow Eves. I report about some repair issues ( plumbing and moulding) recently. I would like to thanks specially to Mr Jack Fraser ( property manager) who was dealing with my complain. He was really professional and responsive. The service was seamless and was such a great experience. He provided excellent customer service and helped and updated me through out via email and calls. The communication has been incridible. According to my experience I should say that all the staff were polite and fantastic.
I definitely recomend Bairstow Eves to every one who interested to have a hastle free and a great experience of customer service.
Irshad · 11 January 2025
Agent replied · 18 January 2025
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI don’t normally leave bad reviews but this is just simply Terrible! Have been calling all day since opening hours with nobody answering the phones.
Hyesha · 23 June 2026
Agent replied · 23 August 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust sold our property with BairstowEves Walsall. The process are fast, smooth and stress free. The sales teams are so professional, especially thanks to Naomi and Molly.
Carol · 8 March 2025
Agent replied · 9 March 2025
Many thanks for your marvellous 5* review Carol. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMe and my friend were looking for a place to rent and Kylie was an absolute star in assisting us and getting everything ready. Great communication throughout the process and would highly recommend her to anyone looking in the area.
Connor · 30 August 2024
Agent replied · 2 September 2024
Thanks Connor for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThe person who took my call at the branch was warm, and Leon, who conducted the viewing, was simply fantastic. He was helpful, patient, and attentive to details pointed out. I'm quite happy with your services.
Thumbs up
Jacinta · 13 March 2026
Agent replied · 13 April 2026
Many thanks for your marvellous review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEveryone at Bairstow Eves were great. I was in a rush and a complicated situation but every step of the way I had full support from the team. Special thanks to Stacey, Molly and Sunny.
Sam · 11 November 2024
Agent replied · 2 December 2024
Thank you for leaving us your superb 5* review Sam. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy niece recently applied for a property and has had a great experience with this company. They're all very friendly and professional. Kylie was a really big help and got things moving very quickly. I would definitely recommend this company.
Dawn · 25 August 2024
Agent replied · 28 August 2024
Thanks Dawn for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Megan.
Arranged a prompt and convenient viewing, very knowledgeable regarding the property and application process.
Highly recommend.
Malc · 23 July 2026
Agent replied · 23 August 2026
We are thrilled to hear about your positive experience with Megan! Our team takes pride in providing excellent service and we are delighted that she was able to assist you with your viewing and application. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently moved with Bairstow Eve's. The team and in particular Stacey and Naomi were fantastic in helping us in a difficult and long drawn out move. They were always following issues up and were proactive. Without them our move would have gone on much longer and they did far more than our solicitor who never responded to requests. Thank you to Stacey and all the team. You are brilliant.PositiveProfessionalism
Graham · 6 June 2022
Agent replied · 5 June 2024
Thank you for your brilliant comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am really happy with the agency very quick response and guide me very well about everything special thank to Kylie she is fabulous she helps me in all steps thank you Bairstowes
REKHA · 28 November 2024
Agent replied · 2 December 2024
Thank you for taking the time to leave us this amazing 5* review Rekha. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleSammy has been absolutely brilliant in helping let my property within 3 weeks. She has been very attentive and informative throughout the whole process.
Arjun · 25 March 2025
Agent replied · 26 March 2025
Thank you for your thoughtful 5* review Arjun! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
FeefoExcellent service all round, quick & efficient
Hamid · 3 October 2026
Agent replied · 10 October 2026
Thank you for your fantastic review! We're thrilled to hear that you experienced excellent service and found us quick and efficient. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSatisfying experience in finally getting accommodation of choice. Staffs has been really supportive especially Lisa Evans who kept encouraging my wife and I until we got what we desired. Big ups.
Nosa · 7 December 2024
Agent replied · 11 December 2024
Thank you for your 5* review Nosa. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe staff are very helpful and super nice. Our personal agent named Meg is an amazing person who got our rental sorted in a very efficient time.She was very professional helpful and quick to respond to our emails and needs. Made our transition very smooth.Thank you very much Meg !❤️😊 …
Dorris · 8 December 2023
Agent replied · 5 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI bought a house, and Bairstow Eves in Walsall was the selling agent. The branch staff were extremely efficient and went out of their way to progress the whole chain as quickly as possible. Stacey, the manager, went above and beyond to keep everyone informed and do everything within her power to make sure everything went as smoothly as possible. She is one of the most hard-working and efficient estate agents I've ever encountered! I would not hesitate to recommend Bairstow Eves to anyone thinking of selling their home
Jade · 15 December 2019
Agent replied
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
★★★★★ 5/5
GoogleBairstow eves estate agent's walsall
Sarah is my mortgage advisor there and let me tell you she found the perfect deal for me. Very professional, friendly service indeed. Smooth transaction, kept in touch throughout the application. I will definitely be going back to review my mortgage once it's up. Thank you Sarah.
