Every review we hold for the Walsall office, from every platform, shown as written. First names only.
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5/5
GoogleTim Jones, Senior Executive Mortgage & Protection Consultant, Countrywide Mortgage Services, went above and beyond to assist us with our house move. Tim has arranged my partnerβs mortgages and insurance policies for over 12 years so we were in no doubt to ask him for our joint venture. Tim finds the best products to meet our needs, keeps positive and honest communication and is friendly along with it too. Our house purchase did not run smoothly but despite not being part of his role, Tim kindly chased estate agents and kept the solicitor updated as well as ourselves. We have every confidence in Tim and would fully recommend to anyone.
Chris Β· 25 November 2021
Agent replied
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy husband and I had a very pleasant experience working with Bairstow eves. We were able to find a house and finalise it in a systematic way. Meg was our agent and she helped us throughout the way. She was quick to respond to our queries and had everything sorted out for us without any delay. Would highly recommend them and especially Meg to anyone looking for a house in West Midlands.
Madhura Β· 25 November 2022
Agent replied Β· 25 November 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had a an amazing experience i feared i wont get the help needed but Kylie Turu-Williams was soo supportive and patienet and consistent in responding me im soo greatful for each step of help given to me a 5 star is deserved π β¦
Aicha Β· 30 August 2024
Agent replied Β· 4 September 2024
Thank you Aicha for leaving us a fantastic 5* review of your experience with our Walsall branch. Best wishes, Lucy, Customer Relations.
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5/5
GoogleUsed Bairstow to rent out a property recently everyone we spoke to there were very professional and knowledgeable. Kylie was very friendly and nothing was too much trouble. Would definitely use again and recommend their services.
Laura Β· 11 January 2025
Agent replied Β· 15 January 2025
Thank you Laura for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHad a viewing with Leon, he had booked me in for an alternative more fitting property right here at the viewing, I would recommend him.
Aina Β· 23 July 2026
Agent replied Β· 23 August 2026
Thank you for your kind review! We're thrilled that Leon was able to find you a more suitable property during your viewing. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleReally excellent service π and staff, especially Stacey. She was so brilliant and kind , and also professional. Also they've an excellent Mortgage service with Sunny.they are the best....really good π β¦
Celebrities Β· 26 February 2025
Agent replied Β· 5 March 2025
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat experience with Bairstow eves renting out my second property with them. Kylie has been great and communicating regularly with updates. She was very patient and got everything done smoothly.
Would definitely recommend them to friends and family.
Nav Β· 4 December 2024
Agent replied Β· 7 December 2024
Thank you for your glowing 5* review and recommendation Nav. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSold our house very quickly! The girls in the office at Walsall are easy to deal with and always happy help, even on a Saturday - especially Stacey Pickering. Many thanks all, highly recommended π Kirsty and David β¦
Kirsty Β· 18 November 2024
Agent replied Β· 2 December 2024
Thanks Kirsty and David for the wonderful 5* review, recommendation and considerate comments regarding your experience with Stacey and our Walsall branch. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe have just bought our first home with Bairstow Eves, Walsall. They were extremely helpful and professional from beginning to end. It hasn't been the easiest of processes as we were first time buyers with one million questions and no experience but the team have been on call whenever we need and made it all run smoothly with as little stress as possible. Thank you so much Stacey and the rest of the team!PositiveResponsiveness, Professionalism
L'Queba Β· 11 June 2022
Agent replied Β· 10 June 2024
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
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1/5
GoogleThey never answer calls.
If they do they say they donβt have dates for appointments and they will get back to me as soon as they do, and then suddenly the listing is no longer available the next day.
Pola Β· 7 April 2026
Agent replied Β· 13 April 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GooglePurchased my first property using Sunny your mortgage advisor who offered a wealth of knowledge and experience. I would highly recommend and the staff in the sales office Stacey,Preet,Courtney went above and beyond and will be recommend to friends and family thank you
Sahdia Β· 7 September 2024
Agent replied Β· 10 September 2024
Thank you Sahdia for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe team at Bairstow eves were extremely helpful and professional in helping me source my first home. Sunny the mortgage advisor went above and beyond to help me secure my mortgage and supported me along with Molly throughout the process and Louie. Big thank you
Oboh Β· 13 February 2026
Agent replied Β· 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that our team at Bairstow eves, especially Sunny, Molly, and Louie, were able to provide you with excellent service and support during your first home buying journey. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI am in the process of renting a property through Bairstoweves. I have been communicating with Sammy and it has been a pleasant experience so far. Sammy has been very helpful and made the process stress-free for us.
