Trusted Agent profile · Walsall, West Midlands

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Bairstow Eves Walsall reviews

4.5

★★★★★ Excellent

918 reviews across 2 platforms

130 Lichfield Street, Walsall, West Midlands, WS1 1SY

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Bairstow Eves's office in Walsall, West Midlands, at 130 Lichfield Street, is rated 4.5 out of 5 across 918 reviews on two platforms, including 851 Google reviews rated 4.5.

Google logo

4.5 / 5

851

Reviews on Google

This office

Feefo logo

4.2 / 5

67

Reviews on Feefo

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Walsall office, from every platform, shown as written. First names only.

5/5

Google

Meg has been absolutely fantastic, helping us throughout our process and is super friendly

Satty · 29 May 2023

Agent replied · 25 November 2023

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a smooth process using Bairstow Eves selling my property during lockdown. They handled everything professionally and kept me updated regularly. Thank you Stacey & Naomi for your help.PositiveResponsiveness, Professionalism

Lesley · 6 June 2021

Agent replied · 5 June 2024

Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Very quick and efficient Meg our advisor was professional and helpful in sorting out our new property I would 100% recommend … thank you for everything Meg !

Becky · 27 February 2025

Agent replied · 5 March 2025

Thank you Becky for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

Sarah and Tim are the best mortgage advisors I have ever worked with. Superbly organised, great communicators and they really listened and solved my problems. Super cheerful too. I have named them both because between lockdown/covid and illnesses they have been a seamless team. Whilst working from home they have worked very long hours and have always been available, probably more effective for me than when they were in the office. A huge thank you.

T · 25 November 2021

Agent replied · 25 November 2023

Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care

1/5

Google

Had a appointment to a view a property on yew tree road 8:30 am in the morning on Saturday 21st November. The estate agent failed to turn up we waited outside then was told by the house owners son in law she is busy showing another property. He had to call his wife who then had to call her. They were also not informed. Ridiculous. No call was made out to us to let us know if we could turn up later. This is very unprofessional and very poor customer service. You dont double book your clients then fail to let them know. The son in law had to let us in and we then viewed the property 25 mins into appointment still no phonecall was made out to us. Disappointed with bairstows. We have viewed properties with many other big estate agents and had an amazing customer service with marion and co, connels, and the great move outstanding service from them. Scrolling down and looking at all the poor reviews I think a new sales team is needed here.

Ameena · 21 November 2020

Agent replied

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Stacey and the team have been amazing guiding and updating me constantly from start to competition on my property

Rio · 25 November 2022

Agent replied · 25 November 2023

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent support and fabulous people, couldn't be more helpful. Would certainly recommend them to everyone. Especially Stacey and Gracie.

Kerry · 25 November 2022

Agent replied · 25 November 2023

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent helpfull staff always call us straight back if busy on phone & if we went in to their office we are welcomed and a cuppa always offered. Thanks Stacey, Naomi , Sinead & Gracie.

Paul · 26 November 2019

Agent replied

Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott

5/5

Google

Sammy and Siobhan and the team did a fantastic job for us. Got us in to a beautiful property in superfast time. Was and is a pleasure to work with them. Will definitely rent again.

C · 26 November 2019

Agent replied · 25 November 2023

Thank you for your 5* review and wonderful comments! I will of course make sure your review is made known to our local team. Kind regards, Scott

5/5

Google

Great service from Laura and the team at Bairstow. Professional, friendly and made a real difference. The photographs really showed the property in its best light compared to another agency I was with. Highly recommended.

Bradleys · 26 November 2019

Agent replied · 25 November 2023

Thank you Phil for your recommendation. Kind regards, Mark

5/5

Google

I am really impressed with their professionalism and customer service , I want to thank specifically Meg who has been guiding me through the whole process and also Louisa , thank you for making it easier for us, highly recommend.

Maali · 31 August 2024

Agent replied · 4 September 2024

Thank you Maali for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Very happy with sale of our property everyone has been so helpful and on hand with everything. The communication with the Walsall team has been amazing and can't thank you enough.

