Every review we hold for the Walsall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommended! Joe is absolutely fantastic at his job - friendly, knowledgeable and so professional. He is ably supported by Louisa, Jenny, Sammy and the whole team. Tenants found for us are always exactly what we have been looking for.
Gary · 29 July 2019
Agent replied
Thank you Gary for your wonderful 5* review of all our team at Bairstow Eves, Walsall and I will make sure your kind words are passed onward tot the team.
Best wishes, Scott
★★★★★ 5/5
GoogleStacey and her team were amazing !! Very efficient and kept us advised of what was happening with our house purchase. Would highly recommend.
Great advise all the way, Amazing !!!
Luisa · 25 November 2021
Agent replied
Thank you for your 5* review and wonderful recommendation! Best wishes, Scott
★★★★★ 5/5
GoogleThank you Meg for not making it easy in getting our new home
Helen · 26 September 2023
Agent replied · 25 November 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA huge thank you to kylie and Meg who have been so fantastic throughout my first time renting a house. They have so helpful and understanding of my many silly questions, explaining the processes and really helped me to get settled into my new home. Thank you so much
Laura · 4 June 2024
Agent replied · 6 June 2024
Hi Laura granger, thank you for your kind words about Kylie and Meg. We are delighted to hear that they provided you with excellent service during your first rental experience. We are here to help with any questions you may have in the future. Thank you for choosing Bairstow Eves Walsall. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleWhat an absolute pleasure to deal with Stacey and her team, 1st class service from start to finish..I highly recommend that if you are selling a house in Walsall to use these guys
10/10
Andy · 16 April 2021
Agent replied
Many thanks for the wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
FeefoInformation was provided in a rushed way, online documents quickly signed without me giving them proper consideration. Often no answer when calling the office. Too many different people involved in the sale. Expensive given the service but they got the job done.
Trusted · 10 November 2017
Agent replied · 10 June 2024
Thank you for taking the time to leave your feedback regarding your experience selling with us. I am sorry to read that you felt certain information was given to you in a rushed manor and that you felt too many people were involved in the sale of your property. We do take all feedback such as your seriously and I would like to assure you that your comments will be forwarded onwards to the Retail performance Director for this area to address locally with the branch team. We do always aim to provide the highest standard of customer service through all of our branches and I am sorry that on this occasion you feel that we fell short of this standard. I would like to invite you to provide us with further details of your experience, or to discuss in more detail the issues you have highlighted at our review inbox. You can e-mail us directly at review@countrywide.co.uk. Kind regards, Scott.
★★★★★ 5/5
GoogleMy brother and I used bairstow eves to help to sell a property and the manner in which it was completed was hassle free and professional, and they always kept you up to date with everything, would recommend highly.
Wayne · 11 November 2024
Agent replied · 2 December 2024
We're delighted to hear that you and your brother had a hassle-free and professional experience with us. Your recommendation and 5* review means a lot to our team Wayne. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleReally excellent service from Stacey & her team who were great to deal with. Knowledgeable as to local area. They gave useful & practical advice upon marketing the property, and pitching it at the right price, to achieve a sale within a calendar month of being on the market. Recommended.
Craig · 6 May 2024
Agent replied · 5 June 2024
Many thanks Craig Keenan for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMeg was really helpful
Our first letting experience was really smooth
Shafayet · 26 October 2023
Agent replied · 25 November 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently returned to Bairstow Eves for the sale of our property and couldn't fault them. Always answered our calls/ emails promptly and when our sale fell through they found a new buyer the same weekend! They might not be as cheap as purple bricks but they're worth every penny (this is 2nd property they've sold for us and I wouldn't hesitate to use them again.) Sarah the mortgage advisor is also a credit, she promised me being self employed during covid wouldn't stop her getting me a mortgage and not only did she deliver but she reassured me all the way through the sale and purchase... saving me from many meltdowns. Thanks guys, keep up the great work
Kelly · 30 July 2021
Agent replied
Thank you for taking the time to leave us this amazing 5* review and kind words. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt is the second time I have used Bairstow Eves, Walsall. They provide an excellent service during which every call was answered and they will always get back to you regarding every query you may have.
They are knowledgable enough to anticipate any issues and guided me through the processes of selling our house.
Sales progression team are amazing and not once has anyone at the firm tried to dodge answering any calls for service.
I am grateful for their assistance this year, there are too many names to mention in order to thank them individually for their efforts.
I would highly recommend this team of staff if you are looking to enter the market for any reason.PositiveProfessionalism
Gurpreet · 21 July 2021
Agent replied
Thank you for your superb 5* review, comments and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely amazing service especially Zee. She has helped with a few issue even when it was her job to.
Thank you ❤❤
Lloyd · 25 November 2022
Agent replied · 25 November 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
FeefoNaomi is very courteous and very professional in her approach to maximise the positive potential towards the aim of my house being sold. The photographer Mayur was also very courteous and professional in his approach.