Zahra Β· 18 November 2024
Agent replied Β· 2 December 2024
Thank you for your wonderful 5* review Zahra! We're thrilled to hear that Sammy has made your renting process pleasant and stress-free. Best regards, Lucy, Customer Relations Team
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5/5
GoogleWe urgently required a mortgage due to my previous mortgage offer expiring. I was directed to Sarah Collins as my previous adviser had left the company. Sarah understood the urgency and delicacy of our situation. She communicated very well and worked tirelessly to provide us the mortgage we wanted with priority. Within 9 working days, from submission to offer with a leading high street mortgage provider. What more can I ask for? Many thanks Sarah for helping us get out of the pickle we were in prior your acquaintance.PositiveProfessionalism
Hitz Β· 11 July 2021
Agent replied Β· 25 November 2023
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleCanβt thank Sarah enough for getting us our first mortgage! Sheβs been just wonderful! Weβre completely new to this and sheβs explained everything in detail and just made what can be a daunting journey for first time buyers, such a smooth stress free process for us! Highly recommend Sarah & the Walsall branch xx
Jen Β· 6 February 2024
Agent replied Β· 5 June 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe recently sold our house through Stacey and the team. They were absolutely brilliant! Stacey was so responsive, kept me updated and made sure that they vetted the viewings first to make sure the right people were going to view our house. I honestly felt like the stress out of the process was taken away and Stacey took care of everything. In addition we used the lawyers through Bairstowe Eves who again were absolutely amazing. Iβve been so delighted with the whole service and am so grateful for all the help from start to finish. A huge thank you from me and I couldnβt recommend them highly enough!!PositiveProfessionalism
Bhinder Β· 1 July 2021
Agent replied
Thank you for your fabulous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe used for the Mortgage advisor service and honestly Wow Sarah is literally a lifesaver well house saver. She was always so positive and bubbly on the phone honestly a pleasure to talk to even when I was stressing. She kept us up to date, really helpful. I will deffently be back in 5 years time when our deal is up and she can find a new deal and I will deffently be pointing anyone looking for an advisor her way. My only regret is that I didnt use Sarah sooner she is amazing and we cant wait to move in to our forever family home.
Abbigale is super excited and cant wait to move in to her massive mermaid bedroom and she says that Sarah is a supergirl.
Thank you soooooo much from us all we cant wait to move in and make memories and it's down to you for keeping me going when inwas already to give up.
Thank youPositiveProfessionalism
Claire Β· 29 June 2021
Agent replied
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
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5/5
GoogleI had an apartment which I hadn't been able to sell and had tried several of the Estate Agents in Aldridge as that seemed the obvious place due to my location. A friend suggested I tried an agent in Walsall and recommended Bairstow Eves. I'm glad he did, Stacey came to see me and was confident she could sell it for me and I knew she would, she was so positive. The flat sold within three weeks at the price I wanted as well. I couldn't be happier thanks to Stacey and her wonderful team. I will certainly recommend them in future.PositiveProfessionalism
Steve Β· 12 June 2021
Agent replied Β· 11 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
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5/5
GoogleRight from the time of my first inquiry, I felt I was dealing with a knowledgeable agent.
Siobhan Huston went above and beyond at every opportunity to help me settle well in my new home, the service delivered was nothing short of exceptional.
Her communication was excellent, always responding quickly to any queries and requests for assistance and she made the whole process as smooth as it possibly could be.
I would not hesitate in recommending Siobhanβs services, Thank you again.
MumuniPositiveResponsiveness, Professionalism
Mumuni Β· 6 June 2021
Agent replied Β· 5 June 2024
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe urgently required a mortgage due to my previous mortgage offer expiring. I was directed to Sarah Collins as my previous adviser had left the company. Sarah understood the urgency and delicacy of our situation. She communicated very well and worked tirelessly to provide us the mortgage we wanted with priority. Within 9 working days, from submission to offer with a leading high street mortgage provider. What more can I ask for? Many thanks Sarah for helping us get out of the pickle we were in prior your acquaintance.
Hitesh Β· 31 May 2021
Agent replied
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleI have just arranged a residential mortgage with the amazing Sarah Collins who has helped me a few years ago wit buy to let mortgages. Sarah is always helpful and there for you when you need a trusted advisor. Her attentiveness and professionalism is second to none always striving to get the best deal for the client who is her primary focus. If you want 5 star professional, trusted mortgage advice then look no further than Sarah Collins she is a βοΈ
Jasbir Β· 21 May 2021
Agent replied
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleShown around a property by Preet. Fell in love with property immediately. Preet was very professional and engaged well with us. Bairstow eves has their customers best interest at heart.
Wendy Β· 26 February 2025
Agent replied Β· 5 March 2025
Thank you for your wonderful 5* review Wendy! I'm thrilled to hear that you fell in love with the property and that Preet provided you with such a professional and engaging experience. We always strive to have our customers' best interests at heart. Best regards, Lucy, Customer Relations Team
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5/5
GoogleSarah was recommended to me by a friend and I couldnβt thank her more, she has helped me understand every step and been there to offer advice whenever I needed it. She was extremely helpful and patient with me and answered all questions I had to ask. I am incredibly satisfied with the service provided to me therefore I will continue to recommend Sarah in the future, thank you!PositiveResponsiveness, Quality, Professionalism, Value
Darren Β· 18 July 2022
Agent replied
Thank you for your amazing recommendation, 5* review and kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHad a great service from Sarah the mortgage advisor, and we were recommended her by a family member. We were neck and neck against another seller to purchase the house and it all depended on the mortgage in principle speed... and sarah turned it around and enabled us to secure the purchase. I was concerned about using countrywide as its a very big company and I thought they might not have that much of a personal service ... however I couldn't have been further from the truth with sarah! Sarah is in contact every step of the way, very informative and professional and has put my mind at ease withbmy first buy to let.. she's a true credit to the company. I will be recommending her to friends and family in the future.
Michael Β· 10 February 2021
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.