Karen · 11 January 2025

Agent replied · 15 January 2025

Thank you so much for your wonderful 5* review Karen! We're thrilled to hear that you were very happy with the sale of your property and that our Walsall team was able to provide amazing communication and support throughout the process. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

A fantastic team to deal with. Naomi, Stacey and Della were a joy to engage with during our purchase of our property. Answering queries with much clarity as possible.

Hemant · 25 June 2021

Agent replied

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Don't recommend anyone whether it's sales or lettings. Once they have your money they are not bothered. Service is appalling. Looking for a new agent. You will have to keep ringing as they will hardly answer the call and when You leave voicemails or emails for any emergency they will only reply as per there convenience. If you're lucky when they answer the call, the only statement they kept repeating is " Due to pandemic we are short of staff we will take your message and get back to you" and they will never get back to you. If you have a lot of money and time to waste then sure go to them. Just want to add last point, except for Louisa in there team no one will try to help you so can't say anything wrong about Louisa. I am not sure if she is still working there.

Anirudha · 6 October 2020

Agent replied

Hi Anirudha, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

5/5

Google

Would like to say what a pleasure it was to have Sarah Collins as our mortgage broker. Everyone faces uncertain times currently which made the idea of a new mortgage even more daunting, but Sarah worked hard and was reassuring in her efforts to make sure we got the best possible outcome and our home purchase goes through smoothly. I couldn't recommend her bubbly personality highly enough and will return for her services in the future. Thank you!

Darron · 30 March 2021

Agent replied

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Sammy and Siobhan and the team did a fantastic job for us. Got us in to a beautiful property in superfast time. Was and is a pleasure to work with them. Will definitely rent again.

Craig · 4 August 2019

Agent replied

Thank you for your 5* review and wonderful comments! I will of course make sure your review is made known to our local team. Kind regards, Scott

4/5

Google

I dealt with Joe at Bairstowe Eves in Walsall and can honestly say that he is a helpful, professional and courteous man. He handled my account quickly and politely and has been kind and understanding.

Carolhuie17 · 29 July 2019

Agent replied

Thank you Carolhuie17. Best wishes, Mark

5/5

Google

Great service from Laura and the team at Bairstow. Professional, friendly and made a real difference. The photographs really showed the property in its best light compared to another agency I was with. Highly recommended.

Phil · 29 July 2019

Agent replied

Thank you Phil for your recommendation. Kind regards, Mark

5/5

Feefo

My ex wife pretty much dealt with it but when I had to supply information your staff were very very helpful I’m absolutely rubbish with phones and laptops but you made it easy for me to fill forms in and when I saw what you’ve done marketing the house I was very impressed top marks to your staff very professional

Trusted · 11 February 2025

5/5

Google

Great experience from Walsall office Kiran was so fantastic

Olalekan · 27 August 2023

Agent replied · 25 November 2023

Thank you for your brilliant 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Kylie was amazing, so patient, so kind a lovely

Charliey · 27 August 2023

Agent replied · 25 November 2023

Thank you Charliey for your wonderful 5* Review! Kind regards, Scott @ Customer Care.

5/5

Google

Purchased a property through Bairstow eves in Walsall, Stacey made the whole process seemless and communication was impeccable. Kept me updated at every step of the way. Thank you Stacey

Samantha · 28 January 2021

Agent replied

Thank you for the amazing 5* review. Kind regards Lucy, Customer Relations

5/5

Google

Found the whole process really efficient and easy I used the in house services mortgage and your solicitors can’t fault them. The team at Bairstow Eves Walsall are a huge credit as nothing was too much trouble. Highly recommend thank you once again!

Hussain · 17 June 2024

Agent replied · 24 June 2024

Many thanks Hussain for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I have used Sunny for the mortgage services and his knowledge and experience brilliant. The whole process from start to finish has been super easy with the help of the help to find service. Thank you and will be recommending to friends and family

Basharat · 29 May 2024

Agent replied · 5 June 2024

Thank you Basharat for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

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