Trusted Agent profile · Walsall, West Midlands

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Bairstow Eves Walsall reviews

4.5

★★★★★ Excellent

899 reviews across 2 platforms

130 Lichfield Street, Walsall, West Midlands, WS1 1SY

Part of Bairstow Eves, see every office.

Bairstow Eves's office in Walsall, West Midlands, at 130 Lichfield Street, is rated 4.5 out of 5 across 899 reviews on two platforms, including 832 Google reviews rated 4.5.

Google logo

4.5 / 5

832

Reviews on Google

This office

Feefo logo

4.2 / 5

67

Reviews on Feefo

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Walsall office, from every platform, shown as written. First names only.

5/5

Google

I never knew moving homes could be such a pleasant experience. We were helped by Meg and she has been fab all the way through the process, answering all our questions and explaining all the processes clearly and in a friendly manner. 5 stars, were extremely happy with the service we've received.

Kirsty · 6 February 2024

Agent replied · 5 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I'm a tenant in one of the property rented out by Bairstow Eves. I report about some repair issues ( plumbing and moulding) recently. I would like to thanks specially to Mr Jack Fraser ( property manager) who was dealing with my complain. He was really professional and responsive. The service was seamless and was such a great experience. He provided excellent customer service and helped and updated me through out via email and calls. The communication has been incridible. According to my experience I should say that all the staff were polite and fantastic. I definitely recomend Bairstow Eves to every one who interested to have a hastle free and a great experience of customer service.

Irshad · 11 January 2025

Agent replied · 18 January 2025

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

I don’t normally leave bad reviews but this is just simply Terrible! Have been calling all day since opening hours with nobody answering the phones.

Hyesha · 23 June 2026

Agent replied · 23 August 2026

Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Just sold our property with BairstowEves Walsall. The process are fast, smooth and stress free. The sales teams are so professional, especially thanks to Naomi and Molly.

Carol · 8 March 2025

Agent replied · 9 March 2025

Many thanks for your marvellous 5* review Carol. Best wishes, Lucy, Customer Relations.

5/5

Google

Me and my friend were looking for a place to rent and Kylie was an absolute star in assisting us and getting everything ready. Great communication throughout the process and would highly recommend her to anyone looking in the area.

Connor · 30 August 2024

Agent replied · 2 September 2024

Thanks Connor for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

The person who took my call at the branch was warm, and Leon, who conducted the viewing, was simply fantastic. He was helpful, patient, and attentive to details pointed out. I'm quite happy with your services. Thumbs up

Jacinta · 13 March 2026

Agent replied · 13 April 2026

Many thanks for your marvellous review. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Everyone at Bairstow Eves were great. I was in a rush and a complicated situation but every step of the way I had full support from the team. Special thanks to Stacey, Molly and Sunny.

Sam · 11 November 2024

Agent replied · 2 December 2024

Thank you for leaving us your superb 5* review Sam. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

5/5

Google

My niece recently applied for a property and has had a great experience with this company. They're all very friendly and professional. Kylie was a really big help and got things moving very quickly. I would definitely recommend this company.

Dawn · 25 August 2024

Agent replied · 28 August 2024

Thanks Dawn for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from Megan. Arranged a prompt and convenient viewing, very knowledgeable regarding the property and application process. Highly recommend.

Malc · 23 July 2026

Agent replied · 23 August 2026

We are thrilled to hear about your positive experience with Megan! Our team takes pride in providing excellent service and we are delighted that she was able to assist you with your viewing and application. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently moved with Bairstow Eve's. The team and in particular Stacey and Naomi were fantastic in helping us in a difficult and long drawn out move. They were always following issues up and were proactive. Without them our move would have gone on much longer and they did far more than our solicitor who never responded to requests. Thank you to Stacey and all the team. You are brilliant.PositiveProfessionalism

Graham · 6 June 2022

Agent replied · 5 June 2024

Thank you for your brilliant comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I am really happy with the agency very quick response and guide me very well about everything special thank to Kylie she is fabulous she helps me in all steps thank you Bairstowes

REKHA · 28 November 2024

Agent replied · 2 December 2024

Thank you for taking the time to leave us this amazing 5* review Rekha. Kind regards Lucy, Customer Relations.

5/5

Google

Sammy has been absolutely brilliant in helping let my property within 3 weeks. She has been very attentive and informative throughout the whole process.

Arjun · 25 March 2025

Agent replied · 26 March 2025

Thank you for your thoughtful 5* review Arjun! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Feefo

Excellent service all round, quick & efficient

Hamid · 3 October 2026

Agent replied · 10 October 2026

Thank you for your fantastic review! We're thrilled to hear that you experienced excellent service and found us quick and efficient. Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Satisfying experience in finally getting accommodation of choice. Staffs has been really supportive especially Lisa Evans who kept encouraging my wife and I until we got what we desired. Big ups.

Nosa · 7 December 2024

Agent replied · 11 December 2024

Thank you for your 5* review Nosa. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

The staff are very helpful and super nice. Our personal agent named Meg is an amazing person who got our rental sorted in a very efficient time.She was very professional helpful and quick to respond to our emails and needs. Made our transition very smooth.Thank you very much Meg !❤️😊 …

Dorris · 8 December 2023

Agent replied · 5 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

I bought a house, and Bairstow Eves in Walsall was the selling agent. The branch staff were extremely efficient and went out of their way to progress the whole chain as quickly as possible. Stacey, the manager, went above and beyond to keep everyone informed and do everything within her power to make sure everything went as smoothly as possible. She is one of the most hard-working and efficient estate agents I've ever encountered! I would not hesitate to recommend Bairstow Eves to anyone thinking of selling their home

Jade · 15 December 2019

Agent replied

Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott

5/5

Google

Bairstow eves estate agent's walsall Sarah is my mortgage advisor there and let me tell you she found the perfect deal for me. Very professional, friendly service indeed. Smooth transaction, kept in touch throughout the application. I will definitely be going back to review my mortgage once it's up. Thank you Sarah. Welcoming on appointment by all the staff at walsall branch, spoke with the salesteam ( sinead ) very nice lady very professional also. Thanks to sarah and all the team at bairstow eves in walsall for helping me find my new home and the best deal for my mortgage. Perfect.