Thomas · 7 April 2024
★★★★★ 1/5
GoogleThis has got to be the worst agency in the whole of the UK. Professionalism =0, enthusiasm=0, lying=100. I've moved to my apartment last summer with a private landlord and after a few months the place got brought by a new landlord who hired Bairstow Eves in Walsall to deal with the tenants. Ever since we tenants have to rely on Baristow Ewes for support in emergencies, we have been left out. All the neighbours have major problems in their apartments, problems that are illegal and dangerous and despite this the agency refuses to move their fingers. From the way they on the phone in the office the odd occasion they pick up the phone, they sound like a bunch of kids with huge ego's.
I've had water leaking from the roof for over a year, I've had no central heating and hot water in the middle of winter for over a month, ever since the agency came the rubbish in the area has started building up because the agency does nothing about it. Anytime the agency sends people to carry out some sort of maintaince, they send some of the worst handymam who never have a clue about what to do. The agency is always sending letters to the flats here about how they are working on fixing all the issues and the irony is they cannot even spell in their official letters which is full of spelling mistakes which don't seem much but it does show you dealing with.
My advice, stay as far as from Bairstow Eves in Walsall because they have no moral standards and will leave you in deep trouble with no help.NegativeResponsiveness, Quality, Professionalism, Value
Nikola · 26 June 2021
Agent replied · 25 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve had a great experience with Bairstow Eves. They have always been available to help and really quick to get back to you. The team was professional and supportive throughout. I would especially like to mention Preet Johal who was really lovely in her service.
Pavandeep · 26 July 2024
Agent replied · 2 August 2024
Thank you for your thoughtful 5* review Pavandeep! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI've been left without central heating and hot water since the 1st of October and it's been like a full time job calling the agency only to repeat the same old robotic responses.
'Oh we are sorry there is nothing we can do, the landlord has to sort it out'. It literally takes 2 minutes for the landlord to get a plumber down or someone but instead the agency have messed me around for over 3 weeks now. No heating, no hot water, which are emergencies and the by law should be fixed within 48 hours and this agency is giving me nothing but empty promises, 99% of the time they don't even pick up the phone.NegativeResponsiveness, Professionalism
Devon · 25 June 2021
Agent replied · 24 June 2024
Hi Devon, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleSelling our Mothers property due to her moving into residential care not easy but with Bairstow Eves help, made it more bearable.
Had 16 viewings within two weeks of contacting them, and 4 firm offers, If it wasn't for the Covid lockdowns everything would have been sorted within around 12 weeks, this has now taken around 5 to 6 months, but everything went through without much fuss, I would recommend them again. Thanks to all the teamwork at Bairstow Eves.PositiveProfessionalism
Paul · 16 June 2021
Agent replied · 15 June 2024
Thank you for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolute pleasure to deal with. Across the board. Shout outs to Kerry, Gracie and Emma. 5 star service, did their upmost to look out for us as we sold and brought properties with them.
Main mention to the bubbly wonderful mortgage advisor that is Sarah. I will always, and do, recommend her to everybody. She goes above and beyond to help with the lenders, buildings insurance, life insurance etc. Honestly without her none of this process could have happened. 100% recommend. 5 stars isn’t enough. Jack and Kirstie.PositiveResponsiveness, Quality, Professionalism, Value
Kirstie · 15 June 2021
Agent replied · 14 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleVery low level of customer service and lack of communication within the branch and colleague's. I've been chasing some money which suppose to transferred to me, it's been almost 5months I have not had my money dispersed to yet. I have called on many occasions to the branch but still have not been resolved the matter, a staff member named Sammy has took on my inquiries for the last 5 months and still has not come to a conclusion. Every time I call she says Im just waiting on the administrator to release the money, it's been 5 months that's all I have been gearing from Sammy. I have no choice this week but to take legal action to get my £550 of money which I am entitled to. Overall a very unprofessional company. I advise anyone not to rent there house out this company, very quick enough to take your money but not quick enough to give you the money back nor that basic costumer service.
Denzo · 21 May 2021
Agent replied
Hi Denzo,
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleJoe's service was excellent. We are very satisfied with all of his help and assistance. His telephone manner is very good and at times he went out of his way to assist us with the tenancy process. We would like to take this opportunity to thank Joe for his kind and caring personal approach to ensure all went smoothly. Bairstow n Eves are highly recommended..... just ask for Joe ;)
Ange · 29 July 2019
★★★★★ 5/5
GoogleThe lady I dealt with was Meg very understanding very helpful very kind well mannered understood everything that I need when I was a bit unsure. And a few of the other team that I've spoke to are very helpful and very kind
Karen · 20 August 2024
Agent replied · 23 August 2024
Thanks Karen for leaving us your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNaomi and the team were very helpful and professional throughout our transaction and kept us informed and updated at every step.
Aman · 25 November 2022
Agent replied · 25 November 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGetting house with bairstow eves is just the best thing.
From the moment of my call at first till all process was completed, it was just smooth with no issues making everything so clear.
Zee thank you so much together with other team members.
Zee you didn't know me from any where but you took your time to attend to me and sort me out. Thank you so much.
Adeleye · 25 November 2022
Agent replied · 25 November 2023
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStacey and the team have been fantastic and would highly recommend. Stacey has particularly gone above and beyond will use again for selling and buying.PositiveProfessionalism
Mohammed · 6 June 2022
Agent replied · 5 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.