Welcoming on appointment by all the staff at walsall branch, spoke with the salesteam ( sinead ) very nice lady very professional also. Thanks to sarah and all the team at bairstow eves in walsall for helping me find my new home and the best deal for my mortgage. Perfect.
Adam · 26 November 2019
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.
★★★★★ 5/5
GoogleWe cannot thank Stacey enough for all of her help with the chain we've had. The amount of calls and time she's dedicated to get us to a completion date is unbelievable. I seriously doubt we'd have got this purchase done without her help.
Even more impressive is the fact that the issues we've had with the chain were nothing to do with the property that Hayley was responsible for selling, this was a pre-existing sale that was nothing to do with Bairstow.
Again, we simply cannot thank Stacey and the team enough, went well above and beyond!
David · 26 November 2019
Agent replied
Thank you David for recognising our dedicated team with your wonderful 5* review. Kind regards, Lucy
★★★★★ 5/5
GoogleI want to say a great thanks to Sarah who sorted my mortgage out she really went out her way for me. She made the process so smooth and easy for me. Also anytime I wanted to contact her she was easily contactable via phone or email to deal with my queries. I was a first time buyer as well and everything was explained in so much detail. I will definitely be recommending Sarah to my friends and family.
Omar · 25 March 2020
Agent replied
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
Googlewhat can we say
from the first valuation visit until end of sale.
Great service always able to communicate, went above and beyond to secure our new home.
The office girls always willing to help answer question's from all parties involved.
Thank you Stacey and her team for all you did, it wasn't straightforward but you got us there.
Highly recommended for both sales and lettings.PositiveResponsiveness, Quality, Professionalism
Nicola · 6 June 2022
Agent replied · 5 June 2024
Thank you for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWORLD-CLASS SERVICE
Finding the right Buy To Let that was a very daunting and time-consuming task. The staff at Bairstowe Eves were very supportive and navigated me through the process to me from start to finish. They were very calm, patient and professional. In particular, Sunny Khatana and Louie Archer who provided me regular updates on how the property mortgage and purchase were progressing and explained the next steps very clearly. Meg, the lettings agent is now continuing the excellent customer service trend 🙂
A big thank you to everyone 👏
Hardip
A customer · 14 November 2024
Agent replied · 23 November 2024
Thanks for leaving us your excellent 5* review! We're thrilled to hear that Sunny, Louie, and Meg provided you with world-class service and made your Buy To Let experience smooth and stress-free. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleStacey and the team were very helpful with good communication throughout the sale process.
This is the third time that we have sold using Bairstow Eves, and we have always been impressed with the professionalism of everyone we have dealt with. Very happy, once again.
Peter · 6 April 2024
Agent replied · 5 June 2024
Thank you peter farmer for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic 5 star service for all the team who helped guide us through our house sale. And a special thank you to Stacey for always being on the end of the phone answering any question or worries that we had. Our house sale was made some much easier thanks to all the girls in the office, will be recommending Bairstow Eves in the futurePositiveResponsiveness, Quality, Professionalism, Value
Natasha · 28 June 2022
Agent replied · 27 June 2024
Many thanks for your brilliant recommendation, comments and 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleIf you're looking for an estate agents to use, DO NOT use Baristow Eves. They are beyond useless and all they're bothered about is getting your money, I had to pay £625 in fees (I've paid £290 at others so why on earth it's that much is beyond me) for them to then tell me I wasn't getting the house without a reason, then when I wanted a refund I was given excuse after excuse and kept getting fobbed off, trying to give me other disgusting houses that didn't meet any of my criteria (horrid areas, filthy houses, not enough bedrooms, too far etc) why ask what my requirements are if you're going to ignore them! Anything so they can keep the money, no one bothered to keep me informed with my application or refund. A special mention to Laura at the Walsall branch who tells you she is calling back in 2 minutes and then apparently falls off the face of the earth for days at a time and can't be contacted. Also Kiran I think she was called who is one of the most rude, patronising people I've encountered but then most of the team I've spoken to are, they are all extremely unprofessional. I would never waste my time using this company ever again. I assumed they would be a decent company as it is a well known brand which is why I went with them but apparently not! After looking into them I've seen so many bad reviews about them, this just goes to show that you need to research before you commit to anything and I've certainly learnt my lesson from this.
Jessica · 29 July 2019
Agent replied
Good morning, I am so sorry to hear of your interactions with our team - I will make sure their directors are aware. As a brand we pride ourselves on providing the best possible service and it certainly doesn't sound like you received this. I can see that your refund was processed in January and you should have received this already - please can you check your account again and let our Accounts Team know on 01623 721222 if you can not see it? Many thanks, Bairstow Eves
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.