Adam · 26 November 2019

Agent replied

Thank you for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.

5/5

Google

We cannot thank Stacey enough for all of her help with the chain we've had. The amount of calls and time she's dedicated to get us to a completion date is unbelievable. I seriously doubt we'd have got this purchase done without her help. Even more impressive is the fact that the issues we've had with the chain were nothing to do with the property that Hayley was responsible for selling, this was a pre-existing sale that was nothing to do with Bairstow. Again, we simply cannot thank Stacey and the team enough, went well above and beyond!

David · 26 November 2019

Agent replied

Thank you David for recognising our dedicated team with your wonderful 5* review. Kind regards, Lucy

5/5

Google

I want to say a great thanks to Sarah who sorted my mortgage out she really went out her way for me. She made the process so smooth and easy for me. Also anytime I wanted to contact her she was easily contactable via phone or email to deal with my queries. I was a first time buyer as well and everything was explained in so much detail. I will definitely be recommending Sarah to my friends and family.

Omar · 25 March 2020

Agent replied

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

what can we say from the first valuation visit until end of sale. Great service always able to communicate, went above and beyond to secure our new home. The office girls always willing to help answer question's from all parties involved. Thank you Stacey and her team for all you did, it wasn't straightforward but you got us there. Highly recommended for both sales and lettings.PositiveResponsiveness, Quality, Professionalism

Nicola · 6 June 2022

Agent replied · 5 June 2024

Thank you for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

WORLD-CLASS SERVICE Finding the right Buy To Let that was a very daunting and time-consuming task. The staff at Bairstowe Eves were very supportive and navigated me through the process to me from start to finish. They were very calm, patient and professional. In particular, Sunny Khatana and Louie Archer who provided me regular updates on how the property mortgage and purchase were progressing and explained the next steps very clearly. Meg, the lettings agent is now continuing the excellent customer service trend 🙂 A big thank you to everyone 👏 Hardip

A customer · 14 November 2024

Agent replied · 23 November 2024

Thanks for leaving us your excellent 5* review! We're thrilled to hear that Sunny, Louie, and Meg provided you with world-class service and made your Buy To Let experience smooth and stress-free. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Stacey and the team were very helpful with good communication throughout the sale process. This is the third time that we have sold using Bairstow Eves, and we have always been impressed with the professionalism of everyone we have dealt with. Very happy, once again.

Peter · 6 April 2024

Agent replied · 5 June 2024

Thank you peter farmer for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic 5 star service for all the team who helped guide us through our house sale. And a special thank you to Stacey for always being on the end of the phone answering any question or worries that we had. Our house sale was made some much easier thanks to all the girls in the office, will be recommending Bairstow Eves in the futurePositiveResponsiveness, Quality, Professionalism, Value

Natasha · 28 June 2022

Agent replied · 27 June 2024

Many thanks for your brilliant recommendation, comments and 5* review. Kind regards, Lucy, Customer Relations

1/5

Google

If you're looking for an estate agents to use, DO NOT use Baristow Eves. They are beyond useless and all they're bothered about is getting your money, I had to pay £625 in fees (I've paid £290 at others so why on earth it's that much is beyond me) for them to then tell me I wasn't getting the house without a reason, then when I wanted a refund I was given excuse after excuse and kept getting fobbed off, trying to give me other disgusting houses that didn't meet any of my criteria (horrid areas, filthy houses, not enough bedrooms, too far etc) why ask what my requirements are if you're going to ignore them! Anything so they can keep the money, no one bothered to keep me informed with my application or refund. A special mention to Laura at the Walsall branch who tells you she is calling back in 2 minutes and then apparently falls off the face of the earth for days at a time and can't be contacted. Also Kiran I think she was called who is one of the most rude, patronising people I've encountered but then most of the team I've spoken to are, they are all extremely unprofessional. I would never waste my time using this company ever again. I assumed they would be a decent company as it is a well known brand which is why I went with them but apparently not! After looking into them I've seen so many bad reviews about them, this just goes to show that you need to research before you commit to anything and I've certainly learnt my lesson from this.

Jessica · 29 July 2019

Agent replied

Good morning, I am so sorry to hear of your interactions with our team - I will make sure their directors are aware. As a brand we pride ourselves on providing the best possible service and it certainly doesn't sound like you received this. I can see that your refund was processed in January and you should have received this already - please can you check your account again and let our Accounts Team know on 01623 721222 if you can not see it? Many thanks, Bairstow Eves

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Bairstow Eves Walsall

How many reviews does Bairstow Eves Walsall have?

Bairstow Eves's Walsall office has 899 reviews across two platforms: 832 on Google, 67 on Feefo.

What is Bairstow Eves Walsall's rating?

Bairstow Eves Walsall is rated 4.5 out of 5 across all 899 reviews, and 4.5 out of 5 on Google from 832 reviews.

Where is Bairstow Eves's Walsall office?

Bairstow Eves Walsall, 130 Lichfield Street, Walsall, West Midlands, WS1 1SY.

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